# Ruddr Professional Services Automation vs Syncro Comparison --- ## AI Generated Summary - **G2 reviewers report** that Syncro excels in user experience, particularly with its intuitive interface and quick access to remote connections. Users appreciate features like the ability to check asset information and deploy software rapidly, which significantly boosts productivity. - **Users say** that Ruddr Professional Services Automation offers a clear and fast platform that simplifies complex service management. Reviewers highlight its ease of use and the ability to generate reports that were previously time-consuming to create, making it a strong contender for businesses looking for straightforward solutions. - **According to verified reviews** , Syncro has a higher overall satisfaction score, reflecting its strong performance in areas like support and usability. Users mention the quick response times from support and the customizable ticketing system as standout features that enhance their daily operations. - **Reviewers mention** that while Ruddr Professional Services Automation has a slightly higher rating for ease of setup, Syncro's onboarding process is still praised for being user-friendly. Users have noted that they were able to get started quickly, although some found Syncro's features to be simpler than other tools they have used. - **G2 reviewers highlight** that Ruddr shines in its integration capabilities, particularly with QuickBooks Online, allowing for seamless invoice management. This feature is particularly beneficial for users who need to streamline their financial processes without additional manual input. - **Users report** that while Syncro has a robust set of features, it may not meet all specific workflow needs as effectively as Ruddr, which has received praise for its project management capabilities. Reviewers have noted that Ruddr's project tracking and resource management features are particularly strong, making it a better fit for businesses focused on detailed project oversight. | | Ruddr Professional Services Automation | Syncro | |---|---|---| | **Star Rating** | 4.6 out of 5 | 4.5 out of 5 | | **Total Reviews** | 336 | 501 | | **Largest Market Segment** | Small-Business (53.8% of reviews) | Small-Business (89.8% of reviews) | | **Entry Level Price** | Starting at $14.00 1 Billable User Per Month | $129.00 Per Month | --- ## Top Pros & Cons ### Ruddr Professional Services Automation Pros: - Ease of Use (39 reviews) - Time Tracking (27 reviews) Cons: - Report Customization (12 reviews) - Missing Features (11 reviews) ### Syncro Pros: - Ease of Use (245 reviews) - Features (166 reviews) Cons: - Missing Features (107 reviews) - Improvement Needed (83 reviews) --- ## Ratings Comparison | Rating | Ruddr Professional Services Automation | Syncro | |---|---|---| | **Meets Requirements** | 9.1 (254 reviews) | 8.8 (348 reviews) | | **Ease of Use** | 9.2 (257 reviews) | 8.8 (356 reviews) | | **Ease of Setup** | 9.1 (123 reviews) | 8.7 (315 reviews) | | **Ease of Admin** | 9.2 (98 reviews) | 8.9 (257 reviews) | | **Quality of Support** | 9.6 (197 reviews) | 8.5 (322 reviews) | | **Has the product been a good partner in doing business?