# Rocket.Chat, Upscope vs LiveChat Comparison

| | Rocket.Chat | Upscope | LiveChat | 
|---|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.7 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 374 | 118 | 807 | 
| **Largest Market Segment** | Mid-Market (50.4% of reviews) | Small-Business (45.5% of reviews) | Small-Business (44.6% of reviews) | 
| **Entry Level Price** | Free Per Year | No pricing available | $19.00 100 Visitors Per Month | 

---
## Top Pros & Cons

### Rocket.Chat

Pros:
- Ease of Use (14 reviews)
- Features (11 reviews)

Cons:
- Not User-Friendly (7 reviews)
- User Interface (7 reviews)

### Upscope

Pros:
- Ease of Use (3 reviews)
- Customer Engagement (2 reviews)

Cons:
- Access Issues (1 reviews)
- Connectivity Issues (1 reviews)

### LiveChat

Pros:
- Ease of Use (24 reviews)
- Features (20 reviews)

Cons:
- Not Intuitive (7 reviews)
- Chatbot Issues (6 reviews)

---
## Ratings Comparison
| Rating | Rocket.Chat | Upscope | LiveChat | 
|---|---|---|---|
  | **Meets Requirements** | 8.6 (282 reviews) | 9.1 (96 reviews) | 9.1 (705 reviews) | 
  | **Ease of Use** | 8.7 (289 reviews) | 9.5 (96 reviews) | 9.3 (704 reviews) | 
  | **Ease of Setup** | 8.2 (130 reviews) | 9.5 (36 reviews) | 9.0 (284 reviews) | 
  | **Ease of Admin** | 8.3 (123 reviews) | 9.7 (29 reviews) | 9.1 (275 reviews) | 
  | **Quality of Support** | 8.0 (237 reviews) | 9.1 (76 reviews) | 9.1 (653 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.2 (110 reviews) | 9.8 (32 reviews) | 9.1 (267 reviews) | 
  | **Product Direction (% positive)** | 8.4 (278 reviews) | 9.4 (91 reviews) | 8.3 (697 reviews) | 

---
## Pricing

### Rocket.Chat

#### Entry-Level Pricing

Plan: Starter

Price: Free Per Year

Description: Ideal for technical evaluation or small businesses

Key Features:
- Up to 50 users
- Self-managed only
- CORE CAPABILITIES, INCLUDING:

[Browse all 4 editions](https://www.g2.com/products/rocket-chat/pricing)

#### Free Trial

No

### Upscope

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### LiveChat

#### Entry-Level Pricing

Plan: Starter

Price: $19.00 100 Visitors Per Month

Description: Small business

Key Features:
- Text Intelligence
- Track up to 100 visitors
- 1 recurring campaign

[Browse all 3 editions](https://www.g2.com/products/livechat/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Rocket.Chat** | N/A | N/A |
| **Upscope** | N/A | N/A |
| **LiveChat** | 8.8/10 | 439 |

#### Ticket and Case Management

| Feature | Rocket.Chat | Upscope | LiveChat | 
|---|---|---|---|
| **Ticket creation user experience** | Not enough data | Not enough data | 9.2 (248 reviews) | 
| **Ticket response user experience** | Not enough data | Not enough data | 9.1 (245 reviews) | 
| **Workflow** | Not enough data | Not enough data | 9.0 (239 reviews) | 
| **Response Automation** | Not enough data | Not enough data | 9.2 (253 reviews) | 
| **SLA Management** | Not enough data | Not enough data | 8.5 (156 reviews) | 
| **Attachments/Screencasts** | Not enough data | Not enough data | 9.0 (231 reviews) | 
| **Ticket Collaboration** | Not enough data | Not enough data | 9.1 (230 reviews) | 
| **Customer and Contacts Database** | Not enough data | Not enough data | 8.9 (142 reviews) ✓ Verified | 

#### Generative AI

| Feature | Rocket.Chat | Upscope | LiveChat | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 6.4 (6 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.2 (6 reviews) | 

