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Compare Rocket.Chat and Trillian 
At a Glance
Market Segments
Mid-Market (50.3% of reviews)
Small-Business (49.2% of reviews)
Entry-Level Pricing
Free With One-Time Purchase
$3.33 1 User Per Month
Rocket.Chat
Star Rating
(351)4.2 out of 5
Market Segments
Mid-Market (50.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free With One-Time Purchase
Browse all 3 pricing plansTrillian
Star Rating
(120)4.4 out of 5
Market Segments
Small-Business (49.2% of reviews)
Pros & Cons
Entry-Level Pricing
$3.33 1 User Per Month
Free Trial is available
Browse all 3 pricing plansRocket.Chat vs Trillian
When assessing the two solutions, reviewers found Trillian easier to use, set up, and administer. Reviewers also preferred doing business with Trillian overall.
- Reviewers felt that Trillian meets the needs of their business better than Rocket.Chat.
- When comparing quality of ongoing product support, reviewers felt that Trillian is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Rocket.Chat over Trillian.
Pricing
Entry-Level Pricing
Rocket.Chat
Starter
Free
With One-Time Purchase
For small organizations looking
for self-hosted team collaboration.
- Up to 50 users
- Self-managed hosting only
- ALL PREMIUM CAPABILITIES, INCLUDING:
Trillian
Individuals
$3.33
1 User Per Month
For power users who want the best Trillian has to offer. All of the bells and whistles are unlocked for your chatting enjoyment. Not recommended for business or healthcare.
- Free Windows, Mac, and Linux desktop clients
- Free iOS and Android mobile clients
- Optionally chat right in the web browser
Free Trial
Rocket.Chat
Free Trial is available
Trillian
Free Trial is available
Ratings
Meets Requirements
8.6
277
9.3
111
Ease of Use
8.7
284
9.2
111
Ease of Setup
8.2
126
9.3
41
Ease of Admin
8.3
119
9.1
35
Quality of Support
8.0
232
8.9
80
Has the product been a good partner in doing business?
8.2
107
9.5
30
Product Direction (% positive)
8.4
274
6.8
106
Features by Category
Collaboration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
7.7
5
Not enough data
8.1
6
Not enough data
Not enough data
Not enough data
8.3
7
Not enough data
Feature Not Available
Not enough data
7.9
7
Patient Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Operations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
6.7
5
Not enough data
Not enough data
Not enough data
7.3
5
Not enough data
Not enough data
Not enough data
7.3
5
Business Instant Messaging
8.6
163
8.4
38
8.1
174
9.2
48
8.0
164
8.0
35
Business Instant Messaging
7.7
107
8.3
20
7.6
101
8.5
14
Business Instant Messaging
7.8
150
9.3
41
8.9
169
9.4
38
8.6
121
7.8
22
Generative AI - Business Instant Messaging
Not enough data
Not enough data
AI - Business Instant Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Business Instant Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Platform
9.4
9
9.8
9
9.8
9
9.8
9
7.4
7
Feature Not Available
8.3
8
9.6
8
9.6
8
9.6
9
10.0
8
9.8
8
7.9
8
9.8
8
9.4
8
9.6
9
Collaboration Tools
8.5
24
|
Verified
Not enough data
8.4
16
Not enough data
8.6
12
Not enough data
9.1
17
|
Verified
Not enough data
9.0
12
|
Verified
Not enough data
Meeting Coordination
9.2
18
Not enough data
8.6
16
|
Verified
Not enough data
8.7
21
|
Verified
Not enough data
9.1
15
Not enough data
Software Type
8.1
22
|
Verified
Not enough data
9.4
16
|
Verified
Not enough data
9.0
20
|
Verified
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
8.9
59
Not enough data
8.7
53
Not enough data
9.2
63
Not enough data
Support
8.7
57
Not enough data
8.8
60
Not enough data
8.7
53
Not enough data
Generative AI
9.4
8
Not enough data
9.2
8
Not enough data
9.4
8
Not enough data
Communication
8.7
107
|
Verified
Not enough data
8.3
121
|
Verified
Not enough data
8.1
78
|
Verified
Not enough data
8.5
108
|
Verified
Not enough data
8.7
48
Not enough data
Internal Use
8.0
109
|
Verified
Not enough data
8.7
93
|
Verified
Not enough data
8.1
80
|
Verified
Not enough data
8.4
78
|
Verified
Not enough data
8.7
101
|
Verified
Not enough data
8.7
82
|
Verified
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Rocket.Chat and Trillian are categorized as Business Instant Messaging and HIPAA Compliant Messaging
Unique Categories
Rocket.Chat is categorized as Communication Platform as a Service (CPaaS), Live Chat, Video Conferencing, and UCaaS Platforms
Trillian is categorized as Clinical Communication and Collaboration
Reviews
Reviewers' Company Size
Rocket.Chat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Trillian
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
22.8%
Computer Software
14.2%
Hospital & Health Care
4.3%
Marketing and Advertising
3.7%
Education Management
3.4%
Other
51.5%
Computer Software
10.1%
Information Technology and Services
9.2%
Higher Education
6.7%
Hospital & Health Care
5.0%
Mental Health Care
4.2%
Other
64.7%
Discussions
Is is possible to customize the REST Api of Rocket Chat?
2 Comments
W
If you mean building Rocket Chat Apps then have a look on the forums, these can be put up on the Rocket Chat...Read more
Can I use this for personal use, similar to Whatsapp or Telegram?
2 Comments
AA
No. Not really.Read more
Rocket chat had the voice message option but it was removed. Could it be reinstated or I will have to ask my company because it might be a case it was restricted by them?
2 Comments
JB
YES it could be reinstated , you will have to ask your company because it might be a case it was restricted and band from public comments.Read more
Trillian has no more discussions with answers
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