# RingEX, Toky vs GoTo Connect Comparison

| | RingEX | Toky | GoTo Connect | 
|---|---|---|---|
| **Star Rating** | 4.2 out of 5 | 3.7 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 1,371 | 32 | 1,415 | 
| **Largest Market Segment** | Small-Business (58.2% of reviews) | Small-Business (74.2% of reviews) | Small-Business (70.5% of reviews) | 
| **Entry Level Price** | $30.00 1 User Per Month | $20 user/month (billed annually) | Starting at $27.00 1 User, Per month | 

---
## Top Pros & Cons

### RingEX

Pros:
- Ease of Use (195 reviews)
- Customer Support (124 reviews)

Cons:
- Customer Service (49 reviews)
- Complex Processes (44 reviews)

### Toky

**Not enough data**

### GoTo Connect

Pros:
- Ease of Use (127 reviews)
- Customer Support (46 reviews)

Cons:
- Call Issues (28 reviews)
- Limitations (20 reviews)

---
## Ratings Comparison
| Rating | RingEX | Toky | GoTo Connect | 
|---|---|---|---|
  | **Meets Requirements** | 8.8 (1121 reviews) | 7.5 (27 reviews) | 9.0 (1141 reviews) | 
  | **Ease of Use** | 8.6 (1137 reviews) | 7.7 (28 reviews) | 9.0 (1154 reviews) | 
  | **Ease of Setup** | 8.2 (719 reviews) | 8.3 (19 reviews) | 8.7 (814 reviews) | 
  | **Ease of Admin** | 8.3 (639 reviews) | 8.3 (19 reviews) | 8.9 (781 reviews) | 
  | **Quality of Support** | 8.0 (1023 reviews) | 6.9 (26 reviews) | 8.8 (1115 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.3 (627 reviews) | 8.1 (18 reviews) | 9.1 (774 reviews) | 
  | **Product Direction (% positive)** | 7.9 (1094 reviews) | 6.5 (27 reviews) | 8.4 (1104 reviews) | 

---
## Pricing

### RingEX

#### Entry-Level Pricing

Plan: Core

Price: $30.00 1 User Per Month

Description: A reliable, core phone system to get your business up and running

Key Features:
- Unlimited domestic calling
- SMS and MMS
- IVR

[Browse all 3 editions](https://www.g2.com/products/ringex/pricing)

#### Free Trial

Yes

### Toky

#### Entry-Level Pricing

Plan: ENTREPRENEUR

Price: $20 user/month (billed annually)

Description: Modern Phone System Solution.
Starting at 1 agent. 

Key Features:
- Basic cloud phone system features
- Unlimited inbound calls. Fair usage policy applies. Toll-free numbers excluded
- Access to Standard integrations

[Browse all 3 editions](https://www.g2.com/products/toky/pricing)

#### Free Trial

Yes

### GoTo Connect

#### Entry-Level Pricing

Plan: Basic

Price: Starting at $27.00 1 User, Per month

Description: A simple business phone system with chat and video conferencing built right in

Key Features:
- Up to 20 users
- Local or toll-free number options
- Video meetings up to 4 participants

[Browse all 2 editions](https://www.g2.com/products/goto-connect/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **RingEX** | N/A | N/A |
| **Toky** | N/A | N/A |
| **GoTo Connect** | 7.8/10 | 12 |

#### Dialing Options

| Feature | RingEX | Toky | GoTo Connect | 
|---|---|---|---|
| **Preview Dialing** | Not enough data | Not enough data | 8.9 (12 reviews) | 
| **Progressive Dialing** | Not enough data | Not enough data | 8.8 (11 reviews) | 
| **Predictive Dialing** | Not enough data | Not enough data | Not enough data | 

#### Agent Tools

| Feature | RingEX | Toky | GoTo Connect | 
|---|---|---|---|
| **Whisper Coaching ** | Not enough data | Not enough data | 7.1 (12 reviews) | 
| **Callback Scheduling ** | Not enough data | Not enough data | 6.7 (12 reviews) | 
| **Call Recording ** | Not enough data | Not enough data | 7.1 (12 reviews) | 

#### Automation

| Feature | RingEX | Toky | GoTo Connect | 
|---|---|---|---|
| **Voice Activity Detection** | Not enough data | Not enough data | 6.4 (11 reviews) | 
| **Interactive Voice Response (IVR)** | Not enough data | Not enough data | 6.9 (12 reviews) | 
| **Call Scrubbing** | Not enough data | Not enough data | 6.7 (10 reviews) | 