#### Agentic AI - Help Desk

| Feature | Rocket.Chat | Upscope | LiveChat | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Rocket.Chat | Upscope | LiveChat | 
|---|---|---|---|
| **Customer Portal** | Not enough data | Not enough data | 9.2 (220 reviews) ✓ Verified | 
| **Email to Case** | Not enough data | Not enough data | 9.3 (232 reviews) ✓ Verified | 
| **Chat/Live Support** | Not enough data | Not enough data | 9.4 (269 reviews) ✓ Verified | 
| **Social Integration** | Not enough data | Not enough data | 8.9 (222 reviews) ✓ Verified | 
| **Voice** | Not enough data | Not enough data | 8.5 (108 reviews) | 

#### Platform

| Feature | Rocket.Chat | Upscope | LiveChat | 
|---|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 9.1 (82 reviews) ✓ Verified | 
| **Customization ** | 8.0 (109 reviews) ✓ Verified | Not enough data | 8.4 (281 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 9.2 (88 reviews) ✓ Verified | 
| **Integration** | Not enough data | Not enough data | 8.9 (73 reviews) ✓ Verified | 
| **Reporting** | Not enough data | Not enough data | 9.0 (213 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | Not enough data | 9.1 (217 reviews) ✓ Verified | 

### Team Collaboration

| Product | Score | Reviews |
|---|---|---|
| **Rocket.Chat** | N/A | N/A |
| **Upscope** | N/A | N/A |
| **LiveChat** | N/A | N/A |

#### Communication

| Feature | Rocket.Chat | Upscope | LiveChat | 
|---|---|---|---|
| **Status Updates** | Not enough data | Not enough data | Not enough data | 
| **Instant Messaging** | Not enough data | Not enough data | Not enough data | 
| **Activity Feed** | Not enough data | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | Not enough data | 
| **Comments and Voting** | Not enough data | Not enough data | Not enough data | 
| **Discussions** | Not enough data | Not enough data | Not enough data | 
| **User Directory** | Not enough data | Not enough data | Not enough data | 
| **Online Status of Coworkers** | Not enough data | Not enough data | Not enough data | 

#### Content Management

| Feature | Rocket.Chat | Upscope | LiveChat | 
|---|---|---|---|
| **File Sharing** | Not enough data | Not enough data | Not enough data | 
| **Document Collaboration** | Not enough data | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | Not enough data | 

#### Productivity Tools

| Feature | Rocket.Chat | Upscope | LiveChat | 
|---|---|---|---|
| **Task Management** | Not enough data | Not enough data | Not enough data | 
| **Calendar** | Not enough data | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | Not enough data | 
| **Mobile** | Not enough data | Not enough data | Not enough data | 
| **Multi-Language Support** | Not enough data | Not enough data | Not enough data | 

#### Administration

| Feature | Rocket.Chat | Upscope | LiveChat | 
|---|---|---|---|
| **Moderation** | Not enough data | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | Not enough data | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Rocket.Chat** | N/A | N/A |
| **Upscope** | N/A | N/A |
| **LiveChat** | N/A | N/A |

#### Messenger

| Feature | Rocket.Chat | Upscope | LiveChat | 
|---|---|---|---|
| **Sequencing** | Not enough data | Not enough data | Not enough data | 
| **AI** | Not enough data | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | Not enough data | 
| **Customization Interface** | Not enough data | Not enough data | Not enough data | 

#### Channels

| Feature | Rocket.Chat | Upscope | LiveChat | 
|---|---|---|---|
| **Social Media** | Not enough data | Not enough data | Not enough data | 
| **Website** | Not enough data | Not enough data | Not enough data | 
| **Text Message (SMS)** | Not enough data | Not enough data | Not enough data | 
| **Voice Assistants** | Not enough data | Not enough data | Not enough data | 
| **Other** | Not enough data | Not enough data | Not enough data | 

#### Customers

| Feature | Rocket.Chat | Upscope | LiveChat | 
|---|---|---|---|
| **Targeting** | Not enough data | Not enough data | Not enough data | 
| **Profiles** | Not enough data | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | Not enough data | 
| **Lead Gathering** | Not enough data | Not enough data | Not enough data | 
| **Sales Conversion** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | Rocket.Chat | Upscope | LiveChat | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Business Instant Messaging

| Product | Score | Reviews |
|---|---|---|
| **Rocket.Chat** | 8.3/10 | 219 |
| **Upscope** | N/A | N/A |
| **LiveChat** | N/A | N/A |

