# Rocket.Chat, Upscope vs Webex Suite Comparison

| | Rocket.Chat | Upscope | Webex Suite | 
|---|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.7 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 374 | 118 | 18,890 | 
| **Largest Market Segment** | Mid-Market (50.4% of reviews) | Small-Business (45.5% of reviews) | Enterprise (50.5% of reviews) | 
| **Entry Level Price** | Free Per Year | No pricing available | $0.00 | 

---
## Top Pros & Cons

### Rocket.Chat

Pros:
- Ease of Use (14 reviews)
- Features (11 reviews)

Cons:
- Not User-Friendly (7 reviews)
- User Interface (7 reviews)

### Upscope

Pros:
- Ease of Use (3 reviews)
- Customer Engagement (2 reviews)

Cons:
- Access Issues (1 reviews)
- Connectivity Issues (1 reviews)

### Webex Suite

Pros:
- Ease of Use (271 reviews)
- Video Conferencing (187 reviews)

Cons:
- Slow Loading (103 reviews)
- Performance Issues (93 reviews)

---
## Ratings Comparison
| Rating | Rocket.Chat | Upscope | Webex Suite | 
|---|---|---|---|
  | **Meets Requirements** | 8.6 (282 reviews) | 9.1 (96 reviews) | 8.9 (14773 reviews) | 
  | **Ease of Use** | 8.7 (289 reviews) | 9.5 (96 reviews) | 8.7 (14829 reviews) | 
  | **Ease of Setup** | 8.2 (130 reviews) | 9.5 (36 reviews) | 8.5 (3027 reviews) | 
  | **Ease of Admin** | 8.3 (123 reviews) | 9.7 (29 reviews) | 8.5 (2668 reviews) | 
  | **Quality of Support** | 8.0 (237 reviews) | 9.1 (76 reviews) | 8.5 (11831 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.2 (110 reviews) | 9.8 (32 reviews) | 8.7 (2564 reviews) | 
  | **Product Direction (% positive)** | 8.4 (278 reviews) | 9.4 (91 reviews) | 7.8 (14227 reviews) | 

---
## Pricing

### Rocket.Chat

#### Entry-Level Pricing

Plan: Starter

Price: Free Per Year

Description: Ideal for technical evaluation or small businesses

Key Features:
- Up to 50 users
- Self-managed only
- CORE CAPABILITIES, INCLUDING:

[Browse all 4 editions](https://www.g2.com/products/rocket-chat/pricing)

#### Free Trial

No

### Upscope

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Webex Suite

#### Entry-Level Pricing

Plan: Basic Plan

Price: $0.00

Description: Our free plan has limited access to certain features, but it's a great way for you to try before you buy.

Key Features:
- Up to 50 min meeting length
- Up to 100 participants
- Screen Sharing

[Browse all 5 editions](https://www.g2.com/products/cisco-webex-suite/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Team Collaboration

| Product | Score | Reviews |
|---|---|---|
| **Rocket.Chat** | N/A | N/A |
| **Upscope** | N/A | N/A |
| **Webex Suite** | N/A | N/A |

#### Communication

| Feature | Rocket.Chat | Upscope | Webex Suite | 
|---|---|---|---|
| **Status Updates** | Not enough data | Not enough data | Not enough data | 
| **Instant Messaging** | Not enough data | Not enough data | Not enough data | 
| **Activity Feed** | Not enough data | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | Not enough data | 
| **Comments and Voting** | Not enough data | Not enough data | Not enough data | 
| **Discussions** | Not enough data | Not enough data | Not enough data | 
| **User Directory** | Not enough data | Not enough data | Not enough data | 
| **Online Status of Coworkers** | Not enough data | Not enough data | Not enough data | 

#### Content Management

| Feature | Rocket.Chat | Upscope | Webex Suite | 
|---|---|---|---|
| **File Sharing** | Not enough data | Not enough data | Not enough data | 
| **Document Collaboration** | Not enough data | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | Not enough data | 

#### Productivity Tools

| Feature | Rocket.Chat | Upscope | Webex Suite | 
|---|---|---|---|
| **Task Management** | Not enough data | Not enough data | Not enough data | 
| **Calendar** | Not enough data | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | Not enough data | 
| **Mobile** | Not enough data | Not enough data | Not enough data | 
| **Multi-Language Support** | Not enough data | Not enough data | Not enough data | 

#### Administration

| Feature | Rocket.Chat | Upscope | Webex Suite | 
|---|---|---|---|
| **Moderation** | Not enough data | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | Not enough data | 

### Virtual Classroom

| Product | Score | Reviews |
|---|---|---|
| **Rocket.Chat** | N/A | N/A |
| **Upscope** | N/A | N/A |
| **Webex Suite** | 8.9/10 | 1178 |

#### Content Sharing

| Feature | Rocket.Chat | Upscope | Webex Suite | 
|---|---|---|---|
| **Video Streaming** | Not enough data | Not enough data | 9.1 (989 reviews) | 
| **Session Recording** | Not enough data | Not enough data | 9.0 (969 reviews) | 
| **File Sharing** | Not enough data | Not enough data | 8.9 (947 reviews) | 

