G2 reviewers report that Rossum excels in user experience, with its intuitive interface making it easy for teams to navigate and adopt. Users appreciate the straightforward onboarding process, which contrasts with Tungsten Capture, where some users have noted challenges in configuration.
According to verified reviews, Rossum's customer support is highly rated, with users highlighting the excellent assistance provided by the support team. In comparison, while Tungsten Capture has received decent feedback, its support quality does not match the high standards set by Rossum.
Reviewers mention that Rossum's AI-powered data extraction is both impressive and accurate, making it a strong choice for intelligent document processing. Tungsten Capture also boasts strong OCR capabilities, with users noting its accuracy in data capture, but it lacks the advanced features that Rossum offers.
Users say that Rossum's free trial option allows potential customers to test the software before committing, which is a significant advantage. Tungsten Capture, on the other hand, does not provide a similar opportunity, potentially limiting user confidence in their purchase decision.
Reviewers highlight that Tungsten Capture has a strong performance in data accuracy and integration, particularly with systems like BLACKLINE. However, Rossum's overall user satisfaction and ease of use ratings suggest that it may provide a more seamless experience for everyday tasks.
According to recent feedback, both products are well-suited for mid-market users, but Rossum's higher G2 Score and greater number of reviews indicate a more robust and reliable solution for businesses looking for document processing software.
Pricing
Entry-Level Pricing
Rossum
No pricing available
Tungsten Capture
No pricing available
Free Trial
Rossum
Free Trial is available
Tungsten Capture
No trial information available
Ratings
Meets Requirements
8.7
98
8.9
19
Ease of Use
8.9
101
9.0
19
Ease of Setup
8.5
82
8.3
7
Ease of Admin
9.0
63
8.1
7
Quality of Support
9.3
100
7.7
18
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