# RUN Powered by ADP vs ServiceNow HR Service Delivery Comparison
---
## AI Generated Summary
- **G2 reviewers report** that RUN Powered by ADP excels in user satisfaction, boasting a significantly higher overall score compared to ServiceNow HR Service Delivery. Users appreciate its intuitive design, noting that "running payroll is very easy" and highlighting the ability to manage various pay rates seamlessly.
- **Users say** that RUN Powered by ADP offers a more streamlined experience for small businesses, with 94.5% of reviews coming from this segment. This focus allows it to cater specifically to the needs of smaller organizations, making it a valuable tool for payroll management.
- **Reviewers mention** that ServiceNow HR Service Delivery shines in its ability to automate HR processes, simplifying case management and employee requests. Users find it beneficial for integrating multiple systems, which enhances overall efficiency in HR operations.
- **According to verified reviews** , RUN Powered by ADP stands out for its ease of setup and administration, with users noting that the software is "fairly inexpensive" and easy to access on mobile devices, making it convenient for quick payroll inquiries.
- **G2 reviewers highlight** that while ServiceNow HR Service Delivery has a solid score for product direction, it faces challenges in user experience compared to RUN Powered by ADP. Users have pointed out that the latter's interface is more user-friendly, which is crucial for day-to-day operations.
- **Users report** that both products have their strengths, but RUN Powered by ADP's higher ratings in support quality and ease of use make it a preferred choice for many. Reviewers appreciate the responsive support, stating that it has been a "good partner in doing business," which is essential for maintaining smooth operations.



| | RUN Powered by ADP | ServiceNow HR Service Delivery | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 6,132 | 382 | 
| **Largest Market Segment** | Small-Business (94.5% of reviews) | Enterprise (69.6% of reviews) | 
| **Entry Level Price** | Contact ADP | No pricing available | 

---
## Top Pros & Cons

### RUN Powered by ADP

Pros:
- Ease of Use (2869 reviews)
- Customer Support (1708 reviews)

Cons:
- Poor Customer Support (452 reviews)
- Payroll Issues (420 reviews)

### ServiceNow HR Service Delivery

Pros:
- Ease of Use (52 reviews)
- HR Management (43 reviews)

Cons:
- Limited Customization (26 reviews)
- Expensive (19 reviews)

---
## Ratings Comparison
| Rating | RUN Powered by ADP | ServiceNow HR Service Delivery | 
|---|---|---|
  | **Meets Requirements** | 9.4 (3961 reviews) | 8.5 (105 reviews) | 
  | **Ease of Use** | 9.3 (4014 reviews) | 8.2 (231 reviews) | 
  | **Ease of Setup** | 9.0 (3663 reviews) | 7.7 (137 reviews) | 
  | **Ease of Admin** | 9.2 (3266 reviews) | 8.5 (42 reviews) | 
  | **Quality of Support** | 9.3 (3906 reviews) | 8.3 (164 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.3 (3258 reviews) | 9.1 (43 reviews) | 
  | **Product Direction (% positive)** | 8.8 (3729 reviews) | 8.9 (115 reviews) | 

---
## Pricing

### RUN Powered by ADP

#### Entry-Level Pricing

Plan: Essential Payroll

Price: Contact ADP

Description: All the basic payroll and tax filing services a small business needs.	



[Browse all 4 editions](https://www.g2.com/products/run-powered-by-adp/pricing)

#### Free Trial

No

### ServiceNow HR Service Delivery

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Core HR

| Product | Score | Reviews |
|---|---|---|
| **RUN Powered by ADP** | 8.6/10 | 1721 |
| **ServiceNow HR Service Delivery** | 8.8/10 | 43 |

#### Core HR

| Feature | RUN Powered by ADP | ServiceNow HR Service Delivery | 
|---|---|---|
| **Organization Management** | Feature Not Available | 9.3 (16 reviews) | 
| **Time, Attendance, and PTO** | 8.7 (305 reviews) | 8.2 (14 reviews) | 
| **Expense Management** | Feature Not Available | 8.3 (13 reviews) | 
| **Salary Structures** | Feature Not Available | 7.8 (13 reviews) | 
| **Compliance** | 9.2 (303 reviews) | 8.8 (15 reviews) | 
| **Benefits Administration** | 8.5 (273 reviews) | 8.8 (14 reviews) | 

#### Generative AI

| Feature | RUN Powered by ADP | ServiceNow HR Service Delivery | 
|---|---|---|
| **AI Text Summarization** | 7.9 (111 reviews) | 8.1 (6 reviews) | 

