Compare Rocket.Chat and Tiledesk 
Featured Products
At a Glance
Market Segments
Mid-Market (50.5% of reviews)
Small-Business (77.3% of reviews)
Entry-Level Pricing
Free With One-Time Purchase
No pricing available
Rocket.Chat
Star Rating
(360)4.2 out of 5
Market Segments
Mid-Market (50.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free With One-Time Purchase
Browse all 3 pricing plansTiledesk
Star Rating
(23)4.8 out of 5
Market Segments
Small-Business (77.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about TiledeskRocket.Chat vs Tiledesk
When assessing the two solutions, reviewers found Tiledesk easier to use, set up, and administer. Reviewers also preferred doing business with Tiledesk overall.
- Reviewers felt that Tiledesk meets the needs of their business better than Rocket.Chat.
- When comparing quality of ongoing product support, reviewers felt that Tiledesk is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Tiledesk over Rocket.Chat.
Pricing
Entry-Level Pricing
Rocket.Chat
Starter
Free
With One-Time Purchase
For small organizations looking
for self-hosted team collaboration.
- Up to 50 users
- Self-managed hosting only
- ALL PREMIUM CAPABILITIES, INCLUDING:
Tiledesk
No pricing availableFree Trial
Rocket.Chat
Free Trial is available
Tiledesk
No trial information availableRatings
Meets Requirements
8.6
279
9.7
16
Ease of Use
8.7
286
9.5
16
Ease of Setup
8.2
129
9.8
9
Ease of Admin
8.3
121
9.7
6
Quality of Support
8.0
234
10.0
14
Has the product been a good partner in doing business?
8.2
108
10.0
6
Product Direction (% positive)
8.4
276
10.0
17
Features by Category
Business Instant Messaging
8.6
164
Not enough data
8.1
174
Not enough data
8.0
165
Not enough data
Business Instant Messaging
7.7
107
Not enough data
7.6
101
Not enough data
Business Instant Messaging
7.8
150
Not enough data
8.9
169
Not enough data
8.6
122
Not enough data
Generative AI - Business Instant Messaging
Not enough data
Not enough data
AI - Business Instant Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Business Instant Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Platform
9.4
9
Not enough data
9.8
9
Not enough data
7.4
7
Not enough data
8.3
8
Not enough data
9.6
8
Not enough data
10.0
8
Not enough data
7.9
8
Not enough data
9.4
8
Not enough data
Collaboration Tools
8.5
24
|
Verified
Not enough data
8.4
16
Not enough data
8.6
12
Not enough data
9.1
17
|
Verified
Not enough data
9.0
12
|
Verified
Not enough data
Meeting Coordination
9.2
18
Not enough data
8.6
16
|
Verified
Not enough data
8.7
21
|
Verified
Not enough data
9.1
15
Not enough data
Software Type
8.1
22
|
Verified
Not enough data
9.4
16
|
Verified
Not enough data
9.0
20
|
Verified
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
8.9
59
Not enough data
8.7
53
Not enough data
9.2
63
Not enough data
Support
8.7
57
Not enough data
8.8
60
Not enough data
8.7
53
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channel
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
9.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
9.4
8
Not enough data
9.2
8
Not enough data
9.4
8
Not enough data
Communication
8.7
107
|
Verified
9.7
12
8.3
121
|
Verified
9.4
12
8.1
78
|
Verified
9.2
12
8.5
108
|
Verified
9.7
12
8.7
48
8.6
12
Internal Use
8.0
109
|
Verified
9.2
12
8.7
93
|
Verified
8.8
12
8.1
80
|
Verified
9.2
12
8.4
78
|
Verified
9.2
11
8.7
101
|
Verified
9.7
12
8.7
82
|
Verified
9.6
12
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Outbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Rocket.Chat and Tiledesk are categorized as Live Chat
Unique Categories
Rocket.Chat is categorized as Business Instant Messaging, HIPAA Compliant Messaging, Communication Platform as a Service (CPaaS), Video Conferencing, and UCaaS Platforms
Tiledesk is categorized as Customer Service Automation, AI Customer Support Agents, AI SDRs, and Multilingual Customer Support
Reviews
Reviewers' Company Size
Rocket.Chat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Tiledesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
22.7%
Computer Software
14.7%
Hospital & Health Care
4.3%
Marketing and Advertising
3.7%
Education Management
3.4%
Other
51.2%
Marketing and Advertising
18.2%
Information Technology and Services
13.6%
Computer Software
13.6%
Financial Services
9.1%
Consulting
4.5%
Other
40.9%
Alternatives
Discussions
Is is possible to customize the REST Api of Rocket Chat?
2 Comments
W
If you mean building Rocket Chat Apps then have a look on the forums, these can be put up on the Rocket Chat...Read more
Can I use this for personal use, similar to Whatsapp or Telegram?
2 Comments
AA
No. Not really.Read more
Rocket chat had the voice message option but it was removed. Could it be reinstated or I will have to ask my company because it might be a case it was restricted by them?
2 Comments
JB
YES it could be reinstated , you will have to ask your company because it might be a case it was restricted and band from public comments.Read more
Tiledesk has no discussions with answers
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