# Rootly vs SolarWinds Service Desk Comparison
---
## AI Generated Summary
- **G2 reviewers report** that SolarWinds Service Desk excels in providing a user-friendly interface, making it easy for teams to navigate and utilize its features effectively. Users appreciate the intuitive design and the ability to customize workflows with approval steps, enhancing overall productivity.
- **Users say** that Rootly stands out for its seamless integration with Slack, allowing teams to manage incidents directly within their primary communication tool. This feature significantly reduces context switching, enabling operations engineers to focus on resolving issues more efficiently.
- **According to verified reviews** , SolarWinds Service Desk is praised for its robust support system, with many users highlighting the responsive customer service and quick implementation process. This support is crucial for teams looking to get up and running without extensive delays.
- **Reviewers mention** that Rootly's speed and clean functionality contribute to a more productive work environment. Users appreciate how the tool standardizes incident management practices, which helps maintain focus on critical tasks without unnecessary distractions.
- **G2 reviewers indicate** that while SolarWinds Service Desk has a higher overall satisfaction score, Rootly's recent feedback reflects a strong emphasis on ease of use and setup. Users find Rootly's interface straightforward, which can be particularly beneficial for teams looking for a quick and efficient onboarding experience.
- **Users highlight** that SolarWinds Service Desk's comprehensive features, including integrated IT asset management, make it a go-to solution for mid-market companies. However, Rootly's focus on Slack integration and incident management within that environment appeals to teams that prioritize collaboration and speed.



| | Rootly | SolarWinds Service Desk | 
|---|---|---|
| **Star Rating** | 4.8 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 69 | 778 | 
| **Largest Market Segment** | Mid-Market (60.3% of reviews) | Mid-Market (68.3% of reviews) | 
| **Entry Level Price** | $20.00 1 user/mo | $39.00 Per Month | 

---
## Top Pros & Cons

### Rootly

Pros:
- Ease of Use (10 reviews)
- Automation (7 reviews)

Cons:
- Integration Issues (3 reviews)
- Missing Features (3 reviews)

### SolarWinds Service Desk

Pros:
- Asset Management (4 reviews)
- Ticketing System (4 reviews)

Cons:
- Insufficient Information (3 reviews)
- Expensive (2 reviews)

---
## Ratings Comparison
| Rating | Rootly | SolarWinds Service Desk | 
|---|---|---|
  | **Meets Requirements** | 9.2 (58 reviews) | 8.6 (693 reviews) | 
  | **Ease of Use** | 9.3 (57 reviews) | 9.0 (706 reviews) | 
  | **Ease of Setup** | 8.9 (52 reviews) | 8.6 (571 reviews) | 
  | **Ease of Admin** | 9.0 (45 reviews) | 8.9 (580 reviews) | 
  | **Quality of Support** | 9.7 (59 reviews) | 8.9 (676 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.7 (45 reviews) | 9.0 (560 reviews) | 
  | **Product Direction (% positive)** | 9.8 (51 reviews) | 9.0 (677 reviews) | 

---
## Pricing

### Rootly

#### Entry-Level Pricing

Plan: Essentials

Price: $20.00 1 user/mo

Description: For fast-growing companies that need a simple, purpose-built, opinionated incident response process.

Key Features:
- Slack-native incident response
- Smart defaults - industry best practices
- <5 minute onboarding and in-app tutorials

[Browse all 3 editions](https://www.g2.com/products/rootly/pricing)

#### Free Trial

Yes

### SolarWinds Service Desk

#### Entry-Level Pricing

Plan: ESSENTIALS

Price: $39.00 Per Month

Description: Includes:

Key Features:
- Incident Management
- Knowledge Base
- Service Portal

[Browse all 3 editions](https://www.g2.com/products/solarwinds-service-desk/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Rootly** | N/A | N/A |
| **SolarWinds Service Desk** | 8.5/10 | 140 |

#### Administration

| Feature | Rootly | SolarWinds Service Desk | 
|---|---|---|
| **Change Management** | Not enough data | 8.7 (106 reviews) ✓ Verified | 
| **Asset Management** | Not enough data | 8.5 (112 reviews) ✓ Verified | 
| **Reports & Analytics** | Not enough data | 8.4 (120 reviews) ✓ Verified | 

