# Rocket.Chat vs Tiledesk Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Rocket.Chat excels in collaboration features, with users appreciating its open-source nature, which allows for customization and transparency. One user mentioned, "I find Rocket.Chat very convenient and easy to use," highlighting its effectiveness for team discussions and project sharing.
- **Users say** Tiledesk stands out for its user-friendly interface, particularly its drag-and-drop bot flow system. This feature makes it easy for non-technical users to create and manage AI agents, as one reviewer noted, "It’s ease of use. There's no need to worry about steep learning curves."
- **According to verified reviews** , Tiledesk offers superior support quality, with users giving it a perfect score in this area. Reviewers have praised the responsiveness and helpfulness of Tiledesk's support team, stating that it significantly enhances their overall experience.
- **Reviewers mention** that Rocket.Chat's decentralized structure is a major advantage, allowing users to own their data. This aspect is particularly appealing to those concerned about privacy and data security, as one user highlighted, "You own your own data, that's huge."
- **Users report** that Tiledesk's intuitive dashboard simplifies the management of both AI and human agents, making it a game changer for customer service operations. One user remarked, "It makes it super easy for us to update things and change them whenever we need to," showcasing its flexibility.
- **G2 reviewers indicate** that while Rocket.Chat has a strong presence in the mid-market segment, it may not cater as effectively to small businesses compared to Tiledesk, which is favored by a larger percentage of small business users. This could impact the overall user experience for smaller teams looking for tailored solutions.



| | Rocket.Chat | Tiledesk | 
|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.8 out of 5 | 
| **Total Reviews** | 374 | 23 | 
| **Largest Market Segment** | Mid-Market (50.4% of reviews) | Small-Business (77.3% of reviews) | 
| **Entry Level Price** | Free Per Year | No pricing available | 

---
## Top Pros & Cons

### Rocket.Chat

Pros:
- Ease of Use (14 reviews)
- Features (11 reviews)

Cons:
- Not User-Friendly (7 reviews)
- User Interface (7 reviews)

### Tiledesk

Pros:
- Customer Support (7 reviews)
- AI Efficiency (6 reviews)

Cons:
- Usability Issues (2 reviews)
- Integration Issues (1 reviews)

---
## Ratings Comparison
| Rating | Rocket.Chat | Tiledesk | 
|---|---|---|
  | **Meets Requirements** | 8.6 (282 reviews) | 9.7 (16 reviews) | 
  | **Ease of Use** | 8.7 (289 reviews) | 9.5 (16 reviews) | 
  | **Ease of Setup** | 8.2 (130 reviews) | 9.8 (9 reviews) | 
  | **Ease of Admin** | 8.3 (123 reviews) | 9.7 (6 reviews) | 
  | **Quality of Support** | 8.0 (237 reviews) | 10.0 (14 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.2 (110 reviews) | 10.0 (6 reviews) | 
  | **Product Direction (% positive)** | 8.4 (278 reviews) | 10.0 (17 reviews) | 

---
## Pricing

### Rocket.Chat

#### Entry-Level Pricing

Plan: Starter

Price: Free Per Year

Description: Ideal for technical evaluation or small businesses

Key Features:
- Up to 50 users
- Self-managed only
- CORE CAPABILITIES, INCLUDING:

[Browse all 4 editions](https://www.g2.com/products/rocket-chat/pricing)

#### Free Trial

No

### Tiledesk

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Business Instant Messaging

| Product | Score | Reviews |
|---|---|---|
| **Rocket.Chat** | 8.3/10 | 219 |
| **Tiledesk** | N/A | N/A |

#### Business Instant Messaging

| Feature | Rocket.Chat | Tiledesk | 
|---|---|---|
| **File Sharing** | 8.6 (165 reviews) | Not enough data | 
| **Notifications** | 8.1 (175 reviews) | Not enough data | 
| **Search** | 8.0 (167 reviews) | Not enough data | 

#### Business Instant Messaging 

| Feature | Rocket.Chat | Tiledesk | 
|---|---|---|
| **Audio Conferencing** | 7.7 (108 reviews) | Not enough data | 
| **Video Conferencing** | 7.6 (103 reviews) | Not enough data | 

#### Business Instant Messaging

| Feature | Rocket.Chat | Tiledesk | 
|---|---|---|
| **Mobile Application** | 7.8 (151 reviews) | Not enough data | 
| **Web Application** | 9.0 (170 reviews) | Not enough data | 
| **Integrations** | 8.5 (125 reviews) | Not enough data | 

#### Generative AI - Business Instant Messaging

| Feature | Rocket.Chat | Tiledesk | 
|---|---|---|
| **Text Summarization** | 9.0 (5 reviews) | Not enough data | 

