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# Rocket.Chat vs Wire Comparison - What are their main differences?

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Rocket.ChatWire[+ Add Product](#)

Reviews

**Rocket.Chat** [

4.2/5(373)

](https://www.g2.com/products/rocket-chat/reviews#reviews)

**Wire** [

4.2/5(62)

](https://www.g2.com/products/wire/reviews#reviews)

Pricing

**Rocket.Chat**
 **Free** Per Year · Starter

**Wire**
 **Contact Us** · Wire Cloud

**Pricing Insights**
from reviews

Time to Implement

**Rocket.Chat**
2 months

Based on 26 responses

**Wire**
2 months

Based on 6 responses

Return on Investment

**Rocket.Chat**
18 months

Based on 19 responses

**Wire**
Not enough reviews yet

Perceived Cost

**Rocket.Chat**
$$$$$

**Wire**
$$$$$

Average Discount

**Rocket.Chat**
9%

**Wire**
Not enough reviews yet

Pros & Cons

**Rocket.Chat**
[
Ease of Use (14)
](https://www.g2.com/products/rocket-chat/reviews?filters%5Bsentiment_snippet%5D=1872396&qs=pros-and-cons#reviews)[
Features (11)
](https://www.g2.com/products/rocket-chat/reviews?filters%5Bsentiment_snippet%5D=1869988&qs=pros-and-cons#reviews)[
Not User-Friendly (7)
](https://www.g2.com/products/rocket-chat/reviews?filters%5Bsentiment_snippet%5D=1868148&qs=pros-and-cons#reviews)[
User Interface (7)
](https://www.g2.com/products/rocket-chat/reviews?filters%5Bsentiment_snippet%5D=1871069&qs=pros-and-cons#reviews)

**Wire**
[
Ease of Use (2)
](https://www.g2.com/products/wire/reviews?filters%5Bsentiment_snippet%5D=2427917&qs=pros-and-cons#reviews)[
Security (2)
](https://www.g2.com/products/wire/reviews?filters%5Bsentiment_snippet%5D=2427928&qs=pros-and-cons#reviews)[
Connectivity Issues (1)
](https://www.g2.com/products/wire/reviews?filters%5Bsentiment_snippet%5D=2481141&qs=pros-and-cons#reviews)[
File Sharing Issues (1)
](https://www.g2.com/products/wire/reviews?filters%5Bsentiment_snippet%5D=2481102&qs=pros-and-cons#reviews)

Integrations

**Rocket.Chat**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3e93db37ce0af71d86cf0b4b0e8b89ab/asp-net.png "Product Avatar Image")

ASP.NET

](https://www.g2.com/products/asp-net/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_8ec3c17e3fb1df25b6a8bd7cc69cf2d1/github.png "Product Avatar Image")

GitHub

](https://www.g2.com/products/github/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3cecc020d942c031e70c10e105559fcd/librenms.png "Product Avatar Image")

LibreNMS

](https://www.g2.com/products/librenms/reviews)[
View all
](https://www.g2.com/products/rocket-chat/integrations)

**Wire**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2a3c6c39bf8b8eb277cfcd42d9bbca1e/asana.png "Product Avatar Image")

Asana

](https://www.g2.com/products/asana/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_c55904f2545b06e10ef6d1967138c93f/trello.png "Product Avatar Image")

Trello

](https://www.g2.com/products/trello/reviews)[
View all
](https://www.g2.com/products/wire/integrations)

Screenshots

**Rocket.Chat**
 ![Rocket.Chat screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/104085/Rocket.Chat-UI-image-_1_.png)

**Wire**
 ![Wire screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/115258/Wire-2023-02-28-at-15-45-29.png)

Ratings

Meets Requirements

**Rocket.Chat**

8.6

8.6282

**Wire**

8.3

8.343

Ease of Use

**Rocket.Chat**

8.7

8.7289

**Wire**

8.5

8.543

Ease of Setup

**Rocket.Chat**

8.2

8.2130

**Wire**

8.3

8.313

Ease of Admin

**Rocket.Chat**

8.3

8.3123

**Wire**

8.8

8.813

Quality of Support

**Rocket.Chat**

8.0

8.0237

**Wire**

8.5

8.539

Has the product been a good partner in doing business?

