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Compare Rocket.Chat and ejabberd 
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At a Glance
Market Segments
Mid-Market (50.2% of reviews)
Small-Business (60.0% of reviews)
Entry-Level Pricing
Free With One-Time Purchase
No pricing available
Rocket.Chat
Star Rating
(349)4.2 out of 5
Market Segments
Mid-Market (50.2% of reviews)
Pros & Cons
Entry-Level Pricing
Free With One-Time Purchase
Browse all 3 pricing plansejabberd
Star Rating
(33)4.3 out of 5
Market Segments
Small-Business (60.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ejabberdSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Rocket.Chat excels in its Web Application usability, scoring a high 9.0, while ejabberd's web interface is less intuitive, leading to a lower user satisfaction rating of 8.3.
- Reviewers mention that Rocket.Chat's File Sharing feature is robust, with a score of 8.6, making it easier for teams to collaborate on documents, whereas ejabberd lacks similar functionality, which can hinder workflow.
- G2 users highlight Rocket.Chat's superior Mobile Application experience, scoring 7.8, compared to ejabberd's lower rating, indicating that Rocket.Chat is more user-friendly for mobile communication.
- Users on G2 appreciate Rocket.Chat's Integrations capabilities, scoring 8.5, which allows seamless connectivity with other tools, while ejabberd's integration options are more limited, affecting overall flexibility.
- Reviewers say that Rocket.Chat's Quality of Support is rated at 8.0, providing timely assistance, while ejabberd's support is rated lower at 7.5, which can be a concern for users needing quick resolutions.
- Users report that Rocket.Chat's Ease of Setup is rated at 8.2, making it more accessible for new users, while ejabberd's setup process is rated lower at 7.4, which may deter less technical users from adopting the platform.
Pricing
Entry-Level Pricing
Rocket.Chat
Starter
Free
With One-Time Purchase
For small organizations looking
for self-hosted team collaboration.
- Up to 50 users
- Self-managed hosting only
- ALL PREMIUM CAPABILITIES, INCLUDING:
ejabberd
No pricing availableFree Trial
Rocket.Chat
Free Trial is available
ejabberd
No trial information availableRatings
Meets Requirements
8.6
276
8.3
24
Ease of Use
8.7
283
8.3
24
Ease of Setup
8.2
125
7.4
15
Ease of Admin
8.3
119
7.6
15
Quality of Support
8.0
231
7.5
19
Has the product been a good partner in doing business?
8.2
107
7.9
13
Product Direction (% positive)
8.4
273
8.5
24
Features by Category
Business Instant Messaging
8.6
163
Not enough data
8.1
174
Not enough data
8.0
164
Not enough data
Business Instant Messaging
7.8
106
Not enough data
7.6
101
Not enough data
Business Instant Messaging
7.8
149
Not enough data
8.9
169
Not enough data
8.6
121
Not enough data
Generative AI - Business Instant Messaging
Not enough data
Not enough data
AI - Business Instant Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Business Instant Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Platform
9.4
9
Not enough data
9.8
9
Not enough data
7.4
7
Not enough data
8.3
8
Not enough data
9.6
8
Not enough data
10.0
8
Not enough data
7.9
8
Not enough data
9.4
8
Not enough data
Collaboration Tools
8.5
24
|
Verified
Not enough data
8.4
16
Not enough data
8.6
12
Not enough data
9.1
17
|
Verified
Not enough data
9.0
12
|
Verified
Not enough data
Meeting Coordination
9.2
18
Not enough data
8.6
16
|
Verified
Not enough data
8.7
21
|
Verified
Not enough data
9.1
15
Not enough data
Software Type
8.1
22
|
Verified
Not enough data
9.4
16
|
Verified
Not enough data
9.0
20
|
Verified
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
8.9
59
Not enough data
8.7
53
Not enough data
9.2
63
Not enough data
Support
8.7
57
Not enough data
8.8
60
Not enough data
8.7
53
Not enough data
Generative AI
9.4
8
Not enough data
9.2
8
Not enough data
9.4
8
Not enough data
Communication
8.7
107
|
Verified
Not enough data
8.3
121
|
Verified
Not enough data
8.1
78
|
Verified
Not enough data
8.5
108
|
Verified
Not enough data
8.7
48
Not enough data
Internal Use
8.0
109
|
Verified
Not enough data
8.7
93
|
Verified
Not enough data
8.1
80
|
Verified
Not enough data
8.4
78
|
Verified
Not enough data
8.7
101
|
Verified
Not enough data
8.7
82
|
Verified
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Rocket.Chat and ejabberd are categorized as Communication Platform as a Service (CPaaS)
Unique Categories
Rocket.Chat is categorized as Business Instant Messaging, HIPAA Compliant Messaging, Live Chat, Video Conferencing, and UCaaS Platforms
ejabberd has no unique categories
Reviews
Reviewers' Company Size
Rocket.Chat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ejabberd
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
22.9%
Computer Software
14.2%
Hospital & Health Care
4.3%
Marketing and Advertising
3.7%
Education Management
3.4%
Other
51.4%
Computer Software
30.0%
Education Management
10.0%
Telecommunications
6.7%
Information Technology and Services
6.7%
Hospital & Health Care
6.7%
Other
40.0%
Discussions
Is is possible to customize the REST Api of Rocket Chat?
2 Comments
W
If you mean building Rocket Chat Apps then have a look on the forums, these can be put up on the Rocket Chat...Read more
Can I use this for personal use, similar to Whatsapp or Telegram?
2 Comments
AA
No. Not really.Read more
Rocket chat had the voice message option but it was removed. Could it be reinstated or I will have to ask my company because it might be a case it was restricted by them?
2 Comments
JB
YES it could be reinstated , you will have to ask your company because it might be a case it was restricted and band from public comments.Read more
how do we extended ejabberd
1 Comment
IZ
While maintaining ejabberd based instant messenger in 2015-2018 we used https://github.com/altenwald/ecomponent to extend ejabberd functionality with new...Read more
ejabberd has no more discussions with answers
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