#### Collaboration

| Feature | Rocket.Chat | Upscope | Webex Suite | 
|---|---|---|---|
| **Whiteboard** | Not enough data | Not enough data | 8.8 (903 reviews) | 
| **Hand Raising** | Not enough data | Not enough data | 9.0 (982 reviews) | 
| **Participation Controls** | Not enough data | Not enough data | 9.0 (975 reviews) | 
| **Survey Tools** | Not enough data | Not enough data | 8.8 (879 reviews) | 
| **Screen Sharing** | Not enough data | Not enough data | 9.2 (1005 reviews) | 

#### Functionality

| Feature | Rocket.Chat | Upscope | Webex Suite | 
|---|---|---|---|
| **Technical Support** | Not enough data | Not enough data | 8.8 (881 reviews) | 
| **Live Chat** | Not enough data | Not enough data | 9.0 (980 reviews) | 
| **Markup Tools** | Not enough data | Not enough data | 8.9 (882 reviews) | 

#### Agentic AI - Virtual Classroom

| Feature | Rocket.Chat | Upscope | Webex Suite | 
|---|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 7.9 (21 reviews) | 

### Business Instant Messaging

| Product | Score | Reviews |
|---|---|---|
| **Rocket.Chat** | 8.3/10 | 219 |
| **Upscope** | N/A | N/A |
| **Webex Suite** | 8.4/10 | 1249 |

#### Business Instant Messaging

| Feature | Rocket.Chat | Upscope | Webex Suite | 
|---|---|---|---|
| **File Sharing** | 8.6 (165 reviews) | Not enough data | 8.6 (946 reviews) | 
| **Notifications** | 8.1 (175 reviews) | Not enough data | 8.8 (1049 reviews) | 
| **Search** | 8.0 (167 reviews) | Not enough data | 8.5 (960 reviews) | 

#### Business Instant Messaging 

| Feature | Rocket.Chat | Upscope | Webex Suite | 
|---|---|---|---|
| **Audio Conferencing** | 7.7 (108 reviews) | Not enough data | 9.0 (1023 reviews) | 
| **Video Conferencing** | 7.6 (103 reviews) | Not enough data | 8.9 (966 reviews) | 

#### Business Instant Messaging

| Feature | Rocket.Chat | Upscope | Webex Suite | 
|---|---|---|---|
| **Mobile Application** | 7.8 (151 reviews) | Not enough data | 8.7 (908 reviews) | 
| **Web Application** | 9.0 (170 reviews) | Not enough data | 8.8 (966 reviews) | 
| **Integrations** | 8.5 (125 reviews) | Not enough data | 8.7 (872 reviews) | 

#### Generative AI - Business Instant Messaging

| Feature | Rocket.Chat | Upscope | Webex Suite | 
|---|---|---|---|
| **Text Summarization** | 9.0 (5 reviews) | Not enough data | 8.2 (53 reviews) | 

#### AI - Business Instant Messaging

| Feature | Rocket.Chat | Upscope | Webex Suite | 
|---|---|---|---|
| **AI Powered Search** | 9.0 (5 reviews) | Not enough data | 8.1 (55 reviews) | 
| **Smart Notifications** | 9.3 (5 reviews) | Not enough data | 8.2 (54 reviews) | 
| **AI Powered Language Translation** | 7.7 (5 reviews) | Not enough data | 8.0 (55 reviews) | 
| **Content Generation** | 7.0 (5 reviews) | Not enough data | 7.7 (53 reviews) | 

#### Agentic AI - Business Instant Messaging

| Feature | Rocket.Chat | Upscope | Webex Suite | 
|---|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 7.8 (37 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 7.7 (37 reviews) | 

### Virtual Workspaces

| Product | Score | Reviews |
|---|---|---|
| **Rocket.Chat** | N/A | N/A |
| **Upscope** | N/A | N/A |
| **Webex Suite** | 8.5/10 | 100 |

#### Visual Tools

| Feature | Rocket.Chat | Upscope | Webex Suite | 
|---|---|---|---|
| **Whiteboarding** | Not enough data | Not enough data | 8.6 (69 reviews) | 
| **Annotations** | Not enough data | Not enough data | 8.6 (64 reviews) | 
| **Graphing** | Not enough data | Not enough data | 8.4 (64 reviews) | 
| **Templates** | Not enough data | Not enough data | 8.4 (66 reviews) | 

#### Office Customization

| Feature | Rocket.Chat | Upscope | Webex Suite | 
|---|---|---|---|
| **Office Decor** | Not enough data | Not enough data | 8.8 (64 reviews) | 
| **Customized Floor Plans** | Not enough data | Not enough data | 8.7 (62 reviews) | 
| **Personal Offices** | Not enough data | Not enough data | 8.5 (62 reviews) | 

