# RingEX vs Zoom Phone Comparison
---
## AI Generated Summary
- **G2 reviewers report** that RingEX excels in providing a comprehensive communication platform, integrating phone calls, team messaging, SMS, video meetings, and even fax. Users appreciate how this all-in-one approach streamlines workflows, making it easy to connect via various channels without switching between different apps.
- **Users say** that Zoom Phone stands out for its reliable call quality and seamless integration with existing Zoom services. Many find the setup process straightforward, which enhances the overall user experience, especially for those already familiar with Zoom's ecosystem.
- **Reviewers mention** that RingEX offers a user-friendly interface, making it easy for administrators to manage settings and configurations. This ease of management is highlighted by users who find the platform intuitive and efficient for daily operations.
- **According to verified reviews** , Zoom Phone is praised for its clear audio quality during calls, which is crucial for effective communication. Users appreciate that it does not rely on mobile networks, ensuring consistent performance for everyday work calls.
- **G2 reviewers highlight** that while RingEX has a strong focus on small businesses, it may not always meet the specific workflow needs of larger organizations, as some users report configuration challenges. This indicates that while it shines in certain areas, it may face limitations in scalability for more complex environments.
- **Users express** that while RingEX has a higher entry-level price compared to Zoom Phone, they feel the value is justified by the extensive features offered. However, some users of Zoom Phone appreciate its affordability, making it an attractive option for small businesses looking to manage costs while maintaining quality communication.



| | RingEX | Zoom Phone | 
|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 1,355 | 2,665 | 
| **Largest Market Segment** | Small-Business (58.0% of reviews) | Small-Business (51.8% of reviews) | 
| **Entry Level Price** | $30.00 1 User Per Month | $15.00 1 License Per Month | 

---
## Top Pros & Cons

### RingEX

Pros:
- Ease of Use (216 reviews)
- Customer Support (127 reviews)

Cons:
- Poor Customer Support (55 reviews)
- Complex Processes (49 reviews)

### Zoom Phone

Pros:
- Ease of Use (1227 reviews)
- Video Conferencing (617 reviews)

Cons:
- Limited Features (306 reviews)
- Zoom Issues (278 reviews)

---
## Ratings Comparison
| Rating | RingEX | Zoom Phone | 
|---|---|---|
  | **Meets Requirements** | 8.8 (1105 reviews) | 9.3 (2146 reviews) | 
  | **Ease of Use** | 8.6 (1122 reviews) | 9.3 (2171 reviews) | 
  | **Ease of Setup** | 8.2 (704 reviews) | 9.1 (1172 reviews) | 
  | **Ease of Admin** | 8.3 (623 reviews) | 8.9 (994 reviews) | 
  | **Quality of Support** | 8.0 (1007 reviews) | 8.7 (1790 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.3 (612 reviews) | 9.0 (971 reviews) | 
  | **Product Direction (% positive)** | 7.9 (1083 reviews) | 8.6 (2032 reviews) | 

---
## Pricing

### RingEX

#### Entry-Level Pricing

Plan: Core

Price: $30.00 1 User Per Month

Description: A reliable, core phone system to get your business up and running

Key Features:
- Unlimited domestic calling
- SMS and MMS
- IVR

[Browse all 3 editions](https://www.g2.com/products/ringex/pricing)

#### Free Trial

Yes

### Zoom Phone

#### Entry-Level Pricing

Plan: US & Canada Unlimited

Price: $15.00 1 License Per Month

Description: Unlimited Regional Calling

Key Features:
- Domestic US & CA Calling: Unlimited
- International Calling: Metered
- One Management Portal

[Browse all 3 editions](https://www.g2.com/products/zoom-zoom-phone/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Online Fax

| Product | Score | Reviews |
|---|---|---|
| **RingEX** | 8.7/10 | 182 |
| **Zoom Phone** | N/A | N/A |

#### Documents

| Feature | RingEX | Zoom Phone | 
|---|---|---|
| **Editing** | Feature Not Available | Not enough data | 
| **Document Signature ** | 7.3 (148 reviews) | Not enough data | 
| **Storage** | 8.1 (156 reviews) | Not enough data | 

#### Agentic AI - Online Fax

| Feature | RingEX | Zoom Phone | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (11 reviews) | Not enough data | 
| **Cross-system Integration** | 8.6 (11 reviews) | Not enough data | 

#### Sending

| Feature | RingEX | Zoom Phone | 
|---|---|---|
| **Fax Number** | 9.1 (172 reviews) | Not enough data | 
| **Existing Numbers** | 9.1 (169 reviews) | Not enough data | 
| **Cross-Platform Sending** | 8.9 (158 reviews) | Not enough data | 
| **Unlimited Sending** | 9.2 (161 reviews) | Not enough data | 
| **Contact Management** | 8.9 (164 reviews) | Not enough data | 
| **Alerts** | 9.1 (165 reviews) | Not enough data | 