#### Agentic AI - Auto Dialer

| Feature | RingEX | Toky | GoTo Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | RingEX | Toky | GoTo Connect | 
|---|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | Not enough data | Not enough data | 
| **Compliance Monitoring** | Not enough data | Not enough data | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | Not enough data | Not enough data | 

### Online Fax

| Product | Score | Reviews |
|---|---|---|
| **RingEX** | 8.7/10 | 183 |
| **Toky** | N/A | N/A |
| **GoTo Connect** | 7.9/10 | 65 |

#### Documents

| Feature | RingEX | Toky | GoTo Connect | 
|---|---|---|---|
| **Editing** | Feature Not Available | Not enough data | 7.3 (55 reviews) | 
| **Document Signature ** | 7.3 (149 reviews) | Not enough data | 6.9 (54 reviews) | 
| **Storage** | 8.1 (157 reviews) | Not enough data | 8.0 (57 reviews) | 

#### Agentic AI - Online Fax

| Feature | RingEX | Toky | GoTo Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | 8.5 (11 reviews) | Not enough data | 6.5 (10 reviews) | 
| **Cross-system Integration** | 8.6 (11 reviews) | Not enough data | 6.8 (10 reviews) | 

#### Sending

| Feature | RingEX | Toky | GoTo Connect | 
|---|---|---|---|
| **Fax Number** | 9.1 (173 reviews) | Not enough data | 9.0 (64 reviews) | 
| **Existing Numbers** | 9.1 (170 reviews) | Not enough data | 9.1 (61 reviews) | 
| **Cross-Platform Sending** | 8.9 (158 reviews) | Not enough data | 8.4 (59 reviews) | 
| **Unlimited Sending** | 9.2 (161 reviews) | Not enough data | 8.8 (59 reviews) | 
| **Contact Management** | 8.9 (165 reviews) | Not enough data | 8.5 (56 reviews) | 
| **Alerts** | 9.1 (165 reviews) | Not enough data | 8.7 (58 reviews) | 

### Webinar

| Product | Score | Reviews |
|---|---|---|
| **RingEX** | 8.3/10 | 106 |
| **Toky** | N/A | N/A |
| **GoTo Connect** | N/A | N/A |

#### Host Tools

| Feature | RingEX | Toky | GoTo Connect | 
|---|---|---|---|
| **Branding** | 8.5 (76 reviews) | Not enough data | Not enough data | 
| **Role-based Access** | 8.7 (81 reviews) | Not enough data | Not enough data | 
| **Recording** | 9.0 (91 reviews) | Not enough data | Not enough data | 

#### Attendee Tools

| Feature | RingEX | Toky | GoTo Connect | 
|---|---|---|---|
| **Registration** | 8.7 (85 reviews) | Not enough data | Not enough data | 
| **Attendee Live Chat** | 8.9 (85 reviews) | Not enough data | Not enough data | 
| **Polls and Surveys** | 8.1 (68 reviews) | Not enough data | Not enough data | 

#### Post-Event Tools

| Feature | RingEX | Toky | GoTo Connect | 
|---|---|---|---|
| **Event Analytics** | 8.5 (65 reviews) | Not enough data | Not enough data | 
| **Attendee Reports** | 8.3 (68 reviews) | Not enough data | Not enough data | 

#### Integrations

| Feature | RingEX | Toky | GoTo Connect | 
|---|---|---|---|
| **Social Media Integration** | 8.1 (59 reviews) | Not enough data | Not enough data | 
| **Software Integrations** | 8.3 (66 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Webinar

| Feature | RingEX | Toky | GoTo Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.7 (8 reviews) | Not enough data | Not enough data | 
| **Multi-step Planning** | 7.7 (8 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 7.5 (8 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 8.1 (8 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 8.1 (8 reviews) | Not enough data | Not enough data | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **RingEX** | N/A | N/A |
| **Toky** | N/A | N/A |
| **GoTo Connect** | N/A | N/A |

#### Call Analytics

| Feature | RingEX | Toky | GoTo Connect | 
|---|---|---|---|
| **Call Recording** | Not enough data | Not enough data | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | Not enough data | 
| **Call Analysis** | Not enough data | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | RingEX | Toky | GoTo Connect | 
|---|---|---|---|
| **Customer Scoring** | Not enough data | Not enough data | Not enough data | 
| **Speech-to-Text** | Not enough data | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | RingEX | Toky | GoTo Connect | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | RingEX | Toky | GoTo Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **RingEX** | N/A | N/A |
| **Toky** | N/A | N/A |
| **GoTo Connect** | 6.6/10 | 32 |

