2026 Best Software Awards are here!See the list
Compare Rootly and xMatters 
Featured Products
At a Glance
Market Segments
Mid-Market (60.9% of reviews)
Enterprise (63.0% of reviews)
Entry-Level Pricing
$20.00 1 user/mo
Free 10 Users Per Month
Rootly
Star Rating
(65)4.8 out of 5
Market Segments
Mid-Market (60.9% of reviews)
Pros & Cons
Entry-Level Pricing
$20.00 1 user/mo
Free Trial is available
Browse all 3 pricing plansxMatters
Star Rating
(721)4.5 out of 5
Market Segments
Enterprise (63.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users Per Month
Free Trial is available
Learn more about xMattersSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that xMatters excels in overall user satisfaction, reflected in its higher G2 Score compared to Rootly. Users appreciate the platform's ability to automate workflows and its extensive integration options, making it a robust choice for incident management.
- Users say that Rootly stands out for its intuitive design and ease of use, with many finding it simple to get started right out of the box. Reviewers highlight its seamless integration with tools like Slack and Jira, which enhances the incident response process.
- According to verified reviews, xMatters has a significant advantage in the number of reviews, indicating a broader user base and more reliable feedback. This larger pool of experiences helps potential buyers gauge the product's effectiveness in real-world scenarios.
- Reviewers mention that while both platforms offer solid support, Rootly receives higher marks for quality of support. Users have noted Rootly's responsive customer service, which contributes to a smoother incident management experience.
- G2 reviewers highlight that xMatters provides a comprehensive history tracking feature, allowing teams to avoid repeating past mistakes. This capability is particularly valued by users who need to manage complex technical issues efficiently.
- Users report that Rootly's automated workflows significantly reduce manual overhead, ensuring that teams follow consistent procedures during incident management. This feature is praised for making the process feel organized and effortless, which is crucial for fast-paced environments.
Pricing
Entry-Level Pricing
Rootly
Essentials
$20.00
1 user/mo
For fast-growing companies that need a simple, purpose-built, opinionated incident response process.
- Slack-native incident response
- Smart defaults - industry best practices
- <5 minute onboarding and in-app tutorials
xMatters
Free
Free
10 Users Per Month
Helps small teams automate away issues - for free
- Global on-call scheduling
- Manage shifts
- On-Call Reminders
Free Trial
Rootly
Free Trial is available
xMatters
Free Trial is available
Ratings
Meets Requirements
9.2
55
9.1
515
Ease of Use
9.3
55
8.9
531
Ease of Setup
9.0
50
8.9
310
Ease of Admin
9.0
45
8.9
185
Quality of Support
9.8
56
9.1
440
Has the product been a good partner in doing business?
9.7
45
9.3
177
Product Direction (% positive)
9.8
48
9.2
500
Features by Category
Monitoring
9.4
21
9.3
308
9.7
24
9.5
338
|
Verified
9.3
22
9.1
312
|
Verified
Not enough data
7.6
31
Management Tools
9.4
24
9.1
305
9.6
29
9.2
306
|
Verified
9.5
23
9.0
286
|
Verified
Generative AI
8.0
10
8.3
80
8.5
10
8.5
82
Agentic AI - Incident Management
Not enough data
7.3
26
Not enough data
7.6
20
9.4
6
8.4
33
Not enough data
8.3
22
Not enough data
7.9
19
9.7
5
7.9
21
9.3
5
8.0
26
ServiceNow Apps
Not enough data
9.3
74
Not enough data
9.3
74
Agentic AI - ServiceNow Store Apps
Not enough data
9.0
8
Not enough data
7.7
8
Not enough data
9.0
8
Not enough data
8.6
6
Generative AI
Not enough data
Feature Not Available
Agentic AI - IT Alerting
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.9
14
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
Rootly and xMatters are categorized as Incident Management
Unique Categories
Rootly has no unique categories
xMatters is categorized as ServiceNow Store Apps and IT Alerting
Reviews
Reviewers' Company Size
Rootly
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
xMatters
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
35.9%
Information Technology and Services
17.2%
Financial Services
14.1%
Gambling & Casinos
4.7%
Wholesale
3.1%
Other
25.0%
Information Technology and Services
20.4%
Financial Services
8.8%
Computer Software
7.4%
Hospital & Health Care
6.5%
Banking
4.9%
Other
51.9%
Alternatives
Discussions
Rootly has no discussions with answers
What is xMatters Flow Designer?
1 Comment
Official Response from xMatters
Flow Designer is a visual workflow builder for incident management. With it, our customers can easily orchestrate communication across their enterprise...Read more
Is Flow Designer available for all customer subscription levels, including Free?
1 Comment
Official Response from xMatters
Yes, Flow Designer is available for all product tiers at no additional charge: Free, Starter, Base,& Advanced.We want every customer to get the most value...Read more
Who is xMatters?
1 Comment
Official Response from xMatters
xMatters is a digital service availability platform that helps enterprises prevent, manage, and resolve IT incidents. Organizations rely on xMatters to...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
