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At a Glance
Market Segments
Mid-Market (63.8% of reviews)
Enterprise (64.5% of reviews)
Entry-Level Pricing
$20.00 1 user/mo
Free 10 Users Per Month
Rootly
Star Rating
(58)4.8 out of 5
Market Segments
Mid-Market (63.8% of reviews)
Pros & Cons
Entry-Level Pricing
$20.00 1 user/mo
Free Trial is available
Browse all 3 pricing plansxMatters
Star Rating
(701)4.5 out of 5
Market Segments
Enterprise (64.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users Per Month
Free Trial is available
Learn more about xMattersSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that xMatters excels in its "Quality of Support," with a score of 9.1, while Rootly shines even brighter with a score of 9.9, indicating that Rootly provides exceptional customer service and responsiveness.
- Reviewers mention that Rootly's "Ease of Use" is particularly noteworthy, scoring 9.3 compared to xMatters' 8.7, suggesting that Rootly offers a more intuitive interface that simplifies user experience.
- G2 users highlight that xMatters has strong "Constant Monitoring" capabilities with a score of 9.2, but Rootly edges ahead with a score of 9.4, indicating a slight advantage in real-time monitoring features.
- Users on G2 report that Rootly's "Standardization" feature is highly rated at 9.7, which helps teams maintain consistency in their processes, while xMatters scores 9.0, showing it may lack some of the advanced standardization tools that Rootly offers.
- Reviewers say that both products perform well in "Timely Alerts," but Rootly's score of 9.8 suggests it provides faster and more reliable notifications compared to xMatters' 9.4, which could be crucial for incident management.
- Users report that while both products have solid "Ticket Assignment" features, Rootly's score of 9.3 indicates a more efficient system for managing and assigning tickets compared to xMatters' score of 9.1, which may lead to better workflow management.
Pricing
Entry-Level Pricing
Rootly
Essentials
$20.00
1 user/mo
For fast-growing companies that need a simple, purpose-built, opinionated incident response process.
- Slack-native incident response
- Smart defaults - industry best practices
- <5 minute onboarding and in-app tutorials
xMatters
Free
Free
10 Users Per Month
Helps small teams automate away issues - for free
- Global on-call scheduling
- Manage shifts
- On-Call Reminders
Free Trial
Rootly
Free Trial is available
xMatters
Free Trial is available
Ratings
Meets Requirements
9.1
49
9.1
497
Ease of Use
9.3
49
8.8
513
Ease of Setup
8.8
44
8.8
291
Ease of Admin
9.0
43
8.8
181
Quality of Support
9.8
50
9.1
422
Has the product been a good partner in doing business?
9.7
43
9.3
173
Product Direction (% positive)
9.7
42
9.2
482
Features by Category
Monitoring
9.4
21
9.3
294
9.7
24
9.5
319
|
Verified
9.3
22
9.1
297
|
Verified
Not enough data
7.9
21
Management Tools
9.3
23
9.1
289
9.7
23
9.1
290
|
Verified
9.5
22
9.0
274
|
Verified
Generative AI
8.0
10
8.5
71
8.5
10
8.6
73
Agentic AI - Incident Management
Not enough data
7.0
16
Not enough data
7.1
12
Not enough data
8.5
20
Not enough data
8.1
15
Not enough data
6.9
12
9.7
5
7.3
13
9.3
5
7.1
14
ServiceNow Apps
Not enough data
9.3
73
Not enough data
9.4
73
Agentic AI - ServiceNow Store Apps
Not enough data
8.8
7
Not enough data
7.9
7
Not enough data
8.8
7
Not enough data
8.6
6
Generative AI
Not enough data
Feature Not Available
Agentic AI - IT Alerting
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.5
10
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
Rootly and xMatters are categorized as Incident Management
Unique Categories
Rootly has no unique categories
xMatters is categorized as ServiceNow Store Apps and IT Alerting
Reviews
Reviewers' Company Size
Rootly
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
xMatters
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
34.5%
Information Technology and Services
15.5%
Financial Services
15.5%
Gambling & Casinos
5.2%
Wholesale
3.4%
Other
25.9%
Information Technology and Services
20.4%
Financial Services
9.1%
Computer Software
7.5%
Hospital & Health Care
6.6%
Banking
5.1%
Other
51.4%
Alternatives
Discussions
Rootly has no discussions with answers
What is xMatters Flow Designer?
1 Comment
Official Response from xMatters
Flow Designer is a visual workflow builder for incident management. With it, our customers can easily orchestrate communication across their enterprise...Read more
Is Flow Designer available for all customer subscription levels, including Free?
1 Comment
Official Response from xMatters
Yes, Flow Designer is available for all product tiers at no additional charge: Free, Starter, Base,& Advanced.We want every customer to get the most value...Read more
Who is xMatters?
1 Comment
Official Response from xMatters
xMatters is a digital service availability platform that helps enterprises prevent, manage, and resolve IT incidents. Organizations rely on xMatters to...Read more
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