#### Guest Tools

| Feature | Rocket.Chat | Upscope | Webex Suite | 
|---|---|---|---|
| **Virtual Receptionist** | Not enough data | Not enough data | 8.6 (60 reviews) | 
| **External Video Conferencing** | Not enough data | Not enough data | 8.6 (62 reviews) | 
| **Guest Links** | Not enough data | Not enough data | 8.6 (58 reviews) | 

#### Collaboration Tools

| Feature | Rocket.Chat | Upscope | Webex Suite | 
|---|---|---|---|
| **Simultaneous Screen Sharing** | Not enough data | Not enough data | 8.7 (64 reviews) | 
| **Document Sharing** | Not enough data | Not enough data | 9.0 (68 reviews) | 
| **Availability Status** | Not enough data | Not enough data | 9.0 (65 reviews) | 
| **Mobile Application** | Not enough data | Not enough data | 8.8 (63 reviews) | 

#### Agentic AI - Virtual Workspaces

| Feature | Rocket.Chat | Upscope | Webex Suite | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 7.6 (30 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 7.3 (29 reviews) | 

### Collaborative Whiteboard

| Product | Score | Reviews |
|---|---|---|
| **Rocket.Chat** | N/A | N/A |
| **Upscope** | N/A | N/A |
| **Webex Suite** | 8.7/10 | 484 |

#### Design Tools

| Feature | Rocket.Chat | Upscope | Webex Suite | 
|---|---|---|---|
| **Drawing** | Not enough data | Not enough data | 8.8 (356 reviews) | 
| **Marker Colors** | Not enough data | Not enough data | 8.8 (355 reviews) | 
| **Mind Mapping** | Not enough data | Not enough data | 8.6 (310 reviews) | 
| **Templates** | Not enough data | Not enough data | 8.7 (317 reviews) | 
| **Drag-and-Drop** | Not enough data | Not enough data | 8.8 (333 reviews) | 

#### Communication Tools

| Feature | Rocket.Chat | Upscope | Webex Suite | 
|---|---|---|---|
| **Voting** | Not enough data | Not enough data | 8.9 (334 reviews) | 
| **Commenting** | Not enough data | Not enough data | 9.0 (356 reviews) | 

#### Integrations

| Feature | Rocket.Chat | Upscope | Webex Suite | 
|---|---|---|---|
| **CMS Integrations** | Not enough data | Not enough data | 8.7 (285 reviews) | 
| **Sharing** | Not enough data | Not enough data | 9.0 (354 reviews) | 

#### Software Offering

| Feature | Rocket.Chat | Upscope | Webex Suite | 
|---|---|---|---|
| **In-Browser** | Not enough data | Not enough data | 8.8 (352 reviews) | 
| **Desktop App** | Not enough data | Not enough data | 9.2 (389 reviews) | 
| **Mobile App** | Not enough data | Not enough data | 9.0 (374 reviews) | 

#### Agentic AI - Collaborative Whiteboard

| Feature | Rocket.Chat | Upscope | Webex Suite | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.0 (19 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 7.9 (20 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 8.3 (20 reviews) | 

### HIPAA Compliant Messaging

| Product | Score | Reviews |
|---|---|---|
| **Rocket.Chat** | 9.0/10 | 10 |
| **Upscope** | N/A | N/A |
| **Webex Suite** | N/A | N/A |

#### Platform

| Feature | Rocket.Chat | Upscope | Webex Suite | 
|---|---|---|---|
| **User Authorization - HIPAA Compliant Messaging** | 9.4 (9 reviews) | Not enough data | Not enough data | 
| **Compliant Texting - HIPAA Compliant Messaging** | 9.8 (9 reviews) | Not enough data | Not enough data | 
| **Compliant Emailing - HIPAA Compliant Messaging** | 7.4 (7 reviews) | Not enough data | Not enough data | 
| **Clinical Communication - HIPAA Compliance** | 8.3 (8 reviews) | Not enough data | Not enough data | 
| **HIPAA Compliance - HIPAA Compliant Messaging** | 9.6 (8 reviews) | Not enough data | Not enough data | 
| **Operating Systems - HIPAA Compliant Messaging** | 10.0 (8 reviews) | Not enough data | Not enough data | 
| **Message Lifespan - HIPAA Compliant Messaging** | 7.9 (8 reviews) | Not enough data | Not enough data | 
| **Workflow Enhancement - HIPAA Compliant Messaging** | 9.4 (8 reviews) | Not enough data | Not enough data | 

### Screen Sharing

| Product | Score | Reviews |
|---|---|---|
| **Rocket.Chat** | N/A | N/A |
| **Upscope** | 9.0/10 | 35 |
| **Webex Suite** | 8.7/10 | 6257 |

#### Presenter Tools

| Feature | Rocket.Chat | Upscope | Webex Suite | 
|---|---|---|---|
| **Live Preview** | Not enough data | 9.3 (30 reviews) | 8.9 (4893 reviews) | 
| **Notifications Blocker** | Not enough data | 8.9 (24 reviews) | 8.5 (4249 reviews) ✓ Verified | 
| **Remote Control** | Not enough data | 9.6 (30 reviews) | 8.8 (4608 reviews) ✓ Verified | 
| **Switch Presenter** | Not enough data | 9.5 (23 reviews) | 8.9 (5123 reviews) ✓ Verified | 

