# Rocket.Chat vs Wire Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Rocket.Chat excels in user convenience and collaboration, with many users appreciating its open-source nature, which allows for transparency and customization. One user noted, "I find Rocket.Chat very convenient and easy to use," highlighting its effectiveness in team discussions.
- **Users say** that Wire stands out for its robust security features, particularly its end-to-end encryption, which is crucial for industries handling sensitive data. A user from Munich Re mentioned, "Its end-to-end encryption for every chat, call, and file ensures our sensitive underwriting data remains secure," making it a strong choice for compliance-focused organizations.
- **Reviewers mention** that Rocket.Chat has a higher overall satisfaction score compared to Wire, reflecting a more favorable user experience. With a G2 Score of 42.67 in video conferencing and 45.72 in business instant messaging, users find it to be a well-rounded tool for various communication needs.
- **According to verified reviews** , Wire's interface is praised for its cleanliness and intuitiveness, making it easy for teams to navigate. One user highlighted, "Their interface is very clean and intuitive," which can enhance day-to-day usability for new users.
- **G2 reviewers report** that Rocket.Chat's implementation process is generally quick and straightforward, with users noting the intuitive onboarding experience. This is particularly beneficial for teams looking to get up and running without extensive training.
- **Users say** that while Rocket.Chat offers a free entry-level price, Wire requires potential customers to contact them for pricing, which may deter some users. This difference can significantly impact small businesses or startups looking for cost-effective solutions.



| | Rocket.Chat | Wire | 
|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 374 | 64 | 
| **Largest Market Segment** | Mid-Market (50.4% of reviews) | Small-Business (63.2% of reviews) | 
| **Entry Level Price** | Free Per Year | Contact Us | 

---
## Top Pros & Cons

### Rocket.Chat

Pros:
- Ease of Use (14 reviews)
- Features (11 reviews)

Cons:
- Not User-Friendly (7 reviews)
- User Interface (7 reviews)

### Wire

Pros:
- Ease of Use (2 reviews)
- Security (2 reviews)

Cons:
- Connectivity Issues (1 reviews)
- File Sharing Issues (1 reviews)

---
## Ratings Comparison
| Rating | Rocket.Chat | Wire | 
|---|---|---|
  | **Meets Requirements** | 8.6 (282 reviews) | 8.3 (44 reviews) | 
  | **Ease of Use** | 8.7 (289 reviews) | 8.6 (44 reviews) | 
  | **Ease of Setup** | 8.2 (130 reviews) | 8.3 (13 reviews) | 
  | **Ease of Admin** | 8.3 (123 reviews) | 8.8 (13 reviews) | 
  | **Quality of Support** | 8.0 (237 reviews) | 8.5 (40 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.2 (110 reviews) | 7.9 (13 reviews) | 
  | **Product Direction (% positive)** | 8.4 (278 reviews) | 8.6 (41 reviews) | 

---
## Pricing

### Rocket.Chat

#### Entry-Level Pricing

Plan: Starter

Price: Free Per Year

Description: Ideal for technical evaluation or small businesses

Key Features:
- Up to 50 users
- Self-managed only
- CORE CAPABILITIES, INCLUDING:

[Browse all 4 editions](https://www.g2.com/products/rocket-chat/pricing)

#### Free Trial

No

### Wire

#### Entry-Level Pricing

Plan: Wire Cloud

Price: Contact Us

Description: For organizations requiring the strictest levels of team management and data control.

Key Features:
- Zero Trust - Cloud based
- Data sovereignty
- End-to-end encrypted messaging and conferencing

[Browse all 2 editions](https://www.g2.com/products/wire/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Business Instant Messaging

| Product | Score | Reviews |
|---|---|---|
| **Rocket.Chat** | 8.3/10 | 219 |
| **Wire** | 8.7/10 | 46 |

#### Business Instant Messaging

| Feature | Rocket.Chat | Wire | 
|---|---|---|
| **File Sharing** | 8.6 (165 reviews) | 8.4 (36 reviews) | 
| **Notifications** | 8.1 (175 reviews) | 8.4 (36 reviews) | 
| **Search** | 8.0 (167 reviews) | 8.5 (31 reviews) | 

#### Business Instant Messaging 

| Feature | Rocket.Chat | Wire | 
|---|---|---|
| **Audio Conferencing** | 7.7 (108 reviews) | 9.2 (33 reviews) | 
| **Video Conferencing** | 7.6 (103 reviews) | 8.9 (33 reviews) | 