#### Business Instant Messaging

| Feature | Rocket.Chat | Upscope | LiveChat | 
|---|---|---|---|
| **File Sharing** | 8.6 (165 reviews) | Not enough data | Not enough data | 
| **Notifications** | 8.1 (175 reviews) | Not enough data | Not enough data | 
| **Search** | 8.0 (167 reviews) | Not enough data | Not enough data | 

#### Business Instant Messaging 

| Feature | Rocket.Chat | Upscope | LiveChat | 
|---|---|---|---|
| **Audio Conferencing** | 7.7 (108 reviews) | Not enough data | Not enough data | 
| **Video Conferencing** | 7.6 (103 reviews) | Not enough data | Not enough data | 

#### Business Instant Messaging

| Feature | Rocket.Chat | Upscope | LiveChat | 
|---|---|---|---|
| **Mobile Application** | 7.8 (151 reviews) | Not enough data | Not enough data | 
| **Web Application** | 9.0 (170 reviews) | Not enough data | Not enough data | 
| **Integrations** | 8.5 (125 reviews) | Not enough data | Not enough data | 

#### Generative AI - Business Instant Messaging

| Feature | Rocket.Chat | Upscope | LiveChat | 
|---|---|---|---|
| **Text Summarization** | 9.0 (5 reviews) | Not enough data | Not enough data | 

#### AI - Business Instant Messaging

| Feature | Rocket.Chat | Upscope | LiveChat | 
|---|---|---|---|
| **AI Powered Search** | 9.0 (5 reviews) | Not enough data | Not enough data | 
| **Smart Notifications** | 9.3 (5 reviews) | Not enough data | Not enough data | 
| **AI Powered Language Translation** | 7.7 (5 reviews) | Not enough data | Not enough data | 
| **Content Generation** | 7.0 (5 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Business Instant Messaging

| Feature | Rocket.Chat | Upscope | LiveChat | 
|---|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 

### HIPAA Compliant Messaging

| Product | Score | Reviews |
|---|---|---|
| **Rocket.Chat** | 9.0/10 | 10 |
| **Upscope** | N/A | N/A |
| **LiveChat** | N/A | N/A |

#### Platform

| Feature | Rocket.Chat | Upscope | LiveChat | 
|---|---|---|---|
| **User Authorization - HIPAA Compliant Messaging** | 9.4 (9 reviews) | Not enough data | Not enough data | 
| **Compliant Texting - HIPAA Compliant Messaging** | 9.8 (9 reviews) | Not enough data | Not enough data | 
| **Compliant Emailing - HIPAA Compliant Messaging** | 7.4 (7 reviews) | Not enough data | Not enough data | 
| **Clinical Communication - HIPAA Compliance** | 8.3 (8 reviews) | Not enough data | Not enough data | 
| **HIPAA Compliance - HIPAA Compliant Messaging** | 9.6 (8 reviews) | Not enough data | Not enough data | 
| **Operating Systems - HIPAA Compliant Messaging** | 10.0 (8 reviews) | Not enough data | Not enough data | 
| **Message Lifespan - HIPAA Compliant Messaging** | 7.9 (8 reviews) | Not enough data | Not enough data | 
| **Workflow Enhancement - HIPAA Compliant Messaging** | 9.4 (8 reviews) | Not enough data | Not enough data | 

### Screen Sharing

| Product | Score | Reviews |
|---|---|---|
| **Rocket.Chat** | N/A | N/A |
| **Upscope** | 9.0/10 | 35 |
| **LiveChat** | N/A | N/A |

#### Presenter Tools

| Feature | Rocket.Chat | Upscope | LiveChat | 
|---|---|---|---|
| **Live Preview** | Not enough data | 9.3 (30 reviews) | Not enough data | 
| **Notifications Blocker** | Not enough data | 8.9 (24 reviews) | Not enough data | 
| **Remote Control** | Not enough data | 9.6 (30 reviews) | Not enough data | 
| **Switch Presenter** | Not enough data | 9.5 (23 reviews) | Not enough data | 