#### Conferencing Options

| Feature | Rocket.Chat | Upscope | Webex Suite | 
|---|---|---|---|
| **Group Live Chat** | Not enough data | 8.4 (23 reviews) | 9.0 (5261 reviews) ✓ Verified | 
| **Audio Conferencing** | Not enough data | 8.5 (26 reviews) | 9.0 (5495 reviews) ✓ Verified | 
| **Video Conferencing** | Not enough data | 8.2 (23 reviews) | 9.0 (5412 reviews) ✓ Verified | 

#### Application Tools

| Feature | Rocket.Chat | Upscope | Webex Suite | 
|---|---|---|---|
| **Password Protection** | Not enough data | 8.8 (23 reviews) | 8.8 (4344 reviews) ✓ Verified | 
| **Recording** | Not enough data | 9.3 (26 reviews) | 8.8 (4911 reviews) ✓ Verified | 
| **In-Browser Application** | Not enough data | 9.7 (29 reviews) | 8.7 (4873 reviews) | 

#### Agentic AI - Screen Sharing

| Feature | Rocket.Chat | Upscope | Webex Suite | 
|---|---|---|---|
| **Decision Making** | Not enough data | Not enough data | 7.5 (50 reviews) | 

### Visual Collaboration Platforms

| Product | Score | Reviews |
|---|---|---|
| **Rocket.Chat** | N/A | N/A |
| **Upscope** | N/A | N/A |
| **Webex Suite** | 8.4/10 | 50 |

#### Collaboration

| Feature | Rocket.Chat | Upscope | Webex Suite | 
|---|---|---|---|
| **Integrated Communications** | Not enough data | Not enough data | 9.1 (32 reviews) | 
| **Native Communications** | Not enough data | Not enough data | 8.7 (33 reviews) | 
| **Board Overview** | Not enough data | Not enough data | 8.6 (31 reviews) | 
| **Screen Sharing** | Not enough data | Not enough data | 8.9 (35 reviews) | 

#### Hardware

| Feature | Rocket.Chat | Upscope | Webex Suite | 
|---|---|---|---|
| **Required Hardware** | Not enough data | Not enough data | 8.7 (31 reviews) | 
| **Bring Your Own Device** | Not enough data | Not enough data | 8.5 (31 reviews) | 

####  Security

| Feature | Rocket.Chat | Upscope | Webex Suite | 
|---|---|---|---|
| **Permissions** | Not enough data | Not enough data | 9.0 (32 reviews) | 
| **Single Sign-On (SSO)** | Not enough data | Not enough data | 8.8 (32 reviews) | 

#### Agentic AI - Visual Collaboration Platforms

| Feature | Rocket.Chat | Upscope | Webex Suite | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 6.9 (14 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 6.8 (12 reviews) | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **Rocket.Chat** | 8.8/10 | 39 |
| **Upscope** | N/A | N/A |
| **Webex Suite** | 8.7/10 | 11900 |

#### Collaboration Tools

| Feature | Rocket.Chat | Upscope | Webex Suite | 
|---|---|---|---|
| **Screen Sharing** | 8.5 (25 reviews) ✓ Verified | Not enough data | 9.0 (10201 reviews) ✓ Verified | 
| **Presentations** | 8.5 (17 reviews) | Not enough data | 9.1 (2973 reviews) ✓ Verified | 
| **Whiteboarding** | 8.7 (13 reviews) | Not enough data | 8.8 (2652 reviews) ✓ Verified | 
| **Live Chat** | 9.2 (18 reviews) ✓ Verified | Not enough data | 9.0 (3227 reviews) ✓ Verified | 
| **Hand Raising** | 9.1 (13 reviews) ✓ Verified | Not enough data | 9.0 (3042 reviews) | 

#### Meeting Coordination

| Feature | Rocket.Chat | Upscope | Webex Suite | 
|---|---|---|---|
| **Scheduling** | 9.2 (19 reviews) | Not enough data | 8.7 (9169 reviews) | 
| **Recording** | 8.7 (17 reviews) ✓ Verified | Not enough data | 8.7 (8658 reviews) ✓ Verified | 
| **Participant Permissions** | 8.8 (22 reviews) ✓ Verified | Not enough data | 8.7 (9024 reviews) ✓ Verified | 
| **One-Click Join** | 9.2 (16 reviews) | Not enough data | 8.8 (3180 reviews) ✓ Verified | 

#### Software Type

| Feature | Rocket.Chat | Upscope | Webex Suite | 
|---|---|---|---|
| **Mobile** | 8.2 (23 reviews) ✓ Verified | Not enough data | 8.6 (7755 reviews) ✓ Verified | 
| **Browser Application** | 9.4 (17 reviews) ✓ Verified | Not enough data | 8.8 (3112 reviews) ✓ Verified | 
| **Desktop Application** | 9.0 (21 reviews) ✓ Verified | Not enough data | 9.0 (3268 reviews) ✓ Verified | 

