# Rootly, SolarWinds Service Desk vs Spiceworks Cloud Help Desk Comparison | | Rootly | SolarWinds Service Desk | Spiceworks Cloud Help Desk | |---|---|---|---| | **Star Rating** | 4.8 out of 5 | 4.3 out of 5 | 4.3 out of 5 | | **Total Reviews** | 68 | 778 | 311 | | **Largest Market Segment** | Mid-Market (59.7% of reviews) | Mid-Market (68.3% of reviews) | Mid-Market (65.8% of reviews) | | **Entry Level Price** | $20.00 1 user/mo | $39.00 Per Month | Free | --- ## Top Pros & Cons ### Rootly Pros: - Ease of Use (10 reviews) - Automation (7 reviews) Cons: - Integration Issues (3 reviews) - Missing Features (3 reviews) ### SolarWinds Service Desk Pros: - Ticketing System (8 reviews) - Asset Management (7 reviews) Cons: - Missing Features (5 reviews) - Asset Management (4 reviews) ### Spiceworks Cloud Help Desk Pros: - Collaboration (1 reviews) - Communication Efficiency (1 reviews) Cons: - Connectivity Issues (1 reviews) - Integration Issues (1 reviews) --- ## Ratings Comparison | Rating | Rootly | SolarWinds Service Desk | Spiceworks Cloud Help Desk | |---|---|---|---| | **Meets Requirements** | 9.2 (57 reviews) | 8.6 (693 reviews) | 8.6 (286 reviews) | | **Ease of Use** | 9.3 (57 reviews) | 9.0 (706 reviews) | 8.7 (287 reviews) | | **Ease of Setup** | 8.9 (52 reviews) | 8.6 (571 reviews) | 8.7 (215 reviews) | | **Ease of Admin** | 9.0 (45 reviews) | 8.9 (580 reviews) | 8.8 (217 reviews) | | **Quality of Support** | 9.7 (58 reviews) | 8.9 (676 reviews) | 8.4 (235 reviews) | | **Has the product been a good partner in doing business?** | 9.7 (45 reviews) | 9.0 (560 reviews) | 8.9 (176 reviews) | | **Product Direction (% positive)** | 9.8 (50 reviews) | 9.0 (677 reviews) | 8.1 (286 reviews) | --- ## Pricing ### Rootly #### Entry-Level Pricing Plan: Essentials Price: $20.00 1 user/mo Description: For fast-growing companies that need a simple, purpose-built, opinionated incident response process. Key Features: - Slack-native incident response - Smart defaults - industry best practices - <5 minute onboarding and in-app tutorials [Browse all 3 editions](https://www.g2.com/products/rootly/pricing) #### Free Trial Yes ### SolarWinds Service Desk #### Entry-Level Pricing Plan: ESSENTIALS Price: $39.00 Per Month Description: Includes: Key Features: - Incident Management - Knowledge Base - Service Portal [Browse all 3 editions](https://www.g2.com/products/solarwinds-service-desk/pricing) #### Free Trial Yes ### Spiceworks Cloud Help Desk #### Entry-Level Pricing Plan: Spiceworks Hosts It Price: Free Description: Hosted hassle-free in the cloud. No installation and no hardware. [Browse all 2 editions](https://www.g2.com/products/spiceworks-cloud-help-desk/pricing) #### Free Trial No --- ## Features Comparison By Category ### Help Desk | Product | Score | Reviews | |---|---|---| | **Rootly** | N/A | N/A | | **SolarWinds Service Desk** | N/A | N/A | | **Spiceworks Cloud Help Desk** | 8.1/10 | 13 | #### Ticket and Case Management | Feature | Rootly | SolarWinds Service Desk | Spiceworks Cloud Help Desk | |---|---|---|---| | **Ticket creation user experience** | Not enough data | Not enough data | 8.2 (13 reviews) ✓ Verified | | **Ticket response user experience** | Not enough data | Not enough data | 8.3 (13 reviews) ✓ Verified | | **Workflow** | Not enough data | Not enough data | 8.8 (11 reviews) ✓ Verified | | **Response Automation** | Not enough data | Not enough data | 8.3 (10 reviews) | | **SLA Management** | Not enough data | Not enough data | 8.8 (7 reviews) ✓ Verified | | **Attachments/Screencasts** | Not enough data | Not enough data | 8.8 (11 reviews) ✓ Verified | | **Ticket Collaboration** | Not enough data | Not enough data | 8.1 (12 reviews) ✓ Verified | | **Customer and