#### Business Instant Messaging

| Feature | Rocket.Chat | Wire | 
|---|---|---|
| **Mobile Application** | 7.8 (151 reviews) | 8.8 (35 reviews) | 
| **Web Application** | 9.0 (170 reviews) | 9.1 (31 reviews) | 
| **Integrations** | 8.5 (125 reviews) | 8.1 (24 reviews) | 

#### Generative AI - Business Instant Messaging

| Feature | Rocket.Chat | Wire | 
|---|---|---|
| **Text Summarization** | 9.0 (5 reviews) | Not enough data | 

#### AI - Business Instant Messaging

| Feature | Rocket.Chat | Wire | 
|---|---|---|
| **AI Powered Search** | 9.0 (5 reviews) | Not enough data | 
| **Smart Notifications** | 9.3 (5 reviews) | Not enough data | 
| **AI Powered Language Translation** | 7.7 (5 reviews) | Not enough data | 
| **Content Generation** | 7.0 (5 reviews) | Not enough data | 

#### Agentic AI - Business Instant Messaging

| Feature | Rocket.Chat | Wire | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

### HIPAA Compliant Messaging

| Product | Score | Reviews |
|---|---|---|
| **Rocket.Chat** | 9.0/10 | 10 |
| **Wire** | N/A | N/A |

#### Platform

| Feature | Rocket.Chat | Wire | 
|---|---|---|
| **User Authorization - HIPAA Compliant Messaging** | 9.4 (9 reviews) | Not enough data | 
| **Compliant Texting - HIPAA Compliant Messaging** | 9.8 (9 reviews) | Not enough data | 
| **Compliant Emailing - HIPAA Compliant Messaging** | 7.4 (7 reviews) | Not enough data | 
| **Clinical Communication - HIPAA Compliance** | 8.3 (8 reviews) | Not enough data | 
| **HIPAA Compliance - HIPAA Compliant Messaging** | 9.6 (8 reviews) | Not enough data | 
| **Operating Systems - HIPAA Compliant Messaging** | 10.0 (8 reviews) | Not enough data | 
| **Message Lifespan - HIPAA Compliant Messaging** | 7.9 (8 reviews) | Not enough data | 
| **Workflow Enhancement - HIPAA Compliant Messaging** | 9.4 (8 reviews) | Not enough data | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **Rocket.Chat** | 8.8/10 | 39 |
| **Wire** | 8.5/10 | 16 |

#### Collaboration Tools

| Feature | Rocket.Chat | Wire | 
|---|---|---|
| **Screen Sharing** | 8.5 (25 reviews) ✓ Verified | 8.5 (11 reviews) ✓ Verified | 
| **Presentations** | 8.5 (17 reviews) | Feature Not Available | 
| **Whiteboarding** | 8.7 (13 reviews) | Feature Not Available | 
| **Live Chat** | 9.2 (18 reviews) ✓ Verified | Feature Not Available | 
| **Hand Raising** | 9.1 (13 reviews) ✓ Verified | Feature Not Available | 

#### Meeting Coordination

| Feature | Rocket.Chat | Wire | 
|---|---|---|
| **Scheduling** | 9.2 (19 reviews) | Feature Not Available | 
| **Recording** | 8.7 (17 reviews) ✓ Verified | Feature Not Available | 
| **Participant Permissions** | 8.8 (22 reviews) ✓ Verified | Feature Not Available | 
| **One-Click Join** | 9.2 (16 reviews) | 8.2 (11 reviews) ✓ Verified | 

#### Software Type

| Feature | Rocket.Chat | Wire | 
|---|---|---|
| **Mobile** | 8.2 (23 reviews) ✓ Verified | 8.3 (11 reviews) ✓ Verified | 
| **Browser Application** | 9.4 (17 reviews) ✓ Verified | 8.9 (9 reviews) ✓ Verified | 
| **Desktop Application** | 9.0 (21 reviews) ✓ Verified | 8.6 (11 reviews) ✓ Verified | 

#### Agentic AI - Video Conferencing

| Feature | Rocket.Chat | Wire | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Communication Platform as a Service (CPaaS)

| Product | Score | Reviews |
|---|---|---|
| **Rocket.Chat** | 8.8/10 | 73 |
| **Wire** | N/A | N/A |

#### Functionality

| Feature | Rocket.Chat | Wire | 
|---|---|---|
| **Ease Of Integration** | 8.9 (59 reviews) | Not enough data | 
| **API Call Speed** | 8.7 (53 reviews) | Not enough data | 
| **Communication Varieties** | 9.2 (63 reviews) | Not enough data | 