#### Agentic AI - Video Conferencing

| Feature | Rocket.Chat | Upscope | Webex Suite | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 7.9 (99 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 7.8 (94 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 7.8 (90 reviews) | 

### Communication Platform as a Service (CPaaS)

| Product | Score | Reviews |
|---|---|---|
| **Rocket.Chat** | 8.8/10 | 73 |
| **Upscope** | N/A | N/A |
| **Webex Suite** | N/A | N/A |

#### Functionality

| Feature | Rocket.Chat | Upscope | Webex Suite | 
|---|---|---|---|
| **Ease Of Integration** | 8.9 (59 reviews) | Not enough data | Not enough data | 
| **API Call Speed** | 8.7 (53 reviews) | Not enough data | Not enough data | 
| **Communication Varieties** | 9.2 (63 reviews) | Not enough data | Not enough data | 

#### Support

| Feature | Rocket.Chat | Upscope | Webex Suite | 
|---|---|---|---|
| **Documentation** | 8.7 (57 reviews) | Not enough data | Not enough data | 
| **Community Support** | 8.8 (60 reviews) | Not enough data | Not enough data | 
| **Professional Support** | 8.7 (53 reviews) | Not enough data | Not enough data | 

### Co-Browsing

| Product | Score | Reviews |
|---|---|---|
| **Rocket.Chat** | N/A | N/A |
| **Upscope** | 9.4/10 | 50 |
| **Webex Suite** | N/A | N/A |

#### Administration

| Feature | Rocket.Chat | Upscope | Webex Suite | 
|---|---|---|---|
| **Access Control** | Not enough data | 9.6 (48 reviews) | Not enough data | 
| **Web Page Navigation** | Not enough data | 9.4 (48 reviews) | Not enough data | 
| **Real Time Assistance** | Not enough data | 9.4 (46 reviews) | Not enough data | 

#### Security

| Feature | Rocket.Chat | Upscope | Webex Suite | 
|---|---|---|---|
| **Data Security** | Not enough data | 9.4 (45 reviews) | Not enough data | 
| **Data Masking** | Not enough data | 9.3 (45 reviews) | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Rocket.Chat** | 8.6/10 | 146 |
| **Upscope** | N/A | N/A |
| **Webex Suite** | N/A | N/A |

#### Generative AI

| Feature | Rocket.Chat | Upscope | Webex Suite | 
|---|---|---|---|
| **AI Text Generation** | 9.4 (8 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 9.2 (8 reviews) | Not enough data | Not enough data | 
| **AI Text-to-Speech** | 9.4 (8 reviews) | Not enough data | Not enough data | 

#### Communication

| Feature | Rocket.Chat | Upscope | Webex Suite | 
|---|---|---|---|
| **Pop-up Chat** | 8.7 (107 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Notifications** | 8.3 (121 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Targeted Emails** | 8.1 (78 reviews) ✓ Verified | Not enough data | Not enough data | 
| **In-App Messaging** | 8.5 (108 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Co-Browsing** | 8.7 (48 reviews) | Not enough data | Not enough data | 

####  Internal Use

| Feature | Rocket.Chat | Upscope | Webex Suite | 
|---|---|---|---|
| **Customization ** | 8.0 (109 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Conversation Archiving** | 8.7 (93 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Lead Development** | 8.1 (80 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Knowledge Base** | 8.4 (78 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Team Inbox ** | 8.7 (101 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Customer Profiles** | 8.7 (82 reviews) ✓ Verified | Not enough data | Not enough data | 

### AI Meeting Assistants

| Product | Score | Reviews |
|---|---|---|
| **Rocket.Chat** | N/A | N/A |
| **Upscope** | N/A | N/A |
| **Webex Suite** | 9.2/10 | 68 |

#### Meeting Prep - AI Meeting Assistants

| Feature | Rocket.Chat | Upscope | Webex Suite | 
|---|---|---|---|
| **Agenda Management** | Not enough data | Not enough data | 9.3 (40 reviews) | 
| **Virtual Meeting Hosting** | Not enough data | Not enough data | 9.3 (42 reviews) | 
| **Automated Scheduling** | Not enough data | Not enough data | 9.4 (40 reviews) | 

#### Meeting Automation - AI Meeting Assistants

| Feature | Rocket.Chat | Upscope | Webex Suite | 
|---|---|---|---|
| **Automated Note-Taking** | Not enough data | Not enough data | 9.3 (40 reviews) | 
| **Voice Recognition** | Not enough data | Not enough data | 9.1 (41 reviews) | 
| **Action Item Tracking** | Not enough data | Not enough data | 9.3 (40 reviews) | 

#### Meeting Insights - AI Meeting Assistants

| Feature | Rocket.Chat | Upscope | Webex Suite | 
|---|---|---|---|
| **Sentiment Analysis** | Not enough data | Not enough data | 9.1 (40 reviews) | 
| **Personalization** | Not enough data | Not enough data | 9.0 (42 reviews) | 
| **Smart Summaries** | Not enough data | Not enough data | 9.2 (44 reviews) | 