** | 9.8 (99 reviews) | 9.1 (252 reviews) | | **Product Direction (% positive)** | 9.0 (232 reviews) | 9.1 (347 reviews) | --- ## Pricing ### Ruddr Professional Services Automation #### Entry-Level Pricing Plan: Team Plan Price: Starting at $14.00 1 Billable User Per Month Description: All the basic features you need to run a small firm. Key Features: - Clients - Projects - Tasks [Browse all 2 editions](https://www.g2.com/products/ruddr-professional-services-automation/pricing) #### Free Trial Yes ### Syncro #### Entry-Level Pricing Plan: Core Price: $129.00 Per Month Description: Pricing per user / month Key Features: - Fully integrated RMM & PSA - Unlimited RMM agents for Windows & Mac devices - Powerful scripting engine [Browse all 2 editions](https://www.g2.com/products/syncro/pricing) #### Free Trial Yes --- ## Features Comparison By Category ### Project Cost Management | Product | Score | Reviews | |---|---|---| | **Ruddr Professional Services Automation** | 9.1/10 | 89 | | **Syncro** | N/A | N/A | #### Cost Tracking | Feature | Ruddr Professional Services Automation | Syncro | |---|---|---| | **Identification** | 9.0 (55 reviews) | Not enough data | | **Allocation** | 9.1 (65 reviews) | Not enough data | | **Standard Costs** | 9.2 (62 reviews) | Not enough data | ### Remote Monitoring & Management (RMM) | Product | Score | Reviews | |---|---|---| | **Ruddr Professional Services Automation** | N/A | N/A | | **Syncro** | 7.4/10 | 306 | #### Inventory Management - Remote Monitoring & Management (RMM) | Feature | Ruddr Professional Services Automation | Syncro | |---|---|---| | **Device Management** | Not enough data | 8.9 (290 reviews) | | **Asset Management** | Not enough data | 8.7 (49 reviews) | | **ITIL Policy Compliance** | Not enough data | 8.0 (33 reviews) | #### Monitoring and Management | Feature | Ruddr Professional Services Automation | Syncro | |---|---|---| | **Remote Monitoring** | Not enough data | 8.9 (284 reviews) | | **Asset Tracking** | Not enough data | 8.5 (279 reviews) | | **Application Deployment** | Not enough data | 8.3 (274 reviews) | | **Patch Management** | Not enough data | 8.2 (282 reviews) | | **Asset Tracking** | Not enough data | 8.9 (41 reviews) | #### IT Operations & Workflow - Remote Monitoring & Management (RMM) | Feature | Ruddr Professional Services Automation | Syncro | |---|---|---| | **Workflow Management** | Not enough data | 8.8 (45 reviews) | #### Service Management | Feature | Ruddr Professional Services Automation | Syncro | |---|---|---| | **Remote Access** | Not enough data | 8.7 (279 reviews) | | **Service Management (Issue Prioritization)** | Not enough data | 8.1 (34 reviews) | | **Ticketing** | Not enough data | 8.8 (56 reviews) | #### Agentic AI - Remote Monitoring & Management (RMM) | Feature | Ruddr Professional Services Automation | Syncro | |---|---|---| | **Autonomous Task Execution** | Not enough data | 5.6 (27 reviews) | | **Multi-step Planning** | Not enough data | 5.3 (26 reviews) | | **Cross-system Integration** | Not enough data | 5.9 (28 reviews) | | **Adaptive Learning** | Not enough data | 5.4 (27 reviews) | | **Natural Language Interaction** | Not enough data | 5.1 (26 reviews) | | **Proactive Assistance** | Not enough data | 5.0 (26 reviews) | | **Decision Making** | Not enough data | 5.1 (26 reviews) | ### Resource Management | Product | Score | Reviews | |---|---|---| | **Ruddr Professional Services Automation** | 9.2/10 | 107 | | **Syncro** | N/A | N/A | #### Planning | Feature | Ruddr Professional Services Automation | Syncro | |---|---|---| | **Resource Definiton** | 9.3 (82 reviews) | Not enough data | | **Capacity** | 9.2 (81 reviews) | Not enough data | | **Scheduling** | 9.1 (78 reviews) | Not enough data | #### Optimization | Feature | Ruddr Professional Services Automation | Syncro | |---|---|---| | **Performance** | 9.3 (81 reviews) | Not enough data | | **Forecasting** | 9.1 (73 reviews) | Not enough data | | **Corrections** | Feature Not Available | Not enough data | ### Professional Services Automation | Product | Score | Reviews | |---|---|---| | **Ruddr Professional Services Automation** | 8.7/10 | 80 | | **Syncro** | 6.5/10 | 175 | #### Customer Management | Feature | Ruddr Professional Services Automation | Syncro | |---|---|---| | **Customer Profiles** | 8.8 (52 reviews) | 8.4 (157 reviews) | | **Sales** | 7.7 (29 reviews) | 7.0 (147 reviews) | | **Marketing** | Feature Not Available | 6.2 (145 reviews) | | **Client Portal** | Feature Not Available | 7.4 (154 reviews) | #### Project Management | Feature | Ruddr Professional Services Automation | Syncro | |---|---|---| | **Project Planning** | 9.0 (59 reviews) | 6.1 (148 reviews) | | **Project Tracking** | 9.2 (64 reviews) | 6.2 (149 reviews) | | **Resource Definition** | 9.1 (47 reviews) | 6.5 (145 reviews) | | **Resource Management** | 9.1 (52 reviews) | 6.6 (144 reviews) | #### Accounting | Feature | Ruddr Professional Services Automation | Syncro | |---|---|---| | **Revenue Recognition** | 9.1 (51 reviews) | 6.9 (145 reviews) | | **Invoice Management** | 8.9 (52 reviews) | 7.7 (155 reviews) | | **Payments** | 8.7 (40 reviews) | 7.2 (153 reviews) | | **Project Accounting** | 9.3 (55 reviews) | 6.3 (139 reviews) | | **Budget Tracking** | 9.3 (58 reviews) | 6.1 (137 reviews) | #### Portfolio Management | Feature | Ruddr Professional Services Automation | Syncro | |---|---|---| | **Portfolio Definition** | 9.0 (31 reviews) | 6.3 (137 reviews) | | **Portfolio Performance** | 8.9 (30 reviews) | 6.2 (136 reviews) | | **Risk** | 8.0 (29 reviews) | 6.3 (138 reviews) | | **Portfolio Mix** | 8.4 (30 reviews) | 6.1 (134 reviews) | #### Analytics | Feature | Ruddr Professional Services Automation | Syncro | |---|---|---| | **Forecasting** | 8.8 (46 reviews) | 6.2 (133 reviews) | | **Reporting** | 8.6 (57 reviews) | 7.3 (149 reviews) | | **KPIs** | 8.6 (45 reviews) | 6.6 (134 reviews) | #### Administration | Feature | Ruddr Professional Services Automation | Syncro | |---|---|---| | **Standard Integrations** | 8.8 (45 reviews) | 7.5 (152 reviews) | | **Workflow** | 8.9 (36 reviews) | 7.3 (147 reviews) | | **Access Management** | 9.2 (46 reviews) | 8.0 (147 reviews) | #### Platform | Feature | Ruddr Professional Services Automation | Syncro | |---|---|---| | **APIs** | 8.9 (31 reviews) | 7.7 (143 reviews) | | **Internationalization** | 8.9 (29 reviews) | 7.0 (132 reviews) | | **Performance and Reliability** | 9.5 (61 reviews) | 8.9 (149 reviews) | | **Mobile** | 8.0 (24 reviews) | 6.8 (143 reviews) | | **Offline Access** | Feature Not Available | 5.0 (134 reviews) | #### Generative AI | Feature | Ruddr Professional Services Automation | Syncro | |---|---|---| | **AI Text Generation** | Feature Not Available | 5.2 (52 reviews) | | **AI Text Summarization** | Feature Not Available | 5.1 (50 reviews) | #### Artificial Intelligence - Professional Services Automation | Feature | Ruddr Professional Services Automation | Syncro | |---|---|---| | **Predictive Forecasting** | 8.7 (5 reviews) | 4.9 (13 reviews) | | **Smart task suggestions** | 7.8 (6 reviews) | 4.8 (14 reviews) | | **Automated workflows** | 9.2 (6 reviews) | 5.8 (16 reviews) | #### Agentic AI - Professional Services Automation | Feature | Ruddr Professional Services Automation | Syncro | |---|---|---| | **Adaptive Learning** | 7.3 (5 reviews) | 5.2 (14 reviews) | | **Proactive Assistance** | 8.3 (5 reviews) | 5.1 (13 reviews) | ### Remote Support | Product | Score | Reviews | |---|---|---| | **Ruddr Professional Services Automation** | N/A | N/A | | **Syncro** | 7.6/10 | 221 | #### Administration | Feature | Ruddr Professional Services Automation | Syncro | |---|---|---| | **Screen Sharing** | Not enough data | 8.4 (203 reviews) | | **File Sharing** | Not enough data | 8.4 (199 reviews) | | **Session