Compare JustCall and KrispCall
At a Glance
Market Segments
Small-Business (61.1% of reviews)
Small-Business (78.7% of reviews)
Entry-Level Pricing
$29.00 2 - User/Month (Billed Annually)
$12.00 1 per user/month (billed annually)
JustCall
Star Rating
(2,382)4.3 out of 5
Market Segments
Small-Business (61.1% of reviews)
Pros & Cons
Entry-Level Pricing
$29.00 2 - User/Month (Billed Annually)
Free Trial is available
Browse all 8 pricing plans
KrispCall
Star Rating
(354)4.5 out of 5
Market Segments
Small-Business (78.7% of reviews)
Pros & Cons
Entry-Level Pricing
$12.00 1 per user/month (billed annually)
Browse all 3 pricing plans
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that JustCall excels in overall user satisfaction, boasting a higher G2 Score compared to KrispCall. Users appreciate its ability to streamline communication, with one reviewer stating, "What I like best about JustCall is how it streamlines communication," highlighting its effectiveness in managing calls and messages in one place.
- Users say that KrispCall offers a more intuitive interface, which contributes to its ease of use. One user mentioned, "It’s very simple to use and it’s dead simple," indicating that new users may find it easier to navigate compared to JustCall.
- According to verified reviews, JustCall has a significantly larger user base, reflected in its total number of reviews. With over 2,300 reviews, users feel more confident in its reliability, while KrispCall's smaller review count may lead to questions about its long-term performance.
- Reviewers mention that JustCall's implementation process is quick and user-friendly, with many users noting the intuitive onboarding experience. This is contrasted by KrispCall, where some users may face challenges during setup, as indicated by its lower scores in setup ease.
- Users highlight the quality of support provided by JustCall, with feedback praising their real-time assistance. One user noted, "I also appreciate their real-time support," which suggests that JustCall may be more responsive to user needs compared to KrispCall, which has received mixed feedback in this area.
- G2 reviewers indicate that while KrispCall has a slight edge in call quality, JustCall's features like call management and integration capabilities are highly valued. Users have expressed satisfaction with JustCall's ability to integrate with other tools, making it a versatile choice for businesses looking to enhance their communication systems.
Pricing
Entry-Level Pricing
JustCall
Team
$29.00
2 - User/Month (Billed Annually)
Business phone system with CRM integrations
- Local number in 70+ countries
- Unlimited inbound minutes
- Unlimited outbound minutes
KrispCall
Essential
$12.00
1 per user/month (billed annually)
Recommended for Small Businesses, Startups & Freelancers
- 5 user limit
- Global Phone Numbers
- Text Messages
Free Trial
JustCall
Free Trial is available
KrispCall
No trial information availableRatings
Meets Requirements
8.6
2,153
8.9
329
Ease of Use
8.8
2,201
9.3
337
Ease of Setup
8.7
1,927
9.3
316
Ease of Admin
8.6
732
9.1
100
Quality of Support
8.3
1,995
9.0
323
Has the product been a good partner in doing business?
8.6
731
8.9
98
Product Direction (% positive)
8.7
2,143
7.7
327
Features by Category
Ticket and Case Management
8.1
150
Not enough data
8.0
150
Not enough data
7.9
145
Not enough data
7.6
146
Not enough data
7.5
135
Not enough data
8.0
140
Not enough data
7.6
133
Not enough data
8.0
143
Not enough data
Generative AI
7.5
105
Not enough data
7.7
36
Not enough data
Agentic AI - Help Desk
7.5
10
Not enough data
6.2
10
Not enough data
7.3
10
Not enough data
Communication Channels
7.7
135
Not enough data
7.7
132
Not enough data
7.9
142
Not enough data
7.2
129
Not enough data
8.5
141
Not enough data
Platform
7.9
145
Not enough data
7.8
286
Not enough data
8.4
149
Not enough data
8.3
150
Not enough data
8.1
148
Not enough data
8.4
148
Not enough data
Lead Facilitation
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.5
54
Not enough data
7.9
56
Not enough data
Organization
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Performance Analysis
7.8
55
Not enough data
8.0
56
Not enough data
Sales Analysis
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
7.3
56
Not enough data
Feature Not Available
Not enough data
Agentic AI - AI Sales Assistant
7.5
12
Not enough data
7.0
11
Not enough data
6.5
10
Not enough data
7.9
13
Not enough data
7.4
12
Not enough data
7.1
13
Not enough data
8.2
11
Not enough data
Dialing Options