#### Accessibility - AI Meeting Assistants

| Feature | Rocket.Chat | Upscope | Webex Suite | 
|---|---|---|---|
| **Language Translation** | Not enough data | Not enough data | 9.1 (40 reviews) | 
| **Real-Time Transcription** | Not enough data | Not enough data | 9.1 (40 reviews) | 
| **Accessibility Guidelines Compliance** | Not enough data | Not enough data | 9.2 (37 reviews) | 

#### Agentic AI - AI Meeting Assistants

| Feature | Rocket.Chat | Upscope | Webex Suite | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 9.3 (15 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 9.2 (15 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 9.2 (15 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 9.2 (14 reviews) | 

#### Meeting Capture & Retention - AI Meeting Assistants

| Feature | Rocket.Chat | Upscope | Webex Suite | 
|---|---|---|---|
| **Bot Presence** | Not enough data | Not enough data | Not enough data | 
| **Meeting Moments Management** | Not enough data | Not enough data | Not enough data | 
| **Audio or Video Recording** | Not enough data | Not enough data | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Rocket.Chat** | N/A | N/A |
| **Upscope** | N/A | N/A |
| **Webex Suite** | 8.6/10 | 290 |

#### Platform Basics - VoIP Providers

| Feature | Rocket.Chat | Upscope | Webex Suite | 
|---|---|---|---|
| **PBX systems, VoIP Softphone** | Not enough data | Not enough data | 8.9 (11 reviews) | 
| **Call Management** | Not enough data | Not enough data | 9.1 (13 reviews) | 
| **Network monitoring** | Not enough data | Not enough data | 9.5 (11 reviews) | 
| **Integrations** | Not enough data | Not enough data | 9.3 (10 reviews) | 
| **Virtual PBX** | Not enough data | Not enough data | 8.9 (9 reviews) | 
| **SIP trunking services** | Not enough data | Not enough data | 8.3 (11 reviews) | 

#### Basic Communication

| Feature | Rocket.Chat | Upscope | Webex Suite | 
|---|---|---|---|
| **Phone Calls** | Not enough data | Not enough data | 8.8 (249 reviews) | 
| **Video Calls** | Not enough data | Not enough data | 8.7 (234 reviews) | 
| **Instant Messaging** | Not enough data | Not enough data | 8.6 (213 reviews) | 
| **Screen Sharing** | Not enough data | Not enough data | 9.0 (261 reviews) | 
| **Conference Calls** | Not enough data | Not enough data | 9.0 (261 reviews) | 
| **Desk-to-Desk Calls** | Not enough data | Not enough data | 8.6 (148 reviews) | 

#### Agentic AI - VoIP Providers

| Feature | Rocket.Chat | Upscope | Webex Suite | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 7.4 (7 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 8.1 (7 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 7.6 (7 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 6.9 (6 reviews) | 

#### Access

| Feature | Rocket.Chat | Upscope | Webex Suite | 
|---|---|---|---|
| **Software Pairing** | Not enough data | Not enough data | 8.3 (164 reviews) | 
| **Browser Extension** | Not enough data | Not enough data | 8.4 (187 reviews) | 
| **Individual Download** | Not enough data | Not enough data | 8.4 (177 reviews) | 

#### Advanced Features

| Feature | Rocket.Chat | Upscope | Webex Suite | 
|---|---|---|---|
| **Hold Music** | Not enough data | Not enough data | 7.9 (134 reviews) | 
| **Automated Attendants** | Not enough data | Not enough data | 8.3 (137 reviews) | 
| **VOiP Number** | Not enough data | Not enough data | 8.6 (179 reviews) | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Rocket.Chat** | N/A | N/A |
| **Upscope** | N/A | N/A |
| **Webex Suite** | 9.1/10 | 204 |

#### Agentic AI - UCaaS Platforms

| Feature | Rocket.Chat | Upscope | Webex Suite | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 7.9 (7 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 9.4 (8 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 9.8 (7 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 9.8 (7 reviews) | 

#### Extensions

| Feature | Rocket.Chat | Upscope | Webex Suite | 
|---|---|---|---|
| **Tenancy Flexibility** | Not enough data | Not enough data | 9.0 (147 reviews) | 
| **Native VoIP** | Not enough data | Not enough data | 8.9 (163 reviews) | 
| **CCaaS Option** | Not enough data | Not enough data | 9.0 (106 reviews) | 

#### Features

| Feature | Rocket.Chat | Upscope | Webex Suite | 
|---|---|---|---|
| **Voicemail to Email** | Not enough data | Not enough data | 9.0 (160 reviews) | 
| **Voicemail to SMS** | Not enough data | Not enough data | 8.9 (103 reviews) | 
| **File Sharing** | Not enough data | Not enough data | 9.0 (156 reviews) | 
| **Voice Conferencing** | Not enough data | Not enough data | 9.1 (173 reviews) | 
| **Video Conferencing** | Not enough data | Not enough data | 9.2 (158 reviews) | 
| **Conference Transcripts** | Not enough data | Not enough data | 9.1 (144 reviews) | 

