# RUN Powered by ADP vs SMG - Service Management Group Comparison
---
## AI Generated Summary
- **G2 reviewers report** that RUN Powered by ADP excels in user satisfaction, with many praising its straightforward interface and comprehensive reporting capabilities. Users appreciate being able to enter information as they receive it, making payroll processing more efficient.
- **Users say** that SMG - Service Management Group provides exceptional account management, with a dedicated team that understands their unique business needs. This personalized approach helps clients maximize the value of their survey programs, although some may find the platform less intuitive compared to RUN.
- **Reviewers mention** that RUN Powered by ADP offers a highly navigable platform, with a responsive chat feature staffed by knowledgeable team members. This level of support contributes to a smoother user experience, especially for small businesses looking for reliable payroll solutions.
- **According to verified reviews** , while SMG - Service Management Group has a strong focus on data insights and analysis, some users feel that the overall usability of the platform could be improved. In contrast, RUN's ease of use is frequently highlighted, making it a preferred choice for those who prioritize straightforward functionality.
- **Users highlight** that RUN Powered by ADP has a quick implementation process, which is particularly beneficial for small businesses needing to get up and running without extensive delays. This contrasts with SMG, where the onboarding experience may require more time and effort to fully leverage its capabilities.
- **Reviewers note** that both platforms offer quality support, but RUN Powered by ADP stands out with a slightly higher satisfaction rating in this area. Users feel confident knowing they can rely on responsive assistance, which is crucial for managing payroll and employee engagement effectively.



| | RUN Powered by ADP | SMG - Service Management Group | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 6,042 | 50 | 
| **Largest Market Segment** | Small-Business (94.5% of reviews) | Enterprise (52.0% of reviews) | 
| **Entry Level Price** | Contact ADP | No pricing available | 

---
## Top Pros & Cons

### RUN Powered by ADP

Pros:
- Ease of Use (2869 reviews)
- Customer Support (1708 reviews)

Cons:
- Poor Customer Support (452 reviews)
- Payroll Issues (420 reviews)

### SMG - Service Management Group

Pros:
- Customer Focus (3 reviews)
- Helpful (2 reviews)

Cons:
- Delay Issues (1 reviews)
- Time-Consumption (1 reviews)

---
## Ratings Comparison
| Rating | RUN Powered by ADP | SMG - Service Management Group | 
|---|---|---|
  | **Meets Requirements** | 9.4 (3903 reviews) | 9.1 (32 reviews) | 
  | **Ease of Use** | 9.3 (3956 reviews) | 8.5 (32 reviews) | 
  | **Ease of Setup** | 9.0 (3611 reviews) | 8.2 (14 reviews) | 
  | **Ease of Admin** | 9.2 (3212 reviews) | 8.6 (14 reviews) | 
  | **Quality of Support** | 9.3 (3848 reviews) | 9.3 (28 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.3 (3204 reviews) | 8.7 (15 reviews) | 
  | **Product Direction (% positive)** | 8.8 (3685 reviews) | 8.2 (26 reviews) | 

---
## Pricing

### RUN Powered by ADP

#### Entry-Level Pricing

Plan: Essential Payroll

Price: Contact ADP

Description: All the basic payroll and tax filing services a small business needs.	



[Browse all 4 editions](https://www.g2.com/products/run-powered-by-adp/pricing)

#### Free Trial

No

### SMG - Service Management Group

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Core HR

| Product | Score | Reviews |
|---|---|---|
| **RUN Powered by ADP** | 8.6/10 | 1718 |
| **SMG - Service Management Group** | N/A | N/A |

#### Core HR

| Feature | RUN Powered by ADP | SMG - Service Management Group | 
|---|---|---|
| **Organization Management** | Feature Not Available | Not enough data | 
| **Time, Attendance, and PTO** | 8.7 (303 reviews) | Not enough data | 
| **Expense Management** | Feature Not Available | Not enough data | 
| **Salary Structures** | Feature Not Available | Not enough data | 
| **Compliance** | 9.2 (301 reviews) | Not enough data | 
| **Benefits Administration** | 8.5 (272 reviews) | Not enough data | 

