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Compare Ringover and VICIdial 
Featured Products
At a Glance
Market Segments
Small-Business (79.9% of reviews)
Small-Business (54.1% of reviews)
Entry-Level Pricing
$24.00 1 User Per Month
Starting at $400.00 1 per telco server Per Month
Ringover
Star Rating
(441)4.6 out of 5
Market Segments
Small-Business (79.9% of reviews)
Pros & Cons
Entry-Level Pricing
$24.00 1 User Per Month
Browse all 2 pricing plansVICIdial
Star Rating
(41)4.1 out of 5
Market Segments
Small-Business (54.1% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $400.00 1 per telco server Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Ringover excels in overall user satisfaction, boasting a significantly higher G2 Score compared to VICIdial. Users appreciate its intuitive interface and ease of use, making it a preferred choice for customer service operations.
- According to verified reviews, VICIdial is recognized for its resource efficiency and ability to handle high call volumes on minimal hardware. Users have noted that it can operate smoothly on a light virtual machine, which is a plus for businesses with limited resources.
- Users say that Ringover's implementation process is straightforward, often requiring no technical assistance. This ease of setup is a significant advantage for teams looking to get started quickly without the need for extensive IT support.
- Reviewers mention that while VICIdial offers a rich set of features, some users have faced challenges with configuration. However, many appreciate its comprehensive modules that cater to various contact center needs, highlighting its CRM integration capabilities.
- G2 reviewers highlight the quality of support provided by Ringover, with many users praising the consistent and high-level service they receive. This reliability contributes to a smoother communication experience over the years.
- According to recent feedback, VICIdial users value its customization options and flexibility, which can be beneficial for businesses with specific operational requirements. However, the lack of recent reviews suggests that it may not be as actively supported or updated as Ringover.
Pricing
Entry-Level Pricing
Ringover
SMART
$24.00
1 User Per Month
The essentials for your business phone system
- Free & unlimited calls to landlines & mobiles in up to 90 worldwide destinations**
- 1 personal landline number ($5/ extra number)
- No minimum number of users
VICIdial
Hosted Service
Starting at $400.00
1 per telco server Per Month
VICIhost hosted VICIdial service
- VICIhost service
Free Trial
Ringover
Free Trial is available
VICIdial
No trial information availableRatings
Meets Requirements
9.1
371
8.7
31
Ease of Use
9.3
383
8.6
32
Ease of Setup
9.1
346
7.3
20
Ease of Admin
8.9
175
7.4
19
Quality of Support
9.0
368
7.5
27
Has the product been a good partner in doing business?
8.8
175
7.9
13
Product Direction (% positive)
9.1
360
8.4
29
Features by Category
Dialing Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.2
179
7.8
10
|
Verified
8.6
173
Feature Not Available
8.5
170
6.3
8
|
Verified
8.5
170
7.5
6
8.4
162
6.2
7
|
Verified
Generative AI
8.4
73
5.7
5
Functions
9.0
167
9.2
23
|
Verified
9.0
169
8.9
23
|
Verified
8.8
173
9.0
24
|
Verified
8.7
164
6.2
7
8.8
166
9.2
10
|
Verified
8.8
164
8.5
9
|
Verified
8.8
163
8.9
9
|
Verified
8.8
163
Feature Not Available
Agentic AI - Contact Center
8.0
33
Not enough data
8.5
34
Not enough data
8.4
31
Not enough data
8.0
31
Not enough data
Administrative
8.9
161
8.3
24
9.0
162
9.4
25
|
Verified
9.0
169
8.2
24
|
Verified
9.0
160
7.8
10
|
Verified
8.9
160
7.8
10
|
Verified
Collaboration Tools
9.5
10
Not enough data
9.6
9
Not enough data
9.5
10
Not enough data
9.0
10
Not enough data
9.5
10
Not enough data
Meeting Coordination
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.5
10
Not enough data
9.5
10
Not enough data
Software Type
9.3
10
Not enough data
9.3
9
Not enough data
9.7
10
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication - Cloud PBX
9.3
10
Not enough data
9.0
10
Not enough data
9.2
10
Not enough data
8.8
10
Not enough data
9.4
9
Not enough data
9.7
10
Not enough data
Advanced Features - Cloud PBX
9.1
9
Not enough data
9.2
10
Not enough data
9.3
10
Not enough data
9.3
9
Not enough data
Platform Basics - VoIP Providers
7.4
11
Not enough data
7.9
13
Not enough data
7.8
12
Not enough data
8.0
14
Not enough data
6.9
12
Not enough data
6.8
12
Not enough data
Basic Communication
9.3
81
Not enough data
7.6
64
Not enough data
8.5
74
Not enough data
7.5
70
Not enough data
8.1
73
Not enough data
8.8
74
Not enough data
Agentic AI - VoIP Providers
5.5
7
Not enough data
6.5
8
Not enough data
6.0
7
Not enough data
5.5
7
Not enough data
Access
8.2
66
Not enough data
8.4
70
Not enough data
8.3
71
Not enough data
Advanced Features
8.4
71
Not enough data
8.3
70
Not enough data
8.9
73
Not enough data
Agentic AI - Outbound Call Tracking
7.5
20
Not enough data
7.5
20
Not enough data
Calling
9.4
137
Not enough data
8.7
131
Not enough data
9.2
131
Not enough data
9.3
133
Not enough data
8.4
25
Not enough data
Contacts
8.9
131
Not enough data
8.8
124
Not enough data
8.8
126
Not enough data
Insights
9.1
131
Not enough data
8.9
129
Not enough data
8.7
126
Not enough data
8.0
124
Not enough data
8.0
122
Not enough data
8.2
21
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
9.5
7
Not enough data
9.3
7
Not enough data
9.5
7
Not enough data
Features
9.8
7
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
10.0
6
Not enough data
10.0
6
Not enough data
Categories
Categories
Shared Categories
Ringover and VICIdial are categorized as Contact Center
Unique Categories
Ringover is categorized as UCaaS Platforms, Cloud PBX Platforms, Outbound Call Tracking, VoIP Providers, and Video Conferencing
VICIdial is categorized as Auto Dialer
Reviews
Reviewers' Company Size
Ringover
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
VICIdial
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Staffing and Recruiting
7.7%
Insurance
6.9%
Computer Software
6.5%
Marketing and Advertising
6.0%
Consumer Services
5.5%
Other
67.5%
Information Technology and Services
13.5%
Marketing and Advertising
10.8%
Financial Services
10.8%
Computer Software
10.8%
Consumer Services
8.1%
Other
45.9%
Alternatives
Discussions
How does Ringover work?
1 Comment
AL
Don't use itRead more
What does Ringover do?
1 Comment
Official Response from Ringover
We are a CcaaS (contact center as a service) application to handle phone calls, video conferences, SMS and instant chat all in one place. It is built to...Read more
VICIdial has no discussions with answers
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