#### Service Desk

| Feature | Rootly | SolarWinds Service Desk | 
|---|---|---|
| **Help Desk** | Not enough data | 9.3 (127 reviews) ✓ Verified | 
| **Incident Reports** | Not enough data | 9.2 (126 reviews) ✓ Verified | 
| **Process Workflow** | Not enough data | 8.7 (121 reviews) ✓ Verified | 

#### Management

| Feature | Rootly | SolarWinds Service Desk | 
|---|---|---|
| **Reporting** | Not enough data | 8.2 (67 reviews) ✓ Verified | 
| **Administration Console** | Not enough data | 8.8 (66 reviews) ✓ Verified | 
| **Access Management** | Not enough data | 8.5 (65 reviews) ✓ Verified | 
| **Asset Management** | Not enough data | 8.2 (59 reviews) ✓ Verified | 
| **Policy Dictation** | Not enough data | 7.5 (48 reviews) ✓ Verified | 

#### Functionality

| Feature | Rootly | SolarWinds Service Desk | 
|---|---|---|
| **Ticketing System** | Not enough data | 9.2 (73 reviews) ✓ Verified | 
| **Performance Logging** | Not enough data | 8.2 (55 reviews) ✓ Verified | 
| **Alerting** | Not enough data | 8.7 (62 reviews) ✓ Verified | 
| **Automation** | Not enough data | 8.1 (67 reviews) ✓ Verified | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Rootly | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Multi-step Planning** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Feature Not Available | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **Rootly** | 9.3/10 | 38 |
| **SolarWinds Service Desk** | 7.6/10 | 108 |

#### Monitoring

| Feature | Rootly | SolarWinds Service Desk | 
|---|---|---|
| **Constant Monitoring** | 9.4 (21 reviews) | 8.4 (76 reviews) ✓ Verified | 
| **Timely Alerts** | 9.7 (25 reviews) | 8.5 (85 reviews) ✓ Verified | 
| **TIcket Accuracy** | 9.3 (23 reviews) | 8.8 (90 reviews) ✓ Verified | 
| **AI Monitoring** | Not enough data | 4.3 (9 reviews) | 

#### Management Tools

| Feature | Rootly | SolarWinds Service Desk | 
|---|---|---|
| **Ticket Assignment** | 9.4 (24 reviews) | 9.0 (96 reviews) ✓ Verified | 
| **Standardization** | 9.6 (30 reviews) | 8.7 (99 reviews) ✓ Verified | 
| **Lifecycle Visualization** | 9.5 (23 reviews) | 8.4 (85 reviews) ✓ Verified | 

#### Generative AI

| Feature | Rootly | SolarWinds Service Desk | 
|---|---|---|
| **AI Text Generation** | 8.0 (10 reviews) | 5.9 (24 reviews) | 
| **AI Text Summarization** | 8.5 (10 reviews) | 6.5 (24 reviews) | 

#### Agentic AI - Incident Management

| Feature | Rootly | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | 9.0 (5 reviews) | Feature Not Available | 
| **Multi-step Planning** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | 9.5 (7 reviews) | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | 9.7 (5 reviews) | Feature Not Available | 
| **Decision Making** | 9.4 (6 reviews) | Feature Not Available | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **Rootly** | N/A | N/A |
| **SolarWinds Service Desk** | 8.2/10 | 75 |

#### Asset Inventory

| Feature | Rootly | SolarWinds Service Desk | 
|---|---|---|
| **Hardware Asset Inventory** | Not enough data | 8.6 (66 reviews) | 
| **Software Asset Inventory** | Not enough data | 8.4 (63 reviews) | 
| **Cloud Asset Inventory** | Not enough data | 8.1 (50 reviews) | 
| **Mobile Asset Inventory** | Not enough data | 8.0 (50 reviews) | 
| **Asset Discovery** | Not enough data | 8.0 (60 reviews) | 

#### Generative AI

| Feature | Rootly | SolarWinds Service Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Generation** | Not enough data | Feature Not Available | 