#### Generative AI

| Feature | RUN Powered by ADP | SMG - Service Management Group | 
|---|---|---|
| **AI Text Summarization** | 7.9 (111 reviews) | Not enough data | 

#### Platform

| Feature | RUN Powered by ADP | SMG - Service Management Group | 
|---|---|---|
| **Customization ** | 8.3 (1403 reviews) | 8.1 (7 reviews) | 
| **Integration APIs** | 8.0 (1264 reviews) | Not enough data | 
| **Internationalization** | Feature Not Available | 9.3 (5 reviews) | 
| **User, Role, and Access Management** | 9.0 (1444 reviews) | 9.2 (8 reviews) | 
| **Dashboards** | 9.1 (1466 reviews) | 8.1 (8 reviews) | 

### Payroll

| Product | Score | Reviews |
|---|---|---|
| **RUN Powered by ADP** | 9.0/10 | 3550 |
| **SMG - Service Management Group** | N/A | N/A |

#### Employee Self Service

| Feature | RUN Powered by ADP | SMG - Service Management Group | 
|---|---|---|
| **Web Portal** | 9.1 (2399 reviews) ✓ Verified | Not enough data | 
| **Benefits Manager** | 8.5 (2001 reviews) ✓ Verified | Not enough data | 
| **Mobile** | 8.9 (2173 reviews) ✓ Verified | Not enough data | 

#### Administration

| Feature | RUN Powered by ADP | SMG - Service Management Group | 
|---|---|---|
| **Payroll Entry** | 9.5 (2940 reviews) ✓ Verified | Not enough data | 
| **Time Off Accrual** | 8.6 (2145 reviews) ✓ Verified | Not enough data | 
| **Direct Deposit** | 9.6 (2491 reviews) ✓ Verified | Not enough data | 
| **Expense Reimbursement** | 8.7 (1947 reviews) ✓ Verified | Not enough data | 
| **Pre-tax Deductions** | 9.2 (2229 reviews) ✓ Verified | Not enough data | 
| **Wage Garnishment** | 8.9 (2006 reviews) ✓ Verified | Not enough data | 
| **Approvals** | 8.9 (1925 reviews) ✓ Verified | Not enough data | 
| **Check/W-2 Printing** | 9.2 (2146 reviews) ✓ Verified | Not enough data | 
| **Check/W-2 Delivery** | 9.2 (2190 reviews) ✓ Verified | Not enough data | 

#### Taxes

| Feature | RUN Powered by ADP | SMG - Service Management Group | 
|---|---|---|
| **Tax Calculation** | 9.4 (2547 reviews) ✓ Verified | Not enough data | 
| **Tax Filing** | 9.3 (2436 reviews) ✓ Verified | Not enough data | 
| **Automatic Tax Payment** | 9.3 (2290 reviews) ✓ Verified | Not enough data | 

#### Integration

| Feature | RUN Powered by ADP | SMG - Service Management Group | 
|---|---|---|
| **API / Integration** | 8.4 (1813 reviews) ✓ Verified | Not enough data | 
| **Time Tracking Integration** | 8.4 (1825 reviews) ✓ Verified | Not enough data | 
| **Accounting Integration** | 8.4 (1834 reviews) ✓ Verified | Not enough data | 
| **Core HR Integration** | 8.3 (1686 reviews) ✓ Verified | Not enough data | 

#### Platform

| Feature | RUN Powered by ADP | SMG - Service Management Group | 
|---|---|---|
| **Reporting and Dashboards** | 8.9 (2378 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | 9.1 (2200 reviews) ✓ Verified | Not enough data | 
| **Performance and Reliability** | 9.3 (2591 reviews) ✓ Verified | Not enough data | 
| **Scalability** | 9.2 (2183 reviews) ✓ Verified | Not enough data | 