### Webinar

| Product | Score | Reviews |
|---|---|---|
| **RingEX** | 8.3/10 | 106 |
| **Zoom Phone** | N/A | N/A |

#### Host Tools

| Feature | RingEX | Zoom Phone | 
|---|---|---|
| **Branding** | 8.5 (76 reviews) | Not enough data | 
| **Role-based Access** | 8.7 (81 reviews) | Not enough data | 
| **Recording** | 9.0 (91 reviews) | Not enough data | 

#### Attendee Tools

| Feature | RingEX | Zoom Phone | 
|---|---|---|
| **Registration** | 8.7 (85 reviews) | Not enough data | 
| **Attendee Live Chat** | 8.9 (85 reviews) | Not enough data | 
| **Polls and Surveys** | 8.1 (68 reviews) | Not enough data | 

#### Post-Event Tools

| Feature | RingEX | Zoom Phone | 
|---|---|---|
| **Event Analytics** | 8.5 (65 reviews) | Not enough data | 
| **Attendee Reports** | 8.3 (68 reviews) | Not enough data | 

#### Integrations

| Feature | RingEX | Zoom Phone | 
|---|---|---|
| **Social Media Integration** | 8.1 (59 reviews) | Not enough data | 
| **Software Integrations** | 8.4 (66 reviews) | Not enough data | 

#### Agentic AI - Webinar

| Feature | RingEX | Zoom Phone | 
|---|---|---|
| **Autonomous Task Execution** | 7.7 (8 reviews) | Not enough data | 
| **Multi-step Planning** | 7.7 (8 reviews) | Not enough data | 
| **Cross-system Integration** | 7.5 (8 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.1 (8 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (8 reviews) | Not enough data | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **RingEX** | 8.9/10 | 299 |
| **Zoom Phone** | N/A | N/A |

#### Collaboration Tools

| Feature | RingEX | Zoom Phone | 
|---|---|---|
| **Screen Sharing** | 9.1 (253 reviews) | Not enough data | 
| **Presentations** | 9.1 (141 reviews) | Not enough data | 
| **Whiteboarding** | 8.6 (116 reviews) | Not enough data | 
| **Live Chat** | 8.9 (140 reviews) | Not enough data | 
| **Hand Raising** | 9.1 (122 reviews) | Not enough data | 

#### Meeting Coordination

| Feature | RingEX | Zoom Phone | 
|---|---|---|
| **Scheduling** | 8.8 (243 reviews) | Not enough data | 
| **Recording** | 9.1 (235 reviews) | Not enough data | 
| **Participant Permissions** | 8.9 (223 reviews) | Not enough data | 
| **One-Click Join** | 9.0 (145 reviews) | Not enough data | 

#### Software Type

| Feature | RingEX | Zoom Phone | 
|---|---|---|
| **Mobile** | 9.0 (244 reviews) | Not enough data | 
| **Browser Application** | 9.0 (143 reviews) | Not enough data | 
| **Desktop Application** | 9.2 (160 reviews) | Not enough data | 

#### Agentic AI - Video Conferencing

| Feature | RingEX | Zoom Phone | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (13 reviews) | Not enough data | 
| **Proactive Assistance** | 8.5 (12 reviews) | Not enough data | 
| **Decision Making** | 8.3 (12 reviews) | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **RingEX** | 8.8/10 | 254 |
| **Zoom Phone** | N/A | N/A |

#### Platform

| Feature | RingEX | Zoom Phone | 
|---|---|---|
| **Omnichannel** | Feature Not Available | Not enough data | 
| **Mobile Access** | 9.0 (237 reviews) | Not enough data | 
| **Queue Management** | 8.7 (222 reviews) | Not enough data | 
| **Call Routing** | 9.1 (232 reviews) | Not enough data | 
| **Call Back** | 8.7 (220 reviews) | Not enough data | 
| **IVR** | 8.5 (213 reviews) | Not enough data | 
| **Automatic Call Distribution** | 8.7 (218 reviews) | Not enough data | 

#### Generative AI

| Feature | RingEX | Zoom Phone | 
|---|---|---|
| **AI Text-to-Speech** | Feature Not Available | Not enough data | 

#### Workforce Management

| Feature | RingEX | Zoom Phone | 
|---|---|---|
| **Call Monitoring** | 8.8 (221 reviews) | Not enough data | 
| **Performance Evaluation** | 8.6 (214 reviews) | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | RingEX | Zoom Phone | 
|---|---|---|
| **Autonomous Task Execution** | 8.9 (22 reviews) | Not enough data | 
| **Cross-system Integration** | 8.9 (22 reviews) | Not enough data | 
| **Natural Language Interaction** | 9.1 (22 reviews) | Not enough data | 
| **Proactive Assistance** | 8.9 (22 reviews) | Not enough data | 