#### Platform

| Feature | RUN Powered by ADP | ServiceNow HR Service Delivery | 
|---|---|---|
| **Customization ** | 8.3 (1403 reviews) | 8.0 (29 reviews) | 
| **Integration APIs** | 8.0 (1264 reviews) | 8.5 (28 reviews) | 
| **Internationalization** | Feature Not Available | 8.4 (25 reviews) | 
| **User, Role, and Access Management** | 9.0 (1444 reviews) | 8.8 (26 reviews) | 
| **Dashboards** | 9.1 (1466 reviews) | 8.6 (24 reviews) | 

### Payroll

| Product | Score | Reviews |
|---|---|---|
| **RUN Powered by ADP** | 9.0/10 | 3613 |
| **ServiceNow HR Service Delivery** | N/A | N/A |

#### Employee Self Service

| Feature | RUN Powered by ADP | ServiceNow HR Service Delivery | 
|---|---|---|
| **Web Portal** | 9.1 (2412 reviews) ✓ Verified | Not enough data | 
| **Benefits Manager** | 8.6 (2003 reviews) ✓ Verified | Not enough data | 
| **Mobile** | 8.9 (2179 reviews) ✓ Verified | Not enough data | 

#### Administration

| Feature | RUN Powered by ADP | ServiceNow HR Service Delivery | 
|---|---|---|
| **Payroll Entry** | 9.5 (2970 reviews) ✓ Verified | Not enough data | 
| **Time Off Accrual** | 8.6 (2153 reviews) ✓ Verified | Not enough data | 
| **Direct Deposit** | 9.6 (2500 reviews) ✓ Verified | Not enough data | 
| **Expense Reimbursement** | 8.7 (1951 reviews) ✓ Verified | Not enough data | 
| **Pre-tax Deductions** | 9.2 (2238 reviews) ✓ Verified | Not enough data | 
| **Wage Garnishment** | 8.9 (2011 reviews) ✓ Verified | Not enough data | 
| **Approvals** | 8.9 (1927 reviews) ✓ Verified | Not enough data | 
| **Check/W-2 Printing** | 9.2 (2151 reviews) ✓ Verified | Not enough data | 
| **Check/W-2 Delivery** | 9.2 (2193 reviews) ✓ Verified | Not enough data | 

#### Taxes

| Feature | RUN Powered by ADP | ServiceNow HR Service Delivery | 
|---|---|---|
| **Tax Calculation** | 9.4 (2567 reviews) ✓ Verified | Not enough data | 
| **Tax Filing** | 9.3 (2449 reviews) ✓ Verified | Not enough data | 
| **Automatic Tax Payment** | 9.3 (2296 reviews) ✓ Verified | Not enough data | 

#### Integration

| Feature | RUN Powered by ADP | ServiceNow HR Service Delivery | 
|---|---|---|
| **API / Integration** | 8.4 (1820 reviews) ✓ Verified | Not enough data | 
| **Time Tracking Integration** | 8.4 (1832 reviews) ✓ Verified | Not enough data | 
| **Accounting Integration** | 8.4 (1838 reviews) ✓ Verified | Not enough data | 
| **Core HR Integration** | 8.3 (1688 reviews) ✓ Verified | Not enough data | 

#### Platform

| Feature | RUN Powered by ADP | ServiceNow HR Service Delivery | 
|---|---|---|
| **Reporting and Dashboards** | 8.9 (2401 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | 9.1 (2208 reviews) ✓ Verified | Not enough data | 
| **Performance and Reliability** | 9.3 (2613 reviews) ✓ Verified | Not enough data | 
| **Scalability** | 9.2 (2188 reviews) ✓ Verified | Not enough data | 

### Time & Attendance

| Product | Score | Reviews |
|---|---|---|
| **RUN Powered by ADP** | 8.8/10 | 495 |
| **ServiceNow HR Service Delivery** | N/A | N/A |

#### Automation

| Feature | RUN Powered by ADP | ServiceNow HR Service Delivery | 
|---|---|---|
| **Process Automation** | 8.8 (393 reviews) | Not enough data | 

#### Logistics

| Feature | RUN Powered by ADP | ServiceNow HR Service Delivery | 
|---|---|---|
| **Dashboards & Reporting** | 8.8 (402 reviews) | Not enough data | 
| **Data Collection** | 8.8 (379 reviews) | Not enough data | 
| **Lanuguage Options** | 8.7 (329 reviews) | Not enough data | 