#### Channels

| Feature | RingEX | Toky | GoTo Connect | 
|---|---|---|---|
| **Multi-Channel Coverage** | Not enough data | Not enough data | 7.4 (30 reviews) | 
| **Open Listening** | Not enough data | Not enough data | 6.9 (30 reviews) | 
| **Physical Media** | Not enough data | Not enough data | 6.0 (29 reviews) | 

#### Design

| Feature | RingEX | Toky | GoTo Connect | 
|---|---|---|---|
| **Communications Strategy Development** | Not enough data | Not enough data | 7.9 (31 reviews) | 
| **Create Content** | Not enough data | Not enough data | 6.1 (26 reviews) | 
| **Personalization** | Not enough data | Not enough data | 7.1 (28 reviews) | 
| **Inbound Identification** | Not enough data | Not enough data | 7.6 (29 reviews) | 
| **Regulatory Compliance** | Not enough data | Not enough data | 7.4 (29 reviews) | 

#### Generative AI

| Feature | RingEX | Toky | GoTo Connect | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 4.5 (20 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 5.2 (21 reviews) | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **RingEX** | N/A | N/A |
| **Toky** | N/A | N/A |
| **GoTo Connect** | N/A | N/A |

#### Quality Assurance

| Feature | RingEX | Toky | GoTo Connect | 
|---|---|---|---|
| **Evaluation** | Not enough data | Not enough data | Not enough data | 
| **Calibration** | Not enough data | Not enough data | Not enough data | 
| **Reports** | Not enough data | Not enough data | Not enough data | 

#### Engagement

| Feature | RingEX | Toky | GoTo Connect | 
|---|---|---|---|
| **Feedback** | Not enough data | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | Not enough data | 
| **Training** | Not enough data | Not enough data | Not enough data | 

#### Performance

| Feature | RingEX | Toky | GoTo Connect | 
|---|---|---|---|
| **Integrations** | Not enough data | Not enough data | Not enough data | 
| **Compliance** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | RingEX | Toky | GoTo Connect | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **RingEX** | N/A | N/A |
| **Toky** | 7.5/10 | 16 |
| **GoTo Connect** | 7.3/10 | 29 |

#### Channels

| Feature | RingEX | Toky | GoTo Connect | 
|---|---|---|---|
| **Voice** | Not enough data | 7.4 (7 reviews) ✓ Verified | 8.6 (22 reviews) | 
| **Social** | Not enough data | Feature Not Available | 6.4 (18 reviews) | 
| **Web Chat** | Not enough data | Not enough data | 6.3 (20 reviews) | 
| **Mobile SMS** | Not enough data | Not enough data | 7.8 (19 reviews) | 
| **Email** | Not enough data | Not enough data | 6.4 (18 reviews) | 

#### Generative AI

| Feature | RingEX | Toky | GoTo Connect | 
|---|---|---|---|
| **AI Text-to-Speech** | Not enough data | Not enough data | 7.7 (13 reviews) | 

#### Functions

| Feature | RingEX | Toky | GoTo Connect | 
|---|---|---|---|
| **Session Routing** | Not enough data | 7.3 (13 reviews) ✓ Verified | 8.3 (21 reviews) | 
| **Session Queuing** | Not enough data | 7.4 (12 reviews) ✓ Verified | 8.1 (18 reviews) | 
| **Concurrent Calling** | Not enough data | 7.1 (11 reviews) ✓ Verified | 8.0 (18 reviews) | 
| **Speech Analytics** | Not enough data | Feature Not Available | 6.7 (16 reviews) | 
| **Auto Dialer** | Not enough data | Not enough data | 7.0 (17 reviews) | 
| **IVR** | Not enough data | 8.3 (5 reviews) ✓ Verified | 7.6 (17 reviews) | 
| **Inbound Screen Pop** | Not enough data | Not enough data | 6.6 (16 reviews) | 
| **Persistent Data** | Not enough data | 8.7 (5 reviews) ✓ Verified | 6.8 (16 reviews) | 

#### Agentic AI - Contact Center

| Feature | RingEX | Toky | GoTo Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 4.4 (6 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 4.4 (6 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 5.8 (6 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 3.9 (6 reviews) | 

