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At a Glance
Market Segments
Small-Business (57.2% of reviews)
Small-Business (51.1% of reviews)
Entry-Level Pricing
$30.00 1 User Per Month
No pricing available
RingEX
Star Rating
(1,252)4.1 out of 5
Market Segments
Small-Business (57.2% of reviews)
Pros & Cons
Entry-Level Pricing
$30.00 1 User Per Month
Free Trial is available
Browse all 3 pricing plansTwilio
Star Rating
(497)4.2 out of 5
Market Segments
Small-Business (51.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about TwilioSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that RingEX excels in call recording with a score of 9.0, making it a preferred choice for businesses that prioritize keeping detailed records of conversations. In contrast, Twilio's call recording feature, while still strong, scores slightly lower at 8.7.
- Reviewers mention that RingEX offers superior mobile access with a score of 9.1, which is crucial for small businesses that require flexibility. Twilio, while also mobile-friendly, has a slightly lower score of 9.0, indicating it may not be as optimized for mobile users.
- G2 users highlight RingEX's ease of integration with a score of 8.2, which is beneficial for companies looking to streamline their operations. Twilio, however, has a higher score of 8.3 in this area, suggesting it may offer more robust integration capabilities.
- Users on G2 report that RingEX shines in document storage with a score of 8.3, making it a solid choice for businesses that need to manage and store documents efficiently. Twilio does not have a specific score for this feature, indicating it may not focus as heavily on document management.
- Reviewers mention that Twilio's API features are highly regarded, particularly for live chat and screen sharing, both scoring 8.0. This makes Twilio a strong contender for businesses that rely heavily on API integrations for communication solutions.
- Users say that RingEX's quality of support is rated at 7.9, which is slightly lower than Twilio's score of 8.0. This suggests that Twilio may provide a more reliable support experience, which can be critical for businesses needing timely assistance.
Pricing
Entry-Level Pricing
RingEX
Core
$30.00
1 User Per Month
A reliable, core phone system to get your business up and running
- Unlimited domestic calling
- SMS and MMS
- IVR
Twilio
No pricing availableFree Trial
RingEX
Free Trial is available
Twilio
Free Trial is available
Ratings
Meets Requirements
8.8
1,039
8.8
362
Ease of Use
8.6
1,054
8.2
367
Ease of Setup
8.2
641
7.8
206
Ease of Admin
8.3
560
7.9
194
Quality of Support
8.0
942
7.8
328
Has the product been a good partner in doing business?
8.3
550
8.1
185
Product Direction (% positive)
7.9
1,021
8.3
352
Features by Category
Documents
7.7
155
Not enough data
7.3
149
Not enough data
8.1
157
Not enough data
Agentic AI - Online Fax
8.6
12
Not enough data
8.8
12
Not enough data
Sending
9.1
172
Not enough data
9.1
170
Not enough data
8.9
158
Not enough data
9.2
161
Not enough data
8.9
164
Not enough data
9.1
165
Not enough data
Host Tools
8.5
76
Not enough data
8.7
81
Not enough data
9.0
91
Not enough data
Attendee Tools
8.7
85
Not enough data
8.9
85
Not enough data
8.1
68
Not enough data
Post-Event Tools
8.5
65
Not enough data
8.3
68
Not enough data
Integrations
8.1
59
Not enough data
8.4
66
Not enough data
Agentic AI - Webinar
7.7
8
Not enough data
7.7
8
Not enough data
7.5
8
Not enough data
8.1
8
Not enough data
8.1
8
Not enough data
Collaboration Tools
9.1
256
Not enough data
9.1
144
Not enough data
8.7
119
Not enough data
8.9
142
Not enough data
9.1
125
Not enough data
Meeting Coordination
8.8
245
Not enough data
9.1
238
Not enough data
8.9
226
Not enough data
9.1
148
Not enough data
Software Type
9.0
245
Not enough data
9.1
146
Not enough data
9.2
162
Not enough data
Agentic AI - Video Conferencing
8.6
16
Not enough data
8.8
15
Not enough data
8.7
15
Not enough data
Functionality
Not enough data
8.0
107
|
Verified
Not enough data
8.3
104
|
Verified
Not enough data
8.3
104
|
Verified
Support
Not enough data
7.6
105
|
Verified
Not enough data
Feature Not Available
Not enough data
7.1
104
|
Verified
API Features
Not enough data
6.7
12
Not enough data
6.7
12
Not enough data
