Compare Rootly and SolarWinds Service Desk 
Featured Products
At a Glance
Market Segments
Mid-Market (61.5% of reviews)
Mid-Market (68.3% of reviews)
Entry-Level Pricing
$20.00 1 user/mo
$39.00 Per Month
Rootly
Star Rating
(66)4.8 out of 5
Market Segments
Mid-Market (61.5% of reviews)
Pros & Cons
Entry-Level Pricing
$20.00 1 user/mo
Free Trial is available
Browse all 3 pricing plansSolarWinds Service Desk
Star Rating
(766)4.3 out of 5
Market Segments
Mid-Market (68.3% of reviews)
Pros & Cons
Entry-Level Pricing
$39.00 Per Month
Free Trial is available
Browse all 3 pricing plansRootly vs SolarWinds Service Desk
When assessing the two solutions, reviewers found Rootly easier to use, set up, and administer. Reviewers also preferred doing business with Rootly overall.
- Reviewers felt that Rootly meets the needs of their business better than SolarWinds Service Desk.
- When comparing quality of ongoing product support, reviewers felt that Rootly is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Rootly over SolarWinds Service Desk.
Pricing
Entry-Level Pricing
Rootly
Essentials
$20.00
1 user/mo
For fast-growing companies that need a simple, purpose-built, opinionated incident response process.
- Slack-native incident response
- Smart defaults - industry best practices
- <5 minute onboarding and in-app tutorials
SolarWinds Service Desk
ESSENTIALS
$39.00
Per Month
Includes:
- Incident Management
- Knowledge Base
- Service Portal
Free Trial
Rootly
Free Trial is available
SolarWinds Service Desk
Free Trial is available
Ratings
Meets Requirements
9.2
55
8.6
690
Ease of Use
9.3
55
9.0
693
Ease of Setup
9.0
50
8.6
567
Ease of Admin
9.0
45
8.9
579
Quality of Support
9.8
56
8.9
665
Has the product been a good partner in doing business?
9.7
45
9.0
559
Product Direction (% positive)
9.8
48
9.0
674
Features by Category
Administration
Not enough data
8.7
106
|
Verified
Not enough data
8.5
110
|
Verified
Not enough data
8.4
120
|
Verified
Service Desk
Not enough data
9.3
127
|
Verified
Not enough data
9.2
126
|
Verified
Not enough data
8.7
120
|
Verified
Management
Not enough data
8.2
67
|
Verified
Not enough data
8.8
66
|
Verified
Not enough data
8.5
65
|
Verified
Not enough data
8.1
57
|
Verified
Not enough data
7.5
48
|
Verified
Functionality
Not enough data
9.1
71
|
Verified
Not enough data
8.2
55
|
Verified
Not enough data
8.7
62
|
Verified
Not enough data
8.1
65
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Monitoring
9.4
21
8.4
76
|
Verified
9.7
24
8.5
85
|
Verified
9.3
22
8.8
90
|
Verified
Not enough data
4.3
9
Management Tools
9.4
24
9.0
96
|
Verified
9.6
29
8.7
97
|
Verified
9.5
23
8.4
83
|
Verified
Generative AI
8.0
10
5.9
24
8.5
10
6.5
24
Agentic AI - Incident Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
9.4
6
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
9.7
5
Feature Not Available
9.3
5
Feature Not Available
Asset Inventory
Not enough data
8.5
64
Not enough data
8.3
62
Not enough data
8.1
50
Not enough data
8.0
50
Not enough data
8.0
60
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - IT Asset Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Management
Not enough data
8.6
65
Not enough data
8.0
9
Not enough data
8.0
9
Not enough data
8.2
55
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Software Asset Management Tools
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Risk assessment
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Incident Management
Not enough data
8.6
427
Not enough data
8.6
423
Not enough data
8.8
457
Not enough data
8.3
411
Not enough data
8.5
395
Reporting
Not enough data
8.4
446
Not enough data
8.2
355
Not enough data
8.0
329
Access & Usability
Not enough data
7.2
358
Not enough data
8.5
399
Not enough data
8.3
339
Not enough data
8.5
276
Agentic AI - Service Desk
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
Rootly and SolarWinds Service Desk are categorized as Incident Management
Unique Categories
Rootly has no unique categories
SolarWinds Service Desk is categorized as IT Service Management (ITSM) Tools, IT Asset Management, Service Desk, and Software Asset Management Tools
Reviews
Reviewers' Company Size
Rootly
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SolarWinds Service Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
35.9%
Information Technology and Services
17.2%
Financial Services
14.1%
Gambling & Casinos
4.7%
Wholesale
3.1%
Other
25.0%
Information Technology and Services
12.7%
Hospital & Health Care
7.4%
Higher Education
4.9%
Education Management
4.8%
Financial Services
4.2%
Other
66.0%
Alternatives
Discussions
Rootly has no discussions with answers
Windows Installer
1 Comment
JB
This one is easy. When Samanage became Solarwinds we quit using the product and went elsewhere.
Samanage had an EXE and an ISO. I'm none to interested in...Read more
How do I upload a solution article using tablets or phones?
1 Comment
DL
Unfortunately, we can’t create Solutions from the mobile app.
Read more
SolarWinds Service Desk has no more discussions with answers
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