Compare Rocket.Chat and Tidio 
At a Glance
Market Segments
Mid-Market (50.5% of reviews)
Small-Business (90.5% of reviews)
Entry-Level Pricing
Free With One-Time Purchase
Free Per Month
Rocket.Chat
Star Rating
(364)4.2 out of 5
Market Segments
Mid-Market (50.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free With One-Time Purchase
Browse all 3 pricing plansTidio
Star Rating
(1,904)4.6 out of 5
Market Segments
Small-Business (90.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Tidio excels in user experience, with many praising its intuitive interface and real-time notifications. Users appreciate how easy it is to share images and guide clients, making interactions feel more personal and effective.
- According to verified reviews, Rocket.Chat stands out for its flexibility and control over data. Users highlight its open-source nature, which allows for extensive customization of communication workflows, making it a great choice for teams that require tailored solutions.
- Users say that Tidio's automation features, such as visitor tracking and canned responses, significantly enhance productivity. Reviewers mention that these tools help them manage multiple chats efficiently, ensuring that no important leads are missed.
- Reviewers mention that while Rocket.Chat offers unique AI features, such as text generation and summarization, it may require more technical expertise to fully leverage its capabilities compared to Tidio's more straightforward setup.
- G2 reviewers highlight Tidio's strong support system, noting that the support team is readily available and responsive. This level of assistance is particularly beneficial for small businesses that may not have extensive technical resources.
- Users report that Rocket.Chat's self-hosting option is a significant advantage for organizations prioritizing security and data privacy. However, some users feel that the learning curve can be steeper compared to Tidio, which is often praised for its ease of setup and user-friendly design.
Pricing
Entry-Level Pricing
Rocket.Chat
Starter
Free
With One-Time Purchase
For small organizations looking
for self-hosted team collaboration.
- Up to 50 users
- Self-managed hosting only
- ALL PREMIUM CAPABILITIES, INCLUDING:
Tidio
Free
Free
Per Month
For solo entrepreneurs. Free forever. No credit card requried.
- 50 Handled Conversations
- Live Chat
- Help Desk
Free Trial
Rocket.Chat
Free Trial is available
Tidio
Free Trial is available
Ratings
Meets Requirements
8.6
280
9.1
1,322
Ease of Use
8.7
287
9.3
1,339
Ease of Setup
8.2
130
9.2
1,077
Ease of Admin
8.3
122
9.2
963
Quality of Support
8.0
235
9.2
1,150
Has the product been a good partner in doing business?
8.2
109
9.2
914
Product Direction (% positive)
8.4
277
9.2
1,184
Features by Category
Ticket and Case Management
Not enough data
8.5
82
Not enough data
8.4
83
Not enough data
8.5
85
Not enough data
8.7
91
Not enough data
8.0
69
Not enough data
8.6
79
Not enough data
8.4
76
Not enough data
8.5
73
Generative AI
Not enough data
7.2
46
Not enough data
7.0
42
Agentic AI - Help Desk
Not enough data
7.4
13
Not enough data
7.6
13
Not enough data
7.4
13
Communication Channels
Not enough data
8.8
78
Not enough data
8.7
77
Not enough data
9.3
94
Not enough data
8.1
72
Not enough data
7.3
66
Platform
Not enough data
8.9
104
8.0
109
|
Verified
8.9
713
|
Verified
Not enough data
9.1
108
Not enough data
8.7
108
Not enough data
8.1
93
Not enough data
8.9
105
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
8.6
107
Not enough data
8.6
105
Interaction
Not enough data
8.3
105
Not enough data
8.4
108
Not enough data
8.3
103
Not enough data
8.3
104
Not enough data
8.2
105
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
8.2
102
Not enough data
7.9
101
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
8.3
99
Not enough data
8.3
100
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
8.1
96
Not enough data
8.2
97
Not enough data
8.0
96
Not enough data
8.2
99
Agentic AI - AI Chatbots