#### Administrative

| Feature | RingEX | Toky | GoTo Connect | 
|---|---|---|---|
| **Session Summary Notes** | Not enough data | 6.8 (11 reviews) ✓ Verified | 6.7 (14 reviews) | 
| **Administrator Access** | Not enough data | 8.0 (15 reviews) ✓ Verified | 8.3 (21 reviews) | 
| **Reporting & Dashboards** | Not enough data | 6.7 (14 reviews) ✓ Verified | 7.5 (20 reviews) | 
| **Session Recording** | Not enough data | Not enough data | 7.9 (16 reviews) | 
| **Agent Scheduling and Assignment** | Not enough data | 6.9 (7 reviews) | 7.2 (16 reviews) | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **RingEX** | 8.9/10 | 300 |
| **Toky** | N/A | N/A |
| **GoTo Connect** | N/A | N/A |

#### Collaboration Tools

| Feature | RingEX | Toky | GoTo Connect | 
|---|---|---|---|
| **Screen Sharing** | 9.1 (254 reviews) | Not enough data | Not enough data | 
| **Presentations** | 9.1 (141 reviews) | Not enough data | Not enough data | 
| **Whiteboarding** | 8.6 (116 reviews) | Not enough data | Not enough data | 
| **Live Chat** | 8.9 (140 reviews) | Not enough data | Not enough data | 
| **Hand Raising** | 9.1 (122 reviews) | Not enough data | Not enough data | 

#### Meeting Coordination

| Feature | RingEX | Toky | GoTo Connect | 
|---|---|---|---|
| **Scheduling** | 8.8 (243 reviews) | Not enough data | Not enough data | 
| **Recording** | 9.1 (235 reviews) | Not enough data | Not enough data | 
| **Participant Permissions** | 8.9 (223 reviews) | Not enough data | Not enough data | 
| **One-Click Join** | 9.0 (145 reviews) | Not enough data | Not enough data | 

#### Software Type

| Feature | RingEX | Toky | GoTo Connect | 
|---|---|---|---|
| **Mobile** | 9.0 (245 reviews) | Not enough data | Not enough data | 
| **Browser Application** | 9.0 (143 reviews) | Not enough data | Not enough data | 
| **Desktop Application** | 9.2 (161 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Video Conferencing

| Feature | RingEX | Toky | GoTo Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | 8.3 (13 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 8.5 (12 reviews) | Not enough data | Not enough data | 
| **Decision Making** | 8.3 (12 reviews) | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **RingEX** | N/A | N/A |
| **Toky** | N/A | N/A |
| **GoTo Connect** | N/A | N/A |

#### Conversational Platform

| Feature | RingEX | Toky | GoTo Connect | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | Not enough data | 
| **Contextual Engagement** | Not enough data | Not enough data | Not enough data | 
| **Proactive Engagement** | Not enough data | Not enough data | Not enough data | 

#### Support Automation

| Feature | RingEX | Toky | GoTo Connect | 
|---|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | Not enough data | 
| **Seamless Escalation** | Not enough data | Not enough data | Not enough data | 
| **Transcripts** | Not enough data | Not enough data | Not enough data | 
| **Self-Serve Support** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | RingEX | Toky | GoTo Connect | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **RingEX** | 8.8/10 | 257 |
| **Toky** | N/A | N/A |
| **GoTo Connect** | N/A | N/A |

#### Platform

| Feature | RingEX | Toky | GoTo Connect | 
|---|---|---|---|
| **Omnichannel** | Feature Not Available | Not enough data | Not enough data | 
| **Mobile Access** | 9.0 (238 reviews) | Not enough data | Not enough data | 
| **Queue Management** | 8.7 (224 reviews) | Not enough data | Not enough data | 
| **Call Routing** | 9.1 (234 reviews) | Not enough data | Not enough data | 
| **Call Back** | 8.7 (220 reviews) | Not enough data | Not enough data | 
| **IVR** | 8.5 (213 reviews) | Not enough data | Not enough data | 
| **Automatic Call Distribution** | 8.7 (219 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | RingEX | Toky | GoTo Connect | 
|---|---|---|---|
| **AI Text-to-Speech** | Feature Not Available | Not enough data | Not enough data | 

#### Workforce Management

| Feature | RingEX | Toky | GoTo Connect | 
|---|---|---|---|
| **Call Monitoring** | 8.8 (222 reviews) | Not enough data | Not enough data | 
| **Performance Evaluation** | 8.6 (216 reviews) | Not enough data | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | RingEX | Toky | GoTo Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | 8.9 (22 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 8.9 (22 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 9.1 (22 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 8.9 (22 reviews) | Not enough data | Not enough data | 