#### AI - Business Instant Messaging

| Feature | Rocket.Chat | Tiledesk | 
|---|---|---|
| **AI Powered Search** | 9.0 (5 reviews) | Not enough data | 
| **Smart Notifications** | 9.3 (5 reviews) | Not enough data | 
| **AI Powered Language Translation** | 7.7 (5 reviews) | Not enough data | 
| **Content Generation** | 7.0 (5 reviews) | Not enough data | 

#### Agentic AI - Business Instant Messaging

| Feature | Rocket.Chat | Tiledesk | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

### HIPAA Compliant Messaging

| Product | Score | Reviews |
|---|---|---|
| **Rocket.Chat** | 9.0/10 | 10 |
| **Tiledesk** | N/A | N/A |

#### Platform

| Feature | Rocket.Chat | Tiledesk | 
|---|---|---|
| **User Authorization - HIPAA Compliant Messaging** | 9.4 (9 reviews) | Not enough data | 
| **Compliant Texting - HIPAA Compliant Messaging** | 9.8 (9 reviews) | Not enough data | 
| **Compliant Emailing - HIPAA Compliant Messaging** | 7.4 (7 reviews) | Not enough data | 
| **Clinical Communication - HIPAA Compliance** | 8.3 (8 reviews) | Not enough data | 
| **HIPAA Compliance - HIPAA Compliant Messaging** | 9.6 (8 reviews) | Not enough data | 
| **Operating Systems - HIPAA Compliant Messaging** | 10.0 (8 reviews) | Not enough data | 
| **Message Lifespan - HIPAA Compliant Messaging** | 7.9 (8 reviews) | Not enough data | 
| **Workflow Enhancement - HIPAA Compliant Messaging** | 9.4 (8 reviews) | Not enough data | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **Rocket.Chat** | 8.8/10 | 39 |
| **Tiledesk** | N/A | N/A |

#### Collaboration Tools

| Feature | Rocket.Chat | Tiledesk | 
|---|---|---|
| **Screen Sharing** | 8.5 (25 reviews) ✓ Verified | Not enough data | 
| **Presentations** | 8.5 (17 reviews) | Not enough data | 
| **Whiteboarding** | 8.7 (13 reviews) | Not enough data | 
| **Live Chat** | 9.2 (18 reviews) ✓ Verified | Not enough data | 
| **Hand Raising** | 9.1 (13 reviews) ✓ Verified | Not enough data | 

#### Meeting Coordination

| Feature | Rocket.Chat | Tiledesk | 
|---|---|---|
| **Scheduling** | 9.2 (19 reviews) | Not enough data | 
| **Recording** | 8.7 (17 reviews) ✓ Verified | Not enough data | 
| **Participant Permissions** | 8.8 (22 reviews) ✓ Verified | Not enough data | 
| **One-Click Join** | 9.2 (16 reviews) | Not enough data | 

#### Software Type

| Feature | Rocket.Chat | Tiledesk | 
|---|---|---|
| **Mobile** | 8.2 (23 reviews) ✓ Verified | Not enough data | 
| **Browser Application** | 9.4 (17 reviews) ✓ Verified | Not enough data | 
| **Desktop Application** | 9.0 (21 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Video Conferencing

| Feature | Rocket.Chat | Tiledesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Communication Platform as a Service (CPaaS)

| Product | Score | Reviews |
|---|---|---|
| **Rocket.Chat** | 8.8/10 | 73 |
| **Tiledesk** | N/A | N/A |

#### Functionality

| Feature | Rocket.Chat | Tiledesk | 
|---|---|---|
| **Ease Of Integration** | 8.9 (59 reviews) | Not enough data | 
| **API Call Speed** | 8.7 (53 reviews) | Not enough data | 
| **Communication Varieties** | 9.2 (63 reviews) | Not enough data | 

#### Support

| Feature | Rocket.Chat | Tiledesk | 
|---|---|---|
| **Documentation** | 8.7 (57 reviews) | Not enough data | 
| **Community Support** | 8.8 (60 reviews) | Not enough data | 
| **Professional Support** | 8.7 (53 reviews) | Not enough data | 

### Multilingual Customer Support

| Product | Score | Reviews |
|---|---|---|
| **Rocket.Chat** | N/A | N/A |
| **Tiledesk** | N/A | N/A |

#### Platform

| Feature | Rocket.Chat | Tiledesk | 
|---|---|---|
| **Multilingualism** | Not enough data | Not enough data | 
| **Quality** | Not enough data | Not enough data | 
| **Real-Time** | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | 
| **Self-Improving** | Not enough data | Not enough data | 
| **Volume** | Not enough data | Not enough data | 