#### Management

| Feature | RUN Powered by ADP | ServiceNow HR Service Delivery | 
|---|---|---|
| **Schedule Creation Tools** | 8.2 (337 reviews) | Not enough data | 
| **Schedule Management** | 8.4 (353 reviews) | Not enough data | 
| **Employee Leave Management** | 8.5 (362 reviews) | Not enough data | 
| **User Access** | 9.0 (411 reviews) | Not enough data | 
| **User Role Access** | 8.9 (405 reviews) | Not enough data | 
| **Employee Information** | 9.3 (437 reviews) | Not enough data | 
| **Employee Information Automation** | 8.9 (377 reviews) | Not enough data | 

#### Monitoring

| Feature | RUN Powered by ADP | ServiceNow HR Service Delivery | 
|---|---|---|
| **Regulations Enforcement** | 9.0 (372 reviews) | Not enough data | 
| **Compliance Monitoring** | 9.0 (372 reviews) | Not enough data | 
| **Integration** | 8.9 (358 reviews) | Not enough data | 

### Relocation Management

| Product | Score | Reviews |
|---|---|---|
| **RUN Powered by ADP** | N/A | N/A |
| **ServiceNow HR Service Delivery** | N/A | N/A |

#### Customization

| Feature | RUN Powered by ADP | ServiceNow HR Service Delivery | 
|---|---|---|
| **Services ** | Not enough data | Feature Not Available | 
| **Additional Tools** | Not enough data | Feature Not Available | 
| **Home Solutions** | Not enough data | Feature Not Available | 

#### Logistics

| Feature | RUN Powered by ADP | ServiceNow HR Service Delivery | 
|---|---|---|
| **Dashboard & Reporting** | Not enough data | Feature Not Available | 
| **Expense Management** | Not enough data | Feature Not Available | 
| **Budget Tools** | Not enough data | Feature Not Available | 
| **Expense Calculation** | Not enough data | Feature Not Available | 

#### Management

| Feature | RUN Powered by ADP | ServiceNow HR Service Delivery | 
|---|---|---|
| **Relocation Benefits** | Not enough data | Feature Not Available | 
| **Employee Portal** | Not enough data | Feature Not Available | 
| **Additional Tools** | Not enough data | Feature Not Available | 

### HR Service Delivery

| Product | Score | Reviews |
|---|---|---|
| **RUN Powered by ADP** | N/A | N/A |
| **ServiceNow HR Service Delivery** | 8.5/10 | 183 |

#### Customization

| Feature | RUN Powered by ADP | ServiceNow HR Service Delivery | 
|---|---|---|
| **Customization** | Not enough data | 8.0 (78 reviews) | 
| **HR Integrations** | Not enough data | 8.5 (71 reviews) | 

#### HR Content

| Feature | RUN Powered by ADP | ServiceNow HR Service Delivery | 
|---|---|---|
| **Knowledge Management** | Not enough data | 9.1 (66 reviews) | 
| **Content Delivery** | Not enough data | 8.6 (48 reviews) | 
| **Document Management** | Not enough data | 8.8 (46 reviews) | 

#### Logistics

| Feature | RUN Powered by ADP | ServiceNow HR Service Delivery | 
|---|---|---|
| **Security** | Not enough data | 8.7 (54 reviews) | 
| **Employee Portal** | Not enough data | 9.1 (85 reviews) | 
| **AI ** | Not enough data | 8.1 (55 reviews) | 

#### Management

| Feature | RUN Powered by ADP | ServiceNow HR Service Delivery | 
|---|---|---|
| **Ticketing Platform** | Not enough data | 9.2 (85 reviews) | 
| **Single Sign-On** | Not enough data | 8.8 (44 reviews) | 
| **Business Process Management** | Not enough data | 8.5 (48 reviews) | 
| **Self-Service** | Not enough data | 9.3 (79 reviews) | 
| **Dashboard & Reporting** | Not enough data | 8.6 (57 reviews) | 

#### Generative AI

| Feature | RUN Powered by ADP | ServiceNow HR Service Delivery | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.0 (24 reviews) | 
| **AI Text Summarization** | Not enough data | 7.1 (26 reviews) | 

### Job Description Management

| Product | Score | Reviews |
|---|---|---|
| **RUN Powered by ADP** | 8.9/10 | 1642 |
| **ServiceNow HR Service Delivery** | N/A | N/A |