Contacts Database** | Not enough data | Not enough data | 9.0 (8 reviews) ✓ Verified | #### Generative AI | Feature | Rootly | SolarWinds Service Desk | Spiceworks Cloud Help Desk | |---|---|---|---| | **AI Text Generation** | Not enough data | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | Not enough data | #### Agentic AI - Help Desk | Feature | Rootly | SolarWinds Service Desk | Spiceworks Cloud Help Desk | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | #### Communication Channels | Feature | Rootly | SolarWinds Service Desk | Spiceworks Cloud Help Desk | |---|---|---|---| | **Customer Portal** | Not enough data | Not enough data | 8.3 (12 reviews) ✓ Verified | | **Email to Case** | Not enough data | Not enough data | 9.3 (12 reviews) ✓ Verified | | **Chat/Live Support** | Not enough data | Not enough data | 7.5 (6 reviews) ✓ Verified | | **Social Integration** | Not enough data | Not enough data | 6.0 (5 reviews) | | **Voice** | Not enough data | Not enough data | Feature Not Available | #### Platform | Feature | Rootly | SolarWinds Service Desk | Spiceworks Cloud Help Desk | |---|---|---|---| | **Mobile User Support** | Not enough data | Not enough data | 5.8 (8 reviews) ✓ Verified | | **Customization ** | Not enough data | Not enough data | 7.4 (9 reviews) ✓ Verified | | **User, Role, and Access Management** | Not enough data | Not enough data | 9.2 (10 reviews) ✓ Verified | | **Integration** | Not enough data | Not enough data | 7.5 (8 reviews) ✓ Verified | | **Reporting** | Not enough data | Not enough data | 8.3 (9 reviews) ✓ Verified | | **Dashboards** | Not enough data | Not enough data | 8.0 (11 reviews) ✓ Verified | ### IT Service Management (ITSM) Tools | Product | Score | Reviews | |---|---|---| | **Rootly** | N/A | N/A | | **SolarWinds Service Desk** | 8.5/10 | 140 | | **Spiceworks Cloud Help Desk** | N/A | N/A | #### Administration | Feature | Rootly | SolarWinds Service Desk | Spiceworks Cloud Help Desk | |---|---|---|---| | **Change Management** | Not enough data | 8.7 (106 reviews) ✓ Verified | Not enough data | | **Asset Management** | Not enough data | 8.5 (112 reviews) ✓ Verified | Not enough data | | **Reports & Analytics** | Not enough data | 8.4 (120 reviews) ✓ Verified | Not enough data | #### Service Desk | Feature | Rootly | SolarWinds Service Desk | Spiceworks Cloud Help Desk | |---|---|---|---| | **Help Desk** | Not enough data | 9.3 (127 reviews) ✓ Verified | Not enough data | | **Incident Reports** | Not enough data | 9.2 (126 reviews) ✓ Verified | Not enough data | | **Process Workflow** | Not enough data | 8.7 (121 reviews) ✓ Verified | Not enough data | #### Management | Feature | Rootly | SolarWinds Service Desk | Spiceworks Cloud Help Desk | |---|---|---|---| | **Reporting** | Not enough data | 8.2 (67 reviews) ✓ Verified | Not enough data | | **Administration Console** | Not enough data | 8.8 (66 reviews) ✓ Verified | Not enough data | | **Access Management** | Not enough data | 8.5 (65 reviews) ✓ Verified | Not enough data | | **Asset Management** | Not enough data | 8.2 (59 reviews) ✓ Verified | Not enough data | | **Policy Dictation** | Not enough data | 7.5 (48 reviews) ✓ Verified | Not enough data | #### Functionality | Feature | Rootly | SolarWinds Service Desk | Spiceworks Cloud Help Desk | |---|---|---|---| | **Ticketing System** | Not enough data | 9.2 (73 reviews) ✓ Verified | Not enough data | | **Performance Logging** | Not enough data | 8.2 (55 reviews) ✓ Verified | Not enough data | | **Alerting** | Not enough data | 8.7 (62 reviews) ✓ Verified | Not enough data | | **Automation** | Not enough data | 8.1 (67 reviews) ✓ Verified | Not enough data | #### Agentic AI - IT Service Management (ITSM) Tools | Feature | Rootly | SolarWinds Service Desk | Spiceworks Cloud Help Desk | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Feature Not Available | Not enough data | | **Multi-step Planning** | Not enough data | Feature Not Available | Not enough data | | **Cross-system Integration** | Not enough data | Feature Not Available | Not enough data | | **Adaptive Learning** | Not enough data | Feature Not Available | Not enough data | | **Natural Language Interaction** | Not enough data | Feature Not Available | Not enough data | | **Proactive Assistance** | Not enough data | Feature Not Available | Not enough data | | **Decision Making** | Not enough data | Feature Not Available | Not enough data | ### Incident Management | Product | Score | Reviews | |---|---|---| | **Rootly** | 9.3/10 | 38 | | **SolarWinds Service Desk** | 7.6/10 | 108 | | **Spiceworks Cloud Help Desk** | N/A | N/A | #### Monitoring | Feature | Rootly | SolarWinds Service Desk | Spiceworks Cloud Help Desk | |---|---|---|---| | **Constant Monitoring** | 9.4 (21 reviews) | 8.4 (76 reviews) ✓ Verified | Not enough data | | **Timely Alerts** | 9.7 (25 reviews) | 8.5 (85 reviews) ✓ Verified | Not enough data | | **TIcket Accuracy** | 9.3 (23 reviews) | 8.8 (90 reviews) ✓ Verified | Not enough data | | **AI Monitoring** | Not enough data | 4.3 (9 reviews) | Not enough data | #### Management Tools | Feature | Rootly | SolarWinds Service Desk | Spiceworks Cloud Help Desk | |---|---|---|---| | **Ticket Assignment** | 9.4 (24 reviews) | 9.0 (96 reviews) ✓ Verified | Not enough data | | **Standardization** | 9.6 (30 reviews) | 8.7 (99 reviews) ✓ Verified | Not enough data | | **Lifecycle Visualization** | 9.5 (23 reviews) | 8.4 (85 reviews) ✓ Verified | Not enough data | #### Generative AI | Feature | Rootly | SolarWinds Service Desk | Spiceworks Cloud Help Desk | |---|---|---|---| | **AI Text Generation** | 8.0 (10 reviews) | 5.9 (24 reviews) | Not enough data | | **AI Text Summarization** | 8.5 (10 reviews) | 6.5 (24 reviews) | Not enough data | #### Agentic AI - Incident Management | Feature | Rootly | SolarWinds Service Desk | Spiceworks Cloud Help Desk | |---|---|---|---| | **Autonomous Task Execution** | 9.0 (5 reviews) | Feature Not Available | Not enough data | | **Multi-step Planning** | Not enough data | Feature Not Available | Not enough data | | **Cross-system Integration** | 9.5 (7 reviews) | Feature Not Available | Not enough data | | **Adaptive Learning** | Not enough data | Feature Not Available | Not enough data | | **Natural Language Interaction** | Not enough data | Feature Not Available | Not enough data | | **Proactive Assistance** | 9.7 (5 reviews) | Feature Not Available | Not enough data | | **Decision Making** | 9.4 (6 reviews) | Feature Not Available | Not enough data | ### IT Asset Management | Product | Score | Reviews | |---|---|---| | **Rootly** | N/A | N/A | | **SolarWinds Service Desk** | 8.2/10 | 75 | | **Spiceworks Cloud Help Desk** | N/A | N/A | #### Asset Inventory | Feature | Rootly | SolarWinds Service Desk | Spiceworks Cloud Help Desk | |---|---|---|---| | **Hardware Asset Inventory** | Not enough data | 8.6 (66 reviews) | Not enough data | | **Software Asset Inventory** | Not enough data | 8.4 (63 reviews) | Not enough data | | **Cloud Asset Inventory** | Not enough data | 8.1 (50 reviews) | Not enough data | | **Mobile Asset Inventory** | Not enough data | 8.0 (50 reviews) | Not enough data | | **Asset Discovery** | Not enough data | 8.0 (60 reviews) | Not enough data | #### Generative AI | Feature | Rootly | SolarWinds Service Desk | Spiceworks Cloud Help Desk | |---|---|---|---| | **AI Text Generation** | Not enough data | Feature Not Available | Not enough data | | **AI