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Compare Rocket.Chat and tawk.to 
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At a Glance
Market Segments
Mid-Market (50.2% of reviews)
Small-Business (73.9% of reviews)
Entry-Level Pricing
Free With One-Time Purchase
Free Per Month
Rocket.Chat
Star Rating
(347)4.2 out of 5
Market Segments
Mid-Market (50.2% of reviews)
Pros & Cons
Entry-Level Pricing
Free With One-Time Purchase
Browse all 3 pricing planstawk.to
Star Rating
(195)4.5 out of 5
Market Segments
Small-Business (73.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Month
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that tawk.to excels in its "Web Application" ease of use, scoring 9.0, while Rocket.Chat's web application received a lower score of 8.5, indicating that tawk.to may provide a more user-friendly experience for everyday tasks.
- Reviewers mention that tawk.to's "Live Chat" feature is highly rated at 9.1, making it a preferred choice for businesses focused on customer engagement, whereas Rocket.Chat's live chat functionality scored lower at 8.7, suggesting it may not be as effective in real-time customer interactions.
- G2 users highlight tawk.to's superior "Ease of Setup" with a score of 9.3, compared to Rocket.Chat's 8.2, indicating that tawk.to may be more straightforward for new users to implement and start using quickly.
- Users on G2 report that Rocket.Chat shines in "AI Text Generation" with a score of 9.3, while tawk.to lags behind at 7.0, suggesting that Rocket.Chat may offer more advanced AI capabilities for content creation.
- Reviewers mention that tawk.to's "Notifications" feature is rated at 8.9, which is higher than Rocket.Chat's 8.3, indicating that tawk.to may provide a more effective notification system to keep users informed.
- Users say that tawk.to's "File Sharing" feature is rated at 8.6, which is a strong point for collaboration, while Rocket.Chat does not have a specific score listed, suggesting that tawk.to may have a more robust file sharing capability that users appreciate.
Pricing
Entry-Level Pricing
Rocket.Chat
Starter
Free
With One-Time Purchase
For small organizations looking
for self-hosted team collaboration.
- Up to 50 users
- Self-managed hosting only
- ALL PREMIUM CAPABILITIES, INCLUDING:
tawk.to
Free
Free
Per Month
Free forever
- Unlimited properties, widgets, and agent seats
- Support center for messaging and ticketing emails
- Knowledge Base
Free Trial
Rocket.Chat
Free Trial is available
tawk.to
Free Trial is available
Ratings
Meets Requirements
8.6
276
9.1
168
Ease of Use
8.7
283
9.1
168
Ease of Setup
8.2
125
9.2
83
Ease of Admin
8.3
119
9.1
77
Quality of Support
8.0
231
8.4
137
Has the product been a good partner in doing business?
8.2
107
9.0
66
Product Direction (% positive)
8.4
273
9.0
161
Features by Category
Business Instant Messaging
8.6
163
Not enough data
8.1
174
Not enough data
8.0
164
Not enough data
Business Instant Messaging
7.8
106
Not enough data
7.6
101
Not enough data
Business Instant Messaging
7.8
149
Not enough data
8.9
169
Not enough data
8.6
121
Not enough data
Generative AI - Business Instant Messaging
Not enough data
Not enough data
AI - Business Instant Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Business Instant Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Platform
9.4
9
Not enough data
9.8
9
Not enough data
7.4
7
Not enough data
8.3
8
Not enough data
9.6
8
Not enough data
10.0
8
Not enough data
7.9
8
Not enough data
9.4
8
Not enough data
Collaboration Tools
8.5
24
|
Verified
Not enough data
8.4
16
Not enough data
8.6
12
Not enough data
9.1
17
|
Verified
Not enough data
9.0
12
|
Verified
Not enough data
Meeting Coordination
9.2
18
Not enough data
8.6
16
|
Verified
Not enough data
8.7
21
|
Verified
Not enough data
9.1
15
Not enough data
Software Type
8.1
22
|
Verified
Not enough data
9.4
16
|
Verified
Not enough data
9.0
20
|
Verified
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
8.9
59
Not enough data
8.7
53
Not enough data
9.2
63
Not enough data
Support
8.7
57
Not enough data
8.8
60
Not enough data
8.7
53
Not enough data
Generative AI
9.4
8
6.5
12
9.2
8
6.5
11
9.4
8
6.4
11
Communication
8.7
107
|
Verified
9.2
135
|
Verified
8.3
121
|
Verified
8.9
136
|
Verified
8.1
78
|
Verified
8.0
100
|
Verified
8.5
108
|
Verified
8.9
118
|
Verified
8.7
48
8.3
41
Internal Use
8.0
109
|
Verified
8.5
124
|
Verified
8.7
93
|
Verified
8.8
123
|
Verified
8.1
80
|
Verified
8.4
113
8.4
78
|
Verified
8.6
116
|
Verified
8.7
101
|
Verified
8.7
111
|
Verified
8.7
82
|
Verified
8.3
112
|
Verified
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Rocket.Chat and tawk.to are categorized as Live Chat
Unique Categories
Rocket.Chat is categorized as Business Instant Messaging, HIPAA Compliant Messaging, Communication Platform as a Service (CPaaS), Video Conferencing, and UCaaS Platforms
tawk.to has no unique categories
Reviews
Reviewers' Company Size
Rocket.Chat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
tawk.to
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
22.9%
Computer Software
14.2%
Hospital & Health Care
4.3%
Marketing and Advertising
3.7%
Education Management
3.4%
Other
51.4%
Computer Software
12.2%
Information Technology and Services
11.2%
Marketing and Advertising
8.5%
Internet
5.3%
Education Management
4.3%
Other
58.5%
Alternatives
Discussions
Is is possible to customize the REST Api of Rocket Chat?
2 Comments
W
If you mean building Rocket Chat Apps then have a look on the forums, these can be put up on the Rocket Chat...Read more
Can I use this for personal use, similar to Whatsapp or Telegram?
2 Comments
AA
No. Not really.Read more
Rocket chat had the voice message option but it was removed. Could it be reinstated or I will have to ask my company because it might be a case it was restricted by them?
2 Comments
JB
YES it could be reinstated , you will have to ask your company because it might be a case it was restricted and band from public comments.Read more
What is tawk.to used for?
1 Comment
AS
It's a live chatting software used on the website to interact with clients mostly.Read more
tawk.to has no more discussions with answers
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