#### Conferencing Options

| Feature | Rocket.Chat | Upscope | LiveChat | 
|---|---|---|---|
| **Group Live Chat** | Not enough data | 8.4 (23 reviews) | Not enough data | 
| **Audio Conferencing** | Not enough data | 8.5 (26 reviews) | Not enough data | 
| **Video Conferencing** | Not enough data | 8.2 (23 reviews) | Not enough data | 

#### Application Tools

| Feature | Rocket.Chat | Upscope | LiveChat | 
|---|---|---|---|
| **Password Protection** | Not enough data | 8.8 (23 reviews) | Not enough data | 
| **Recording** | Not enough data | 9.3 (26 reviews) | Not enough data | 
| **In-Browser Application** | Not enough data | 9.7 (29 reviews) | Not enough data | 

#### Agentic AI - Screen Sharing

| Feature | Rocket.Chat | Upscope | LiveChat | 
|---|---|---|---|
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **Rocket.Chat** | 8.8/10 | 39 |
| **Upscope** | N/A | N/A |
| **LiveChat** | N/A | N/A |

#### Collaboration Tools

| Feature | Rocket.Chat | Upscope | LiveChat | 
|---|---|---|---|
| **Screen Sharing** | 8.5 (25 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Presentations** | 8.5 (17 reviews) | Not enough data | Not enough data | 
| **Whiteboarding** | 8.7 (13 reviews) | Not enough data | Not enough data | 
| **Live Chat** | 9.2 (18 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Hand Raising** | 9.1 (13 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Meeting Coordination

| Feature | Rocket.Chat | Upscope | LiveChat | 
|---|---|---|---|
| **Scheduling** | 9.2 (19 reviews) | Not enough data | Not enough data | 
| **Recording** | 8.7 (17 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Participant Permissions** | 8.8 (22 reviews) ✓ Verified | Not enough data | Not enough data | 
| **One-Click Join** | 9.2 (16 reviews) | Not enough data | Not enough data | 

#### Software Type

| Feature | Rocket.Chat | Upscope | LiveChat | 
|---|---|---|---|
| **Mobile** | 8.2 (23 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Browser Application** | 9.4 (17 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Desktop Application** | 9.0 (21 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Agentic AI - Video Conferencing

| Feature | Rocket.Chat | Upscope | LiveChat | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Communication Platform as a Service (CPaaS)

| Product | Score | Reviews |
|---|---|---|
| **Rocket.Chat** | 8.8/10 | 73 |
| **Upscope** | N/A | N/A |
| **LiveChat** | N/A | N/A |

#### Functionality

| Feature | Rocket.Chat | Upscope | LiveChat | 
|---|---|---|---|
| **Ease Of Integration** | 8.9 (59 reviews) | Not enough data | Not enough data | 
| **API Call Speed** | 8.7 (53 reviews) | Not enough data | Not enough data | 
| **Communication Varieties** | 9.2 (63 reviews) | Not enough data | Not enough data | 

#### Support

| Feature | Rocket.Chat | Upscope | LiveChat | 
|---|---|---|---|
| **Documentation** | 8.7 (57 reviews) | Not enough data | Not enough data | 
| **Community Support** | 8.8 (60 reviews) | Not enough data | Not enough data | 
| **Professional Support** | 8.7 (53 reviews) | Not enough data | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Rocket.Chat** | N/A | N/A |
| **Upscope** | N/A | N/A |
| **LiveChat** | N/A | N/A |

#### Responses

| Feature | Rocket.Chat | Upscope | LiveChat | 
|---|---|---|---|
| **Customization** | Not enough data | Not enough data | Not enough data | 
| **Control** | Not enough data | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | Not enough data | 
| **Menu bars** | Not enough data | Not enough data | Not enough data | 
| **Drip sequences** | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | Rocket.Chat | Upscope | LiveChat | 
|---|---|---|---|
| **Live chat** | Not enough data | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | Not enough data | 
| **A/B testing** | Not enough data | Not enough data | Not enough data | 
| **Role-based access** | Not enough data | Not enough data | Not enough data | 
| **Collection of information** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Rocket.Chat | Upscope | LiveChat | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Co-Browsing

| Product | Score | Reviews |
|---|---|---|
| **Rocket.Chat** | N/A | N/A |
| **Upscope** | 9.4/10 | 50 |
| **LiveChat** | N/A | N/A |