#### Administrative

| Feature | RingEX | Toky | GoTo Connect | 
|---|---|---|---|
| **Call Recording** | 8.8 (226 reviews) | Not enough data | Not enough data | 
| **Reporting & Dashboards** | 8.6 (224 reviews) | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **RingEX** | N/A | N/A |
| **Toky** | N/A | N/A |
| **GoTo Connect** | N/A | N/A |

#### Generative AI

| Feature | RingEX | Toky | GoTo Connect | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | RingEX | Toky | GoTo Connect | 
|---|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | Not enough data | 
| **Searchable Articles** | Not enough data | Not enough data | Not enough data | 
| **Community Forums** | Not enough data | Not enough data | Not enough data | 
| **Mobile Optimization** | Not enough data | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | Not enough data | 

#### Self-Service Platform

| Feature | RingEX | Toky | GoTo Connect | 
|---|---|---|---|
| **Branding** | Not enough data | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | RingEX | Toky | GoTo Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **RingEX** | N/A | N/A |
| **Toky** | N/A | N/A |
| **GoTo Connect** | N/A | N/A |

#### Generative AI

| Feature | RingEX | Toky | GoTo Connect | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Process

| Feature | RingEX | Toky | GoTo Connect | 
|---|---|---|---|
| **Mentions** | Not enough data | Not enough data | Not enough data | 
| **Tickets** | Not enough data | Not enough data | Not enough data | 
| **Macros** | Not enough data | Not enough data | Not enough data | 

#### Channels

| Feature | RingEX | Toky | GoTo Connect | 
|---|---|---|---|
| **Email** | Not enough data | Not enough data | Not enough data | 
| **Social** | Not enough data | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | Not enough data | 
| **Phone** | Not enough data | Not enough data | Not enough data | 
| **Text** | Not enough data | Not enough data | Not enough data | 

#### Insight

| Feature | RingEX | Toky | GoTo Connect | 
|---|---|---|---|
| **Surveys** | Not enough data | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | Not enough data | 
| **Visitor Activity** | Not enough data | Not enough data | Not enough data | 
| **Help Desk** | Not enough data | Not enough data | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **RingEX** | N/A | N/A |
| **Toky** | N/A | N/A |
| **GoTo Connect** | N/A | N/A |

#### Generative AI

| Feature | RingEX | Toky | GoTo Connect | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **RingEX** | N/A | N/A |
| **Toky** | N/A | N/A |
| **GoTo Connect** | N/A | N/A |

#### Generative AI

| Feature | RingEX | Toky | GoTo Connect | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **RingEX** | 8.8/10 | 65 |
| **Toky** | N/A | N/A |
| **GoTo Connect** | N/A | N/A |

#### Basic Communication - Cloud PBX

| Feature | RingEX | Toky | GoTo Connect | 
|---|---|---|---|
| **Call Management** | 8.9 (60 reviews) | Not enough data | Not enough data | 
| **Communication Management** | 8.9 (58 reviews) | Not enough data | Not enough data | 
| **Scalability** | 9.1 (56 reviews) | Not enough data | Not enough data | 
| **Integrations** | 8.2 (57 reviews) | Not enough data | Not enough data | 
| **Mobile Accessibility** | 9.1 (58 reviews) | Not enough data | Not enough data | 
| **Accessibility** | 8.8 (55 reviews) | Not enough data | Not enough data | 

#### Advanced Features - Cloud PBX

| Feature | RingEX | Toky | GoTo Connect | 
|---|---|---|---|
| **Security and Compliance** | 8.7 (52 reviews) | Not enough data | Not enough data | 
| **Analytics and Reporting** | 8.5 (56 reviews) | Not enough data | Not enough data | 
| **Support and Reliability** | 8.6 (54 reviews) | Not enough data | Not enough data | 
| **Automated attendant** | 8.9 (54 reviews) | Not enough data | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **RingEX** | 8.4/10 | 585 |
| **Toky** | 7.1/10 | 13 |
| **GoTo Connect** | 8.2/10 | 951 |