**Rocket.Chat**

8.2

8.2110

**Wire**

7.9

7.913

Product Direction (% positive)

**Rocket.Chat**

8.4

8.4278

**Wire**

8.5

8.540

Features

Business Instant Messaging[Hide 69 FeaturesShow 69 Features](javascript:void(0);)

8.3

219

8.7

46

Business Instant Messaging

File Sharing

8.6(won by 0.1)

165

8.5

35

Notifications

8.1

175

8.3(won by 0.2)

35

Search

8.0

167

8.5(won by 0.5)

30

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Screen Sharing

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Business Instant Messaging 

Audio Conferencing

7.7

108

9.2(won by 1.5)

32

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Video Conferencing

7.6

103

8.9(won by 1.3)

33

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Two-Way Audio & Video

Not enough data

Not enough data

Conferencing

Not enough data

Not enough data

Business Instant Messaging

Mobile Application

7.8

151

8.7(won by 0.9)

34

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Web Application

9.0

170

9.3(won by 0.3)

30

Third-Party Integrations

8.5(won by 0.4)

125

8.1

24

Active Directory Integration

Not enough data

Not enough data

Generative AI - Business Instant Messaging

Text Summarization

9.0(won by default)

5

Not enough data

AI - Business Instant Messaging

AI Powered Search

9.0(won by default)

5

Not enough data

Smart Notifications

9.3(won by default)

5

Not enough data

AI Powered Language Translation

7.7(won by default)

5

Not enough data

Content Generation

7.0(won by default)

5

Not enough data

Generative AI

Not enough data

Not enough data

Agentic AI - Business Instant Messaging

Cross-system Integration

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Additional Functionality

Group Messaging

Not enough data

Not enough data

Bulk Send

Not enough data

Not enough data

Meeting Management

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Rich Text Editor

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Discussions/Forums

Not enough data

Not enough data

Transcripts/Chat History

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

User Management

Not enough data

Not enough data

Message Recall

Not enough data

Not enough data

Canned Responses

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Workflow Configuration

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

Read Receipts

Not enough data

Not enough data

@mentions

Not enough data

Not enough data

API

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Real-Time Chat

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Broadcast Messaging

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Employee Database

Not enough data

Not enough data

One-to-One Messaging

Not enough data

Not enough data

Event Calendar

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Real-Time Updates

Not enough data

Not enough data

Employee Photos

Not enough data

Not enough data

Mobile Alerts

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Blogs

Not enough data

Not enough data

Video Conferencing[Hide 77 FeaturesShow 77 Features](javascript:void(0);)

8.8

39

8.5

16

Collaboration Tools

Screen Sharing

8.5(tied score)

25

|

Verified

8.5(tied score)

11

|

Verified

Presentations

8.5(won by default)

17

Feature Not Available

Whiteboarding

8.7(won by default)

13

Feature Not Available

Real-Time Chat

9.2(won by default)

18

|

Verified

Feature Not Available

Hand Raising

9.1(won by default)

13

|

Verified

Feature Not Available

File Sharing

Not enough data

Not enough data

Private Chat

Not enough data

Not enough data

Real-Time Chat

Not enough data

Not enough data

Meeting Coordination

One-Click Join

9.2(won by 1.0)

16

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.2

11

|

Verified

Scheduling

9.2(won by default)

19

Feature Not Available

Video Call Recording

8.7(won by default)

17

|

Verified

Feature Not Available

Participant Permissions

8.8(won by default)

22

|

Verified

Feature Not Available

Video Streaming

Not enough data

Not enough data

On-Demand Recording

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Event Scheduling

Not enough data

Not enough data

Software Type

Mobile

8.2

23

|

Verified

8.3(won by 0.1)

11

|

Verified

Browser Application

9.4(won by 0.5)

17

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.9

9

|

Verified

Desktop Application

9.0(won by 0.4)

