Compare Rocket.Chat and Sendbird
Featured Products
At a Glance
Market Segments
Mid-Market (50.6% of reviews)
Mid-Market (48.7% of reviews)
Entry-Level Pricing
Free Per Year
Contact Us 10000 Conversation based pricing
Rocket.Chat
Star Rating
(373)4.2 out of 5
Market Segments
Mid-Market (50.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Year
Browse all 4 pricing plans
Sendbird
Star Rating
(124)4.6 out of 5
Market Segments
Mid-Market (48.7% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 10000 Conversation based pricing
Free Trial is available
Browse all 2 pricing plans
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Sendbird excels in user experience, with a higher satisfaction rating compared to Rocket.Chat. Users appreciate Sendbird's intuitive interface, which makes it easy to manage and identify messages from different client groups, enhancing daily communication.
- According to verified reviews, Rocket.Chat stands out for its flexibility and control, particularly for organizations that prioritize security and compliance. Users highlight the ability to self-host and customize their communication tools, which is a significant advantage for teams with specific needs.
- Reviewers mention that Sendbird's API is a strong point, allowing even non-developers to create scripts and export data easily. This capability has been praised by users who find the documentation straightforward and helpful for integrating with other systems.
- Users say that Rocket.Chat is particularly useful for internal communications, especially when discussing complex issues that are difficult to convey over calls. The platform's mention feature allows team members to address specific topics directly, streamlining problem-solving discussions.
- G2 reviewers highlight that Sendbird offers superior support quality, with many users noting the responsiveness and helpfulness of the support team. This reliability is crucial for businesses that require consistent assistance to maintain their operations smoothly.
- According to recent feedback, Rocket.Chat's ease of integration is a notable strength, with users appreciating its ability to connect with various servers. This feature is particularly beneficial for teams that utilize multiple tools and need a seamless communication experience.
Pricing
Entry-Level Pricing
Rocket.Chat
Starter
Free
Per Year
Ideal for technical evaluation or small businesses
- Up to 50 users
- Self-managed only
- CORE CAPABILITIES, INCLUDING:
Sendbird
Sendbird AI Agent
Contact Us
10000 Conversation based pricing
Elevate your customer experience and lighten human agent workload with AI customer service. Get the most value from your investment with:
- Volume discounts as you scale
- Tailored professional services
- Dedicated forward deployment team
Free Trial
Rocket.Chat
No trial information availableSendbird
Free Trial is available
Ratings
Meets Requirements
8.6
282
9.1
105
Ease of Use
8.7
289
9.2
109
Ease of Setup
8.2
130
9.0
94
Ease of Admin
8.3
123
9.1
59
Quality of Support
8.0
237
9.2
104
Has the product been a good partner in doing business?
8.2
110
9.1
58
Product Direction (% positive)
8.4
278
9.1
107
Features by Category
Business Instant Messaging
8.6
165
Not enough data
8.1
175
Not enough data
8.0
167
Not enough data
Business Instant Messaging
7.7
108
Not enough data
7.6
103
Not enough data
Business Instant Messaging
7.8
151
Not enough data
9.0
170
Not enough data
8.5
125
Not enough data
Generative AI - Business Instant Messaging
9.0
5
Not enough data
AI - Business Instant Messaging
9.0
5
Not enough data
9.3
5
Not enough data
7.7
5
Not enough data
7.0
5
Not enough data
Agentic AI - Business Instant Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Campaigns
Not enough data
8.0
19
Not enough data
6.9
19
Not enough data
6.7
19
Not enough data
Feature Not Available
Not enough data
7.0
19
Analytics
Not enough data
7.2
19
Not enough data
7.2
19
Optimization
Not enough data
Feature Not Available
Not enough data
7.8
19
Not enough data
7.8
19
Not enough data
6.9
19
Agentic AI - Push Notification
Not enough data
7.0
5
Not enough data
6.7
5
Not enough data
7.7
5
Platform
9.4
9
Not enough data
9.8
9
Not enough data
7.4
7
Not enough data
8.3
8
Not enough data
9.6
8
Not enough data
10.0
8
Not enough data
7.9
8
Not enough data
9.4
8
Not enough data
Collaboration Tools
8.5
25
|
Verified
Not enough data
8.5
17
Not enough data
8.7
13
Not enough data
9.2
18
|
Verified
Not enough data
9.1
13
|
Verified
Not enough data
Meeting Coordination
9.2
19
Not enough data
8.7
17
|
Verified
Not enough data
8.8
22
|
Verified
Not enough data
9.2
16
Not enough data
Software Type
8.2
23
|
Verified
Not enough data
9.4
17
|
Verified
Not enough data
9.0
21
|
Verified
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
8.9
59
8.7
68
8.7
53
8.7
68
9.2
63
8.6
64
Support
8.7
57
8.4
67
8.8
60
8.1
65
8.7
53
9.0
67
Generative AI
Not enough data
7.2
6
Not enough data
8.3
6
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
9.4
8
7.4
39
9.2
8
7.6
39
9.4
8
7.6
32
Communication
8.7
107
|
Verified
Feature Not Available
8.3
121
|
Verified
8.9
48
8.1
78
|
Verified
Feature Not Available
8.5
108
|
Verified
9.3
49
8.7
48
Feature Not Available
Internal Use
8.0
109
|
Verified
8.9
50
8.7
93
|
Verified
8.5
46
8.1
80
|
Verified
8.1
47
8.4
78
|
Verified
8.5
45
8.7
101
|
Verified
8.7
46
8.7
82
|
Verified
8.7
45
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.5
12
Not enough data
8.9
12
Not enough data
8.5
12
Not enough data
8.8
12
Not enough data
8.5
12
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.9
12
Not enough data
8.5
12
Not enough data
8.5
12
Not enough data
9.0
12
Automation
Not enough data
8.6
13
Not enough data
8.8
12
Not enough data
8.7
13
Autonomy
Not enough data
8.9
12
Not enough data
8.6
12
Not enough data
8.2
12
Not enough data
8.9
12
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Rocket.Chat and Sendbird are categorized as Communication Platform as a Service (CPaaS) and Live Chat
Unique Categories
Rocket.Chat is categorized as Business Instant Messaging, HIPAA Compliant Messaging, Video Conferencing, and UCaaS Platforms
Reviews
Reviewers' Company Size
Rocket.Chat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sendbird
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
22.8%
Computer Software
14.6%
Hospital & Health Care
4.3%
Marketing and Advertising
3.6%
Education Management
3.6%
Other
51.1%
Computer Software
13.7%
Health, Wellness and Fitness
11.1%
Food & Beverages
6.0%
Consumer Services
6.0%
Real Estate
6.0%
Other
57.3%
Alternatives
Discussions
Rocket chat had the voice message option but it was removed. Could it be reinstated or I will have to ask my company because it might be a case it was restricted by them?
2 Comments
RL
I was actually fooled and scammed by someone I trusted with my funds through a transaction we did and I feel so disappointed and hurt knowing that someone...Read more
Can I use this for personal use, similar to Whatsapp or Telegram?
2 Comments
RL
I was actually fooled and scammed by someone I trusted with my funds through a transaction we did and I feel so disappointed and hurt knowing that someone...Read more
Is is possible to customize the REST Api of Rocket Chat?
2 Comments
W
If you mean building Rocket Chat Apps then have a look on the forums, these can be put up on the Rocket Chat...Read more
Sendbird has no discussions with answers