#### Platform Basics - VoIP Providers

| Feature | RingEX | Toky | GoTo Connect | 
|---|---|---|---|
| **PBX systems, VoIP Softphone** | 8.5 (96 reviews) | Not enough data | 8.5 (52 reviews) | 
| **Call Management** | 8.7 (122 reviews) | Not enough data | 9.1 (60 reviews) | 
| **Network monitoring** | 8.4 (89 reviews) | Not enough data | 8.4 (52 reviews) | 
| **Integrations** | 8.0 (106 reviews) | Not enough data | 7.4 (54 reviews) | 
| **Virtual PBX** | 8.0 (82 reviews) | Not enough data | 9.0 (48 reviews) | 
| **SIP trunking services** | 8.1 (80 reviews) | Not enough data | 7.9 (48 reviews) | 

#### Basic Communication

| Feature | RingEX | Toky | GoTo Connect | 
|---|---|---|---|
| **Phone Calls** | 9.1 (539 reviews) ✓ Verified | 7.1 (13 reviews) ✓ Verified | 9.2 (914 reviews) ✓ Verified | 
| **Video Calls** | 8.3 (399 reviews) ✓ Verified | Feature Not Available | 8.0 (398 reviews) ✓ Verified | 
| **Instant Messaging** | 8.7 (437 reviews) ✓ Verified | 6.7 (7 reviews) | 7.9 (452 reviews) ✓ Verified | 
| **Screen Sharing** | 8.2 (362 reviews) ✓ Verified | Feature Not Available | 7.9 (384 reviews) ✓ Verified | 
| **Conference Calls** | 8.6 (429 reviews) ✓ Verified | Feature Not Available | 8.7 (653 reviews) ✓ Verified | 
| **Desk-to-Desk Calls** | 9.0 (439 reviews) ✓ Verified | 6.9 (7 reviews) ✓ Verified | 9.1 (738 reviews) ✓ Verified | 

#### Agentic AI - VoIP Providers

| Feature | RingEX | Toky | GoTo Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.9 (52 reviews) | Not enough data | 7.2 (26 reviews) | 
| **Cross-system Integration** | 8.1 (54 reviews) | Not enough data | 7.3 (25 reviews) | 
| **Adaptive Learning** | 8.0 (52 reviews) | Not enough data | 7.2 (25 reviews) | 
| **Proactive Assistance** | 8.0 (51 reviews) | Not enough data | 6.9 (26 reviews) | 

#### Access

| Feature | RingEX | Toky | GoTo Connect | 
|---|---|---|---|
| **Software Pairing** | 8.2 (380 reviews) ✓ Verified | Feature Not Available | 8.2 (478 reviews) ✓ Verified | 
| **Browser Extension** | 8.4 (394 reviews) ✓ Verified | 7.9 (11 reviews) ✓ Verified | 8.2 (504 reviews) | 
| **Individual Download** | 8.6 (426 reviews) | 7.2 (10 reviews) ✓ Verified | 8.4 (507 reviews) ✓ Verified | 

#### Advanced Features

| Feature | RingEX | Toky | GoTo Connect | 
|---|---|---|---|
| **Hold Music** | 8.3 (447 reviews) | 6.9 (7 reviews) ✓ Verified | 8.6 (733 reviews) ✓ Verified | 
| **Automated Attendants** | 8.4 (407 reviews) ✓ Verified | 7.2 (9 reviews) ✓ Verified | 9.0 (693 reviews) ✓ Verified | 
| **VOiP Number** | 9.0 (473 reviews) ✓ Verified | 6.8 (10 reviews) ✓ Verified | 9.1 (781 reviews) ✓ Verified | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **RingEX** | N/A | N/A |
| **Toky** | 6.2/10 | 12 |
| **GoTo Connect** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | RingEX | Toky | GoTo Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 

#### Calling

| Feature | RingEX | Toky | GoTo Connect | 
|---|---|---|---|
| **Record Calls** | Not enough data | 7.8 (10 reviews) | Not enough data | 
| **Generate Location** | Not enough data | 6.4 (7 reviews) | Not enough data | 
| **Call Types** | Not enough data | 6.7 (8 reviews) | Not enough data | 
| **Click-to-Call** | Not enough data | 8.0 (9 reviews) | Not enough data | 
| **Auto Dialer** | Not enough data | Not enough data | Not enough data | 

#### Contacts

| Feature | RingEX | Toky | GoTo Connect | 
|---|---|---|---|
| **Personalization** | Not enough data | 6.3 (8 reviews) | Not enough data | 
| **Information Locater** | Not enough data | 6.5 (8 reviews) | Not enough data | 
| **Record Prospect Data** | Not enough data | 6.9 (8 reviews) | Not enough data | 

