# Riva vs SMS-Magic Comparison | | Riva | SMS-Magic | |---|---|---| | **Star Rating** | 4.1 out of 5 | 4.0 out of 5 | | **Total Reviews** | 109 | 115 | | **Largest Market Segment** | Mid-Market (40.6% of reviews) | Small-Business (61.1% of reviews) | | **Entry Level Price** | Starting at $25.00 1 user Per Month | Free Trial | --- ## Top Pros & Cons ### Riva Pros: - Accuracy (3 reviews) - Time-saving (3 reviews) Cons: - AI Integration (1 reviews) - AI Limitations (1 reviews) ### SMS-Magic Pros: - Business Enhancement (6 reviews) - Ease of Use (6 reviews) Cons: - Difficult Setup (3 reviews) - Expensive (3 reviews) --- ## Ratings Comparison | Rating | Riva | SMS-Magic | |---|---|---| | **Meets Requirements** | 8.5 (102 reviews) | 8.5 (100 reviews) | | **Ease of Use** | 8.4 (102 reviews) | 8.3 (105 reviews) | | **Ease of Setup** | 7.5 (85 reviews) | 7.9 (88 reviews) | | **Ease of Admin** | 8.0 (82 reviews) | 8.0 (75 reviews) | | **Quality of Support** | 8.8 (99 reviews) | 8.2 (93 reviews) | | **Has the product been a good partner in doing business?** | 8.6 (82 reviews) | 8.0 (73 reviews) | | **Product Direction (% positive)** | 7.8 (100 reviews) | 7.4 (103 reviews) | --- ## Pricing ### Riva #### Entry-Level Pricing Plan: Riva Sales Engagement - Essentials Price: Starting at $25.00 1 user Per Month Description: Get started with seller workflow automation. Key Features: - Email Bursts & Templates - Email Opens & Clicks - Enterprise Meeting Scheduling [Browse all 4 editions](https://www.g2.com/products/riva/pricing) #### Free Trial No ### SMS-Magic #### Entry-Level Pricing Plan: Free Trial Price: Free Trial Key Features: - Access to all of SMS Magic's features - Ability to send and receive text messages - Automate workflows [Browse all 4 editions](https://www.g2.com/products/sms-magic/pricing) #### Free Trial Yes --- ## Features Comparison By Category ### AI Sales Assistant | Product | Score | Reviews | |---|---|---| | **Riva** | N/A | N/A | | **SMS-Magic** | N/A | N/A | #### Lead Facilitation | Feature | Riva | SMS-Magic | |---|---|---| | **Customer-facing Chatbot** | Not enough data | Not enough data | | **Lead Qualification** | Not enough data | Not enough data | | **Lead Follow-up** | Not enough data | Not enough data | | **Meeting Scheduling ** | Not enough data | Not enough data | #### Organization | Feature | Riva | SMS-Magic | |---|---|---| | **Opportunity and Pipeline Management ** | Not enough data | Not enough data | | **Data Entry** | Not enough data | Not enough data | | **Integrations / APIs** | Not enough data | Not enough data | #### Performance Analysis | Feature | Riva | SMS-Magic | |---|---|---| | **Coaching ** | Not enough data | Not enough data | | **Peformance Tracking** | Not enough data | Not enough data | #### Sales Analysis | Feature | Riva | SMS-Magic | |---|---|---| | **ROI Forecasting ** | Not enough data | Not enough data | | **Sales Forecasting ** | Not enough data | Not enough data | #### Generative AI | Feature | Riva | SMS-Magic | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | #### Agentic AI - AI Sales Assistant | Feature | Riva | SMS-Magic | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### SMS Marketing | Product | Score | Reviews | |---|---|---| | **Riva** | N/A | N/A | | **SMS-Magic** | 7.5/10 | 77 | #### Text Messaging | Feature | Riva | SMS-Magic | |---|---|---| | **Bulk SMS** | Not enough data | 8.3 (76 reviews) | | **Two-Way Text Messaging** | Not enough data | 8.4 (76 reviews) | | **Text Scheduler** | Not enough data | 8.1 (75 reviews) | | **Automatic Replies** | Not enough data | 7.8 (70 reviews) | | **Automatic URL Shortening** | Not enough data | 7.3 (67 reviews) | | **MMS Marketing** | Not enough data | 6.9 (60 reviews) | | **Personalization** | Not enough data | 7.9 (68 reviews) | | **Transactional SMS** | Not enough data | 7.8 (62 reviews) | #### SMS Platform | Feature | Riva | SMS-Magic | |---|---|---| | **Reporting** | Not enough data | 6.7 (65 reviews) | | **Automation** | Not enough data | 7.9 (67 reviews) | | **White Label** | Not enough data | 6.8 (57 reviews) | | **Text-to-Landline** | Not enough data | 5.8 (57 reviews) | | **Short Codes** | Not enough data | 6.6 (59 reviews) | | **API Integration** | Not enough data | 7.3 (62 reviews) | #### Agentic AI - SMS Marketing | Feature | Riva | SMS-Magic | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Cloud Compliance | Product | Score | Reviews | |---|---|---| | **Riva** | 9.8/10 | 5 | | **SMS-Magic** | N/A | N/A | #### Security | Feature | Riva | SMS-Magic | |---|---|---| | **Compliance Monitoring** | Not enough data | Not enough data | | **Anomoly Detection** | Feature Not Available | Not enough data | | **Data Loss Prevention** | 10.0 (5 reviews) | Not enough data | | **Cloud Gap Analytics** | Feature Not Available | Not enough data | #### Compliance | Feature | Riva | SMS-Magic | |---|---|---| | **Governance** | Not enough data | Not enough data | | **Data Governance** | Not enough data | Not enough data | | **Sensitive Data Compliance** | 10.0 (5 reviews) | Not enough data | #### Administration | Feature | Riva | SMS-Magic | |---|---|---| | **Policy Enforcement** | 9.3 (5 reviews) | Not enough data | | **Auditing** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | ### Business Scheduling | Product | Score | Reviews | |---|---|---| | **Riva** | N/A | N/A | | **SMS-Magic** | N/A | N/A | #### Integrations | Feature | Riva | SMS-Magic | |---|---|---| | **MS Teams Integration** | Not enough data | Not enough data | | **Email Integration** | Not enough data | Not enough data | | **Zoom Integration** | Not enough data | Not enough data | | **Google Meet Integration** | Not enough data | Not enough data | | **Salesforce Integration** | Not enough data | Not enough data | #### Branding & Customizatio | Feature | Riva | SMS-Magic | |---|---|---| | **Custom Booking Page** | Not enough data | Not enough data | | **Personalized Links** | Not enough data | Not enough data | | **Personalized Web Embed** | Not enough data | Not enough data | #### Automatic Rules & Configurations | Feature | Riva | SMS-Magic | |---|---|---| | **Set Working Hours** | Not enough data | Not enough data | | **Automatic Updates** | Not enough data | Not enough data | | **Buffer Times** | Not enough data | Not enough data | #### Agentic AI - Business Scheduling | Feature | Riva | SMS-Magic | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | ### Salesforce AppExchange Apps | Product | Score | Reviews | |---|---|---| | **Riva** | N/A | N/A | | **SMS-Magic** | N/A | N/A | #### Agentic AI - Salesforce AppExchange Apps | Feature | Riva | SMS-Magic | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Email Tracking | Product | Score | Reviews | |---|---|---| | **Riva** | 8.3/10 | 53 | | **SMS-Magic** | N/A | N/A | #### Agentic AI - Email Tracking | Feature | Riva | SMS-Magic | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | #### Analytics | Feature | Riva | SMS-Magic | |---|---|---| | **Open Rates** | Feature Not Available | Not enough data | | **Link Activity** | Feature Not Available | Not enough data | | **Attachment Activity** | Feature Not Available | Not enough data | #### Customizations | Feature | Riva | SMS-Magic | |---|---|---| | **Email Platform Integration** | 8.6 (47 reviews) | Not enough data | | **Email Scheduling** | 8.1 (31 reviews) | Not enough data | | **Notifications** | 8.1 (34 reviews) | Not enough data | | **Email Categorization** | 8.4 (35 reviews) | Not enough data | | **Templates** | Feature Not Available | Not enough data | #### Generative AI | Feature | Riva | SMS-Magic | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | ### Cloud Security | Product | Score | Reviews | |---|---|---| | **Riva** | N/A | N/A | | **SMS-Magic** | N/A | N/A | #### Cloud Visibility | Feature | Riva | SMS-Magic | |---|---|---| | **Data Discovery** | Not enough data | Not enough data | | **Cloud Registry** | Not enough data | Not enough data | | **Cloud Gap Analytics** | Not enough data | Not enough data | #### Security | Feature | Riva | SMS-Magic | |---|---|---| | **Data Security** | Not enough data | Not enough data | | **Data loss Prevention** | Not enough data | Not enough data | | **Security Auditing** | Not enough data | Not enough