### Time & Attendance

| Product | Score | Reviews |
|---|---|---|
| **RUN Powered by ADP** | 8.8/10 | 492 |
| **SMG - Service Management Group** | N/A | N/A |

#### Automation

| Feature | RUN Powered by ADP | SMG - Service Management Group | 
|---|---|---|
| **Process Automation** | 8.8 (393 reviews) | Not enough data | 

#### Logistics

| Feature | RUN Powered by ADP | SMG - Service Management Group | 
|---|---|---|
| **Dashboards & Reporting** | 8.8 (401 reviews) | Not enough data | 
| **Data Collection** | 8.8 (377 reviews) | Not enough data | 
| **Lanuguage Options** | 8.7 (329 reviews) | Not enough data | 

#### Management

| Feature | RUN Powered by ADP | SMG - Service Management Group | 
|---|---|---|
| **Schedule Creation Tools** | 8.2 (336 reviews) | Not enough data | 
| **Schedule Management** | 8.4 (352 reviews) | Not enough data | 
| **Employee Leave Management** | 8.5 (362 reviews) | Not enough data | 
| **User Access** | 9.0 (411 reviews) | Not enough data | 
| **User Role Access** | 8.9 (404 reviews) | Not enough data | 
| **Employee Information** | 9.3 (436 reviews) | Not enough data | 
| **Employee Information Automation** | 8.9 (377 reviews) | Not enough data | 

#### Monitoring

| Feature | RUN Powered by ADP | SMG - Service Management Group | 
|---|---|---|
| **Regulations Enforcement** | 9.0 (372 reviews) | Not enough data | 
| **Compliance Monitoring** | 9.0 (372 reviews) | Not enough data | 
| **Integration** | 8.9 (358 reviews) | Not enough data | 

### Job Description Management

| Product | Score | Reviews |
|---|---|---|
| **RUN Powered by ADP** | 8.9/10 | 1642 |
| **SMG - Service Management Group** | N/A | N/A |

#### Basics

| Feature | RUN Powered by ADP | SMG - Service Management Group | 
|---|---|---|
| **Interoperability** | 8.7 (66 reviews) | Not enough data | 
| **Performance** | 9.2 (70 reviews) | Not enough data | 
| **Reporting** | 9.2 (71 reviews) | Not enough data | 

#### Content

| Feature | RUN Powered by ADP | SMG - Service Management Group | 
|---|---|---|
| **Automation** | 9.1 (67 reviews) | Not enough data | 
| **Content Creation** | 8.4 (64 reviews) | Not enough data | 
| **Distribution Features** | 8.9 (62 reviews) | Not enough data | 

#### Logistics

| Feature | RUN Powered by ADP | SMG - Service Management Group | 
|---|---|---|
| **Integrations & APIs** | Feature Not Available | Not enough data | 
| **User, Role and Access Management** | Feature Not Available | Not enough data | 

#### Recruiting and Onboarding

| Feature | RUN Powered by ADP | SMG - Service Management Group | 
|---|---|---|
| **Job Posting** | 9.1 (68 reviews) | Not enough data | 

#### Platform

| Feature | RUN Powered by ADP | SMG - Service Management Group | 
|---|---|---|
| **Customization ** | 8.3 (1403 reviews) | 8.1 (7 reviews) | 
| **Integration APIs** | 8.0 (1264 reviews) | Not enough data | 
| **Internationalization** | Feature Not Available | 9.3 (5 reviews) | 
| **User, Role, and Access Management** | 9.0 (1444 reviews) | 9.2 (8 reviews) | 
| **Dashboards** | 9.1 (1466 reviews) | 8.1 (8 reviews) | 

### Background Check

| Product | Score | Reviews |
|---|---|---|
| **RUN Powered by ADP** | 8.8/10 | 137 |
| **SMG - Service Management Group** | N/A | N/A |