21

|

Verified

8.6

11

|

Verified

Agentic AI - Video Conferencing

Autonomous Task Execution

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Additional Functionality

Video Support

Not enough data

Not enough data

AI/Machine Learning

Not enough data

Not enough data

Attendance Management

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Registration Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Transcripts/Chat History

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Data Security

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Two-Way Audio & Video

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Conferencing

Not enough data

Not enough data

Breakout Rooms

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

API

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Whiteboard

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Meeting Management

Not enough data

Not enough data

Brainstorming

Not enough data

Not enough data

Presentation Streaming

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

User Management

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Email Reminders

Not enough data

Not enough data

Remote Access/Control

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Microsoft Outlook Integration

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Auto Framing

Not enough data

Not enough data

On-Demand Webcasting

Not enough data

Not enough data

Automatic Transcription

Not enough data

Not enough data

Two Way Audio & Video

Not enough data

Not enough data

User Profiles

Not enough data

Not enough data

Video Management

Not enough data

Not enough data

Polls/Voting

Not enough data

Not enough data

Event Management

Not enough data

Not enough data

Brand Management

Not enough data

Not enough data

HD Audio/Video

Not enough data

Not enough data

Presentation Tools

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Host Controls

Not enough data

Not enough data

Communication Platform as a Service (CPaaS)[Hide 41 FeaturesShow 41 Features](javascript:void(0);)

8.8

73

Not enough data

Additional Functionality

Automated Responses

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

SMS Messaging

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Audio/Video Conferencing

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Two-Way Audio & Video

Not enough data

Not enough data

Real-Time Updates

Not enough data

Not enough data

Chat Transcript

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

SMS Marketing

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Fax Management

Not enough data

Not enough data

API

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Functionality

Ease Of Integration

8.9(won by default)

59

Not enough data

API Call Speed

8.7(won by default)

53

Not enough data

Unified Communications

9.2(won by default)

63

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Support

Documentation

8.7(won by default)

57

Not enough data

Community Support

8.8(won by default)

60

Not enough data

Professional Support

8.7(won by default)

53

Not enough data

HIPAA Compliant Messaging[Hide 41 FeaturesShow 41 Features](javascript:void(0);)

9.0

10

Not enough data

Platform

User Authorization - HIPAA Compliant Messaging

9.4(won by default)

9

Not enough data

Compliant Texting - HIPAA Compliant Messaging

9.8(won by default)

9

Not enough data

Compliant Emailing - HIPAA Compliant Messaging

7.4(won by default)

7

Not enough data

Clinical Communication - HIPAA Compliance

8.3(won by default)

8

Not enough data

HIPAA Compliance - HIPAA Compliant Messaging

9.6(won by default)

8

Not enough data

Operating Systems - HIPAA Compliant Messaging

10.0(won by default)

8

Not enough data

Message Lifespan - HIPAA Compliant Messaging

7.9(won by default)

8

Not enough data

Workflow Enhancement - HIPAA Compliant Messaging

9.4(won by default)

8

Not enough data

PCI Compliance

Not enough data

Not enough data

Additional Functionality

Customizable Templates

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

Audit Trail

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Archiving & Retention

Not enough data

Not enough data

Vulnerability Scanning

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Data Security

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Customizable Forms

Not enough data

Not enough data

For Healthcare

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Risk Alerts

Not enough data

Not enough data

API

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

HIPAA Compliant

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Document Templates

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

Compliance Tracking

Not enough data

Not enough data

Version Control

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Risk Analysis

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Live Chat[Hide 44 FeaturesShow 44 Features](javascript:void(0);)

8.6

146

Not enough data

Generative AI

AI Text Generation

9.4(won by default)

8

Not enough data

AI Text Summarization

9.2(won by default)

8

Not enough data

AI Text-to-Speech

9.4(won by default)

8

Not enough data

Generative AI

Not enough data

Not enough data

Communication

Pop-up Chat

8.7(won by default)

107

|

Verified

Not enough data

Notifications

8.3(won by default)

121

|

Verified

Not enough data

Targeted Emails

8.1(won by default)