8.4
576
Not enough data
8.5
572
|
Verified
Not enough data
8.5
9
Not enough data
Agent Tools
7.9
540
|
Verified
Not enough data
8.1
561
|
Verified
Not enough data
9.0
582
|
Verified
Not enough data
Automation
8.1
544
|
Verified
Not enough data
8.1
542
|
Verified
Not enough data
8.0
544
|
Verified
Not enough data
Agentic AI - Auto Dialer
8.6
11
Not enough data
8.8
14
Not enough data
AI Capabilities - Auto Dialer
8.1
9
Not enough data
9.4
8
Not enough data
9.4
8
Not enough data
Call Analytics
8.7
54
Not enough data
7.9
53
Not enough data
8.0
52
Not enough data
8.1
53
Not enough data
Artificial Intelligence - Conversation Intelligence
8.1
53
Not enough data
8.2
53
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - Conversation Intelligence
7.7
5
Not enough data
7.7
5
Not enough data
7.8
6
Not enough data
8.0
5
Not enough data
7.0
5
Not enough data
7.3
5
Not enough data
8.1
6
Not enough data
Text Messaging
8.4
321
Not enough data
8.7
335
Not enough data
8.4
327
Not enough data
8.0
311
Not enough data
7.2
302
Not enough data
8.0
319
Not enough data
8.1
314
Not enough data
8.3
320
Not enough data
SMS Platform
8.0
312
Not enough data
8.2
318
Not enough data
7.2
309
Not enough data
7.1
307
Not enough data
7.2
295
Not enough data
8.1
306
Not enough data
Agentic AI - SMS Marketing
8.2
11
Not enough data
8.5
12
Not enough data
7.9
12
Not enough data
7.8
12
Not enough data
8.1
12
Not enough data
7.6
12
Not enough data
Channels
8.0
351
Not enough data
7.8
351
Not enough data
6.9
352
Not enough data
Design
7.8
352
Not enough data
7.3
358
Not enough data
8.1
365
Not enough data
8.1
358
Not enough data
8.3
352
Not enough data
Generative AI
7.4
139
Not enough data
Feature Not Available
Not enough data
Quality Assurance
8.0
67
Not enough data
7.9
62
Not enough data
8.0
60
Not enough data
Engagement
8.0
65
Not enough data
8.1
68
Not enough data
7.5
63
Not enough data
Performance
8.7
66
Not enough data
8.6
63
Not enough data
Generative AI
7.5
63
Not enough data
7.7
60
Not enough data
Channels
8.7
503
|
Verified
9.2
125
7.4
454
Feature Not Available
7.6
436
Feature Not Available
8.4
494
|
Verified
8.7
120
Feature Not Available
8.1
93
Generative AI
Feature Not Available
7.6
62
Functions
8.1
493
|
Verified
8.6
96
8.1
478
|
Verified
Feature Not Available
8.0
485
|
Verified
8.5
92
7.9
415
8.4
94
8.0
450
|
Verified
8.4
108
8.2
463
|
Verified
8.7
112
8.0
446
|
Verified
8.2
60
8.0
445
|
Verified
8.5
86
Agentic AI - Contact Center
7.2
6
8.3
25
8.6
7
8.2
31
7.2
6
8.1
25
7.5
6
8.3
24
Administrative
8.3
483
|
Verified
8.7
96
8.4
484
|
Verified
8.9
94
8.4
520
|
Verified
8.8
118
8.7
459
|
Verified
8.6
89
7.9
463
8.1
83
Responses
7.8
33
Not enough data
8.0
32
Not enough data
8.4
32
Not enough data
Automation - AI Agents
Feature Not Available
Not enough data
7.5
31
Not enough data
7.2
30
Not enough data
Feature Not Available
Not enough data
7.6
31
Not enough data
Platform
7.9
32
Not enough data
8.3
33
Not enough data
7.9
33
Not enough data
Autonomy - AI Agents
7.6
30
Not enough data
Feature Not Available
Not enough data
7.5
32
Not enough data
7.7
31
Not enough data
Generative AI
7.6
31
Not enough data
7.3
32
Not enough data
Workforce Management
8.4
87
Not enough data
8.0
84
Not enough data
7.8
88
Not enough data
7.6
83
Not enough data
8.3
91
Not enough data
Administration
7.9
84
Not enough data
8.1
86
Not enough data
8.4
88
Not enough data
7.6
78
Not enough data
7.9
89
Not enough data
Platform
7.4
282
Feature Not Available
8.2
287
9.1
24
7.9
291
Feature Not Available
8.3
295
9.4
28
8.1
289
8.9
19
7.8
282
9.1
29
8.1
284
9.3
17
Generative AI
6.9
99
7.2
15
Workforce Management
8.5
284
9.0
26
8.4
285
8.8
19
Call Center Infrastructure (CCI)
8.1
8
Not enough data
8.5
8
7.5
6
8.3
8
5.7
5
7.9
8
Not enough data
Administrative
8.8
292
9.7
25
8.4
290
9.1
21
Generative AI
7.5
35
Not enough data
7.7
36
Not enough data
7.6
35
Not enough data
Communication
8.0
201
Not enough data
8.2
203
Not enough data
7.7
191
Not enough data
8.1
191
Not enough data
7.5
193
Not enough data
Internal Use
7.8
286
Not enough data
8.0
198
Not enough data
7.9
194
Not enough data
7.9
190
Not enough data
8.2
195
Not enough data
8.2
196
Not enough data
Generative AI
7.2
36
Not enough data
Self-Service Experience
8.2
165
Not enough data
7.9
170
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
165
Not enough data
Self-Service Platform
7.9
167
Not enough data
8.1
166
Not enough data
7.4
165
Not enough data
8.5
166
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.2
55
Not enough data
Generative AI
7.2
72