data | #### Identity | Feature | Riva | SMS-Magic | |---|---|---| | **SSO** | Not enough data | Not enough data | | **Governance** | Not enough data | Not enough data | | **User Analytics** | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [Salesforce AppExchange Apps](https://www.g2.com/categories/salesforce-appexchange-apps) **Unique to Riva (6):** [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Big Data Integration Platforms](https://www.g2.com/categories/big-data-integration-platforms), [Email Tracking Software](https://www.g2.com/categories/email-tracking), [On-Premise Data Integration Software](https://www.g2.com/categories/on-premise-data-integration), [Business Scheduling Software](https://www.g2.com/categories/business-scheduling), [Cloud Compliance Software](https://www.g2.com/categories/cloud-compliance) **Unique to SMS-Magic (1):** [SMS Marketing Software](https://www.g2.com/categories/sms-marketing) --- ## Reviewer Demographics ### By Company Size | Segment | Riva | SMS-Magic | |---|---|---| | **Small-Business** | 31.1% | 61.1% | | **Mid-Market** | 40.6% | 35.4% | | **Enterprise** | 28.3% | 3.5% | ### By Industry #### Riva - **Financial Services:** 17.9% - **Banking:** 8.5% - **Computer Software:** 7.5% - **Information Technology and Services:** 5.7% - **Building Materials:** 5.7% - **Insurance:** 3.8% - **Marketing and Advertising:** 3.8% - **Higher Education:** 2.8% - **Education Management:** 1.9% - **Consumer Goods:** 1.9% - **Other:** 40.6% #### SMS-Magic - **Financial Services:** 15.2% - **Consulting:** 8.0% - **Staffing and Recruiting:** 8.0% - **Legal Services:** 8.0% - **Non-Profit Organization Management:** 8.0% - **Higher Education:** 7.1% - **Marketing and Advertising:** 6.3% - **Education Management:** 4.5% - **Hospital & Health Care:** 3.6% - **Hospitality:** 2.7% - **Other:** 28.6% --- ## Alternatives ### Alternatives to Riva - [Revenue Grid](https://www.g2.com/products/revenue-grid/reviews) — 4.6/5 stars (574 reviews) - [Cirrus Insight](https://www.g2.com/products/cirrus-insight/reviews) — 4.2/5 stars (1510 reviews) - [Vendasta Yesware](https://www.g2.com/products/vendasta-yesware/reviews) — 4.4/5 stars (821 reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3568 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13793 reviews) - [Cleo Integration Cloud](https://www.g2.com/products/cleo-integration-cloud/reviews) — 4.4/5 stars (548 reviews) - [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4287 reviews) - [Microsoft SQL Server](https://www.g2.com/products/microsoft-sql-server/reviews) — 4.4/5 stars (2274 reviews) - [Chili Piper](https://www.g2.com/products/chili-piper/reviews) — 4.6/5 stars (736 reviews) - [Mixmax](https://www.g2.com/products/mixmax/reviews) — 4.6/5 stars (1457 reviews) ### Alternatives to SMS-Magic - [Twilio](https://www.g2.com/products/twilio/reviews) — 4.1/5 stars (518 reviews) - [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews) — 4.5/5 stars (2561 reviews) - [Podium](https://www.g2.com/products/podium/reviews) — 4.6/5 stars (2095 reviews) - [SimpleTexting](https://www.g2.com/products/simpletexting/reviews) — 4.7/5 stars (642 reviews) - [Textline](https://www.g2.com/products/textline/reviews) — 4.7/5 stars (377 reviews) - [Agentforce Marketing (formerly Salesforce Marketing Cloud)](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews) — 4.0/5 stars (4460 reviews) - [EZ Texting](https://www.g2.com/products/ez-texting/reviews) — 4.5/5 stars (744 reviews) - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14682 reviews) - [Braze](https://www.g2.com/products/braze/reviews) — 4.5/5 stars (1681 reviews) - [TextUs](https://www.g2.com/products/textus/reviews) — 4.7/5 stars (629 reviews) --- ## Top Discussions ### Riva - Title: [Can I try Riva Cloud before I buy it? Trial version available?](https://www.g2.com/discussions/can-i-try-riva-cloud-before-i-buy-it-trial-version-available) — 1 comment, 1 upvote > **Top comment:** "Yes. They have a 15-day trial version." ### SMS-Magic No discussions available for this product. --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/riva-vs-sms-magic)