#### Administrative

| Feature | RingEX | Zoom Phone | 
|---|---|---|
| **Call Recording** | 8.8 (224 reviews) | Not enough data | 
| **Reporting & Dashboards** | 8.6 (222 reviews) | Not enough data | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **RingEX** | 8.8/10 | 64 |
| **Zoom Phone** | 8.7/10 | 57 |

#### Basic Communication - Cloud PBX

| Feature | RingEX | Zoom Phone | 
|---|---|---|
| **Call Management** | 8.9 (59 reviews) | 8.9 (48 reviews) | 
| **Communication Management** | 8.9 (58 reviews) | 9.0 (47 reviews) | 
| **Scalability** | 9.1 (56 reviews) | 8.8 (46 reviews) | 
| **Integrations** | 8.3 (57 reviews) | 8.6 (50 reviews) | 
| **Mobile Accessibility** | 9.1 (58 reviews) | 8.8 (50 reviews) | 
| **Accessibility** | 8.8 (55 reviews) | 8.8 (47 reviews) | 

#### Advanced Features - Cloud PBX

| Feature | RingEX | Zoom Phone | 
|---|---|---|
| **Security and Compliance** | 8.7 (52 reviews) | 8.5 (48 reviews) | 
| **Analytics and Reporting** | 8.5 (55 reviews) | 8.5 (47 reviews) | 
| **Support and Reliability** | 8.6 (54 reviews) | 8.8 (47 reviews) | 
| **Automated attendant** | 8.9 (54 reviews) | 8.0 (46 reviews) | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **RingEX** | 8.4/10 | 569 |
| **Zoom Phone** | 8.6/10 | 1436 |

#### Platform Basics - VoIP Providers

| Feature | RingEX | Zoom Phone | 
|---|---|---|
| **PBX systems, VoIP Softphone** | 8.5 (95 reviews) | 8.1 (59 reviews) | 
| **Call Management** | 8.7 (114 reviews) | 8.3 (71 reviews) | 
| **Network monitoring** | 8.4 (86 reviews) | 8.1 (57 reviews) | 
| **Integrations** | 8.1 (100 reviews) | 8.4 (69 reviews) | 
| **Virtual PBX** | 8.0 (82 reviews) | 7.9 (54 reviews) | 
| **SIP trunking services** | 8.1 (80 reviews) | 7.8 (53 reviews) | 

#### Basic Communication

| Feature | RingEX | Zoom Phone | 
|---|---|---|
| **Phone Calls** | 9.1 (528 reviews) ✓ Verified | 9.1 (1252 reviews) | 
| **Video Calls** | 8.3 (398 reviews) ✓ Verified | 9.4 (1324 reviews) | 
| **Instant Messaging** | 8.7 (434 reviews) ✓ Verified | 8.9 (1118 reviews) | 
| **Screen Sharing** | 8.2 (361 reviews) ✓ Verified | 9.3 (1315 reviews) | 
| **Conference Calls** | 8.5 (428 reviews) ✓ Verified | 9.4 (1287 reviews) | 
| **Desk-to-Desk Calls** | 9.0 (436 reviews) ✓ Verified | 9.1 (950 reviews) | 

#### Agentic AI - VoIP Providers

| Feature | RingEX | Zoom Phone | 
|---|---|---|
| **Autonomous Task Execution** | 7.9 (52 reviews) | 7.8 (43 reviews) | 
| **Cross-system Integration** | 8.1 (54 reviews) | 8.1 (45 reviews) | 
| **Adaptive Learning** | 8.0 (52 reviews) | 8.2 (47 reviews) | 
| **Proactive Assistance** | 8.0 (50 reviews) | 8.2 (45 reviews) | 

#### Access

| Feature | RingEX | Zoom Phone | 
|---|---|---|
| **Software Pairing** | 8.2 (379 reviews) ✓ Verified | 8.6 (918 reviews) | 
| **Browser Extension** | 8.4 (393 reviews) ✓ Verified | 8.8 (967 reviews) | 
| **Individual Download** | 8.6 (425 reviews) | 9.0 (1110 reviews) | 