#### Background Check Administration

| Feature | RUN Powered by ADP | SMG - Service Management Group | 
|---|---|---|
| **Screening and Assessments** | 9.1 (115 reviews) ✓ Verified | Not enough data | 
| **Compliance** | 9.1 (113 reviews) ✓ Verified | Not enough data | 
| **Dashboard** | 9.2 (118 reviews) ✓ Verified | Not enough data | 

#### Background Check Data

| Feature | RUN Powered by ADP | SMG - Service Management Group | 
|---|---|---|
| **Real-Time Tracking** | 9.0 (107 reviews) ✓ Verified | Not enough data | 
| **Platform Search** | 8.8 (103 reviews) ✓ Verified | Not enough data | 
| **Alerts and Notifications** | 8.9 (109 reviews) ✓ Verified | Not enough data | 

#### Background Check Additional Functionality

| Feature | RUN Powered by ADP | SMG - Service Management Group | 
|---|---|---|
| **Integrations** | 8.7 (97 reviews) ✓ Verified | Not enough data | 
| **Mobility** | 8.8 (101 reviews) ✓ Verified | Not enough data | 
| **Messaging** | 8.6 (98 reviews) ✓ Verified | Not enough data | 

#### AI Insight Check - Background Check

| Feature | RUN Powered by ADP | SMG - Service Management Group | 
|---|---|---|
| **Insight Check** | 8.4 (37 reviews) | Not enough data | 

#### AI Investigation and Verification - Background Check

| Feature | RUN Powered by ADP | SMG - Service Management Group | 
|---|---|---|
| **Verification** | 8.3 (37 reviews) | Not enough data | 

### Harassment Prevention Training

| Product | Score | Reviews |
|---|---|---|
| **RUN Powered by ADP** | 8.7/10 | 74 |
| **SMG - Service Management Group** | N/A | N/A |

#### Platform Content

| Feature | RUN Powered by ADP | SMG - Service Management Group | 
|---|---|---|
| **Content Library** | 8.9 (59 reviews) | Not enough data | 
| **Platform Search** | 8.9 (55 reviews) | Not enough data | 
| **Automation** | 8.8 (53 reviews) | Not enough data | 

#### Platform Basics

| Feature | RUN Powered by ADP | SMG - Service Management Group | 
|---|---|---|
| **Reporting** | 8.6 (60 reviews) | Not enough data | 
| **Interoperability** | 8.3 (50 reviews) | Not enough data | 
| **Performance** | 8.7 (57 reviews) | Not enough data | 

#### Platform Additional Functionality

| Feature | RUN Powered by ADP | SMG - Service Management Group | 
|---|---|---|
| **Dashboard** | 8.8 (64 reviews) | Not enough data | 
| **Cloud** | 8.1 (50 reviews) | Not enough data | 
| **Mobility** | 8.9 (58 reviews) | Not enough data | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **RUN Powered by ADP** | N/A | N/A |
| **SMG - Service Management Group** | 9.1/10 | 20 |

#### Analytics

| Feature | RUN Powered by ADP | SMG - Service Management Group | 
|---|---|---|
| **Net Promoter Score (NPS)** | Not enough data | 9.2 (12 reviews) | 
| **Customer Satisfaction (CSAT) Score** | Not enough data | 9.4 (16 reviews) | 
| **Customer Effort Score (CES)** | Not enough data | 8.8 (10 reviews) | 
| **Gamification** | Not enough data | 8.8 (10 reviews) | 

#### Customization

| Feature | RUN Powered by ADP | SMG - Service Management Group | 
|---|---|---|
| **Stakeholder Management** | Not enough data | 9.1 (11 reviews) | 
| **Multilanguage Support** | Not enough data | 9.0 (8 reviews) | 
| **Multiple Branding Support** | Not enough data | 9.0 (8 reviews) | 
| **Vertical-specific Solutions** | Not enough data | 9.2 (10 reviews) | 

#### Generative AI

| Feature | RUN Powered by ADP | SMG - Service Management Group | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Experience Management

| Feature | RUN Powered by ADP | SMG - Service Management Group | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **RUN Powered by ADP** | N/A | N/A |
| **SMG - Service Management Group** | N/A | N/A |