78

|

Verified

Not enough data

In-App Messaging

8.5(won by default)

108

|

Verified

Not enough data

Co-Browsing

8.7(won by default)

48

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Real-time Consumer-facing Chat

Not enough data

Not enough data

 Internal Use

Customization 

8.0(won by default)

109

|

Verified

Not enough data

Conversation Archiving

8.7(won by default)

93

|

Verified

Not enough data

Lead Development

8.1(won by default)

80

|

Verified

Not enough data

Knowledge Base

8.4(won by default)

78

|

Verified

Not enough data

Team Inbox 

8.7(won by default)

101

|

Verified

Not enough data

Customer Profiles

8.7(won by default)

82

|

Verified

Not enough data

Additional Functionality

Real-Time Analytics

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Canned Responses

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Transfers/Routing

Not enough data

Not enough data

Geotargeting

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Transcripts/Chat History

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Offline Form

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Show 2 feature categories with incomplete data

Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Third-Party Integrations

Not enough data

Not enough data

To-Do List

Not enough data

Not enough data

@mentions

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Brainstorming

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Version Control

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Real Time Editing

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Assignment Management

Not enough data

Not enough data

Task Scheduling

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Task Progress Tracking

Not enough data

Not enough data

Discussions/Forums

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Progress Tracking

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

API

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

UCaaS Platforms[Hide 51 FeaturesShow 51 Features](javascript:void(0);)

Not enough data

Not enough data

Agentic AI - UCaaS Platforms

Autonomous Task Execution

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Extensions

Tenancy Flexibility

Not enough data

Not enough data

Native VoIP

Not enough data

Not enough data

CCaaS Option

Not enough data

Not enough data

Features

Voicemail to Email

Not enough data

Not enough data

Voicemail to SMS

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Voice Conferencing

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Conference Transcripts

Not enough data

Not enough data

Electronic Faxes

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Video Call Recording

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Meeting Management

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Two-Way Audio & Video

Not enough data

Not enough data

Virtual Voicemail

Not enough data

Not enough data

Additional Functionality

Trend Analysis

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Virtual Backgrounds

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

Group Messaging

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

SMS Messaging

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Multi-User Collaboration

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![Rocket.Chat](https://images.g2crowd.com/uploads/product/hd_favicon/53040764d390ae2c9fb8f8bde33f1bf1/rocket-chat.svg "Rocket.Chat")](https://www.g2.com/products/rocket-chat/reviews)

Rocket.Chat

Small-Business(50 or fewer emp.)

35.4%

Mid-Market(51-1000 emp.)

50.6%

Enterprise(\> 1000 emp.)

14.0%

[![Wire](https://images.g2crowd.com/uploads/product/hd_favicon/c609d495a5960298c9019958ff2bb7b6/wire.svg "Wire")](https://www.g2.com/products/wire/reviews)

Wire

Small-Business(50 or fewer emp.)

62.5%

Mid-Market(51-1000 emp.)

23.2%

Enterprise(\> 1000 emp.)

14.3%

Small-Business

(50 or fewer emp.)

35.4%

62.5%

Mid-Market

(51-1000 emp.)

50.6%

23.2%

Enterprise

(\> 1000 emp.)

14.0%

14.3%

Reviewers' Industry

[![Rocket.Chat](https://images.g2crowd.com/uploads/product/hd_favicon/53040764d390ae2c9fb8f8bde33f1bf1/rocket-chat.svg "Rocket.Chat")](https://www.g2.com/products/rocket-chat/reviews)
Rocket.Chat

Information Technology and Services

22.8%

Computer Software

14.6%

Hospital & Health Care

4.3%

Marketing and Advertising

3.6%

Education Management

3.6%

Other

51.1%

[![Wire](https://images.g2crowd.com/uploads/product/hd_favicon/c609d495a5960298c9019958ff2bb7b6/wire.svg "Wire")](https://www.g2.com/products/wire/reviews)
Wire