Recording** | Not enough data | 7.2 (181 reviews) | | **Unattended Remote Access** | Not enough data | 9.0 (207 reviews) | | **Multi - Session Handling** | Not enough data | 8.2 (196 reviews) | | **Multi-Monitor Support** | Not enough data | 8.1 (200 reviews) | #### Maintenance | Feature | Ruddr Professional Services Automation | Syncro | |---|---|---| | **Remote Reboot** | Not enough data | 8.9 (213 reviews) | | **Remote Printing** | Not enough data | 7.6 (174 reviews) | #### Communication | Feature | Ruddr Professional Services Automation | Syncro | |---|---|---| | **Text Chat** | Not enough data | 8.0 (191 reviews) | | **VoIP** | Not enough data | 5.1 (162 reviews) | | **Video Conference Call** | Not enough data | 5.0 (163 reviews) | | **Screen Annotations** | Not enough data | 6.2 (169 reviews) | #### Security | Feature | Ruddr Professional Services Automation | Syncro | |---|---|---| | **Data Encryption** | Not enough data | 7.9 (175 reviews) | | **Compliance** | Not enough data | 8.0 (179 reviews) | #### Device Support | Feature | Ruddr Professional Services Automation | Syncro | |---|---|---| | **Mobile Device Access** | Not enough data | 6.6 (179 reviews) | | **Multi-Platform Support** | Not enough data | 7.8 (186 reviews) | | **Cross-Platform** | Not enough data | 7.7 (190 reviews) | #### Performance | Feature | Ruddr Professional Services Automation | Syncro | |---|---|---| | **Reporting** | Not enough data | 7.9 (201 reviews) | ### Endpoint Management | Product | Score | Reviews | |---|---|---| | **Ruddr Professional Services Automation** | N/A | N/A | | **Syncro** | 5.6/10 | 85 | #### Generative AI | Feature | Ruddr Professional Services Automation | Syncro | |---|---|---| | **AI Text Summarization** | Not enough data | 5.6 (85 reviews) | ### Endpoint Protection | Product | Score | Reviews | |---|---|---| | **Ruddr Professional Services Automation** | N/A | N/A | | **Syncro** | N/A | N/A | #### System Control | Feature | Ruddr Professional Services Automation | Syncro | |---|---|---| | **Device Control** | Not enough data | Not enough data | | **Web Control** | Not enough data | Not enough data | | **Application Control** | Not enough data | Not enough data | | **Asset Management** | Not enough data | Not enough data | | **System Isolation** | Not enough data | Not enough data | #### Vulnerability Prevention | Feature | Ruddr Professional Services Automation | Syncro | |---|---|---| | **Endpoint Intelligence** | Not enough data | Not enough data | | **Firewall** | Not enough data | Not enough data | | **Malware Detection** | Not enough data | Not enough data | #### Security Management | Feature | Ruddr Professional Services Automation | Syncro | |---|---|---| | **Incident Reports** | Not enough data | Not enough data | | **Security Validation** | Not enough data | Not enough data | | **Compliance ** | Not enough data | Not enough data | ### Time Tracking | Product | Score | Reviews | |---|---|---| | **Ruddr Professional Services Automation** | 9.0/10 | 205 | | **Syncro** | N/A | N/A | #### Time Tracking | Feature | Ruddr Professional Services Automation | Syncro | |---|---|---| | **Ease of Completing Timesheets** | 9.4 (194 reviews) | Not enough data | | **Tracking Time to Project/Task** | 9.4 (194 reviews) | Not enough data | | **Billable Time Rate Management** | 9.1 (167 reviews) | Not enough data | #### Client Invoicing | Feature | Ruddr Professional Services Automation | Syncro | |---|---|---| | **Invoice Creation and Delivery** | 9.0 (109 reviews) | Not enough data | | **Electronic Payments** | 8.5 (92 reviews) | Not enough data | | **Project Accounting / Revenue Recognition** | 9.0 (112 reviews) | Not enough