#### Basics

| Feature | RUN Powered by ADP | ServiceNow HR Service Delivery | 
|---|---|---|
| **Interoperability** | 8.7 (66 reviews) | Not enough data | 
| **Performance** | 9.2 (70 reviews) | Not enough data | 
| **Reporting** | 9.2 (71 reviews) | Not enough data | 

#### Content

| Feature | RUN Powered by ADP | ServiceNow HR Service Delivery | 
|---|---|---|
| **Automation** | 9.1 (67 reviews) | Not enough data | 
| **Content Creation** | 8.4 (64 reviews) | Not enough data | 
| **Distribution Features** | 8.9 (62 reviews) | Not enough data | 

#### Logistics

| Feature | RUN Powered by ADP | ServiceNow HR Service Delivery | 
|---|---|---|
| **Integrations & APIs** | Feature Not Available | Not enough data | 
| **User, Role and Access Management** | Feature Not Available | Not enough data | 

#### Recruiting and Onboarding

| Feature | RUN Powered by ADP | ServiceNow HR Service Delivery | 
|---|---|---|
| **Job Posting** | 9.1 (68 reviews) | Not enough data | 

#### Platform

| Feature | RUN Powered by ADP | ServiceNow HR Service Delivery | 
|---|---|---|
| **Customization ** | 8.3 (1403 reviews) | 8.0 (29 reviews) | 
| **Integration APIs** | 8.0 (1264 reviews) | 8.5 (28 reviews) | 
| **Internationalization** | Feature Not Available | 8.4 (25 reviews) | 
| **User, Role, and Access Management** | 9.0 (1444 reviews) | 8.8 (26 reviews) | 
| **Dashboards** | 9.1 (1466 reviews) | 8.6 (24 reviews) | 

### Background Check

| Product | Score | Reviews |
|---|---|---|
| **RUN Powered by ADP** | 8.8/10 | 138 |
| **ServiceNow HR Service Delivery** | N/A | N/A |

#### Background Check Administration

| Feature | RUN Powered by ADP | ServiceNow HR Service Delivery | 
|---|---|---|
| **Screening and Assessments** | 9.1 (116 reviews) ✓ Verified | Not enough data | 
| **Compliance** | 9.1 (113 reviews) ✓ Verified | Not enough data | 
| **Dashboard** | 9.2 (118 reviews) ✓ Verified | Not enough data | 

#### Background Check Data

| Feature | RUN Powered by ADP | ServiceNow HR Service Delivery | 
|---|---|---|
| **Real-Time Tracking** | 9.0 (107 reviews) ✓ Verified | Not enough data | 
| **Platform Search** | 8.8 (103 reviews) ✓ Verified | Not enough data | 
| **Alerts and Notifications** | 8.9 (109 reviews) ✓ Verified | Not enough data | 

#### Background Check Additional Functionality

| Feature | RUN Powered by ADP | ServiceNow HR Service Delivery | 
|---|---|---|
| **Integrations** | 8.7 (97 reviews) ✓ Verified | Not enough data | 
| **Mobility** | 8.8 (101 reviews) ✓ Verified | Not enough data | 
| **Messaging** | 8.6 (98 reviews) ✓ Verified | Not enough data | 

#### AI Insight Check - Background Check

| Feature | RUN Powered by ADP | ServiceNow HR Service Delivery | 
|---|---|---|
| **Insight Check** | 8.4 (37 reviews) | Not enough data | 

#### AI Investigation and Verification - Background Check

| Feature | RUN Powered by ADP | ServiceNow HR Service Delivery | 
|---|---|---|
| **Verification** | 8.3 (37 reviews) | Not enough data | 

### Harassment Prevention Training

| Product | Score | Reviews |
|---|---|---|
| **RUN Powered by ADP** | 8.7/10 | 74 |
| **ServiceNow HR Service Delivery** | N/A | N/A |

#### Platform Content

| Feature | RUN Powered by ADP | ServiceNow HR Service Delivery | 
|---|---|---|
| **Content Library** | 8.9 (59 reviews) | Not enough data | 
| **Platform Search** | 8.9 (55 reviews) | Not enough data | 
| **Automation** | 8.8 (53 reviews) | Not enough data | 

#### Platform Basics

| Feature | RUN Powered by ADP | ServiceNow HR Service Delivery | 
|---|---|---|
| **Reporting** | 8.6 (60 reviews) | Not enough data | 
| **Interoperability** | 8.3 (50 reviews) | Not enough data | 
| **Performance** | 8.7 (57 reviews) | Not enough data | 