#### Insights

| Feature | RingEX | Toky | GoTo Connect | 
|---|---|---|---|
| **Notes** | Not enough data | 4.8 (7 reviews) | Not enough data | 
| **Daily Summary** | Not enough data | 5.6 (8 reviews) | Not enough data | 
| **Automated Voicemails** | Not enough data | 6.7 (9 reviews) | Not enough data | 
| **Automated Emails** | Not enough data | 3.9 (6 reviews) | Not enough data | 
| **Sorts Prospects** | Not enough data | 5.0 (7 reviews) | Not enough data | 
| **Automated Note Taking** | Not enough data | Not enough data | Not enough data | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **RingEX** | N/A | N/A |
| **Toky** | N/A | N/A |
| **GoTo Connect** | N/A | N/A |

#### Agentic AI - Sales Coaching

| Feature | RingEX | Toky | GoTo Connect | 
|---|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

#### Training

| Feature | RingEX | Toky | GoTo Connect | 
|---|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | Not enough data | 
| **Coaching Materials** | Not enough data | Not enough data | Not enough data | 
| **Playbook Creation** | Not enough data | Not enough data | Not enough data | 
| **Video Record** | Not enough data | Not enough data | Not enough data | 

#### Feedback

| Feature | RingEX | Toky | GoTo Connect | 
|---|---|---|---|
| **Review** | Not enough data | Not enough data | Not enough data | 
| **Scorecard** | Not enough data | Not enough data | Not enough data | 
| **Coaching Card** | Not enough data | Not enough data | Not enough data | 
| **Leaderboard** | Not enough data | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | Not enough data | 
| **Competition** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | RingEX | Toky | GoTo Connect | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **RingEX** | 8.5/10 | 72 |
| **Toky** | N/A | N/A |
| **GoTo Connect** | 8.8/10 | 130 |

#### Agentic AI - UCaaS Platforms

| Feature | RingEX | Toky | GoTo Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 

#### Extensions

| Feature | RingEX | Toky | GoTo Connect | 
|---|---|---|---|
| **Tenancy Flexibility** | Feature Not Available | Not enough data | Feature Not Available | 
| **Native VoIP** | 8.7 (53 reviews) ✓ Verified | Not enough data | 9.0 (101 reviews) ✓ Verified | 
| **CCaaS Option** | 8.2 (18 reviews) | Not enough data | Feature Not Available | 

#### Features

| Feature | RingEX | Toky | GoTo Connect | 
|---|---|---|---|
| **Voicemail to Email** | 8.9 (58 reviews) ✓ Verified | Not enough data | Feature Not Available | 
| **Voicemail to SMS** | Feature Not Available | Not enough data | Feature Not Available | 
| **File Sharing** | 8.6 (53 reviews) ✓ Verified | Not enough data | 8.3 (82 reviews) ✓ Verified | 
| **Voice Conferencing** | 8.5 (52 reviews) ✓ Verified | Not enough data | 9.0 (109 reviews) ✓ Verified | 
| **Video Conferencing** | 8.6 (53 reviews) ✓ Verified | Not enough data | 8.9 (96 reviews) ✓ Verified | 
| **Conference Transcripts** | 8.2 (49 reviews) | Not enough data | Feature Not Available | 

---
## Categories
**Shared Categories (1):** [VoIP Providers](https://www.g2.com/categories/voip-providers)

**Unique to RingEX (10):** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Online Fax Software](https://www.g2.com/categories/online-fax), [Webinar Platforms](https://www.g2.com/categories/webinar), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics)

**Unique to Toky (3):** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Software](https://www.g2.com/categories/contact-center), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking)

**Unique to GoTo Connect (10):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Online Fax Software](https://www.g2.com/categories/online-fax), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Contact Center Software](https://www.g2.com/categories/contact-center), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service)


---
## Reviewer Demographics

### By Company Size

| Segment | RingEX | Toky | GoTo Connect | 
|---|---|---|---|
| **Small-Business** | 58.2% | 74.2% | 70.5% | 
| **Mid-Market** | 35.1% | 25.8% | 24.8% | 
| **Enterprise** | 6.7% | 0% | 4.7% | 

### By Industry

#### RingEX

- **Computer Software:** 9.3%
- **Information Technology and Services:** 5.2%
- **Insurance:** 5.2%
- **Financial Services:** 4.8%
- **Staffing and Recruiting:** 4.8%
- **Marketing and Advertising:** 4.3%
- **Hospital & Health Care:** 4.1%
- **Real Estate:** 3.5%
- **Health, Wellness and Fitness:** 3.4%
- **Construction:** 3.4%
- **Other:** 52.0%