Information Technology and Services

17.0%

Computer Software

7.5%

Oil & Energy

5.7%

Health, Wellness and Fitness

3.8%

Retail

3.8%

Other

62.3%

FAQs

## Rocket.Chat vs Wire FAQs

Generated using AI

Last updated: August 15, 2026

### What is the difference between Rocket.Chat vs Wire?

Rocket.Chat and Wire differ most clearly in their customization and integration flexibility versus Wire’s focus on security and compliance.

| [Rocket.Chat](https://www.g2.com/products/rocket-chat/reviews) | [Wire](https://www.g2.com/products/wire/reviews) |
| --- | --- |
| 4.2/5 (374 reviews) | 4.2/5 (64 reviews) |
| Mid-Market | Small-Business |
| 8.2 | 8.3 |
| 8.0 | 8.5 |
| Customization and integration flexibility | Security and compliance |

### How do the pricing models of Rocket.Chat and Wire compare?

Rocket.Chat is viewed as a stronger value by reviewers, with higher satisfaction on price and cost-related dimensions.

- **Rocket.Chat:** Reviewers highlight Rocket.Chat as cost-effective and affordable, especially compared to other business messaging tools.
- **Wire:** Reviewers note that Wire’s pricing can be high for small businesses, with some features not available at lower tiers.
- **Switching reasons:** Recent reviewers mention switching to Rocket.Chat for its affordability and control over data.

### What are the best alternatives to Rocket.Chat and Wire?

The best alternatives to Rocket.Chat and Wire are Microsoft Teams, Webex Suite, and Slack.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [Rocket.Chat](https://www.g2.com/products/rocket-chat/reviews) | 4.2/5 (374) | Mid-Market | Cost-effective and affordable | Customization and integration flexibility |
| [Wire](https://www.g2.com/products/wire/reviews) | 4.2/5 (64) | Small-Business | Pricing can be high for small businesses | Security and compliance |
| [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) | 4.4/5 (19,268) | Enterprise | — | Integration with Microsoft ecosystem |
| [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) | 4.2/5 (18,927) | Enterprise | — | Video conferencing and collaboration |
| [Slack](https://www.g2.com/products/slack/reviews) | 4.5/5 (39,281) | Mid-Market | — | Ease of use and integrations |

### Which Business Instant Messaging features should I prioritize when comparing Rocket.Chat and Wire?

Buyers comparing Rocket.Chat and Wire should prioritize security, integrations, customization, ease of use, and compliance features.

- **Security:** Rocket.Chat (9 all-time mentions), Wire (2 all-time mentions); both products are praised for security, but Wire is specifically highlighted for compliance and end-to-end encryption.
- **Integrations:** Rocket.Chat (5 all-time mentions), Wire (recent reviews cite limited integrations); Rocket.Chat is frequently cited for integration flexibility, while Wire’s integration ecosystem is described as limited.
- **Customization:** Rocket.Chat (7 all-time mentions), Wire (not cited); Rocket.Chat is noted for its high level of customization and self-hosting options.
- **Ease of Use:** Rocket.Chat (14 all-time mentions), Wire (2 all-time mentions); both products are described as easy to use, but Rocket.Chat receives more frequent praise.
- **Compliance:** Wire is repeatedly cited for compliance and regulatory support in recent reviews, especially for industries with strict data requirements.

### What are the pros and cons of Rocket.Chat vs Wire?

Rocket.Chat’s headline strength is customization and integration flexibility, while Wire’s is security and compliance.

- **Rocket.Chat strengths:** Customization (7 all-time mentions), integration flexibility (5 all-time mentions), ease of use (14 all-time mentions), security (9 all-time mentions), and cost-effectiveness.
- **Rocket.Chat trade-offs:** Reviewers note a learning curve (5 all-time mentions), a less polished user interface (7 all-time mentions), and setup complexity for self-hosted deployments.
- **Wire strengths:** Security (2 all-time mentions), compliance, end-to-end encryption, and ease of use (2 all-time mentions).
- **Wire trade-offs:** Limited integrations, basic advanced collaboration features, and some reviewers cite higher pricing for small businesses.

### Is Rocket.Chat or Wire better for small businesses?

Wire is a better fit for small businesses, as its largest reviewer segment is Small-Business and reviewers highlight its ease of use and security for smaller teams.