#### Platform Additional Functionality

| Feature | RUN Powered by ADP | ServiceNow HR Service Delivery | 
|---|---|---|
| **Dashboard** | 8.8 (64 reviews) | Not enough data | 
| **Cloud** | 8.1 (50 reviews) | Not enough data | 
| **Mobility** | 8.9 (58 reviews) | Not enough data | 

### Contractor Payments

| Product | Score | Reviews |
|---|---|---|
| **RUN Powered by ADP** | 9.4/10 | 15 |
| **ServiceNow HR Service Delivery** | N/A | N/A |

#### Platform Basics

| Feature | RUN Powered by ADP | ServiceNow HR Service Delivery | 
|---|---|---|
| **Performance** | 10.0 (7 reviews) | Not enough data | 
| **Portal** | 9.2 (6 reviews) | Not enough data | 

#### Platform Administration

| Feature | RUN Powered by ADP | ServiceNow HR Service Delivery | 
|---|---|---|
| **Integrations** | 9.0 (5 reviews) | Not enough data | 
| **Compliance** | 10.0 (12 reviews) | Not enough data | 
| **Reporting** | 9.6 (8 reviews) | Not enough data | 

#### Platform Payment Content

| Feature | RUN Powered by ADP | ServiceNow HR Service Delivery | 
|---|---|---|
| **Document management** | 9.1 (9 reviews) | Not enough data | 
| **Invoicing Tool** | Not enough data | Not enough data | 
| **Wage access** | 8.9 (6 reviews) | Not enough data | 

### HR Case Management

| Product | Score | Reviews |
|---|---|---|
| **RUN Powered by ADP** | N/A | N/A |
| **ServiceNow HR Service Delivery** | 9.0/10 | 17 |

#### Investigation

| Feature | RUN Powered by ADP | ServiceNow HR Service Delivery | 
|---|---|---|
| **Separate Workflows** | Not enough data | 9.0 (13 reviews) | 
| **Anonymity** | Not enough data | 8.7 (13 reviews) | 
| **Documentation** | Not enough data | 8.9 (14 reviews) | 
| **Confidentiality** | Not enough data | 9.4 (14 reviews) | 

#### Access

| Feature | RUN Powered by ADP | ServiceNow HR Service Delivery | 
|---|---|---|
| **Integration** | Not enough data | Feature Not Available | 
| **Assignment** | Not enough data | Feature Not Available | 
| **Collaborative** | Not enough data | 9.6 (14 reviews) | 

#### Employee Experience

| Feature | RUN Powered by ADP | ServiceNow HR Service Delivery | 
|---|---|---|
| **Policy** | Not enough data | 9.7 (13 reviews) | 
| **Multi-channel** | Not enough data | 9.5 (13 reviews) | 
| **Cross-platform** | Not enough data | 9.4 (13 reviews) | 

#### Generative AI

| Feature | RUN Powered by ADP | ServiceNow HR Service Delivery | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.0 (9 reviews) | 

### Talent Management

| Product | Score | Reviews |
|---|---|---|
| **RUN Powered by ADP** | N/A | N/A |
| **ServiceNow HR Service Delivery** | N/A | N/A |

#### Generative AI

| Feature | RUN Powered by ADP | ServiceNow HR Service Delivery | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Recruiting

| Product | Score | Reviews |
|---|---|---|
| **RUN Powered by ADP** | N/A | N/A |
| **ServiceNow HR Service Delivery** | N/A | N/A |

#### Generative AI

| Feature | RUN Powered by ADP | ServiceNow HR Service Delivery | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Talent Acquisition Suites

| Product | Score | Reviews |
|---|---|---|
| **RUN Powered by ADP** | N/A | N/A |
| **ServiceNow HR Service Delivery** | N/A | N/A |

#### Generative AI

| Feature | RUN Powered by ADP | ServiceNow HR Service Delivery | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Onboarding

| Product | Score | Reviews |
|---|---|---|
| **RUN Powered by ADP** | 8.4/10 | 1686 |
| **ServiceNow HR Service Delivery** | 8.4/10 | 41 |