#### Toky

- **Computer Software:** 19.4%
- **Telecommunications:** 6.5%
- **Internet:** 6.5%
- **Insurance:** 6.5%
- **Information Technology and Services:** 6.5%
- **Accounting:** 3.2%
- **Construction:** 3.2%
- **Consumer Services:** 3.2%
- **Design:** 3.2%
- **Entertainment:** 3.2%
- **Other:** 38.7%

#### GoTo Connect

- **Information Technology and Services:** 8.6%
- **Hospital & Health Care:** 5.6%
- **Financial Services:** 5.4%
- **Insurance:** 5.2%
- **Computer Software:** 4.3%
- **Non-Profit Organization Management:** 3.5%
- **Marketing and Advertising:** 3.4%
- **Construction:** 2.9%
- **Accounting:** 2.7%
- **Health, Wellness and Fitness:** 2.7%
- **Other:** 55.7%

---
## Alternatives

### Alternatives to RingEX

- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3567 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (927 reviews)
- [Webex Calling](https://www.g2.com/products/webex-calling/reviews) — 4.5/5 stars (634 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4168 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1841 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1549 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (501 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56413 reviews)

### Alternatives to Toky

- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1589 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2385 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1841 reviews)
- [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — 4.8/5 stars (865 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4168 reviews)
- [CallHippo](https://www.g2.com/products/callhippo/reviews) — 4.5/5 stars (399 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3567 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1549 reviews)
- [Ringover](https://www.g2.com/products/ringover/reviews) — 4.6/5 stars (491 reviews)

### Alternatives to GoTo Connect

- [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (255 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3567 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1589 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4168 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (501 reviews)
- [Mitel](https://www.g2.com/products/mitel/reviews) — 3.8/5 stars (235 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (927 reviews)

---
## Top Discussions

### RingEX

- Title: [What’s involved in setting up my RingCentral Office business phone system?](https://www.g2.com/discussions/ringcentral-office-setup) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "There is no PBX hardware to install or technical contractors needed for an on-site setup to start using your phone system. Once you’ve purchased RingCentral..."
- Title: [Is RingCentral good?](https://www.g2.com/discussions/is-ringcentral-good) — 1 comment
  > **Top comment:** "We love RingCentral! It's great that it allows us to call from a main office phone number and provides each user their own work cell/direct number from which..."
- Title: [Why don't you make it more user-friendly?](https://www.g2.com/discussions/why-don-t-you-make-it-more-user-friendly) — 1 comment, 1 upvote
  > **Top comment:** "Brianna, thanks for this feedback. Can you tell us more about what you'd like to customize? If we can't make recommendations, we would love to have you visit..."
- Title: [What are the benefits of RingCentral Office?](https://www.g2.com/discussions/ringcentral-advantage) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Set up your phone system to work the way you do
- Connect your office, remote employees and mobile users under one phone system.
- Easily support multiple..."
- Title: [What is RingCentral Office?](https://www.g2.com/discussions/ringcentral-office) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "RingCentral Office is a cloud-based business communications system with enterprise-grade voice, fax, text, online meetings, conferencing, and..."

### Toky

No discussions available for this product.

### GoTo Connect

- Title: [I](https://www.g2.com/discussions/goto-connect-i) — 2 comments, 1 upvote
  > **Top comment:** "So far this product has fulfilled our companies needs 100% "
- Title: [The Call prompter](https://www.g2.com/discussions/the-call-prompter) — 2 comments, 1 upvote
  > **Top comment:** "I recommend reaching out to their tech support team. They are amazing and will help you to quickly resolve this issue with the prompter."
- Title: [Can I Port My Existing Number?](https://www.g2.com/discussions/phone-numbers) — 2 comments, 1 upvote
  > **Top comment:** "Yes.  You can port your number."
- Title: [What is GoTo Connect used for?](https://www.g2.com/discussions/what-is-goto-connect-used-for) — 1 comment
  > **Top comment:** "Phone, Fax, Meetings. Been a user for more than 10 years."
- Title: [How much does jive cost?](https://www.g2.com/discussions/how-much-does-jive-cost) — 1 comment
  > **Top comment:** "Comment deleted by user."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/ringex-vs-toky-vs-goto-connect)