data | #### Mobile Time Tracking | Feature | Ruddr Professional Services Automation | Syncro | |---|---|---| | **Time Tracking** | 8.9 (146 reviews) | Not enough data | #### Administration | Feature | Ruddr Professional Services Automation | Syncro | |---|---|---| | **Business Tool Integration** | 8.8 (101 reviews) | Not enough data | | **Workflow** | 9.0 (122 reviews) | Not enough data | | **Automated Reminders** | 8.9 (118 reviews) | Not enough data | | **Policy Compliance Management** | Feature Not Available | Not enough data | | **User, Role, and Access Management** | 9.3 (135 reviews) | Not enough data | #### Platform | Feature | Ruddr Professional Services Automation | Syncro | |---|---|---| | **Reporting** | 8.8 (147 reviews) | Not enough data | | **APIs / Integration** | 8.5 (57 reviews) | Not enough data | | **Internationalization** | 8.9 (53 reviews) | Not enough data | | **Performance and Reliability** | 9.5 (153 reviews) | Not enough data | | **Mobile User Support** | 8.2 (92 reviews) | Not enough data | | **Offline** | Feature Not Available | Not enough data | ### Remote Desktop | Product | Score | Reviews | |---|---|---| | **Ruddr Professional Services Automation** | N/A | N/A | | **Syncro** | 8.2/10 | 210 | #### Administration | Feature | Ruddr Professional Services Automation | Syncro | |---|---|---| | **Usage Information** | Not enough data | 8.4 (189 reviews) | | **Integrations** | Not enough data | 8.6 (197 reviews) | | **Diagnostics** | Not enough data | 8.5 (198 reviews) | | **Session Recording** | Not enough data | 7.0 (172 reviews) | | **Session Transfer** | Not enough data | 7.3 (163 reviews) | | **Unattended Access** | Not enough data | 9.2 (196 reviews) | | **File Sharing** | Not enough data | 8.5 (189 reviews) | #### Platform | Feature | Ruddr Professional Services Automation | Syncro | |---|---|---| | **Cross-Platform Access** | Not enough data | 8.0 (188 reviews) | | **Mobile Device Access** | Not enough data | Feature Not Available | | **Applications Management** | Not enough data | 8.0 (188 reviews) | | **Remote Device Control** | Not enough data | Feature Not Available | #### Security | Feature | Ruddr Professional Services Automation | Syncro | |---|---|---| | **Remote Wipe** | Not enough data | Feature Not Available | | **Device Management** | Not enough data | Feature Not Available | | **Device Enrollment** | Not enough data | Feature Not Available | --- ## Categories **Shared Categories (1):** [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation) **Unique to Ruddr Professional Services Automation (3):** [Resource Management Software](https://www.g2.com/categories/resource-management), [Project Cost Management Software](https://www.g2.com/categories/project-cost-management), [Time Tracking Software](https://www.g2.com/categories/time-tracking-software) **Unique to Syncro (4):** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [Remote Support Software](https://www.g2.com/categories/remote-support), [Remote Desktop Software](https://www.g2.com/categories/remote-desktop), [Endpoint Management Software](https://www.g2.com/categories/endpoint-management) --- ## Reviewer Demographics ### By Company Size | Segment | Ruddr Professional Services Automation | Syncro | |---|---|---| | **Small-Business** | 53.8% | 89.8% | | **Mid-Market** | 43.1% | 9.1% | | **Enterprise** | 3.1% | 1.1% | ### By Industry #### Ruddr Professional Services Automation - **Information Technology and Services:** 21.3% - **Marketing and Advertising:** 16.7% - **Computer Software:** 14.5% - **Management Consulting:** 10.5% - **Consulting:** 9.3% - **Human Resources:** 3.4% - **Accounting:** 2.8% - **Mechanical