#### Support

| Feature | Rocket.Chat | Wire | 
|---|---|---|
| **Documentation** | 8.7 (57 reviews) | Not enough data | 
| **Community Support** | 8.8 (60 reviews) | Not enough data | 
| **Professional Support** | 8.7 (53 reviews) | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Rocket.Chat** | 8.6/10 | 146 |
| **Wire** | N/A | N/A |

#### Generative AI

| Feature | Rocket.Chat | Wire | 
|---|---|---|
| **AI Text Generation** | 9.4 (8 reviews) | Not enough data | 
| **AI Text Summarization** | 9.2 (8 reviews) | Not enough data | 
| **AI Text-to-Speech** | 9.4 (8 reviews) | Not enough data | 

#### Communication

| Feature | Rocket.Chat | Wire | 
|---|---|---|
| **Pop-up Chat** | 8.7 (107 reviews) ✓ Verified | Not enough data | 
| **Notifications** | 8.3 (121 reviews) ✓ Verified | Not enough data | 
| **Targeted Emails** | 8.1 (78 reviews) ✓ Verified | Not enough data | 
| **In-App Messaging** | 8.5 (108 reviews) ✓ Verified | Not enough data | 
| **Co-Browsing** | 8.7 (48 reviews) | Not enough data | 

####  Internal Use

| Feature | Rocket.Chat | Wire | 
|---|---|---|
| **Customization ** | 8.0 (109 reviews) ✓ Verified | Not enough data | 
| **Conversation Archiving** | 8.7 (93 reviews) ✓ Verified | Not enough data | 
| **Lead Development** | 8.1 (80 reviews) ✓ Verified | Not enough data | 
| **Knowledge Base** | 8.4 (78 reviews) ✓ Verified | Not enough data | 
| **Team Inbox ** | 8.7 (101 reviews) ✓ Verified | Not enough data | 
| **Customer Profiles** | 8.7 (82 reviews) ✓ Verified | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Rocket.Chat** | N/A | N/A |
| **Wire** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | Rocket.Chat | Wire | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Extensions

| Feature | Rocket.Chat | Wire | 
|---|---|---|
| **Tenancy Flexibility** | Not enough data | Not enough data | 
| **Native VoIP** | Not enough data | Not enough data | 
| **CCaaS Option** | Not enough data | Not enough data | 

#### Features

| Feature | Rocket.Chat | Wire | 
|---|---|---|
| **Voicemail to Email** | Not enough data | Not enough data | 
| **Voicemail to SMS** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Voice Conferencing** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Conference Transcripts** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Business Instant Messaging Software](https://www.g2.com/categories/business-instant-messaging), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing)

**Unique to Rocket.Chat (4):** [HIPAA Compliant Messaging Software](https://www.g2.com/categories/hipaa-compliant-messaging), [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas), [Live Chat Software](https://www.g2.com/categories/live-chat), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms)



---
## Reviewer Demographics

### By Company Size

| Segment | Rocket.Chat | Wire | 
|---|---|---|
| **Small-Business** | 35.6% | 63.2% | 
| **Mid-Market** | 50.4% | 22.8% | 
| **Enterprise** | 13.9% | 14.0% | 

### By Industry

#### Rocket.Chat

- **Information Technology and Services:** 22.8%
- **Computer Software:** 14.6%
- **Hospital & Health Care:** 4.3%
- **Marketing and Advertising:** 3.6%
- **Education Management:** 3.6%
- **Telecommunications:** 3.0%
- **Consumer Services:** 3.0%
- **Government Administration:** 2.4%
- **Higher Education:** 2.1%
- **Financial Services:** 2.1%
- **Other:** 38.3%

#### Wire

- **Information Technology and Services:** 16.7%
- **Computer Software:** 7.4%
- **Oil & Energy:** 5.6%
- **Design:** 5.6%
- **Health, Wellness and Fitness:** 3.7%
- **Retail:** 3.7%
- **Primary/Secondary Education:** 3.7%
- **Computer & Network Security:** 3.7%
- **Medical Devices:** 3.7%
- **Government Administration:** 1.9%
- **Other:** 44.4%

---
## Alternatives

### Alternatives to Rocket.Chat

- [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) — 4.4/5 stars (19095 reviews)
- [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) — 4.2/5 stars (18900 reviews)
- [Slack](https://www.g2.com/products/slack/reviews) — 4.5/5 stars (39098 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (808 reviews)
- [Mattermost](https://www.g2.com/products/mattermost/reviews) — 4.3/5 stars (368 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56424 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [Jitsi](https://www.g2.com/products/jitsi/reviews) — 4.3/5 stars (228 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3863 reviews)
- [Twilio](https://www.g2.com/products/twilio/reviews) — 4.1/5 stars (522 reviews)