#### Agentic AI - Onboarding

| Feature | RUN Powered by ADP | ServiceNow HR Service Delivery | 
|---|---|---|
| **Autonomous Task Execution** | 7.4 (179 reviews) | 8.1 (8 reviews) | 
| **Adaptive Learning** | 7.5 (185 reviews) | 7.3 (8 reviews) | 
| **Natural Language Interaction** | 7.5 (184 reviews) | 8.1 (8 reviews) | 
| **Proactive Assistance** | 7.6 (181 reviews) | 7.7 (8 reviews) | 
| **Decision Making** | 7.7 (182 reviews) | 8.1 (8 reviews) | 

#### Platform Content

| Feature | RUN Powered by ADP | ServiceNow HR Service Delivery | 
|---|---|---|
| **Forms Library** | 8.9 (428 reviews) | 8.9 (14 reviews) | 
| **E-Forms** | 8.8 (424 reviews) | 8.5 (13 reviews) | 
| **E-Signature** | 8.9 (414 reviews) | 8.7 (13 reviews) | 
| **Background Checks** | 8.3 (382 reviews) | 8.2 (12 reviews) | 
| **Offer Letter Approvals** | 8.2 (354 reviews) | 8.2 (12 reviews) | 
| **Offer Letter Templates** | Feature Not Available | 8.3 (14 reviews) | 

#### Platform Additional Functionality

| Feature | RUN Powered by ADP | ServiceNow HR Service Delivery | 
|---|---|---|
| **Self-Service Portal** | 9.0 (428 reviews) | 8.6 (13 reviews) | 
| **Compliance Training** | 8.6 (373 reviews) | 8.3 (12 reviews) | 
| **Automated Onboarding Workflows** | 8.8 (389 reviews) | 8.6 (14 reviews) | 
| **Onboarding Notifications** | 8.9 (406 reviews) | 8.7 (13 reviews) | 

#### Platform Data

| Feature | RUN Powered by ADP | ServiceNow HR Service Delivery | 
|---|---|---|
| **Time-to-Productivity Reporting** | Feature Not Available | 8.3 (12 reviews) | 
| **Visualization** | Feature Not Available | 9.2 (12 reviews) | 

#### Platform

| Feature | RUN Powered by ADP | ServiceNow HR Service Delivery | 
|---|---|---|
| **Customization ** | 8.3 (1403 reviews) | 8.0 (29 reviews) | 
| **Integration APIs** | 8.0 (1264 reviews) | 8.5 (28 reviews) | 
| **Internationalization** | Feature Not Available | 8.4 (25 reviews) | 
| **User, Role, and Access Management** | 9.0 (1444 reviews) | 8.8 (26 reviews) | 
| **Dashboards** | 9.1 (1466 reviews) | 8.6 (24 reviews) | 

#### Recruiting and Onboarding

| Feature | RUN Powered by ADP | ServiceNow HR Service Delivery | 
|---|---|---|
| **Interview Scheduling** | 8.2 (333 reviews) | Feature Not Available | 
| **Onboarding** | 8.8 (423 reviews) | 9.4 (17 reviews) | 

### Employee Engagement

| Product | Score | Reviews |
|---|---|---|
| **RUN Powered by ADP** | 8.8/10 | 1646 |
| **ServiceNow HR Service Delivery** | N/A | N/A |

#### Platform Basics

| Feature | RUN Powered by ADP | ServiceNow HR Service Delivery | 
|---|---|---|
| **Performance Benchmarking** | Feature Not Available | Not enough data | 
| **Reporting & Dashboards** | Feature Not Available | Not enough data | 
| **Interoperability** | 8.8 (96 reviews) | Not enough data | 

#### Platform Content

| Feature | RUN Powered by ADP | ServiceNow HR Service Delivery | 
|---|---|---|
| **Employee Pulse Surveys** | Feature Not Available | Not enough data | 
| **Survey Customization** | Feature Not Available | Not enough data | 
| **Goal and Challenge Creation** | 8.8 (92 reviews) | Not enough data | 
| **Science-based templates** | Feature Not Available | Not enough data | 

#### Platform Additional Functionality

| Feature | RUN Powered by ADP | ServiceNow HR Service Delivery | 
|---|---|---|
| **Employee Segmenting** | Feature Not Available | Not enough data | 
| **Goal and Challenge Creation** | 8.8 (92 reviews) | Not enough data | 
| **Peer Recognition** | Feature Not Available | Not enough data | 
| **Social Feedback Portal** | Feature Not Available | Not enough data | 