Not enough data
7.3
73
Not enough data
Generative AI
7.3
127
Not enough data
7.4
126
Not enough data
Feature Not Available
Not enough data
Monitoring
8.4
136
Not enough data
8.0
135
Not enough data
Feature Not Available
Not enough data
7.6
129
Not enough data
7.3
127
Not enough data
Activity Monitoring - Employee Monitoring
8.8
144
Not enough data
7.5
127
Not enough data
6.7
130
Not enough data
7.3
132
Not enough data
Feedback
8.0
131
Not enough data
Productivity Analytics - Employee Monitoring
8.1
59
Not enough data
8.4
59
Not enough data
7.9
58
Not enough data
7.6
58
Not enough data
Basic Communication - Cloud PBX
8.5
42
Not enough data
8.6
43
Not enough data
8.6
39
Not enough data
8.5
39
Not enough data
8.6
42
Not enough data
8.7
39
Not enough data
Advanced Features - Cloud PBX
8.5
38
Not enough data
8.5
40
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform Basics - VoIP Providers
7.8
9
Feature Not Available
7.8
10
8.5
16
7.8
9
Feature Not Available
7.7
10
8.2
15
6.7
7
Feature Not Available
6.4
7
8.5
12
Basic Communication
9.0
320
|
Verified
9.5
119
5.9
262
Feature Not Available
7.7
280
9.2
106
Feature Not Available
Feature Not Available
7.0
271
|
Verified
Feature Not Available
7.6
269
|
Verified
9.0
77
Agentic AI - VoIP Providers
Not enough data
7.5
6
Not enough data
Feature Not Available
6.0
5
7.9
7
6.3
5
7.2
6
Access
7.8
270
|
Verified
8.3
77
8.2
294
8.0
96
8.1
286
Feature Not Available
Advanced Features
7.1
267
Feature Not Available
7.0
254
|
Verified
8.4
72
8.8
306
|
Verified
9.4
122
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
7.6
24
7.9
28
7.5
23
7.5
46
Calling
9.0
658
8.7
139
8.1
589
Feature Not Available
8.6
625
8.7
86
8.7
625
9.0
128
7.8
27
7.9
40
Contacts
8.2
606
8.4
97
8.0
590
8.8
76
7.9
587
8.6
77
Insights
8.4
620
9.2
130
8.2
614
9.0
122
8.0
587
8.7
103
7.1
547
Feature Not Available
7.3
540
Feature Not Available
7.8
25
7.8
26
Agentic AI - Audio Conferencing
8.1
6
Not enough data
7.8
6
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.1
22
Not enough data
7.8
24
Not enough data
7.9
21
Not enough data
7.5
23
Not enough data
7.7
26
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.9
23
Not enough data
7.8
23
Not enough data
8.3
24
Not enough data
8.3
31
Not enough data
Automation
8.6
33
Not enough data
8.0
23
Not enough data
8.7
24
Not enough data
Autonomy
7.9
21
Not enough data
8.3
23
Not enough data
8.4
24
Not enough data
8.2
23
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
JustCall and KrispCall are categorized as Outbound Call Tracking, VoIP Providers, Call Center Infrastructure (CCI), and Contact Center
Unique Categories
JustCall is categorized as AI Customer Support Agents, Cloud PBX Platforms, Digital Customer Service Platforms, AI Agents For Business Operations, Contact Center Quality Assurance, Customer Communications Management, SMS Marketing, Speech Analytics, Conversation Intelligence, AI Sales Assistant, Auto Dialer, Audio Conferencing, Live Chat, Employee Monitoring, Help Desk, Contact Center Workforce, Customer Self-Service, and AI Voice Assistants
KrispCall has no unique categories
Reviews
Reviewers' Company Size
JustCall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
KrispCall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
10.3%
Financial Services
6.4%
Real Estate
6.0%
Information Technology and Services
5.7%
Marketing and Advertising
5.3%
Other
66.3%
Information Technology and Services
13.4%
Marketing and Advertising
11.1%
Outsourcing/Offshoring
6.3%
Computer Software
6.0%
Consulting
5.4%
Other
57.8%
Alternatives
Discussions
Will you be releasing an update on the Android app to enable the use of saved-reply templates?
3 Comments
NS
This is probably better directed to your company's JustCall support rep, as it's probably feedback they need to hear to implement this featureRead more
Can I send video or audio messages to my clients?
2 Comments
Official Response from JustCall
Yes, JustCall users can send video and audio messages using the MMS feature.
Joseph, you can set up automation for sending short follow-up audio or video...Read more
What is the reason you can not copy and paste in the texting portion?
2 Comments
HD
use the control - C for copy and control - V for paste that is what I do!Read more
What is KrispCall used for?
1 Comment
Official Response from KrispCall
KrispCall provides a cloud business phone system with features like virtual numbers, call routing, IVR menus, voicemail, SMS messaging, CRM integration,...Read more
KrispCall has no more discussions with answers