#### Advanced Features

| Feature | RingEX | Zoom Phone | 
|---|---|---|
| **Hold Music** | 8.3 (445 reviews) | 8.4 (846 reviews) | 
| **Automated Attendants** | 8.4 (405 reviews) ✓ Verified | 8.7 (825 reviews) | 
| **VOiP Number** | 9.0 (470 reviews) ✓ Verified | 8.8 (222 reviews) | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **RingEX** | 8.5/10 | 70 |
| **Zoom Phone** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | RingEX | Zoom Phone | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Extensions

| Feature | RingEX | Zoom Phone | 
|---|---|---|
| **Tenancy Flexibility** | Feature Not Available | Not enough data | 
| **Native VoIP** | 8.7 (53 reviews) ✓ Verified | Not enough data | 
| **CCaaS Option** | 8.2 (18 reviews) | Not enough data | 

#### Features

| Feature | RingEX | Zoom Phone | 
|---|---|---|
| **Voicemail to Email** | 8.8 (57 reviews) ✓ Verified | Not enough data | 
| **Voicemail to SMS** | Feature Not Available | Not enough data | 
| **File Sharing** | 8.6 (53 reviews) ✓ Verified | Not enough data | 
| **Voice Conferencing** | 8.5 (52 reviews) ✓ Verified | Not enough data | 
| **Video Conferencing** | 8.6 (53 reviews) ✓ Verified | Not enough data | 
| **Conference Transcripts** | 8.2 (49 reviews) | Not enough data | 

---
## Categories
**Shared Categories (2):** [VoIP Providers](https://www.g2.com/categories/voip-providers), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)

**Unique to RingEX (5):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Online Fax Software](https://www.g2.com/categories/online-fax), [Webinar Platforms](https://www.g2.com/categories/webinar), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing)



---
## Reviewer Demographics

### By Company Size

| Segment | RingEX | Zoom Phone | 
|---|---|---|
| **Small-Business** | 58.0% | 51.8% | 
| **Mid-Market** | 35.3% | 33.6% | 
| **Enterprise** | 6.6% | 14.6% | 

### By Industry

#### RingEX

- **Computer Software:** 9.4%
- **Insurance:** 5.2%
- **Information Technology and Services:** 5.1%
- **Financial Services:** 4.9%
- **Staffing and Recruiting:** 4.8%
- **Marketing and Advertising:** 4.2%
- **Hospital & Health Care:** 4.1%
- **Real Estate:** 3.5%
- **Construction:** 3.5%
- **Health, Wellness and Fitness:** 3.4%
- **Other:** 51.8%

#### Zoom Phone

- **Information Technology and Services:** 10.8%
- **Computer Software:** 9.0%
- **Non-Profit Organization Management:** 5.1%
- **Financial Services:** 4.8%
- **Marketing and Advertising:** 4.4%
- **Hospital & Health Care:** 2.8%
- **Education Management:** 2.5%
- **Management Consulting:** 2.2%
- **Accounting:** 2.1%
- **Higher Education:** 2.0%
- **Other:** 54.3%

---
## Alternatives

### Alternatives to RingEX

- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3551 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (917 reviews)
- [Webex Calling](https://www.g2.com/products/webex-calling/reviews) — 4.5/5 stars (633 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4162 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1822 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1546 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1414 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (500 reviews)

### Alternatives to Zoom Phone

- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3551 reviews)
- [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3371 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4162 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (500 reviews)
- [Webex Calling](https://www.g2.com/products/webex-calling/reviews) — 4.5/5 stars (633 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1414 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2383 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (917 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1822 reviews)

---
## Top Discussions

### RingEX

- Title: [What’s involved in setting up my RingCentral Office business phone system?](https://www.g2.com/discussions/ringcentral-office-setup) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "There is no PBX hardware to install or technical contractors needed for an on-site setup to start using your phone system. Once you’ve purchased RingCentral..."
- Title: [Is RingCentral good?](https://www.g2.com/discussions/is-ringcentral-good) — 1 comment
  > **Top comment:** "We love RingCentral! It's great that it allows us to call from a main office phone number and provides each user their own work cell/direct number from which..."
- Title: [Why don't you make it more user-friendly?](https://www.g2.com/discussions/why-don-t-you-make-it-more-user-friendly) — 1 comment, 1 upvote
  > **Top comment:** "Brianna, thanks for this feedback. Can you tell us more about what you'd like to customize? If we can't make recommendations, we would love to have you visit..."
- Title: [What are the benefits of RingCentral Office?](https://www.g2.com/discussions/ringcentral-advantage) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Set up your phone system to work the way you do
- Connect your office, remote employees and mobile users under one phone system.
- Easily support multiple..."
- Title: [What is RingCentral Office?](https://www.g2.com/discussions/ringcentral-office) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "RingCentral Office is a cloud-based business communications system with enterprise-grade voice, fax, text, online meetings, conferencing, and..."

### Zoom Phone

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/ringex-vs-zoom-zoom-phone)