#### Platform

| Feature | RUN Powered by ADP | ServiceNow HR Service Delivery | 
|---|---|---|
| **Customization ** | 8.3 (1403 reviews) | 8.0 (29 reviews) | 
| **Integration APIs** | 8.0 (1264 reviews) | 8.5 (28 reviews) | 
| **Internationalization** | Feature Not Available | 8.4 (25 reviews) | 
| **User, Role, and Access Management** | 9.0 (1444 reviews) | 8.8 (26 reviews) | 
| **Dashboards** | 9.1 (1466 reviews) | 8.6 (24 reviews) | 

### Training eLearning

| Product | Score | Reviews |
|---|---|---|
| **RUN Powered by ADP** | 8.5/10 | 1638 |
| **ServiceNow HR Service Delivery** | N/A | N/A |

#### Platform

| Feature | RUN Powered by ADP | ServiceNow HR Service Delivery | 
|---|---|---|
| **Customization ** | 8.3 (1403 reviews) | 8.0 (29 reviews) | 
| **Integration APIs** | 8.0 (1264 reviews) | 8.5 (28 reviews) | 
| **Internationalization** | Feature Not Available | 8.4 (25 reviews) | 
| **User, Role, and Access Management** | 9.0 (1444 reviews) | 8.8 (26 reviews) | 
| **Dashboards** | 9.1 (1466 reviews) | 8.6 (24 reviews) | 

### Pre-Employment Screening

| Product | Score | Reviews |
|---|---|---|
| **RUN Powered by ADP** | 8.8/10 | 1638 |
| **ServiceNow HR Service Delivery** | N/A | N/A |

#### Platform

| Feature | RUN Powered by ADP | ServiceNow HR Service Delivery | 
|---|---|---|
| **Customization ** | 8.3 (1403 reviews) | 8.0 (29 reviews) | 
| **Integration APIs** | 8.0 (1264 reviews) | 8.5 (28 reviews) | 
| **Internationalization** | Feature Not Available | 8.4 (25 reviews) | 
| **User, Role, and Access Management** | 9.0 (1444 reviews) | 8.8 (26 reviews) | 
| **Dashboards** | 9.1 (1466 reviews) | 8.6 (24 reviews) | 

---
## Categories
**Shared Categories (2):** [Core HR Software](https://www.g2.com/categories/core-hr), [Onboarding Software](https://www.g2.com/categories/onboarding-software)

**Unique to RUN Powered by ADP (7):** [Payroll Software](https://www.g2.com/categories/payroll), [Time & Attendance Software](https://www.g2.com/categories/time-attendance), [Job Description Management Software](https://www.g2.com/categories/job-description-management), [Background Check Software](https://www.g2.com/categories/background-check), [Employee Engagement Software](https://www.g2.com/categories/employee-engagement), [Harassment Prevention Training  Software](https://www.g2.com/categories/harassment-prevention-training), [ Contractor Payment Software](https://www.g2.com/categories/contractor-payments)

**Unique to ServiceNow HR Service Delivery (3):** [HR Service Delivery Software](https://www.g2.com/categories/hr-service-delivery), [Relocation Management Software](https://www.g2.com/categories/relocation-management), [HR Case Management Software](https://www.g2.com/categories/hr-case-management)


---
## Reviewer Demographics

### By Company Size

| Segment | RUN Powered by ADP | ServiceNow HR Service Delivery | 
|---|---|---|
| **Small-Business** | 94.5% | 10.5% | 
| **Mid-Market** | 5.1% | 19.9% | 
| **Enterprise** | 0.4% | 69.6% | 

### By Industry

#### RUN Powered by ADP

- **Construction:** 10.2%
- **Accounting:** 5.9%
- **Health, Wellness and Fitness:** 4.6%
- **Hospital & Health Care:** 4.5%
- **Non-Profit Organization Management:** 4.2%
- **Retail:** 3.9%
- **Real Estate:** 2.9%
- **Medical Practice:** 2.7%
- **Manufacturing:** 2.7%
- **Consumer Services:** 2.6%
- **Other:** 55.8%

#### ServiceNow HR Service Delivery

- **Information Technology and Services:** 14.5%
- **Hospital & Health Care:** 8.2%
- **Financial Services:** 7.3%
- **Consulting:** 5.5%
- **Human Resources:** 4.5%
- **Banking:** 4.1%
- **Manufacturing:** 4.1%
- **Higher Education:** 3.6%
- **Computer Software:** 3.2%
- **Education Management:** 2.3%
- **Other:** 42.7%