---
## Categories

**Unique to Rocket.Chat (6):** [Business Instant Messaging Software](https://www.g2.com/categories/business-instant-messaging), [HIPAA Compliant Messaging Software](https://www.g2.com/categories/hipaa-compliant-messaging), [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas), [Live Chat Software](https://www.g2.com/categories/live-chat), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms)

**Unique to Upscope (2):** [Screen Sharing Software](https://www.g2.com/categories/screen-sharing), [Co-Browsing Software](https://www.g2.com/categories/co-browsing)

**Unique to Webex Suite (10):** [Visual Collaboration Platforms](https://www.g2.com/categories/visual-collaboration-platforms), [Business Instant Messaging Software](https://www.g2.com/categories/business-instant-messaging), [Screen Sharing Software](https://www.g2.com/categories/screen-sharing), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Collaborative Whiteboard Software](https://www.g2.com/categories/collaborative-whiteboard), [Virtual Workspaces](https://www.g2.com/categories/virtual-workspaces), [Virtual Classroom Software](https://www.g2.com/categories/virtual-classroom), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing), [AI Meeting Assistants Software](https://www.g2.com/categories/ai-meeting-assistants)


---
## Reviewer Demographics

### By Company Size

| Segment | Rocket.Chat | Upscope | Webex Suite | 
|---|---|---|---|
| **Small-Business** | 35.6% | 45.5% | 18.6% | 
| **Mid-Market** | 50.4% | 36.4% | 30.9% | 
| **Enterprise** | 13.9% | 18.2% | 50.5% | 

### By Industry

#### Rocket.Chat

- **Information Technology and Services:** 22.8%
- **Computer Software:** 14.6%
- **Hospital & Health Care:** 4.3%
- **Marketing and Advertising:** 3.6%
- **Education Management:** 3.6%
- **Telecommunications:** 3.0%
- **Consumer Services:** 3.0%
- **Government Administration:** 2.4%
- **Higher Education:** 2.1%
- **Financial Services:** 2.1%
- **Other:** 38.3%

#### Upscope

- **Financial Services:** 20.0%
- **Computer Software:** 13.6%
- **Consulting:** 7.3%
- **Information Technology and Services:** 7.3%
- **Insurance:** 6.4%
- **Consumer Services:** 5.5%
- **Automotive:** 4.5%
- **Banking:** 4.5%
- **Marketing and Advertising:** 3.6%
- **Legal Services:** 3.6%
- **Other:** 23.6%

#### Webex Suite

- **Information Technology and Services:** 17.0%
- **Computer Software:** 8.5%
- **Financial Services:** 5.0%
- **Hospital & Health Care:** 4.9%
- **Higher Education:** 3.4%
- **Telecommunications:** 3.1%
- **Education Management:** 3.0%
- **Banking:** 2.9%
- **Insurance:** 2.6%
- **Marketing and Advertising:** 2.6%
- **Other:** 46.9%

---
## Alternatives

### Alternatives to Rocket.Chat

- [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) — 4.4/5 stars (18990 reviews)
- [Slack](https://www.g2.com/products/slack/reviews) — 4.5/5 stars (39040 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (807 reviews)
- [Mattermost](https://www.g2.com/products/mattermost/reviews) — 4.3/5 stars (368 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56383 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [Jitsi](https://www.g2.com/products/jitsi/reviews) — 4.3/5 stars (227 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3854 reviews)
- [Twilio](https://www.g2.com/products/twilio/reviews) — 4.1/5 stars (520 reviews)
- [Google Workspace](https://www.g2.com/products/google-workspace/reviews) — 4.6/5 stars (48004 reviews)

### Alternatives to Upscope

- [Surfly](https://www.g2.com/products/surfly/reviews) — 4.8/5 stars (100 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3958 reviews)
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (694 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (501 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56383 reviews)
- [GoTo Meeting](https://www.g2.com/products/goto-meeting/reviews) — 4.2/5 stars (17097 reviews)
- [Google Workspace](https://www.g2.com/products/google-workspace/reviews) — 4.6/5 stars (48004 reviews)
- [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) — 4.6/5 stars (5819 reviews)
- [Rise Vision](https://www.g2.com/products/rise-vision/reviews) — 4.7/5 stars (972 reviews)

### Alternatives to Webex Suite

- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56383 reviews)
- [Google Workspace](https://www.g2.com/products/google-workspace/reviews) — 4.6/5 stars (48004 reviews)
- [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) — 4.4/5 stars (18990 reviews)
- [GoTo Meeting](https://www.g2.com/products/goto-meeting/reviews) — 4.2/5 stars (17097 reviews)
- [Miro](https://www.g2.com/products/miro/reviews) — 4.6/5 stars (13079 reviews)
- [Mural](https://www.g2.com/products/mural/reviews) — 4.6/5 stars (1459 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1356 reviews)
- [Adobe Connect](https://www.g2.com/products/adobe-connect/reviews) — 4.0/5 stars (974 reviews)
- [Slack](https://www.g2.com/products/slack/reviews) — 4.5/5 stars (39040 reviews)
- [Mattermost](https://www.g2.com/products/mattermost/reviews) — 4.3/5 stars (368 reviews)