or Industrial Engineering:** 2.8% - **Design:** 2.2% - **Computer & Network Security:** 1.9% - **Other:** 14.8% #### Syncro - **Information Technology and Services:** 53.6% - **Computer & Network Security:** 25.3% - **Computer Networking:** 3.4% - **Consulting:** 1.6% - **Computer Hardware:** 1.6% - **Accounting:** 1.0% - **Computer Software:** 1.0% - **Telecommunications:** 0.8% - **Primary/Secondary Education:** 0.8% - **Construction:** 0.8% - **Other:** 10.2% --- ## Alternatives ### Alternatives to Ruddr Professional Services Automation - [BigTime](https://www.g2.com/products/bigtime/reviews) — 4.5/5 stars (1687 reviews) - [Kantata Professional Services Automation (formerly Mavenlink+ Kimble)](https://www.g2.com/products/kantata-professional-services-automation-formerly-mavenlink-kimble/reviews) — 4.2/5 stars (1512 reviews) - [Certinia PS Cloud](https://www.g2.com/products/certinia-ps-cloud/reviews) — 4.3/5 stars (711 reviews) - [Accelo](https://www.g2.com/products/accelo/reviews) — 4.4/5 stars (554 reviews) - [Scoro](https://www.g2.com/products/scoro/reviews) — 4.5/5 stars (495 reviews) - [Avaza](https://www.g2.com/products/avaza/reviews) — 4.5/5 stars (384 reviews) - [Rocketlane](https://www.g2.com/products/rocketlane-corp/reviews) — 4.7/5 stars (852 reviews) - [Harvest](https://www.g2.com/products/harvest/reviews) — 4.3/5 stars (836 reviews) - [Teamwork.com](https://www.g2.com/products/teamwork-com/reviews) — 4.4/5 stars (1214 reviews) - [Deltek Replicon Time](https://www.g2.com/products/deltek-replicon-time/reviews) — 4.3/5 stars (789 reviews) ### Alternatives to Syncro - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4303 reviews) - [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1138 reviews) - [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) — 4.5/5 stars (757 reviews) - [SuperOps](https://www.g2.com/products/superops/reviews) — 4.5/5 stars (133 reviews) - [Pulseway](https://www.g2.com/products/pulseway/reviews) — 4.6/5 stars (123 reviews) - [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (554 reviews) - [Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) — 4.0/5 stars (323 reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3952 reviews) - [N-able N-Sight RMM](https://www.g2.com/products/n-able-n-sight-rmm/reviews) — 4.3/5 stars (348 reviews) - [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1034 reviews) --- ## Top Discussions ### Ruddr Professional Services Automation - Title: [What is Ruddr used for?](https://www.g2.com/discussions/what-is-ruddr-used-for) — 1 comment > **Top comment:** "Ruddr is a professional services automation (PSA) platform. Ruddr helps professional services companies deliver predictably strong performance. Ruddr..." ### Syncro - Title: [What is Synchro software used for?](https://www.g2.com/discussions/what-is-synchro-software-used-for) — 3 comments > **Top comment:** "It helps me manage my customers computer assets, track support tickets and send invoices to the customers that I provide IT support to. " - Title: [What is atera RMM?](https://www.g2.com/discussions/syncro-what-is-atera-rmm) — 1 comment > **Top comment:** "Well, Atera RMM is a competing MSP. But, coming from a previous user, they are NOWHERE in the race! Syncro has got them beat in all categories. (Except the..." - Title: [What is Synchro Pro?](https://www.g2.com/discussions/what-is-synchro-pro) — 1 comment > **Top comment:** "The company is SyncroMSP.com and the product is Syncro. This product is a client management tool built to facilitate management of multiple devices like..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/ruddr-professional-services-automation-vs-syncro)