#### Agentic AI - IT Asset Management

| Feature | Rootly | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Multi-step Planning** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Feature Not Available | 

#### Management

| Feature | Rootly | SolarWinds Service Desk | 
|---|---|---|
| **Central Dashboard** | Not enough data | 8.6 (65 reviews) | 
| **Asset Policy Management** | Not enough data | 8.0 (9 reviews) | 
| **Risk Management** | Not enough data | 8.0 (9 reviews) | 
| **Integrations** | Not enough data | 8.2 (56 reviews) | 

### Software Asset Management Tools

| Product | Score | Reviews |
|---|---|---|
| **Rootly** | N/A | N/A |
| **SolarWinds Service Desk** | N/A | N/A |

#### Functionality

| Feature | Rootly | SolarWinds Service Desk | 
|---|---|---|
| **Software inventory and lifecycle management** | Not enough data | Not enough data | 
| **License entitlement and usage management** | Not enough data | Not enough data | 
| **Vendor management and compliance** | Not enough data | Not enough data | 
| **Automated end user license provisioning** | Not enough data | Not enough data | 
| **Approved app catalogue** | Not enough data | Not enough data | 
| **Customized alerts** | Not enough data | Not enough data | 

#### Agentic AI - Software Asset Management Tools

| Feature | Rootly | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Multi-step Planning** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Feature Not Available | 

#### Risk assessment

| Feature | Rootly | SolarWinds Service Desk | 
|---|---|---|
| **Shadow IT detection** | Not enough data | Feature Not Available | 
| **Software vulnerability assessment** | Not enough data | Feature Not Available | 
| **Redundant software functionality identification** | Not enough data | Feature Not Available | 

### AI SRE Tools

| Product | Score | Reviews |
|---|---|---|
| **Rootly** | N/A | N/A |
| **SolarWinds Service Desk** | N/A | N/A |

#### Reliability Objectives & Service Operations - AI SRE Tools

| Feature | Rootly | SolarWinds Service Desk | 
|---|---|---|
| **Intelligent On-Call Workflows** | Not enough data | Not enough data | 
| **Error Budget Tracking** | Not enough data | Not enough data | 
| **SLI & SLO Management** | Not enough data | Not enough data | 
| **Service Health Modeling & Reporting** | Not enough data | Not enough data | 

#### AI Detection & Signal Quality - AI SRE Tools

| Feature | Rootly | SolarWinds Service Desk | 
|---|---|---|
| **Cross-Telemetry Correlation** | Not enough data | Not enough data | 
| **Change-Aware Detection** | Not enough data | Not enough data | 
| **Adaptive Anomaly Detection** | Not enough data | Not enough data | 
| **Alert Correlation & Noise Reduction** | Not enough data | Not enough data | 

#### Investigation & Root Cause Analysis - AI SRE Tools

| Feature | Rootly | SolarWinds Service Desk | 
|---|---|---|
| **Guided Incident Investigation** | Not enough data | Not enough data | 
| **Live Debugging in Production** | Not enough data | Not enough data | 
| **AI Root Cause Analysis** | Not enough data | Not enough data | 
| **Runtime-Verified Root Cause Analysis** | Not enough data | Not enough data | 

#### Automation & Platform Controls - AI SRE Tools

| Feature | Rootly | SolarWinds Service Desk | 
|---|---|---|
| **Automated Runbook & Workflow Execution** | Not enough data | Not enough data | 
| **Human-in-the-Loop Remediation** | Not enough data | Not enough data | 
| **Integration, APIs & Secure Access Controls** | Not enough data | Not enough data | 
| **AI-Assisted Code Fix Generation** | Not enough data | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Rootly** | N/A | N/A |
| **SolarWinds Service Desk** | 8.3/10 | 485 |

#### Incident Management

| Feature | Rootly | SolarWinds Service Desk | 
|---|---|---|
| **Automate Ticket Routing** | Not enough data | 8.6 (430 reviews) | 
| **Ticket Prioritization** | Not enough data | 8.6 (423 reviews) | 
| **Ticket Notifications** | Not enough data | 8.8 (458 reviews) | 
| **Knowledge Base** | Not enough data | 8.3 (412 reviews) | 
| **Knowledge Base/Ticket Integration** | Not enough data | 8.5 (396 reviews) | 