---
## Alternatives

### Alternatives to RUN Powered by ADP

- [Paycom](https://www.g2.com/products/paycom/reviews) — 4.5/5 stars (6774 reviews)
- [Paycor](https://www.g2.com/products/paycor/reviews) — 4.0/5 stars (1829 reviews)
- [Rippling](https://www.g2.com/products/rippling/reviews) — 4.8/5 stars (13133 reviews)
- [Gusto](https://www.g2.com/products/gusto/reviews) — 4.6/5 stars (12148 reviews)
- [Paychex](https://www.g2.com/products/paychex/reviews) — 4.1/5 stars (1734 reviews)
- [Paylocity](https://www.g2.com/products/paylocity/reviews) — 4.4/5 stars (6134 reviews)
- [BambooHR](https://www.g2.com/products/bamboohr/reviews) — 4.4/5 stars (6030 reviews)
- [Workday HCM](https://www.g2.com/products/workday-hcm/reviews) — 4.1/5 stars (1698 reviews)
- [Patriot Software](https://www.g2.com/products/patriot-software/reviews) — 4.8/5 stars (630 reviews)
- [OnPay](https://www.g2.com/products/onpay/reviews) — 4.8/5 stars (415 reviews)

### Alternatives to ServiceNow HR Service Delivery

- [SAP SuccessFactors HCM](https://www.g2.com/products/sap-sap-successfactors-hcm/reviews) — 4.1/5 stars (1657 reviews)
- [Workday HCM](https://www.g2.com/products/workday-hcm/reviews) — 4.1/5 stars (1698 reviews)
- [Oracle PeopleSoft](https://www.g2.com/products/oracle-peoplesoft/reviews) — 3.8/5 stars (692 reviews)
- [ADP Workforce Now](https://www.g2.com/products/adp-workforce-now/reviews) — 4.2/5 stars (4265 reviews)
- [Oracle Global Human Resources Cloud](https://www.g2.com/products/oracle-global-human-resources-cloud/reviews) — 3.8/5 stars (88 reviews)
- [Paycom](https://www.g2.com/products/paycom/reviews) — 4.5/5 stars (6774 reviews)
- [Dayforce](https://www.g2.com/products/dayforce/reviews) — 4.2/5 stars (960 reviews)
- [Rippling](https://www.g2.com/products/rippling/reviews) — 4.8/5 stars (13133 reviews)
- [UKG Pro](https://www.g2.com/products/ukg-pro/reviews) — 4.3/5 stars (2247 reviews)
- [HiBob HRIS](https://www.g2.com/products/hibob-hris/reviews) — 4.5/5 stars (2609 reviews)

---
## Top Discussions

### RUN Powered by ADP

- Title: [What is RUN Powered by ADP used for?](https://www.g2.com/discussions/what-is-run-powered-by-adp-used-for) — 2 comments, 1 upvote
  > **Top comment:** "RUN Powered by ADP is a cloud-based payroll and HR solution designed specifically for small to mid-sized businesses. It provides a range of services to help..."
- Title: [What is the difference between ADP run and ADP Workforce Now?](https://www.g2.com/discussions/run-powered-by-adp-what-is-the-difference-between-adp-run-and-adp-workforce-now) — 2 comments, 1 upvote
  > **Top comment:** "Since you gave me the run-around and never gave me the gift that you promised after I contacted you half a dozen times, I don't want anything to do with your..."
- Title: [How do I run payroll on ADP?](https://www.g2.com/discussions/how-do-i-run-payroll-on-adp) — 2 comments, 1 upvote
  > **Top comment:** "Follow these steps: 

Log in to your portal 

Click the big blue link that says " Run Payroll" on your Home Screen 

It will take you to another screen..."
- Title: [WHAT IS RUN Powered by ADP?](https://www.g2.com/discussions/what-is-run-powered-by-adp) — 2 comments
  > **Top comment:** "It is a way to do the payroll"
- Title: [Why am I not getting the w=2's](https://www.g2.com/discussions/why-am-i-not-getting-the-w-2-s) — 2 comments, 1 upvote
  > **Top comment:** "W'2s can be printed out once you are allowed access to the site as a user by your company. If you are the one running payroll then you can click on an..."

### ServiceNow HR Service Delivery

- Title: [What is ServiceNow HR Service Delivery used for?](https://www.g2.com/discussions/what-is-servicenow-hr-service-delivery-used-for) — 1 comment
  > **Top comment:** "
What Is HR Service Delivery (HRSD)?
HRSD on the ServiceNow platform modernizes and streamlines how HR provides services across the organization. It..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/run-powered-by-adp-vs-servicenow-hr-service-delivery)