Text Generation** | Not enough data | Feature Not Available | Not enough data | #### Agentic AI - IT Asset Management | Feature | Rootly | SolarWinds Service Desk | Spiceworks Cloud Help Desk | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Feature Not Available | Not enough data | | **Multi-step Planning** | Not enough data | Feature Not Available | Not enough data | | **Cross-system Integration** | Not enough data | Feature Not Available | Not enough data | | **Adaptive Learning** | Not enough data | Feature Not Available | Not enough data | | **Natural Language Interaction** | Not enough data | Feature Not Available | Not enough data | | **Proactive Assistance** | Not enough data | Feature Not Available | Not enough data | | **Decision Making** | Not enough data | Feature Not Available | Not enough data | #### Management | Feature | Rootly | SolarWinds Service Desk | Spiceworks Cloud Help Desk | |---|---|---|---| | **Central Dashboard** | Not enough data | 8.6 (65 reviews) | Not enough data | | **Asset Policy Management** | Not enough data | 8.0 (9 reviews) | Not enough data | | **Risk Management** | Not enough data | 8.0 (9 reviews) | Not enough data | | **Integrations** | Not enough data | 8.2 (56 reviews) | Not enough data | ### DevOps Platforms | Product | Score | Reviews | |---|---|---| | **Rootly** | N/A | N/A | | **SolarWinds Service Desk** | N/A | N/A | | **Spiceworks Cloud Help Desk** | N/A | N/A | #### Management | Feature | Rootly | SolarWinds Service Desk | Spiceworks Cloud Help Desk | |---|---|---|---| | **Configuration Management** | Not enough data | Not enough data | Not enough data | | **Access Control** | Not enough data | Not enough data | Not enough data | | **Orchestration** | Not enough data | Not enough data | Not enough data | #### Functionality | Feature | Rootly | SolarWinds Service Desk | Spiceworks Cloud Help Desk | |---|---|---|---| | **Automation** | Not enough data | Not enough data | Not enough data | | **Integrations** | Not enough data | Not enough data | Not enough data | | **Extensibility** | Not enough data | Not enough data | Not enough data | #### Processes | Feature | Rootly | SolarWinds Service Desk | Spiceworks Cloud Help Desk | |---|---|---|---| | **Pipeline Control** | Not enough data | Not enough data | Not enough data | | **Workflow Visualization** | Not enough data | Not enough data | Not enough data | | **Continuous Deployment** | Not enough data | Not enough data | Not enough data | ### Software Asset Management Tools | Product | Score | Reviews | |---|---|---| | **Rootly** | N/A | N/A | | **SolarWinds Service Desk** | N/A | N/A | | **Spiceworks Cloud Help Desk** | N/A | N/A | #### Functionality | Feature | Rootly | SolarWinds Service Desk | Spiceworks Cloud Help Desk | |---|---|---|---| | **Software inventory and lifecycle management** | Not enough data | Not enough data | Not enough data | | **License entitlement and usage management** | Not enough data | Not enough data | Not enough data | | **Vendor management and compliance** | Not enough data | Not enough data | Not enough data | | **Automated end user license provisioning** | Not enough data | Not enough data | Not enough data | | **Approved app catalogue** | Not enough data | Not enough data | Not enough data | | **Customized alerts** | Not enough data | Not enough data | Not enough data | #### Agentic AI - Software Asset Management Tools | Feature | Rootly | SolarWinds Service Desk | Spiceworks Cloud Help Desk | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Feature Not Available | Not enough data | | **Multi-step Planning** | Not enough data | Feature Not Available | Not enough data | | **Cross-system Integration** | Not enough data | Feature