#### Administration

| Feature | Rocket.Chat | Upscope | LiveChat | 
|---|---|---|---|
| **Access Control** | Not enough data | 9.6 (48 reviews) | Not enough data | 
| **Web Page Navigation** | Not enough data | 9.4 (48 reviews) | Not enough data | 
| **Real Time Assistance** | Not enough data | 9.4 (46 reviews) | Not enough data | 

#### Security

| Feature | Rocket.Chat | Upscope | LiveChat | 
|---|---|---|---|
| **Data Security** | Not enough data | 9.4 (45 reviews) | Not enough data | 
| **Data Masking** | Not enough data | 9.3 (45 reviews) | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Rocket.Chat** | N/A | N/A |
| **Upscope** | N/A | N/A |
| **LiveChat** | N/A | N/A |

#### Conversational Platform

| Feature | Rocket.Chat | Upscope | LiveChat | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | Not enough data | 
| **Contextual Engagement** | Not enough data | Not enough data | Not enough data | 
| **Proactive Engagement** | Not enough data | Not enough data | Not enough data | 

#### Support Automation

| Feature | Rocket.Chat | Upscope | LiveChat | 
|---|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | Not enough data | 
| **Seamless Escalation** | Not enough data | Not enough data | Not enough data | 
| **Transcripts** | Not enough data | Not enough data | Not enough data | 
| **Self-Serve Support** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Rocket.Chat | Upscope | LiveChat | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Rocket.Chat** | N/A | N/A |
| **Upscope** | N/A | N/A |
| **LiveChat** | N/A | N/A |

#### Customer Support

| Feature | Rocket.Chat | Upscope | LiveChat | 
|---|---|---|---|
| **Text** | Not enough data | Not enough data | Not enough data | 
| **Speech** | Not enough data | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | Not enough data | 

#### Automation

| Feature | Rocket.Chat | Upscope | LiveChat | 
|---|---|---|---|
| **Ticket Resolution** | Not enough data | Not enough data | Not enough data | 
| **Customization** | Not enough data | Not enough data | Not enough data | 
| **Intelligent Routing** | Not enough data | Not enough data | Not enough data | 

#### Artificial Intelligence

| Feature | Rocket.Chat | Upscope | LiveChat | 
|---|---|---|---|
| **Learning** | Not enough data | Not enough data | Not enough data | 
| **Language** | Not enough data | Not enough data | Not enough data | 
| **Conversational AI** | Not enough data | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Rocket.Chat** | 8.6/10 | 146 |
| **Upscope** | N/A | N/A |
| **LiveChat** | 8.5/10 | 401 |

#### Generative AI

| Feature | Rocket.Chat | Upscope | LiveChat | 
|---|---|---|---|
| **AI Text Generation** | 9.4 (8 reviews) | Not enough data | 7.4 (9 reviews) | 
| **AI Text Summarization** | 9.2 (8 reviews) | Not enough data | 7.5 (8 reviews) | 
| **AI Text-to-Speech** | 9.4 (8 reviews) | Not enough data | Feature Not Available | 

#### Communication

| Feature | Rocket.Chat | Upscope | LiveChat | 
|---|---|---|---|
| **Pop-up Chat** | 8.7 (107 reviews) ✓ Verified | Not enough data | 9.2 (329 reviews) ✓ Verified | 
| **Notifications** | 8.3 (121 reviews) ✓ Verified | Not enough data | 8.9 (328 reviews) ✓ Verified | 
| **Targeted Emails** | 8.1 (78 reviews) ✓ Verified | Not enough data | 8.4 (221 reviews) | 
| **In-App Messaging** | 8.5 (108 reviews) ✓ Verified | Not enough data | 8.8 (269 reviews) ✓ Verified | 
| **Co-Browsing** | 8.7 (48 reviews) | Not enough data | 8.3 (30 reviews) | 