Not enough data
7.6
12
Not enough data
7.8
12
Not enough data
7.9
13
Not enough data
7.5
14
Not enough data
7.6
14
Not enough data
7.4
14
Not enough data
7.9
14
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
Not enough data
8.5
84
Not enough data
8.3
88
Not enough data
9.2
86
Not enough data
8.8
84
Channels
Not enough data
8.2
82
Not enough data
9.0
83
Not enough data
8.0
78
Not enough data
7.7
74
Not enough data
7.9
78
Customers
Not enough data
8.6
80
Not enough data
8.5
81
Not enough data
8.8
79
Not enough data
8.8
81
Not enough data
8.8
81
Agentic AI - Conversational Marketing
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.1
7
Business Instant Messaging
8.6
165
Not enough data
8.1
175
Not enough data
8.0
166
Not enough data
Business Instant Messaging
7.7
108
Not enough data
7.6
102
Not enough data
Business Instant Messaging
7.8
151
Not enough data
9.0
170
Not enough data
8.5
123
Not enough data
Generative AI - Business Instant Messaging
9.0
5
Not enough data
AI - Business Instant Messaging
9.0
5
Not enough data
9.3
5
Not enough data
7.7
5
Not enough data
7.0
5
Not enough data
Agentic AI - Business Instant Messaging
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
Not enough data
Not enough data
Not enough data
Not enough data
User Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Walkthrough Type
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Platform
9.4
9
Not enough data
9.8
9
Not enough data
7.4
7
Not enough data
8.3
8
Not enough data
9.6
8
Not enough data
10.0
8
Not enough data
7.9
8
Not enough data
9.4
8
Not enough data
Channels
Not enough data
8.2
55
Not enough data
8.2
54
Not enough data
Feature Not Available
Design
Not enough data
8.4
53
Not enough data
7.6
54
Not enough data
8.0
54
Not enough data
8.2
53
Not enough data
8.3
53
Generative AI
Not enough data
7.9
35
Not enough data
7.8
34
Collaboration Tools
8.5
25
|
Verified
Not enough data
8.5
17
Not enough data
8.7
13
Not enough data
9.2
18
|
Verified
Not enough data
9.1
13
|
Verified
Not enough data
Meeting Coordination
9.2
19
Not enough data
8.7
17
|
Verified
Not enough data
8.8
22
|
Verified
Not enough data
9.2
16
Not enough data
Software Type
8.2
23
|
Verified
Not enough data
9.4
17
|
Verified
Not enough data
9.0
21
|
Verified
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
8.9
59
Not enough data
8.7
53
Not enough data
9.2
63
Not enough data
Support
8.7
57
Not enough data
8.8
60
Not enough data
8.7
53
Not enough data
Responses
Not enough data
7.9
12
Not enough data
8.5
12
Not enough data
8.5
12
Automation - AI Agents
Not enough data
8.8
8
Not enough data
8.1
8
Not enough data
7.7
8
Not enough data
7.9
8
Not enough data
7.9
8
Platform
Not enough data
8.6
12
Not enough data
7.6
12
Not enough data
7.8
12
Autonomy - AI Agents
Not enough data
8.1
8
Not enough data
8.8
8
Not enough data
7.5
8
Not enough data
8.5
8
Generative AI
Not enough data
8.0
9
Not enough data
7.8
9
Responses
Not enough data
8.7
495
Not enough data
8.8
486
Not enough data
8.8
486
Not enough data
8.7
469
Not enough data
8.7
426
Platform
Not enough data
9.3
507
Not enough data
8.8
456
Not enough data
8.6
455
Not enough data
8.7
453
Not enough data
8.3
351
Not enough data
8.7
404
Not enough data
8.9
466
Generative AI
Not enough data
8.0
127
Not enough data
8.1
124
Conversational Platform
Not enough data
8.4
124
Not enough data
8.2
117
Not enough data
8.2
118
Not enough data
8.5
120
Support Automation
Not enough data
8.4
113
Not enough data
8.3
110
Not enough data
8.5
110
Not enough data
8.4
116
Generative AI
Not enough data
8.1
71
Not enough data
8.2
69
Customer Support
Not enough data
8.4
21
Not enough data
7.7
20
Not enough data
8.2
19
Automation
Not enough data
8.2
22
Not enough data
8.1
20
Not enough data
8.3
20
Artificial Intelligence
Not enough data
8.0
19
Not enough data
7.8
20
Not enough data
8.2
20
Generative AI
9.4
8
7.8
84
9.2
8
7.5
77
9.4
8
7.2
78
Communication
8.7
107
|
Verified
9.3
754
|
Verified
8.3
121
|
Verified
9.1
752
|
Verified
8.1
78
|
Verified