---
## Top Discussions

### Rocket.Chat

- Title: [Rocket chat had the voice message option but it was removed. Could it be reinstated or I will have to ask my company because it might be a case it was restricted by them?](https://www.g2.com/discussions/rocket-chat-had-the-voice-message-option-but-it-was-removed-could-it-be-reinstated-or-i-will-have-to-ask-my-company-because-it-might-be-a-case-it-was-restricted-by-them) — 2 comments, 1 upvote
  > **Top comment:** "I was actually fooled and scammed by someone I trusted with my funds through a transaction we did and I feel so disappointed and hurt knowing that someone..."
- Title: [Can I use this for personal use, similar to Whatsapp or Telegram?](https://www.g2.com/discussions/can-i-use-this-for-personal-use-similar-to-whatsapp-or-telegram) — 2 comments, 1 upvote
  > **Top comment:** "I was actually fooled and scammed by someone I trusted with my funds through a transaction we did and I feel so disappointed and hurt knowing that someone..."
- Title: [Is is possible to customize the REST Api of Rocket Chat?](https://www.g2.com/discussions/12467-is-is-possible-to-customize-the-rest-api-of-rocket-chat) — 2 comments, 1 upvote
  > **Top comment:** "If you mean building Rocket Chat Apps then have a look on the forums, these can be put up on the Rocket Chat..."
- Title: [What is Rocket.Chat used for?](https://www.g2.com/discussions/what-is-rocket-chat-used-for) — 1 comment
  > **Top comment:** "We use Rocket.chat as a messaging platforms for our volunteers to keep in contact with each other, We also use it to notify our volunteers of new..."
- Title: [When would there be a stable release of rocket chat which would all almost all the essential features working that I have discussed in most disliked features question above?](https://www.g2.com/discussions/when-would-there-be-a-stable-release-of-rocket-chat-which-would-all-almost-all-the-essential-features-working-that-i-have-discussed-in-most-disliked-features-question-above) — 1 comment, 1 upvote
  > **Top comment:** "Hello everyone, Are you looking for a professional trader, forex and binary manager who will help you trade and manage your account with good and massive..."

### Upscope

- Title: [I am really curious to why you can not show all users when you login that are online at the moment?](https://www.g2.com/discussions/12709-i-am-really-curious-to-why-you-can-not-show-all-users-when-you-login-that-are-online-at-the-moment) — 2 comments, 1 upvote
  > **Top comment:** "Hi Michael, 
We just recently saw this, I had not realised there were comments added here so I apologise for the late reply. 

The Upscope search page by..."
- Title: [Security](https://www.g2.com/discussions/security-c9b57bb7-8771-4d53-a8cb-d4e8bbc9617d) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Upscope is used by banking, health and SaaS companies worldwide because it gives them complete control over what data is transferred if any. Upscope is ISO..."
- Title: [Interactive features](https://www.g2.com/discussions/interactive-features) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "The support agent can click and scroll directly on the customer's screen. The customer will see a second mouse cursor appear and they can work together to..."
- Title: [No-download software](https://www.g2.com/discussions/no-download-software) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Neither the customer or the agent needs to download or install any software. Upscope cobrowsing is added to your website when you first sign up. After that,..."

### Webex Suite

- Title: [Is there a method for taking and saving private notes within Webex Meetings?](https://www.g2.com/discussions/24415-is-there-a-method-for-taking-and-saving-private-notes-within-webex-meetings) — 8 comments, 2 upvotes
  > **Top comment:** "During a meeting, one or more meeting participants with access to the notes feature can take notes on the Notes panel in the meeting window. 

If all..."
- Title: [Is Cisco Webex meetings free?](https://www.g2.com/discussions/is-cisco-webex-meetings-free) — 7 comments
  > **Top comment:** "There are multiple plans. Including Free which has some limitations."
- Title: [What is the best use for Cisco Jabber?](https://www.g2.com/discussions/what-is-the-best-use-for-cisco-jabber) — 7 comments, 1 upvote
  > **Top comment:** "Collaboration across a wide area (ours is statewide.)  I am able to view availability and chat as needed.  Though ours is blocked, it also allows users to..."
- Title: [Is there an oprion of sending reminders before the meeting?](https://www.g2.com/discussions/is-there-an-oprion-of-sending-reminders-before-the-meeting) — 7 comments, 1 upvote
  > **Top comment:** "Yes, you can send reminders.  we always had ours set to do two reminders with the first one being 15 minutes prior to meeting time and the second for 5..."
- Title: [Can I conference in a mobile number from the app](https://www.g2.com/discussions/16219-can-i-conference-in-a-mobile-number-from-the-app) — 7 comments, 2 upvotes
  > **Top comment:** "I hadnt try this feature to conference a call.
But i think it can be done when u allow the application to call on ur cellphone and u can conference the..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/rocket-chat-vs-upscope-vs-cisco-webex-suite)