Compare Rocket.Chat and tawk.to
Featured Products
At a Glance
Market Segments
Mid-Market (50.4% of reviews)
Small-Business (73.3% of reviews)
Entry-Level Pricing
Free Per Year
Free Per Month
Rocket.Chat
Star Rating
(374)4.2 out of 5
Market Segments
Mid-Market (50.4% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Year
Browse all 4 pricing plans
tawk.to
Star Rating
(202)4.5 out of 5
Market Segments
Small-Business (73.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Month
Browse all 5 pricing plans
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that tawk.to excels in user-friendliness, with many users highlighting its simplicity in setup and operation. One user noted, "It does what it does, it is very simple to set up and simple to use," making it a great choice for small businesses looking for an easy-to-implement solution.
- Users say Rocket.Chat offers impressive flexibility and control, particularly for organizations that prioritize security and customization. Reviewers appreciate the ability to self-host and manage communications, with one user mentioning, "It's great to have the option to fully manage, customize, and even self-host communications."
- According to verified reviews, tawk.to stands out for its cost-effectiveness, as it provides a robust free version that many users find sufficient for their needs. Users have remarked on its affordability, stating, "User friendly and free to use. Even the paid version is very cheap," which is particularly appealing for small businesses.
- Reviewers mention that Rocket.Chat is particularly beneficial for internal communication, especially in scenarios where discussing issues via calls is challenging. Users find it helpful for addressing specific problems in team chats, enhancing collaboration and clarity in communication.
- G2 reviewers highlight that tawk.to has a higher overall satisfaction score compared to Rocket.Chat, indicating a more favorable user experience. This is reflected in its ratings for ease of use and setup, where users consistently praise its intuitive interface and straightforward onboarding process.
- Users report that while Rocket.Chat has strong features for AI text generation and summarization, tawk.to's focus on live chat functionalities and pop-up chat features, which received high praise, makes it a more suitable option for businesses primarily seeking customer engagement tools.
Pricing
Entry-Level Pricing
Rocket.Chat
Starter
Free
Per Year
Ideal for technical evaluation or small businesses
- Up to 50 users
- Self-managed only
- CORE CAPABILITIES, INCLUDING:
tawk.to
Free
Free
Per Month
Free forever
- Unlimited properties, widgets, and agent seats
- Support center for messaging and ticketing emails
- Knowledge Base
Free Trial
Rocket.Chat
No trial information availabletawk.to
Free Trial is available
Ratings
Meets Requirements
8.6
282
9.1
174
Ease of Use
8.7
289
9.0
174
Ease of Setup
8.2
130
9.0
89
Ease of Admin
8.3
123
9.0
78
Quality of Support
8.0
237
8.4
142
Has the product been a good partner in doing business?
8.2
110
8.9
67
Product Direction (% positive)
8.4
278
8.9
167
Features by Category
Business Instant Messaging
8.6
165
Not enough data
8.1
175
Not enough data
8.0
167
Not enough data
Business Instant Messaging
7.7
108
Not enough data
7.6
103
Not enough data
Business Instant Messaging
7.8
151
Not enough data
9.0
170
Not enough data
8.5
125
Not enough data
Generative AI - Business Instant Messaging
9.0
5
Not enough data
AI - Business Instant Messaging
9.0
5
Not enough data
9.3
5
Not enough data
7.7
5
Not enough data
7.0
5
Not enough data
Agentic AI - Business Instant Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Platform
9.4
9
Not enough data
9.8
9
Not enough data
7.4
7
Not enough data
8.3
8
Not enough data
9.6
8
Not enough data
10.0
8
Not enough data
7.9
8
Not enough data
9.4
8
Not enough data
Collaboration Tools
8.5
25
|
Verified
Not enough data
8.5
17
Not enough data
8.7
13
Not enough data
9.2
18
|
Verified
Not enough data
9.1
13
|
Verified
Not enough data
Meeting Coordination
9.2
19
Not enough data
8.7
17
|
Verified
Not enough data
8.8
22
|
Verified
Not enough data
9.2
16
Not enough data
Software Type
8.2
23
|
Verified
Not enough data
9.4
17
|
Verified
Not enough data
9.0
21
|
Verified
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
8.9
59
Not enough data
8.7
53
Not enough data
9.2
63
Not enough data
Support
8.7
57
Not enough data
8.8
60
Not enough data
8.7
53
Not enough data
Generative AI
9.4
8
6.8
12
9.2
8
5.9
9
9.4
8
5.7
9
Communication
8.7
107
|
Verified
9.2
139
|
Verified
8.3
121
|
Verified
8.9
138
|
Verified
8.1
78
|
Verified
7.9
99
|
Verified
8.5
108
|
Verified
8.9
116
|
Verified
8.7
48
8.3
40
Internal Use
8.0
109
|
Verified
8.5
123
|
Verified
8.7
93
|
Verified
8.8
123
|
Verified
8.1
80
|
Verified
8.4
112
8.4
78
|
Verified
8.6
117
|
Verified
8.7
101
|
Verified
8.7
109
|
Verified
8.7
82
|
Verified
8.3
110
|
Verified
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Rocket.Chat and tawk.to are categorized as Live Chat
Unique Categories
Rocket.Chat is categorized as Business Instant Messaging, HIPAA Compliant Messaging, Communication Platform as a Service (CPaaS), Video Conferencing, and UCaaS Platforms
tawk.to has no unique categories
Reviews
Reviewers' Company Size
Rocket.Chat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
tawk.to
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
22.8%
Computer Software
14.6%
Hospital & Health Care
4.3%
Marketing and Advertising
3.6%
Education Management
3.6%
Other
51.1%
Information Technology and Services
11.9%
Computer Software
11.3%
Marketing and Advertising
8.8%
Internet
5.2%
Education Management
4.1%
Other
58.8%
Alternatives
Discussions
Rocket chat had the voice message option but it was removed. Could it be reinstated or I will have to ask my company because it might be a case it was restricted by them?
2 Comments
RL
I was actually fooled and scammed by someone I trusted with my funds through a transaction we did and I feel so disappointed and hurt knowing that someone...Read more
Can I use this for personal use, similar to Whatsapp or Telegram?
2 Comments
RL
I was actually fooled and scammed by someone I trusted with my funds through a transaction we did and I feel so disappointed and hurt knowing that someone...Read more
Is is possible to customize the REST Api of Rocket Chat?
2 Comments
W
If you mean building Rocket Chat Apps then have a look on the forums, these can be put up on the Rocket Chat...Read more
What is tawk.to used for?
1 Comment
G2
It's a live chatting software used on the website to interact with clients mostly.Read more
tawk.to has no more discussions with answers