8.6
539
8.5
108
|
Verified
9.1
648
|
Verified
8.7
48
8.6
480
|
Verified
Internal Use
8.0
109
|
Verified
8.9
713
|
Verified
8.7
93
|
Verified
9.0
615
|
Verified
8.1
80
|
Verified
8.8
606
|
Verified
8.4
78
|
Verified
8.6
582
|
Verified
8.7
101
|
Verified
8.8
564
|
Verified
8.7
82
|
Verified
8.7
592
|
Verified
Generative AI
Not enough data
8.1
54
Self-Service Experience
Not enough data
8.7
91
Not enough data
8.8
81
Not enough data
8.7
26
Not enough data
8.8
87
Not enough data
8.9
88
Self-Service Platform
Not enough data
8.7
91
Not enough data
9.0
94
Not enough data
8.8
88
Not enough data
8.8
90
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.9(won by default)
25
Not enough data
7.9(won by default)
25
Process
Not enough data
8.2(won by default)
45
Not enough data
8.6(won by default)
47
Not enough data
8.4(won by default)
42
Channels
Not enough data
8.9(won by default)
48
Not enough data
8.9(won by default)
49
Not enough data
9.4(won by default)
50
Not enough data
8.1(won by default)
42
Not enough data
8.7(won by default)
42
Insight
Not enough data
8.5(won by default)
41
Not enough data
8.3(won by default)
45
Not enough data
9.1(won by default)
50
Not enough data
9.3(won by default)
40
Generative AI
Not enough data
5.8
6
Not enough data
Not enough data
Agentic AI - E-Commerce Tools
Not enough data
8.8
8
Not enough data
8.5
8
Not enough data
8.5
8
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.6
44
Not enough data
8.2
45
Not enough data
8.4
42
Not enough data
8.7
42
Not enough data
8.3
41
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.6
42
Not enough data
8.5
41
Not enough data
8.8
41
Not enough data
8.7
44
Automation
Not enough data
8.7
50
Not enough data
8.6
43
Not enough data
8.4
44
Autonomy
Not enough data
8.2
41
Not enough data
8.2
43
Not enough data
8.6
42
Not enough data
8.5
42
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Rocket.Chat and Tidio are categorized as Live Chat
Unique Categories
Rocket.Chat is categorized as Business Instant Messaging, HIPAA Compliant Messaging, Communication Platform as a Service (CPaaS), Video Conferencing, and UCaaS Platforms
Tidio is categorized as AI Customer Support Agents, AI Chatbots, Customer Service Automation, Digital Customer Service Platforms, AI Agents For Business Operations, Shared Inbox, Conversational Support, Customer Communications Management, Digital Adoption Platform, Conversational Marketing, Chatbots, Social Customer Service, E-Commerce Tools, Help Desk, and Customer Self-Service
Reviews
Reviewers' Company Size
Rocket.Chat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Tidio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
22.6%
Computer Software
14.7%
Hospital & Health Care
4.3%
Marketing and Advertising
3.7%
Education Management
3.4%
Other
51.4%
Retail
8.4%
Marketing and Advertising
7.2%
Computer Software
5.6%
Information Technology and Services
5.1%
Health, Wellness and Fitness
4.0%
Other
69.6%
Alternatives
Discussions
Rocket chat had the voice message option but it was removed. Could it be reinstated or I will have to ask my company because it might be a case it was restricted by them?
2 Comments
RL
I was actually fooled and scammed by someone I trusted with my funds through a transaction we did and I feel so disappointed and hurt knowing that someone...Read more
Can I use this for personal use, similar to Whatsapp or Telegram?
2 Comments
RL
I was actually fooled and scammed by someone I trusted with my funds through a transaction we did and I feel so disappointed and hurt knowing that someone...Read more
Is is possible to customize the REST Api of Rocket Chat?
2 Comments
W
If you mean building Rocket Chat Apps then have a look on the forums, these can be put up on the Rocket Chat...Read more
How can I set up and optimize chatbots in Tidio for my e-commerce site?
3 Comments
JA
You can input automated messages as well as an option to chat directly with a live agent.Read more
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