Not Available | Not enough data | | **Adaptive Learning** | Not enough data | Feature Not Available | Not enough data | | **Natural Language Interaction** | Not enough data | Feature Not Available | Not enough data | | **Proactive Assistance** | Not enough data | Feature Not Available | Not enough data | | **Decision Making** | Not enough data | Feature Not Available | Not enough data | #### Risk assessment | Feature | Rootly | SolarWinds Service Desk | Spiceworks Cloud Help Desk | |---|---|---|---| | **Shadow IT detection** | Not enough data | Feature Not Available | Not enough data | | **Software vulnerability assessment** | Not enough data | Feature Not Available | Not enough data | | **Redundant software functionality identification** | Not enough data | Feature Not Available | Not enough data | ### AI SRE Tools | Product | Score | Reviews | |---|---|---| | **Rootly** | N/A | N/A | | **SolarWinds Service Desk** | N/A | N/A | | **Spiceworks Cloud Help Desk** | N/A | N/A | #### Reliability Objectives & Service Operations - AI SRE Tools | Feature | Rootly | SolarWinds Service Desk | Spiceworks Cloud Help Desk | |---|---|---|---| | **Intelligent On-Call Workflows** | Not enough data | Not enough data | Not enough data | | **Error Budget Tracking** | Not enough data | Not enough data | Not enough data | | **SLI & SLO Management** | Not enough data | Not enough data | Not enough data | | **Service Health Modeling & Reporting** | Not enough data | Not enough data | Not enough data | #### AI Detection & Signal Quality - AI SRE Tools | Feature | Rootly | SolarWinds Service Desk | Spiceworks Cloud Help Desk | |---|---|---|---| | **Cross-Telemetry Correlation** | Not enough data | Not enough data | Not enough data | | **Change-Aware Detection** | Not enough data | Not enough data | Not enough data | | **Adaptive Anomaly Detection** | Not enough data | Not enough data | Not enough data | | **Alert Correlation & Noise Reduction** | Not enough data | Not enough data | Not enough data | #### Investigation & Root Cause Analysis - AI SRE Tools | Feature | Rootly | SolarWinds Service Desk | Spiceworks Cloud Help Desk | |---|---|---|---| | **Guided Incident Investigation** | Not enough data | Not enough data | Not enough data | | **Live Debugging in Production** | Not enough data | Not enough data | Not enough data | | **AI Root Cause Analysis** | Not enough data | Not enough data | Not enough data | | **Runtime-Verified Root Cause Analysis** | Not enough data | Not enough data | Not enough data | #### Automation & Platform Controls - AI SRE Tools | Feature | Rootly | SolarWinds Service Desk | Spiceworks Cloud Help Desk | |---|---|---|---| | **Automated Runbook & Workflow Execution** | Not enough data | Not enough data | Not enough data | | **Human-in-the-Loop Remediation** | Not enough data | Not enough data | Not enough data | | **Integration, APIs & Secure Access Controls** | Not enough data | Not enough data | Not enough data | | **AI-Assisted Code Fix Generation** | Not enough data | Not enough data | Not enough data | ### Service Desk | Product | Score | Reviews | |---|---|---| | **Rootly** | N/A | N/A | | **SolarWinds Service Desk** | 8.3/10 | 485 | | **Spiceworks Cloud Help Desk** | 8.6/10 | 140 | #### Incident Management | Feature | Rootly | SolarWinds Service Desk | Spiceworks Cloud Help Desk | |---|---|---|---| | **Automate Ticket Routing** | Not enough data | 8.6 (430 reviews) | Feature Not Available | | **Ticket Prioritization** | Not enough data | 8.6 (423 reviews) | 8.8 (125 reviews) | | **Ticket Notifications** | Not enough data | 8.8 (458 reviews) | 9.3 (131 reviews) | | **Knowledge Base** | Not enough data | 8.3 (412 reviews) | 8.2 (113 reviews) | | **Knowledge