####  Internal Use

| Feature | Rocket.Chat | Upscope | LiveChat | 
|---|---|---|---|
| **Customization ** | 8.0 (109 reviews) ✓ Verified | Not enough data | 8.4 (281 reviews) ✓ Verified | 
| **Conversation Archiving** | 8.7 (93 reviews) ✓ Verified | Not enough data | 8.8 (303 reviews) ✓ Verified | 
| **Lead Development** | 8.1 (80 reviews) ✓ Verified | Not enough data | 8.6 (254 reviews) ✓ Verified | 
| **Knowledge Base** | 8.4 (78 reviews) ✓ Verified | Not enough data | 8.6 (259 reviews) ✓ Verified | 
| **Team Inbox ** | 8.7 (101 reviews) ✓ Verified | Not enough data | 8.6 (244 reviews) ✓ Verified | 
| **Customer Profiles** | 8.7 (82 reviews) ✓ Verified | Not enough data | 8.4 (249 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Rocket.Chat** | N/A | N/A |
| **Upscope** | N/A | N/A |
| **LiveChat** | N/A | N/A |

#### Generative AI

| Feature | Rocket.Chat | Upscope | LiveChat | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | Rocket.Chat | Upscope | LiveChat | 
|---|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | Not enough data | 
| **Searchable Articles** | Not enough data | Not enough data | Not enough data | 
| **Community Forums** | Not enough data | Not enough data | Feature Not Available | 
| **Mobile Optimization** | Not enough data | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | Not enough data | 

#### Self-Service Platform

| Feature | Rocket.Chat | Upscope | LiveChat | 
|---|---|---|---|
| **Branding** | Not enough data | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Rocket.Chat | Upscope | LiveChat | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Conversational Commerce Platforms

| Product | Score | Reviews |
|---|---|---|
| **Rocket.Chat** | N/A | N/A |
| **Upscope** | N/A | N/A |
| **LiveChat** | N/A | N/A |

#### Conversational AI - Conversational Commerce Platforms

| Feature | Rocket.Chat | Upscope | LiveChat | 
|---|---|---|---|
| **AI chatbots** | Not enough data | Not enough data | Not enough data | 
| **Messaging and Notifications** | Not enough data | Not enough data | Not enough data | 
| **AI agents ** | Not enough data | Not enough data | Not enough data | 
| **Voice assistants** | Not enough data | Not enough data | Not enough data | 
| **Communication apps** | Not enough data | Not enough data | Not enough data | 

#### Platform integration - Conversational Commerce Platforms

| Feature | Rocket.Chat | Upscope | LiveChat | 
|---|---|---|---|
| **Ecommerce stores** | Not enough data | Not enough data | Not enough data | 
| **Sales channels** | Not enough data | Not enough data | Not enough data | 
| **Payment Platform** | Not enough data | Not enough data | Not enough data | 
| **Internal tools** | Not enough data | Not enough data | Not enough data | 

#### Analytics and Reporting - Conversational Commerce Platforms

| Feature | Rocket.Chat | Upscope | LiveChat | 
|---|---|---|---|
| **Conversational analytics** | Not enough data | Not enough data | Not enough data | 
| **Advance reporting** | Not enough data | Not enough data | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Rocket.Chat** | N/A | N/A |
| **Upscope** | N/A | N/A |
| **LiveChat** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | Rocket.Chat | Upscope | LiveChat | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 

#### Extensions

| Feature | Rocket.Chat | Upscope | LiveChat | 
|---|---|---|---|
| **Tenancy Flexibility** | Not enough data | Not enough data | Not enough data | 
| **Native VoIP** | Not enough data | Not enough data | Not enough data | 
| **CCaaS Option** | Not enough data | Not enough data | Not enough data | 

#### Features

| Feature | Rocket.Chat | Upscope | LiveChat | 
|---|---|---|---|
| **Voicemail to Email** | Not enough data | Not enough data | Not enough data | 
| **Voicemail to SMS** | Not enough data | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | Not enough data | 
| **Voice Conferencing** | Not enough data | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | Not enough data | 
| **Conference Transcripts** | Not enough data | Not enough data | Not enough data | 

---
## Categories

**Unique to Rocket.Chat (6):** [Business Instant Messaging Software](https://www.g2.com/categories/business-instant-messaging), [HIPAA Compliant Messaging Software](https://www.g2.com/categories/hipaa-compliant-messaging), [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas), [Live Chat Software](https://www.g2.com/categories/live-chat), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms)

**Unique to Upscope (2):** [Screen Sharing Software](https://www.g2.com/categories/screen-sharing), [Co-Browsing Software](https://www.g2.com/categories/co-browsing)

