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Compare Riverbed Network Observability and ServiceNow IT Operations Management 
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At a Glance
Market Segments
Mid-Market (42.9% of reviews)
Enterprise (68.8% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Riverbed Network Observability
Star Rating
(14)4.4 out of 5
Market Segments
Mid-Market (42.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Riverbed Network ObservabilityServiceNow IT Operations Management
Star Rating
(152)4.4 out of 5
Market Segments
Enterprise (68.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ServiceNow IT Operations ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Riverbed NPM excels in Network Traffic Analyzer capabilities, providing detailed insights into bandwidth usage, while ServiceNow IT Operations Management offers robust Application Performance Monitoring that helps in identifying application issues quickly.
- Reviewers mention that Riverbed NPM's Timely Alerts feature is highly rated at 9.4, ensuring that users receive immediate notifications about network performance issues, whereas ServiceNow's alerting system is also strong but slightly lower at 9.0, focusing more on incident management.
- G2 users highlight Riverbed NPM's Performance Monitoring as a standout feature, with a score of 9.0, which allows for constant monitoring of network health, while ServiceNow's Root Cause Analysis (RCA) is praised for its effectiveness in identifying underlying issues, scoring 9.1.
- Users on G2 report that Riverbed NPM's Multi-Network Capability is a significant advantage for organizations managing diverse network environments, while ServiceNow's ITIL Policy Compliance feature is noted for helping enterprises adhere to best practices in IT service management.
- Reviewers mention that Riverbed NPM's Data Visualization tools are intuitive and user-friendly, making it easier to interpret network data, whereas ServiceNow's Dashboards and Visualizations are comprehensive but can be overwhelming for new users.
- Users say that Riverbed NPM's AI/ML Assistance is beneficial for predictive analytics in network performance, while ServiceNow's Generative AI features, such as AI Text Generation, are appreciated for enhancing documentation and reporting processes.
Pricing
Entry-Level Pricing
Riverbed Network Observability
No pricing availableServiceNow IT Operations Management
No pricing availableFree Trial
Riverbed Network Observability
No trial information availableServiceNow IT Operations Management
No trial information availableRatings
Meets Requirements
9.0
14
8.7
74
Ease of Use
8.1
14
8.0
132
Ease of Setup
8.0
5
7.7
115
Ease of Admin
8.3
5
8.4
41
Quality of Support
9.0
13
8.4
72
Has the product been a good partner in doing business?
9.7
5
8.7
43
Product Direction (% positive)
10.0
14
9.5
70
Features by Category
Network
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Application Performance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Security - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Network Performance - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
AI Automation - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Cloud Infrastructure Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI Automation - Cloud Infrastructure Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
7.9
14
Not enough data
7.7
13
Not enough data
8.3
12
Issue Resolution
Not enough data
8.3
13
Not enough data
8.3
12
Not enough data
8.2
12
Management
Not enough data
8.8
14
Not enough data
9.0
12
Not enough data
9.2
12
Generative AI
Not enough data
7.2
9
Not enough data
7.4
9
Agentic AI - AIOps Platforms
Not enough data
7.6
9
Not enough data
7.5
8
Not enough data
8.3
10
Not enough data
7.6
9
Not enough data
7.0
9
Not enough data
7.6
9
Not enough data
8.5
8
Monitoring
Not enough data
8.8
11
Not enough data
7.6
11
Not enough data
7.9
11
Not enough data
8.0
10
Not enough data
8.0
11
Response
Not enough data
8.0
11
Not enough data
8.2
10
Not enough data
8.2
10
Agentic AI - Application Performance Monitoring (APM)
Not enough data
8.3
5
Not enough data
8.1
6
Not enough data
8.0
5
Not enough data
7.8
6
Not enough data
8.1
6
Performance
Not enough data
8.2
11
Not enough data
8.0
9
Functionality
Not enough data
8.0
11
Not enough data
7.6
11
Not enough data
7.2
10
Not enough data
7.6
12
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Network Management Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
8.0
35
Platform
Not enough data
8.4
33
Not enough data
8.5
31
Not enough data
8.8
34
Not enough data
8.4
34
Not enough data
8.7
34
Security
Not enough data
8.5
31
Not enough data
8.2
32
Not enough data
7.8
31
Not enough data
8.9
34
Not enough data
8.9
34
Agentic AI - Enterprise IT Management
Not enough data
7.5
12
Not enough data
8.1
12
Not enough data
8.0
11
Not enough data
7.6
11
Not enough data
7.5
12
Not enough data
7.5
12
Not enough data
8.2
12
Categories
Categories
Shared Categories
Riverbed Network Observability and ServiceNow IT Operations Management are categorized as Enterprise IT Management
Unique Categories
Riverbed Network Observability is categorized as WAN Optimization, Network Monitoring, Network Management Tools, and Cloud Infrastructure Monitoring
ServiceNow IT Operations Management is categorized as Application Performance Monitoring (APM) and AIOps Platforms
Reviews
Reviewers' Company Size
Riverbed Network Observability
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceNow IT Operations Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
14.3%
Computer Software
14.3%
Telecommunications
7.1%
Medical Devices
7.1%
Media Production
7.1%
Other
50.0%
Information Technology and Services
26.1%
Insurance
8.7%
Financial Services
8.7%
Hospital & Health Care
8.0%
Computer Software
5.1%
Other
43.5%
Alternatives
Discussions
Riverbed Network Observability has no discussions with answers
ServiceNow IT Operations Management has no discussions with answers
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