#### Channel

| Feature | Rocket.Chat | Tiledesk | 
|---|---|---|
| **Security** | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | 
| **Privacy** | Not enough data | Not enough data | 
| **Anonymity** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Rocket.Chat | Tiledesk | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Rocket.Chat** | N/A | N/A |
| **Tiledesk** | 9.7/10 | 5 |

#### Customer Support

| Feature | Rocket.Chat | Tiledesk | 
|---|---|---|
| **Text** | Not enough data | 9.7 (5 reviews) | 
| **Speech** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 

#### Automation

| Feature | Rocket.Chat | Tiledesk | 
|---|---|---|
| **Ticket Resolution** | Not enough data | Not enough data | 
| **Customization** | Not enough data | Not enough data | 
| **Intelligent Routing** | Not enough data | Not enough data | 

#### Artificial Intelligence

| Feature | Rocket.Chat | Tiledesk | 
|---|---|---|
| **Learning** | Not enough data | Not enough data | 
| **Language** | Not enough data | Not enough data | 
| **Conversational AI** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Rocket.Chat** | 8.6/10 | 146 |
| **Tiledesk** | 9.3/10 | 12 |

#### Generative AI

| Feature | Rocket.Chat | Tiledesk | 
|---|---|---|
| **AI Text Generation** | 9.4 (8 reviews) | Not enough data | 
| **AI Text Summarization** | 9.2 (8 reviews) | Not enough data | 
| **AI Text-to-Speech** | 9.4 (8 reviews) | Not enough data | 

#### Communication

| Feature | Rocket.Chat | Tiledesk | 
|---|---|---|
| **Pop-up Chat** | 8.7 (107 reviews) ✓ Verified | 9.7 (12 reviews) | 
| **Notifications** | 8.3 (121 reviews) ✓ Verified | 9.4 (12 reviews) | 
| **Targeted Emails** | 8.1 (78 reviews) ✓ Verified | 9.2 (12 reviews) | 
| **In-App Messaging** | 8.5 (108 reviews) ✓ Verified | 9.7 (12 reviews) | 
| **Co-Browsing** | 8.7 (48 reviews) | 8.6 (12 reviews) | 

####  Internal Use

| Feature | Rocket.Chat | Tiledesk | 
|---|---|---|
| **Customization ** | 8.0 (109 reviews) ✓ Verified | 9.2 (12 reviews) | 
| **Conversation Archiving** | 8.7 (93 reviews) ✓ Verified | 8.8 (12 reviews) | 
| **Lead Development** | 8.1 (80 reviews) ✓ Verified | 9.2 (12 reviews) | 
| **Knowledge Base** | 8.4 (78 reviews) ✓ Verified | 9.2 (11 reviews) | 
| **Team Inbox ** | 8.7 (101 reviews) ✓ Verified | 9.7 (12 reviews) | 
| **Customer Profiles** | 8.7 (82 reviews) ✓ Verified | 9.6 (12 reviews) | 

### AI SDRs

| Product | Score | Reviews |
|---|---|---|
| **Rocket.Chat** | N/A | N/A |
| **Tiledesk** | N/A | N/A |

#### Automation

| Feature | Rocket.Chat | Tiledesk | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 

#### Autonomy

| Feature | Rocket.Chat | Tiledesk | 
|---|---|---|
| **Problem Solving** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | 

#### Outbound Sales

| Feature | Rocket.Chat | Tiledesk | 
|---|---|---|
| **Follow-Up Scheduling** | Not enough data | Not enough data | 
| **Prospect Prioritization** | Not enough data | Not enough data | 
| **Multichannel Campaign Execution** | Not enough data | Not enough data | 
| **Personalized Outreach** | Not enough data | Not enough data | 
| **Outreach Performance Analytics** | Not enough data | Not enough data | 

#### Inbound Sales

| Feature | Rocket.Chat | Tiledesk | 
|---|---|---|
| **Data Enrichment** | Not enough data | Not enough data | 
| **Inquiry Routing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Real-Time Engagement** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Rocket.Chat** | N/A | N/A |
| **Tiledesk** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | Rocket.Chat | Tiledesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Extensions

| Feature | Rocket.Chat | Tiledesk | 
|---|---|---|
| **Tenancy Flexibility** | Not enough data | Not enough data | 
| **Native VoIP** | Not enough data | Not enough data | 
| **CCaaS Option** | Not enough data | Not enough data | 

#### Features

| Feature | Rocket.Chat | Tiledesk | 
|---|---|---|
| **Voicemail to Email** | Not enough data | Not enough data | 
| **Voicemail to SMS** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Voice Conferencing** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Conference Transcripts** | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Rocket.Chat** | N/A | N/A |
| **Tiledesk** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Rocket.Chat | Tiledesk | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Rocket.Chat | Tiledesk | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | Rocket.Chat | Tiledesk | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | Rocket.Chat | Tiledesk | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Rocket.Chat** | N/A | N/A |
| **Tiledesk** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Rocket.Chat | Tiledesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Live Chat Software](https://www.g2.com/categories/live-chat)