**Unique to LiveChat (8):** [Chatbots Software](https://www.g2.com/categories/chatbots), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | Rocket.Chat | Upscope | LiveChat | 
|---|---|---|---|
| **Small-Business** | 35.6% | 45.5% | 44.6% | 
| **Mid-Market** | 50.4% | 36.4% | 37.5% | 
| **Enterprise** | 13.9% | 18.2% | 17.8% | 

### By Industry

#### Rocket.Chat

- **Information Technology and Services:** 22.8%
- **Computer Software:** 14.6%
- **Hospital & Health Care:** 4.3%
- **Marketing and Advertising:** 3.6%
- **Education Management:** 3.6%
- **Telecommunications:** 3.0%
- **Consumer Services:** 3.0%
- **Government Administration:** 2.4%
- **Higher Education:** 2.1%
- **Financial Services:** 2.1%
- **Other:** 38.3%

#### Upscope

- **Financial Services:** 20.0%
- **Computer Software:** 13.6%
- **Consulting:** 7.3%
- **Information Technology and Services:** 7.3%
- **Insurance:** 6.4%
- **Consumer Services:** 5.5%
- **Automotive:** 4.5%
- **Banking:** 4.5%
- **Marketing and Advertising:** 3.6%
- **Legal Services:** 3.6%
- **Other:** 23.6%

#### LiveChat

- **Computer Software:** 8.8%
- **Information Technology and Services:** 8.6%
- **Retail:** 6.3%
- **Financial Services:** 4.0%
- **Internet:** 3.7%
- **Education Management:** 3.6%
- **Consumer Services:** 3.4%
- **Marketing and Advertising:** 3.2%
- **Telecommunications:** 2.9%
- **Banking:** 2.4%
- **Other:** 53.2%

---
## Alternatives

### Alternatives to Rocket.Chat

- [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) — 4.4/5 stars (18992 reviews)
- [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) — 4.2/5 stars (18890 reviews)
- [Slack](https://www.g2.com/products/slack/reviews) — 4.5/5 stars (39041 reviews)
- [Mattermost](https://www.g2.com/products/mattermost/reviews) — 4.3/5 stars (368 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56383 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [Jitsi](https://www.g2.com/products/jitsi/reviews) — 4.3/5 stars (227 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3854 reviews)
- [Twilio](https://www.g2.com/products/twilio/reviews) — 4.1/5 stars (520 reviews)
- [Google Workspace](https://www.g2.com/products/google-workspace/reviews) — 4.6/5 stars (48008 reviews)

### Alternatives to Upscope

- [Surfly](https://www.g2.com/products/surfly/reviews) — 4.8/5 stars (100 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3958 reviews)
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (694 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (501 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56383 reviews)
- [GoTo Meeting](https://www.g2.com/products/goto-meeting/reviews) — 4.2/5 stars (17097 reviews)
- [Google Workspace](https://www.g2.com/products/google-workspace/reviews) — 4.6/5 stars (48008 reviews)
- [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) — 4.2/5 stars (18890 reviews)
- [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) — 4.6/5 stars (5819 reviews)

### Alternatives to LiveChat

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6943 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3854 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1905 reviews)
- [LivePerson](https://www.g2.com/products/liveperson/reviews) — 4.3/5 stars (207 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (498 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3747 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews)
- [Lime Connect (formerly Userlike)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews) — 4.4/5 stars (453 reviews)
- [Zoho SalesIQ](https://www.g2.com/products/zoho-salesiq/reviews) — 4.4/5 stars (256 reviews)