#### Feedback Management

| Feature | RUN Powered by ADP | SMG - Service Management Group | 
|---|---|---|
| **Tagging** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Custom Reports and Dashboards** | Not enough data | Not enough data | 

#### Feedback Analysis

| Feature | RUN Powered by ADP | SMG - Service Management Group | 
|---|---|---|
| **Thematic Analysis** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **NPS/CSAT Scoring** | Not enough data | Not enough data | 

#### Feedback Sources

| Feature | RUN Powered by ADP | SMG - Service Management Group | 
|---|---|---|
| **Online Reviews** | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | 
| **Social Media** | Not enough data | Not enough data | 
| **Customer Service Channels** | Not enough data | Not enough data | 

#### Generative AI

| Feature | RUN Powered by ADP | SMG - Service Management Group | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contractor Payments

| Product | Score | Reviews |
|---|---|---|
| **RUN Powered by ADP** | 9.4/10 | 15 |
| **SMG - Service Management Group** | N/A | N/A |

#### Platform Basics

| Feature | RUN Powered by ADP | SMG - Service Management Group | 
|---|---|---|
| **Performance** | 10.0 (7 reviews) | Not enough data | 
| **Portal** | 9.2 (6 reviews) | Not enough data | 

#### Platform Administration

| Feature | RUN Powered by ADP | SMG - Service Management Group | 
|---|---|---|
| **Integrations** | 9.0 (5 reviews) | Not enough data | 
| **Compliance** | 10.0 (12 reviews) | Not enough data | 
| **Reporting** | 9.6 (8 reviews) | Not enough data | 

#### Platform Payment Content

| Feature | RUN Powered by ADP | SMG - Service Management Group | 
|---|---|---|
| **Document management** | 9.1 (9 reviews) | Not enough data | 
| **Invoicing Tool** | Not enough data | Not enough data | 
| **Wage access** | 8.9 (6 reviews) | Not enough data | 

### Talent Management

| Product | Score | Reviews |
|---|---|---|
| **RUN Powered by ADP** | N/A | N/A |
| **SMG - Service Management Group** | N/A | N/A |

#### Generative AI

| Feature | RUN Powered by ADP | SMG - Service Management Group | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Recruiting

| Product | Score | Reviews |
|---|---|---|
| **RUN Powered by ADP** | N/A | N/A |
| **SMG - Service Management Group** | N/A | N/A |

#### Generative AI

| Feature | RUN Powered by ADP | SMG - Service Management Group | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Talent Acquisition Suites

| Product | Score | Reviews |
|---|---|---|
| **RUN Powered by ADP** | N/A | N/A |
| **SMG - Service Management Group** | N/A | N/A |

#### Generative AI

| Feature | RUN Powered by ADP | SMG - Service Management Group | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Onboarding

| Product | Score | Reviews |
|---|---|---|
| **RUN Powered by ADP** | 8.4/10 | 1684 |
| **SMG - Service Management Group** | N/A | N/A |

#### Agentic AI - Onboarding

| Feature | RUN Powered by ADP | SMG - Service Management Group | 
|---|---|---|
| **Autonomous Task Execution** | 7.4 (179 reviews) | Not enough data | 
| **Adaptive Learning** | 7.5 (185 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.5 (184 reviews) | Not enough data | 
| **Proactive Assistance** | 7.6 (181 reviews) | Not enough data | 
| **Decision Making** | 7.7 (182 reviews) | Not enough data | 

#### Platform Content

| Feature | RUN Powered by ADP | SMG - Service Management Group | 
|---|---|---|
| **Forms Library** | 8.9 (428 reviews) | Not enough data | 
| **E-Forms** | 8.8 (424 reviews) | Not enough data | 
| **E-Signature** | 8.9 (414 reviews) | Not enough data | 
| **Background Checks** | 8.3 (382 reviews) | Not enough data | 
| **Offer Letter Approvals** | 8.2 (354 reviews) | Not enough data | 
| **Offer Letter Templates** | Feature Not Available | Not enough data | 