**Unique to Rocket.Chat (5):** [Business Instant Messaging Software](https://www.g2.com/categories/business-instant-messaging), [HIPAA Compliant Messaging Software](https://www.g2.com/categories/hipaa-compliant-messaging), [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms)

**Unique to Tiledesk (4):** [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [AI SDRs Software](https://www.g2.com/categories/ai-sdrs), [Multilingual Customer Support Software](https://www.g2.com/categories/multilingual-customer-support)


---
## Reviewer Demographics

### By Company Size

| Segment | Rocket.Chat | Tiledesk | 
|---|---|---|
| **Small-Business** | 35.6% | 77.3% | 
| **Mid-Market** | 50.4% | 22.7% | 
| **Enterprise** | 13.9% | 0% | 

### By Industry

#### Rocket.Chat

- **Information Technology and Services:** 22.8%
- **Computer Software:** 14.6%
- **Hospital & Health Care:** 4.3%
- **Marketing and Advertising:** 3.6%
- **Education Management:** 3.6%
- **Telecommunications:** 3.0%
- **Consumer Services:** 3.0%
- **Government Administration:** 2.4%
- **Higher Education:** 2.1%
- **Financial Services:** 2.1%
- **Other:** 38.3%

#### Tiledesk

- **Marketing and Advertising:** 18.2%
- **Information Technology and Services:** 13.6%
- **Computer Software:** 13.6%
- **Financial Services:** 9.1%
- **Consulting:** 4.5%
- **Retail:** 4.5%
- **Pharmaceuticals:** 4.5%
- **Online Media:** 4.5%
- **Leisure, Travel & Tourism:** 4.5%
- **Hospital & Health Care:** 4.5%
- **Other:** 18.2%

---
## Alternatives

### Alternatives to Rocket.Chat

- [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) — 4.4/5 stars (19004 reviews)
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- [Slack](https://www.g2.com/products/slack/reviews) — 4.5/5 stars (39046 reviews)
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- [Twilio](https://www.g2.com/products/twilio/reviews) — 4.1/5 stars (521 reviews)

### Alternatives to Tiledesk

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- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
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- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
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- [TeamSupport](https://www.g2.com/products/teamsupport/reviews) — 4.4/5 stars (891 reviews)
- [Plivo](https://www.g2.com/products/plivo/reviews) — 4.5/5 stars (747 reviews)

---
## Top Discussions

### Rocket.Chat

- Title: [Rocket chat had the voice message option but it was removed. Could it be reinstated or I will have to ask my company because it might be a case it was restricted by them?](https://www.g2.com/discussions/rocket-chat-had-the-voice-message-option-but-it-was-removed-could-it-be-reinstated-or-i-will-have-to-ask-my-company-because-it-might-be-a-case-it-was-restricted-by-them) — 2 comments, 1 upvote
  > **Top comment:** "I was actually fooled and scammed by someone I trusted with my funds through a transaction we did and I feel so disappointed and hurt knowing that someone..."
- Title: [Can I use this for personal use, similar to Whatsapp or Telegram?](https://www.g2.com/discussions/can-i-use-this-for-personal-use-similar-to-whatsapp-or-telegram) — 2 comments, 1 upvote
  > **Top comment:** "I was actually fooled and scammed by someone I trusted with my funds through a transaction we did and I feel so disappointed and hurt knowing that someone..."
- Title: [Is is possible to customize the REST Api of Rocket Chat?](https://www.g2.com/discussions/12467-is-is-possible-to-customize-the-rest-api-of-rocket-chat) — 2 comments, 1 upvote
  > **Top comment:** "If you mean building Rocket Chat Apps then have a look on the forums, these can be put up on the Rocket Chat..."
- Title: [What is Rocket.Chat used for?](https://www.g2.com/discussions/what-is-rocket-chat-used-for) — 1 comment
  > **Top comment:** "We use Rocket.chat as a messaging platforms for our volunteers to keep in contact with each other, We also use it to notify our volunteers of new..."
- Title: [When would there be a stable release of rocket chat which would all almost all the essential features working that I have discussed in most disliked features question above?](https://www.g2.com/discussions/when-would-there-be-a-stable-release-of-rocket-chat-which-would-all-almost-all-the-essential-features-working-that-i-have-discussed-in-most-disliked-features-question-above) — 1 comment, 1 upvote
  > **Top comment:** "Hello everyone, Are you looking for a professional trader, forex and binary manager who will help you trade and manage your account with good and massive..."

### Tiledesk

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/rocket-chat-vs-tiledesk)