#### Reporting

| Feature | Rootly | SolarWinds Service Desk | 
|---|---|---|
| **Dashboards** | Not enough data | 8.3 (454 reviews) | 
| **Time Tracking** | Not enough data | 8.2 (356 reviews) | 
| **Surveys** | Not enough data | 8.0 (329 reviews) | 

#### Access & Usability

| Feature | Rootly | SolarWinds Service Desk | 
|---|---|---|
| **Mobile** | Not enough data | 7.2 (359 reviews) | 
| **Self Service** | Not enough data | 8.5 (400 reviews) | 
| **Active Directory** | Not enough data | 8.3 (340 reviews) | 
| **Multi-Channel Access** | Not enough data | 8.5 (276 reviews) | 

#### Agentic AI - Service Desk

| Feature | Rootly | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Multi-step Planning** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Feature Not Available | 

---
## Categories
**Shared Categories (1):** [Incident Management Software](https://www.g2.com/categories/incident-management)

**Unique to Rootly (1):** [ AI SRE Tools Software](https://www.g2.com/categories/ai-sre-tools)

**Unique to SolarWinds Service Desk (4):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [Service Desk Software](https://www.g2.com/categories/service-desk), [Software Asset Management (SAM) Tools](https://www.g2.com/categories/software-asset-management-tools)


---
## Reviewer Demographics

### By Company Size

| Segment | Rootly | SolarWinds Service Desk | 
|---|---|---|
| **Small-Business** | 13.2% | 7.9% | 
| **Mid-Market** | 60.3% | 68.3% | 
| **Enterprise** | 26.5% | 23.8% | 

### By Industry

#### Rootly

- **Computer Software:** 34.8%
- **Information Technology and Services:** 18.2%
- **Financial Services:** 15.2%
- **Gambling & Casinos:** 4.5%
- **Wholesale:** 3.0%
- **Retail:** 3.0%
- **Automotive:** 3.0%
- **Computer & Network Security:** 3.0%
- **Apparel & Fashion:** 1.5%
- **Consumer Services:** 1.5%
- **Other:** 12.1%

#### SolarWinds Service Desk

- **Information Technology and Services:** 12.6%
- **Hospital & Health Care:** 7.6%
- **Higher Education:** 4.8%
- **Education Management:** 4.7%
- **Financial Services:** 4.3%
- **Computer Software:** 4.0%
- **Construction:** 3.3%
- **Retail:** 3.1%
- **Insurance:** 3.1%
- **Non-Profit Organization Management:** 2.7%
- **Other:** 49.7%

---
## Alternatives

### Alternatives to Rootly

- [incident.io](https://www.g2.com/products/incident-io/reviews) — 4.8/5 stars (181 reviews)
- [FireHydrant](https://www.g2.com/products/firehydrant-firehydrant/reviews) — 4.5/5 stars (143 reviews)
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- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (986 reviews)
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- [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews) — 4.4/5 stars (420 reviews)
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- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4312 reviews)

### Alternatives to SolarWinds Service Desk

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1869 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (986 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
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- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (293 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4312 reviews)
- [Vivantio](https://www.g2.com/products/vivantio/reviews) — 4.3/5 stars (295 reviews)
- [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews)

---
## Top Discussions

### Rootly

No discussions available for this product.

### SolarWinds Service Desk

- Title: [How do I upload a solution article using tablets or phones?](https://www.g2.com/discussions/32754-how-do-i-upload-a-solution-article-using-tablets-or-phones) — 1 comment, 1 upvote
  > **Top comment:** "Unfortunately, we can’t create Solutions from the mobile app.
"
- Title: [Windows Installer](https://www.g2.com/discussions/windows-installer-8d44379e-0179-4f26-9745-c6a388d84665) — 1 comment, 1 upvote
  > **Top comment:** "This one is easy. When Samanage became Solarwinds we quit using the product and went elsewhere. 

Samanage had an EXE and an ISO. I'm none to interested in..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/rootly-vs-solarwinds-service-desk)