#### Platform Additional Functionality

| Feature | RUN Powered by ADP | SMG - Service Management Group | 
|---|---|---|
| **Self-Service Portal** | 9.0 (428 reviews) | Not enough data | 
| **Automated Team Introductions** | Feature Not Available | Not enough data | 
| **Compliance Training** | 8.6 (373 reviews) | Not enough data | 
| **Automated Onboarding Workflows** | 8.8 (389 reviews) | Not enough data | 
| **Onboarding Notifications** | 8.9 (406 reviews) | Not enough data | 

#### Platform Data

| Feature | RUN Powered by ADP | SMG - Service Management Group | 
|---|---|---|
| **Time-to-Productivity Reporting** | Feature Not Available | Not enough data | 
| **Onboarding Process Reporting** | Feature Not Available | Not enough data | 
| **Visualization** | Feature Not Available | Not enough data | 

#### Platform

| Feature | RUN Powered by ADP | SMG - Service Management Group | 
|---|---|---|
| **Customization ** | 8.3 (1403 reviews) | 8.1 (7 reviews) | 
| **Integration APIs** | 8.0 (1264 reviews) | Not enough data | 
| **Internationalization** | Feature Not Available | 9.3 (5 reviews) | 
| **User, Role, and Access Management** | 9.0 (1444 reviews) | 9.2 (8 reviews) | 
| **Dashboards** | 9.1 (1466 reviews) | 8.1 (8 reviews) | 

#### Recruiting and Onboarding

| Feature | RUN Powered by ADP | SMG - Service Management Group | 
|---|---|---|
| **Interview Scheduling** | 8.2 (333 reviews) | Not enough data | 
| **Onboarding** | 8.8 (422 reviews) | Not enough data | 

### Employee Engagement

| Product | Score | Reviews |
|---|---|---|
| **RUN Powered by ADP** | 8.8/10 | 1646 |
| **SMG - Service Management Group** | 9.4/10 | 16 |

#### Platform Basics

| Feature | RUN Powered by ADP | SMG - Service Management Group | 
|---|---|---|
| **Performance Benchmarking** | Feature Not Available | 9.6 (8 reviews) | 
| **Reporting & Dashboards** | Feature Not Available | 9.3 (9 reviews) | 
| **Interoperability** | 8.8 (96 reviews) | 9.4 (6 reviews) | 

#### Platform Content

| Feature | RUN Powered by ADP | SMG - Service Management Group | 
|---|---|---|
| **Employee Pulse Surveys** | Feature Not Available | 9.7 (6 reviews) | 
| **Survey Customization** | Feature Not Available | 10.0 (6 reviews) | 
| **Goal and Challenge Creation** | 8.8 (92 reviews) | 9.6 (8 reviews) | 
| **Science-based templates** | Feature Not Available | 9.7 (6 reviews) | 

#### Platform Additional Functionality

| Feature | RUN Powered by ADP | SMG - Service Management Group | 
|---|---|---|
| **Employee Segmenting** | Feature Not Available | 9.7 (5 reviews) | 
| **Goal and Challenge Creation** | 8.8 (92 reviews) | 9.6 (8 reviews) | 
| **Peer Recognition** | Feature Not Available | 9.6 (8 reviews) | 
| **Social Feedback Portal** | Feature Not Available | Not enough data | 

#### Platform

| Feature | RUN Powered by ADP | SMG - Service Management Group | 
|---|---|---|
| **Customization ** | 8.3 (1403 reviews) | 8.1 (7 reviews) | 
| **Integration APIs** | 8.0 (1264 reviews) | Not enough data | 
| **Internationalization** | Feature Not Available | 9.3 (5 reviews) | 
| **User, Role, and Access Management** | 9.0 (1444 reviews) | 9.2 (8 reviews) | 
| **Dashboards** | 9.1 (1466 reviews) | 8.1 (8 reviews) | 