### Alternatives to Wire

- [Element](https://www.g2.com/products/element-io/reviews) — 4.2/5 stars (43 reviews)
- [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) — 4.4/5 stars (19095 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56424 reviews)
- [Jitsi](https://www.g2.com/products/jitsi/reviews) — 4.3/5 stars (228 reviews)
- [Mattermost](https://www.g2.com/products/mattermost/reviews) — 4.3/5 stars (368 reviews)
- [Slack](https://www.g2.com/products/slack/reviews) — 4.5/5 stars (39098 reviews)
- [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) — 4.2/5 stars (18900 reviews)
- [Whereby Meetings](https://www.g2.com/products/whereby-meetings/reviews) — 4.6/5 stars (1169 reviews)
- [Lifesize](https://www.g2.com/products/lifesize/reviews) — 4.6/5 stars (513 reviews)
- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12620 reviews)

---
## Top Discussions

### Rocket.Chat

- Title: [Rocket chat had the voice message option but it was removed. Could it be reinstated or I will have to ask my company because it might be a case it was restricted by them?](https://www.g2.com/discussions/rocket-chat-had-the-voice-message-option-but-it-was-removed-could-it-be-reinstated-or-i-will-have-to-ask-my-company-because-it-might-be-a-case-it-was-restricted-by-them) — 2 comments, 1 upvote
  > **Top comment:** "I was actually fooled and scammed by someone I trusted with my funds through a transaction we did and I feel so disappointed and hurt knowing that someone..."
- Title: [Can I use this for personal use, similar to Whatsapp or Telegram?](https://www.g2.com/discussions/can-i-use-this-for-personal-use-similar-to-whatsapp-or-telegram) — 2 comments, 1 upvote
  > **Top comment:** "I was actually fooled and scammed by someone I trusted with my funds through a transaction we did and I feel so disappointed and hurt knowing that someone..."
- Title: [Is is possible to customize the REST Api of Rocket Chat?](https://www.g2.com/discussions/12467-is-is-possible-to-customize-the-rest-api-of-rocket-chat) — 2 comments, 1 upvote
  > **Top comment:** "If you mean building Rocket Chat Apps then have a look on the forums, these can be put up on the Rocket Chat..."
- Title: [What is Rocket.Chat used for?](https://www.g2.com/discussions/what-is-rocket-chat-used-for) — 1 comment
  > **Top comment:** "We use Rocket.chat as a messaging platforms for our volunteers to keep in contact with each other, We also use it to notify our volunteers of new..."
- Title: [When would there be a stable release of rocket chat which would all almost all the essential features working that I have discussed in most disliked features question above?](https://www.g2.com/discussions/when-would-there-be-a-stable-release-of-rocket-chat-which-would-all-almost-all-the-essential-features-working-that-i-have-discussed-in-most-disliked-features-question-above) — 1 comment, 1 upvote
  > **Top comment:** "Hello everyone, Are you looking for a professional trader, forex and binary manager who will help you trade and manage your account with good and massive..."

### Wire

- Title: [Can I do computer to computer remote screen sharing (including annotation abilities?  I hate join me and love Wire and would jump at a subscritption if you have those features.](https://www.g2.com/discussions/can-i-do-computer-to-computer-remote-screen-sharing-including-annotation-abilities-i-hate-join-me-and-love-wire-and-would-jump-at-a-subscritption-if-you-have-those-features) — 1 comment, 1 upvote
  > **Top comment:** "Not as far as I can tell however there are secure options that would satisfy your desire perhaps to remain outside the 13 eyes listening network.

I would..."
- Title: [Where and how are the encryption keys stored? Does Wire have access to those keys?](https://www.g2.com/discussions/where-and-how-are-the-encryption-keys-stored-does-wire-have-access-to-those-keys) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Encryption keys are generated and stored locally on your device and are never transmitted.

Wire Swiss GmbH does not have access to them.

See our..."
- Title: [Is Wire Open Source?](https://www.g2.com/discussions/is-wire-open-source) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes. Please see github.com/wireapp/wire for more information."
- Title: [How can I invite a guest with an existing Wire account to my team conversations?](https://www.g2.com/discussions/how-can-i-invite-a-guest-with-an-existing-wire-account-to-my-team-conversations) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "A guest is someone who is not part of your team but works with your team (e.g. a contractor).

To add them to a conversation:

1. Send the guest a..."
- Title: [Which languages does Wire support?](https://www.g2.com/discussions/which-languages-does-wire-support) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Wire for iOS is available in:
Arabic
Chinese (Simplified and..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/rocket-chat-vs-wire)