6.7
13
Not enough data
7.3
11
Not enough data
7.0
11
Security and Compliance
Not enough data
6.5
11
Not enough data
6.7
11
Not enough data
7.2
13
Not enough data
7.3
11
Platform
8.2
204
Not enough data
9.0
236
Not enough data
8.7
222
Not enough data
9.1
231
Not enough data
8.7
221
Not enough data
8.6
213
Not enough data
8.8
220
Not enough data
Generative AI
Feature Not Available
Not enough data
Workforce Management
8.8
221
Not enough data
8.6
215
Not enough data
Call Center Infrastructure (CCI)
9.0
24
Not enough data
9.0
24
Not enough data
9.2
24
Not enough data
9.0
24
Not enough data
Administrative
8.8
224
Not enough data
8.7
222
Not enough data
Basic Communication - Cloud PBX
8.9
56
4.7
5
8.8
55
5.0
5
9.1
54
5.0
5
8.2
53
5.7
5
9.1
55
5.3
5
8.8
54
5.3
5
Advanced Features - Cloud PBX
8.7
51
4.7
5
8.5
53
4.3
5
8.6
52
3.7
5
8.9
53
5.0
5
WhatsApp Messaging - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
8.4
91
Not enough data
9.0
97
Not enough data
8.4
88
Not enough data
8.2
89
Not enough data
8.0
85
Not enough data
8.1
83
Not enough data
Basic Communication
9.0
491
|
Verified
Not enough data
8.3
393
|
Verified
Not enough data
8.7
420
|
Verified
Not enough data
8.2
365
|
Verified
Not enough data
8.5
429
|
Verified
Not enough data
9.0
436
|
Verified
Not enough data
Agentic AI - VoIP Providers
8.0
56
Not enough data
8.2
56
Not enough data
8.1
56
Not enough data
8.0
54
Not enough data
Access
8.2
382
|
Verified
Not enough data
8.4
397
|
Verified
Not enough data
8.6
424
Not enough data
Advanced Features
8.3
443
Not enough data
8.4
406
|
Verified
Not enough data
9.1
462
|
Verified
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
8.7
51
|
Verified
Not enough data
8.7
53
|
Verified
Not enough data
Feature Not Available
Not enough data
Features
8.8
56
|
Verified
Not enough data
8.4
51
|
Verified
Not enough data
8.5
55
|
Verified
Not enough data
8.6
53
|
Verified
Not enough data
8.6
54
|
Verified
Not enough data
8.2
51
Not enough data
Messaging - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security / Verification - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics / Deliverability - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI - RCS Business Messaging
Not enough data
Not enough data
Categories
Categories
Shared Categories
RingEX and Twilio are categorized as Cloud PBX Platforms
Unique Categories
RingEX is categorized as UCaaS Platforms, Online Fax, Webinar, VoIP Providers, Call Center Infrastructure (CCI), and Video Conferencing
Twilio is categorized as Communication Platform as a Service (CPaaS), Video Platform as a Service (VPaaS), WhatsApp Marketing, and RCS Business Messaging
Reviews
Reviewers' Company Size
RingEX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Twilio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.9%
Information Technology and Services
5.4%
Insurance
5.0%
Staffing and Recruiting
4.8%
Financial Services
4.8%
Other
70.2%
Computer Software
17.7%
Information Technology and Services
11.1%
Marketing and Advertising
6.9%
Internet
5.0%
Health, Wellness and Fitness
4.7%
Other
54.6%
Discussions
What’s involved in setting up my RingCentral Office business phone system?
2 Comments
AG
For us it was really simple. The account manager actually did the setup over screen share and showed us how he was setting it up as he was going along. So...Read more
How much does RingCentral Office cost?
1 Comment
Official Response from RingEX
RingCentral Office offers simple, all-inclusive pricing with a predictable low monthly cost.
All editions include everything you need for your business,...Read more
Is there a free trial for RingCentral Office?
1 Comment
Official Response from RingEX
RingCentral Office comes with a 30-day money-back guarantee, so there’s no risk in purchasing and trying it for your business. The phones can also be...Read more
Is it possible to do automated skype message using twilio
2 Comments
PR
Right now Twilio doesn't support any integration with Skype as such. However you can use external services like integromat to integrate them.
Read more
Is twilio reliable?
1 Comment
LR
Never had an issue in more than 3 years using it that impacted my business in a significative wayRead more
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