### Training eLearning

| Product | Score | Reviews |
|---|---|---|
| **RUN Powered by ADP** | 8.5/10 | 1638 |
| **SMG - Service Management Group** | N/A | N/A |

#### Platform

| Feature | RUN Powered by ADP | SMG - Service Management Group | 
|---|---|---|
| **Customization ** | 8.3 (1403 reviews) | 8.1 (7 reviews) | 
| **Integration APIs** | 8.0 (1264 reviews) | Not enough data | 
| **Internationalization** | Feature Not Available | 9.3 (5 reviews) | 
| **User, Role, and Access Management** | 9.0 (1444 reviews) | 9.2 (8 reviews) | 
| **Dashboards** | 9.1 (1466 reviews) | 8.1 (8 reviews) | 

### Pre-Employment Screening

| Product | Score | Reviews |
|---|---|---|
| **RUN Powered by ADP** | 8.8/10 | 1638 |
| **SMG - Service Management Group** | N/A | N/A |

#### Platform

| Feature | RUN Powered by ADP | SMG - Service Management Group | 
|---|---|---|
| **Customization ** | 8.3 (1403 reviews) | 8.1 (7 reviews) | 
| **Integration APIs** | 8.0 (1264 reviews) | Not enough data | 
| **Internationalization** | Feature Not Available | 9.3 (5 reviews) | 
| **User, Role, and Access Management** | 9.0 (1444 reviews) | 9.2 (8 reviews) | 
| **Dashboards** | 9.1 (1466 reviews) | 8.1 (8 reviews) | 

---
## Categories
**Shared Categories (1):** [Employee Engagement Software](https://www.g2.com/categories/employee-engagement)

**Unique to RUN Powered by ADP (8):** [Payroll Software](https://www.g2.com/categories/payroll), [Core HR Software](https://www.g2.com/categories/core-hr), [Time & Attendance Software](https://www.g2.com/categories/time-attendance), [Onboarding Software](https://www.g2.com/categories/onboarding-software), [Job Description Management Software](https://www.g2.com/categories/job-description-management), [Background Check Software](https://www.g2.com/categories/background-check), [Harassment Prevention Training  Software](https://www.g2.com/categories/harassment-prevention-training), [ Contractor Payment Software](https://www.g2.com/categories/contractor-payments)

**Unique to SMG - Service Management Group (2):** [Experience Management Software](https://www.g2.com/categories/experience-management), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics)


---
## Reviewer Demographics

### By Company Size

| Segment | RUN Powered by ADP | SMG - Service Management Group | 
|---|---|---|
| **Small-Business** | 94.5% | 14.0% | 
| **Mid-Market** | 5.1% | 34.0% | 
| **Enterprise** | 0.4% | 52.0% | 

### By Industry

#### RUN Powered by ADP

- **Construction:** 10.2%
- **Accounting:** 5.9%
- **Health, Wellness and Fitness:** 4.7%
- **Hospital & Health Care:** 4.5%
- **Non-Profit Organization Management:** 4.1%
- **Retail:** 3.9%
- **Real Estate:** 3.0%
- **Manufacturing:** 2.7%
- **Medical Practice:** 2.7%
- **Consumer Services:** 2.6%
- **Other:** 55.8%

#### SMG - Service Management Group

- **Retail:** 32.0%
- **Restaurants:** 28.0%
- **Food & Beverages:** 22.0%
- **Hospitality:** 4.0%
- **Hospital & Health Care:** 2.0%
- **Health, Wellness and Fitness:** 2.0%
- **Food Production:** 2.0%
- **Consumer Services:** 2.0%
- **Consumer Goods:** 2.0%
- **Business Supplies and Equipment:** 2.0%
- **Other:** 2.0%

