Introducing G2.ai, the future of software buying.Try now
Compare Rollbar and Userback 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Kualitee
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Qase
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Postman
Visit Website
At a Glance
Market Segments
Small-Business (61.8% of reviews)
Small-Business (88.3% of reviews)
Entry-Level Pricing
$0.00
Free
Rollbar
Star Rating
(172)4.5 out of 5
Market Segments
Small-Business (61.8% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 4 pricing plansUserback
Star Rating
(236)4.7 out of 5
Market Segments
Small-Business (88.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Rollbar excels in its Crash Monitoring capabilities, particularly with features like Timely Alerts (9.5) and Constant Monitoring (9.3), which help developers quickly identify and address issues in real-time. In contrast, Userback's crash monitoring features are rated lower, with User Reports and Feedback at 8.3, indicating a less robust feedback mechanism.
- Reviewers mention that Userback shines in User Response Methods, particularly with its high ratings for Text/Notes (9.7) and Photo Submission (9.4), allowing for more versatile user feedback collection. Rollbar, while effective, does not offer the same level of user engagement tools.
- G2 users highlight Rollbar's superior Quality of Support (9.2) compared to Userback (9.5), with many reviewers praising the responsiveness and helpfulness of Rollbar's support team, which can be crucial for businesses needing immediate assistance.
- Users on G2 report that Rollbar's Product Direction rating (7.6) is significantly lower than Userback's (9.7), suggesting that Userback is perceived as having a more promising roadmap and commitment to future enhancements, which is vital for long-term investment.
- Reviewers mention that Rollbar's Ease of Setup (9.1) is slightly lower than Userback's (9.4), indicating that while both products are user-friendly, Userback may offer a more streamlined onboarding experience for new users.
- Users say that Rollbar's Analytics features, while functional, are rated lower (8.1) compared to Userback's (8.6), suggesting that Userback provides more insightful data visualization and reporting tools that can help teams make better-informed decisions.
Pricing
Entry-Level Pricing
Rollbar
Free
$0.00
All the basic features that help you discover, predict and remediate errors.
- 5,000 error events monthly
- Real-time feed and alerts
- Intelligent error grouping
Userback
Free Forever
Free
For early-stage teams needing just the essentials.
- Collect unlimited feedback
- 2 feedback projects
- 7-day feedback availability
Free Trial
Rollbar
Free Trial is available
Userback
Free Trial is available
Ratings
Meets Requirements
8.9
143
9.1
154
Ease of Use
8.7
145
9.3
155
Ease of Setup
9.2
59
9.3
135
Ease of Admin
9.0
57
9.3
128
Quality of Support
9.2
90
9.5
122
Has the product been a good partner in doing business?
9.5
46
9.6
116
Product Direction (% positive)
7.5
136
9.3
143
Features by Category
User Response Methods
Not enough data
8.4
40
|
Verified
Not enough data
8.9
38
|
Verified
Not enough data
Feature Not Available
Not enough data
9.4
50
|
Verified
Not enough data
9.4
48
|
Verified
Participant Selection
Not enough data
8.2
29
Not enough data
Feature Not Available
Not enough data
8.7
40
|
Verified
Not enough data
Feature Not Available
Insights
Not enough data
8.6
37
|
Verified
Not enough data
8.4
44
|
Verified
Not enough data
8.2
41
|
Verified
Generative AI
Not enough data
6.3
20
User Behavior
Not enough data
8.5
8
Not enough data
8.8
8
Not enough data
7.9
7
A/B Testing
Not enough data
8.8
7
Not enough data
Feature Not Available
Not enough data
8.6
6
Not enough data
9.7
5
Visitor Information
Not enough data
8.9
9
Not enough data
8.1
6
Agentic AI - Session Replay
Not enough data
Not enough data
Bug Reporting
8.8
48
9.4
88
8.8
38
9.3
86
8.5
51
8.9
78
Bug Monitoring
8.9
69
8.1
69
9.2
72
8.7
78
8.8
72
8.4
63
Agentic AI - Bug Tracking
Not enough data
6.1
24
Not enough data
6.0
24
Not enough data
6.5
24
Crash Monitoring
9.3
15
Not enough data
9.5
16
Not enough data
8.3
10
Not enough data
Crash Data
8.1
14
Not enough data
7.6
13
Not enough data
8.1
13
Not enough data
Metrics
6.1
6
Not enough data
5.8
6
Not enough data
5.3
6
Not enough data
5.6
6
Not enough data
5.3
5
Not enough data
Feedback Source
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Feedback Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insights
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Agentic AI - Demo Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
8.3
9
Not enough data
8.2
10
Not enough data
7.8
13
Not enough data
6.0
8
Not enough data
8.1
9
Not enough data
Response
8.0
14
Not enough data
8.6
15
Not enough data
7.8
13
Not enough data
Agentic AI - Application Performance Monitoring (APM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
6.8
11
Not enough data
6.4
11
Not enough data
Functionality
6.9
8
Not enough data
6.9
8
Not enough data
6.5
8
Not enough data
7.3
10
Not enough data
Generative AI
5.0
6
Not enough data
Agentic AI - IT Alerting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Software Testing
Not enough data
4.5
7
Not enough data
4.3
7
Not enough data
4.8
7
Communication
Not enough data
Feature Not Available
Not enough data
8.2
13
Not enough data
9.4
29
Planning
Not enough data
Feature Not Available
Not enough data
9.0
26
Not enough data
8.3
23
Not enough data
8.7
21
Not enough data
Feature Not Available
Workflow Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Metrics
6.1
6
Not enough data
5.8
6
Not enough data
5.3
6
Not enough data
5.6
6
Not enough data
5.3
5
Not enough data
Categories
Categories
Shared Categories
Rollbar and Userback are categorized as Bug Tracking
Unique Categories
Rollbar is categorized as Mobile Crash Reporting, Application Performance Monitoring (APM), and IT Alerting
Userback is categorized as Session Replay, Product Management, User Research, Software Testing, and Consumer Video Feedback
Reviews
Reviewers' Company Size
Rollbar
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Userback
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.7%
Information Technology and Services
20.6%
Internet
6.1%
Financial Services
5.5%
Retail
3.0%
Other
38.2%
Marketing and Advertising
27.0%
Computer Software
18.1%
Information Technology and Services
12.3%
Design
8.8%
Internet
6.4%
Other
27.5%
Discussions
Why isn't there a iOS/Android app to get push notifications?
1 Comment
BD
You can do what I do, and setup a filter on your mobile email app. So when you get an email from Rollbar you get a notification on your phone. This has saved...Read more
What is rollbar software?
1 Comment
SS
It’s a bug tracking & monitoring solution for many frameworks & programming languages helps in making code reliable & bug freeRead more
Are rollbars free?
1 Comment
Official Response from Rollbar
YES! Rollbar provides a free forever account. You can sign up today https://rollbar.com/signupRead more
What is Userback used for?
1 Comment
MJ
Userback is used for collecting, managing, and acting on user feedback and bug reports to improve products and enhance user experiences. It serves as a...Read more
Userback has no more discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