---
## Top Discussions

### Rocket.Chat

- Title: [Rocket chat had the voice message option but it was removed. Could it be reinstated or I will have to ask my company because it might be a case it was restricted by them?](https://www.g2.com/discussions/rocket-chat-had-the-voice-message-option-but-it-was-removed-could-it-be-reinstated-or-i-will-have-to-ask-my-company-because-it-might-be-a-case-it-was-restricted-by-them) — 2 comments, 1 upvote
  > **Top comment:** "I was actually fooled and scammed by someone I trusted with my funds through a transaction we did and I feel so disappointed and hurt knowing that someone..."
- Title: [Can I use this for personal use, similar to Whatsapp or Telegram?](https://www.g2.com/discussions/can-i-use-this-for-personal-use-similar-to-whatsapp-or-telegram) — 2 comments, 1 upvote
  > **Top comment:** "I was actually fooled and scammed by someone I trusted with my funds through a transaction we did and I feel so disappointed and hurt knowing that someone..."
- Title: [Is is possible to customize the REST Api of Rocket Chat?](https://www.g2.com/discussions/12467-is-is-possible-to-customize-the-rest-api-of-rocket-chat) — 2 comments, 1 upvote
  > **Top comment:** "If you mean building Rocket Chat Apps then have a look on the forums, these can be put up on the Rocket Chat..."
- Title: [What is Rocket.Chat used for?](https://www.g2.com/discussions/what-is-rocket-chat-used-for) — 1 comment
  > **Top comment:** "We use Rocket.chat as a messaging platforms for our volunteers to keep in contact with each other, We also use it to notify our volunteers of new..."
- Title: [When would there be a stable release of rocket chat which would all almost all the essential features working that I have discussed in most disliked features question above?](https://www.g2.com/discussions/when-would-there-be-a-stable-release-of-rocket-chat-which-would-all-almost-all-the-essential-features-working-that-i-have-discussed-in-most-disliked-features-question-above) — 1 comment, 1 upvote
  > **Top comment:** "Hello everyone, Are you looking for a professional trader, forex and binary manager who will help you trade and manage your account with good and massive..."

### Upscope

- Title: [I am really curious to why you can not show all users when you login that are online at the moment?](https://www.g2.com/discussions/12709-i-am-really-curious-to-why-you-can-not-show-all-users-when-you-login-that-are-online-at-the-moment) — 2 comments, 1 upvote
  > **Top comment:** "Hi Michael, 
We just recently saw this, I had not realised there were comments added here so I apologise for the late reply. 

The Upscope search page by..."
- Title: [Security](https://www.g2.com/discussions/security-c9b57bb7-8771-4d53-a8cb-d4e8bbc9617d) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Upscope is used by banking, health and SaaS companies worldwide because it gives them complete control over what data is transferred if any. Upscope is ISO..."
- Title: [Interactive features](https://www.g2.com/discussions/interactive-features) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "The support agent can click and scroll directly on the customer's screen. The customer will see a second mouse cursor appear and they can work together to..."
- Title: [No-download software](https://www.g2.com/discussions/no-download-software) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Neither the customer or the agent needs to download or install any software. Upscope cobrowsing is added to your website when you first sign up. After that,..."

### LiveChat

- Title: [HIS DOCTRINE!! by Paul T. Wright Jr](https://www.g2.com/discussions/his-doctrine-by-paul-t-wright-jr) — 3 comments, 1 upvote
  > **Top comment:** "I have checked on this book and I have purchased two copies and have seen the way it reaches people with the Bible and Word in a concept that shows how we..."
- Title: [How does LiveChat work when no one is available?](https://www.g2.com/discussions/how-does-livechat-work-when-no-one-is-available) — 3 comments, 2 upvotes *(includes official response)*
  > **Top comment:** "When you are offline the chat window changes into the ticket form. It means that your visitors can leave messages as tickets and contact you even after your..."
- Title: [Can one user respond to multiple chats concurrently?](https://www.g2.com/discussions/can-one-user-respond-to-multiple-chats-concurrently) — 3 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Each user can chat with up to 99 customers at the same time. 
"
- Title: [Can I initiate a chat myself or do I need to have to wait for a customer to do it?](https://www.g2.com/discussions/can-i-initiate-a-chat-myself-or-do-i-need-to-have-to-wait-for-a-customer-to-do-it) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "You can initiate a chat with a customer by using the greetings feature. For example, you can invite a customer automatically when he or she navigates to a..."
- Title: [How hard is it to install LiveChat on the website?](https://www.g2.com/discussions/how-hard-is-it-to-install-livechat-on-the-website) — 2 comments, 2 upvotes *(includes official response)*
  > **Top comment:** "To start off, you need to create a LiveChat license.

After that you will be redirected to a page with the LiveChat code. Here, you can choose to implement..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/rocket-chat-vs-upscope-vs-livechat)