---
## Alternatives

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- [Gusto](https://www.g2.com/products/gusto/reviews) — 4.6/5 stars (11863 reviews)
- [Paychex](https://www.g2.com/products/paychex/reviews) — 4.1/5 stars (1724 reviews)
- [Paylocity](https://www.g2.com/products/paylocity/reviews) — 4.4/5 stars (6081 reviews)
- [BambooHR](https://www.g2.com/products/bamboohr/reviews) — 4.4/5 stars (5813 reviews)
- [Workday HCM](https://www.g2.com/products/workday-hcm/reviews) — 4.1/5 stars (1695 reviews)
- [Patriot Software](https://www.g2.com/products/patriot-software/reviews) — 4.8/5 stars (630 reviews)
- [OnPay](https://www.g2.com/products/onpay/reviews) — 4.8/5 stars (415 reviews)

### Alternatives to SMG - Service Management Group

- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) — 4.5/5 stars (210 reviews)
- [SAP SuccessFactors HCM](https://www.g2.com/products/sap-sap-successfactors-hcm/reviews) — 4.1/5 stars (1657 reviews)
- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23836 reviews)
- [InMoment Experience Improvement (XI) Platform](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/reviews) — 4.7/5 stars (319 reviews)
- [Qualtrics Employee Experience](https://www.g2.com/products/qualtrics-employee-experience/reviews) — 4.4/5 stars (462 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4165 reviews)
- [Lattice](https://www.g2.com/products/lattice-lattice/reviews) — 4.7/5 stars (4115 reviews)
- [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1050 reviews)
- [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) — 4.4/5 stars (3017 reviews)

---
## Top Discussions

### RUN Powered by ADP

- Title: [What is RUN Powered by ADP used for?](https://www.g2.com/discussions/what-is-run-powered-by-adp-used-for) — 2 comments, 1 upvote
  > **Top comment:** "RUN Powered by ADP is a cloud-based payroll and HR solution designed specifically for small to mid-sized businesses. It provides a range of services to help..."
- Title: [What is the difference between ADP run and ADP Workforce Now?](https://www.g2.com/discussions/run-powered-by-adp-what-is-the-difference-between-adp-run-and-adp-workforce-now) — 2 comments, 1 upvote
  > **Top comment:** "Since you gave me the run-around and never gave me the gift that you promised after I contacted you half a dozen times, I don't want anything to do with your..."
- Title: [How do I run payroll on ADP?](https://www.g2.com/discussions/how-do-i-run-payroll-on-adp) — 2 comments, 1 upvote
  > **Top comment:** "Follow these steps: 

Log in to your portal 

Click the big blue link that says " Run Payroll" on your Home Screen 

It will take you to another screen..."
- Title: [WHAT IS RUN Powered by ADP?](https://www.g2.com/discussions/what-is-run-powered-by-adp) — 2 comments
  > **Top comment:** "It is a way to do the payroll"
- Title: [Why am I not getting the w=2's](https://www.g2.com/discussions/why-am-i-not-getting-the-w-2-s) — 2 comments, 1 upvote
  > **Top comment:** "W'2s can be printed out once you are allowed access to the site as a user by your company. If you are the one running payroll then you can click on an..."

### SMG - Service Management Group

- Title: [How do I enable the printer from my phone ? It wants me to download it to a pdf however it won't allow me to get in to it because it says the pdf is corrupt](https://www.g2.com/discussions/how-do-i-enable-the-printer-from-my-phone-it-wants-me-to-download-it-to-a-pdf-however-it-won-t-allow-me-to-get-in-to-it-because-it-says-the-pdf-is-corrupt) — 1 comment, 1 upvote
  > **Top comment:** "Hi Kendra, thanks for reaching out on this issue. If this is still an issue for you, I encourage you to engage with the SMG Support Center at..."
- Title: [what is the best way to get the weekly and period reports to send on there own](https://www.g2.com/discussions/36762-what-is-the-best-way-to-get-the-weekly-and-period-reports-to-send-on-there-own) — 1 comment, 1 upvote
  > **Top comment:** "Hi Shawn F.  please reach out to your Account Management team for assistance.  They will be happy to help!   "

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/run-powered-by-adp-vs-smg-service-management-group)