- **Rocket.Chat:** Largest segment is Mid-Market; reviewers praise its flexibility and customization, but note setup can be complex for teams without technical resources.
- **Wire:** Largest segment is Small-Business; reviewers highlight its strong security, compliance, and straightforward interface as advantages for small teams.

### Which Business Instant Messaging platform has better integrations?

Rocket.Chat is favored for integrations, with more frequent reviewer mentions and broader integration support.

- **Rocket.Chat:** Integrations with Slack, Microsoft Teams, and Salesforce are cited in recent reviews, with 5 all-time mentions for integrations and easy integration setup.
- **Wire:** Integrations with Asana and Trello are mentioned in recent reviews, but reviewers consistently note the integration ecosystem is limited.

### How do Rocket.Chat and Wire compare on customer support?

Wire scores higher on Quality of Support, with a 0.5-point advantage over Rocket.Chat (8.5 vs 8.0).

- **Rocket.Chat:** Reviewers describe support as generally responsive, but some note slow response times and challenges with enterprise support.
- **Wire:** Reviewers highlight reliable and helpful support, with several citing positive experiences and quick adaptation for new teams.

### Which is easier to implement, Rocket.Chat or Wire?

Wire and Rocket.Chat score within 0.1 points on Ease of Setup (8.3 vs 8.2), indicating near parity in implementation experience.

- **Rocket.Chat:** Reviewers describe setup as straightforward for cloud deployments but more complex for self-hosted or highly customized environments, with some noting the need for technical expertise.
- **Wire:** Reviewers consistently mention easy and user-friendly setup, with quick onboarding and minimal technical complications for small teams.

### Which product has better Mobile?

Mobile is the most frequently mentioned feature across both products, with reviewers citing both strengths and performance issues.

- **Rocket.Chat:** Reviewers mention mobile app performance can be laggy or slow, with occasional notification delays and less polished UI compared to desktop.
- **Wire:** Reviewers note reliable mobile performance and cross-device sync, but some mention occasional bugs and missed notifications on Android.

Alternatives

**Rocket.Chat Alternatives**

 ![Microsoft Teams](https://images.g2crowd.com/uploads/product/hd_favicon/80ccd59e9b2a19036d9eb91995af1b69/microsoft-teams.svg "Microsoft Teams")

[
Microsoft Teams
](/products/microsoft-teams/reviews)

 ![Webex Suite](https://images.g2crowd.com/uploads/product/hd_favicon/b21d1d733c9723212518f8d4ef8f7f28/cisco-webex-suite.svg "Webex Suite")

[
Webex Suite
](/products/cisco-webex-suite/reviews)

 ![Slack](https://images.g2crowd.com/uploads/product/hd_favicon/1547670687/slack.svg "Slack")

[
Slack
](/products/slack/reviews)

 ![LiveChat](https://images.g2crowd.com/uploads/product/hd_favicon/04131773581c352e6a7121a9d05737e5/livechat.svg "LiveChat")

[
LiveChat
](/products/livechat/reviews)

**Wire Alternatives**

 ![Element](https://images.g2crowd.com/uploads/product/hd_favicon/bed9c5f9bed9bd847ebbdfdd7cfab305/element-io.svg "Element")

[
Element
](/products/element-io/reviews)

 ![Microsoft Teams](https://images.g2crowd.com/uploads/product/hd_favicon/80ccd59e9b2a19036d9eb91995af1b69/microsoft-teams.svg "Microsoft Teams")

[
Microsoft Teams
](/products/microsoft-teams/reviews)

 ![Zoom Workplace](https://images.g2crowd.com/uploads/product/hd_favicon/c7b3378ce337ba60fdf54bb51ab3eebf/zoom-workplace.svg "Zoom Workplace")

[
Zoom Workplace
](/products/zoom-workplace/reviews)

 ![Jitsi](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_48ef639adf41cf085ebfd4a61637cf4f/jitsi.jpg "Jitsi")

[
Jitsi
](/products/jitsi/reviews)