Base/Ticket Integration** | Not enough data | 8.5 (396 reviews) | 8.2 (102 reviews) | #### Reporting | Feature | Rootly | SolarWinds Service Desk | Spiceworks Cloud Help Desk | |---|---|---|---| | **Dashboards** | Not enough data | 8.3 (454 reviews) | 8.6 (127 reviews) | | **Time Tracking** | Not enough data | 8.2 (356 reviews) | 8.4 (107 reviews) | | **Surveys** | Not enough data | 8.0 (329 reviews) | Feature Not Available | #### Access & Usability | Feature | Rootly | SolarWinds Service Desk | Spiceworks Cloud Help Desk | |---|---|---|---| | **Mobile** | Not enough data | 7.2 (359 reviews) | 8.1 (98 reviews) | | **Self Service** | Not enough data | 8.5 (400 reviews) | 8.9 (106 reviews) | | **Active Directory** | Not enough data | 8.3 (340 reviews) | 8.9 (89 reviews) | | **Multi-Channel Access** | Not enough data | 8.5 (276 reviews) | Feature Not Available | #### Agentic AI - Service Desk | Feature | Rootly | SolarWinds Service Desk | Spiceworks Cloud Help Desk | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Feature Not Available | Not enough data | | **Multi-step Planning** | Not enough data | Feature Not Available | Not enough data | | **Cross-system Integration** | Not enough data | Feature Not Available | Not enough data | | **Adaptive Learning** | Not enough data | Feature Not Available | Not enough data | | **Natural Language Interaction** | Not enough data | Feature Not Available | Not enough data | | **Proactive Assistance** | Not enough data | Feature Not Available | Not enough data | | **Decision Making** | Not enough data | Feature Not Available | Not enough data | --- ## Categories **Unique to Rootly (2):** [Incident Management Software](https://www.g2.com/categories/incident-management), [ AI SRE Tools Software](https://www.g2.com/categories/ai-sre-tools) **Unique to SolarWinds Service Desk (5):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [Incident Management Software](https://www.g2.com/categories/incident-management), [Service Desk Software](https://www.g2.com/categories/service-desk), [Software Asset Management (SAM) Tools](https://www.g2.com/categories/software-asset-management-tools) **Unique to Spiceworks Cloud Help Desk (2):** [Service Desk Software](https://www.g2.com/categories/service-desk), [Help Desk Software](https://www.g2.com/categories/help-desk) --- ## Reviewer Demographics ### By Company Size | Segment | Rootly | SolarWinds Service Desk | Spiceworks Cloud Help Desk | |---|---|---|---| | **Small-Business** | 13.4% | 7.9% | 22.1% | | **Mid-Market** | 59.7% | 68.3% | 65.8% | | **Enterprise** | 26.9% | 23.8% | 12.1% | ### By Industry #### Rootly - **Computer Software:** 34.8% - **Information Technology and Services:** 18.2% - **Financial Services:** 15.2% - **Gambling & Casinos:** 4.5% - **Wholesale:** 3.0% - **Retail:** 3.0% - **Automotive:** 3.0% - **Computer & Network Security:** 3.0% - **Apparel & Fashion:** 1.5% - **Consumer Services:** 1.5% - **Other:** 12.1% #### SolarWinds Service Desk - **Information Technology and Services:** 12.6% - **Hospital & Health Care:** 7.6% - **Higher Education:** 4.8% - **Education Management:** 4.7% - **Financial Services:** 4.3% - **Computer Software:** 4.0% - **Construction:** 3.3% - **Retail:** 3.1% - **Insurance:** 3.1% - **Non-Profit Organization Management:** 2.7% - **Other:** 49.7% #### Spiceworks Cloud Help Desk - **Information Technology and Services:** 17.9% - **Education Management:** 8.5% - **Higher Education:** 4.9% - **Hospital & Health Care:** 4.6% - **Computer Software:** 2.6% - **Consumer Goods:** 2.3% - **Marketing and Advertising:** 2.3% - **Retail:** 2.3% - **Primary/Secondary Education:** 2.0% - **Non-Profit Organization Management:** 2.0% - **Other:** 50.8% --- ## Alternatives ### Alternatives to Rootly - [incident.io](https://www.g2.com/products/incident-io/reviews) — 4.8/5 stars (180 reviews) - [FireHydrant](https://www.g2.com/products/firehydrant-firehydrant/reviews) — 4.5/5 stars (143 reviews) - [PagerDuty](https://www.g2.com/products/pagerduty/reviews) — 4.5/5 stars (941 reviews) - [xMatters](https://www.g2.com/products/xmatters/reviews) — 4.5/5 stars (755 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (976 reviews) - [Better Stack](https://www.g2.com/products/better-stack/reviews) — 4.8/5 stars (319 reviews) - [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews) — 4.4/5 stars (417 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews) - [Dynatrace](https://www.g2.com/products/dynatrace/reviews) — 4.5/5 stars (1363 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4302 reviews) ### Alternatives to SolarWinds Service Desk - [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1859 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (976 reviews) - [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews) - [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1134 reviews) - [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (747 reviews) - [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (294 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4302 reviews) - [Vivantio](https://www.g2.com/products/vivantio/reviews) — 4.3/5 stars (295 reviews) - [PagerDuty](https://www.g2.com/products/pagerduty/reviews) — 4.5/5 stars (941 reviews) ### Alternatives to Spiceworks Cloud Help Desk - [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (976 reviews) - [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (747 reviews) - [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews) - [Vivantio](https://www.g2.com/products/vivantio/reviews) — 4.3/5 stars (295 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3744 reviews) - [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1134 reviews) - [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (294 reviews) - [GLPI](https://www.g2.com/products/glpi/reviews) — 4.6/5 stars (40 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7588 reviews) --- ## Top Discussions ### Rootly No discussions available for this product. ### SolarWinds Service Desk - Title: [How do I upload a solution article using tablets or phones?](https://www.g2.com/discussions/32754-how-do-i-upload-a-solution-article-using-tablets-or-phones) — 1 comment, 1 upvote > **Top comment:** "Unfortunately, we can’t create Solutions from the mobile app. " - Title: [Windows Installer](https://www.g2.com/discussions/windows-installer-8d44379e-0179-4f26-9745-c6a388d84665) — 1 comment, 1 upvote > **Top comment:** "This one is easy. When Samanage became Solarwinds we quit using the product and went elsewhere. Samanage had an EXE and an ISO. I'm none to interested in..." ### Spiceworks Cloud Help Desk - Title: [I have a computer repair service and I have customers whom live out of town...how could I use spiceworks to administer routine task through a secure connection?](https://www.g2.com/discussions/remote-management) — 4 comments, 1 upvote > **Top comment:** "Looks like a really old question so Spiceworks might not have had this out back then, but the feature is called Remote..." - Title: [What is Spiceworks Cloud Help Desk used for?](https://www.g2.com/discussions/what-is-spiceworks-cloud-help-desk-used-for) — 1 comment > **Top comment:** "It can be used as your IT helpdesk or HR helpdesk even for your employees or maybe a space where you can gather the feedback from employees " --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/rootly-vs-solarwinds-service-desk-vs-spiceworks-cloud-help-desk)