Compare RingEX and Talkdesk 
At a Glance
Market Segments
Small-Business (57.8% of reviews)
Mid-Market (60.3% of reviews)
Entry-Level Pricing
$30.00 1 User Per Month
Free 25 Licenses Free to Start
RingEX
Star Rating
(1,317)4.2 out of 5
Market Segments
Small-Business (57.8% of reviews)
Pros & Cons
Entry-Level Pricing
$30.00 1 User Per Month
Free Trial is available
Browse all 3 pricing plansTalkdesk
Star Rating
(2,505)4.4 out of 5
Market Segments
Mid-Market (60.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free 25 Licenses Free to Start
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that RingEX excels in providing a comprehensive communication platform, integrating phone calls, team messaging, SMS, video meetings, and even fax. Users appreciate how this all-in-one approach streamlines workflows, eliminating the need to switch between multiple applications.
- Users say that Talkdesk stands out for its reliability and intuitive interface, making it easy to access call information, recordings, and logs. This ease of use is particularly beneficial for agents, allowing them to maintain productivity without getting bogged down by complex navigation.
- Reviewers mention that RingEX's user-friendly management features make it easy for administrators to adjust settings and manage communications. This has been highlighted by users who find the platform efficient and straightforward to operate, enhancing overall satisfaction.
- According to verified reviews, Talkdesk shines in its call routing capabilities, which users find effective and seamless. This feature is crucial for maintaining smooth operations in call centers, and many users appreciate how it contributes to a more organized workflow.
- G2 reviewers highlight that while RingEX has a slightly lower star rating, its overall G2 Score indicates a higher level of satisfaction among users, particularly in the small business segment. This suggests that RingEX may be a better fit for smaller teams looking for robust communication tools.
- Users note that Talkdesk offers a wealth of reporting options, which many find valuable for performance evaluation. The ability to generate detailed reports helps teams analyze their operations effectively, although some users feel that the platform could benefit from more customization options in this area.
Pricing
Entry-Level Pricing
RingEX
Core
$30.00
1 User Per Month
A reliable, core phone system to get your business up and running
- Unlimited domestic calling
- SMS and MMS
- IVR
Talkdesk
Talkdesk Express™ | United States & Canada Small Business Exclusive
Free
25 Licenses Free to Start
Built for small businesses under 50 employees to serve customers like big brands—without the cost or complexity. With Talkdesk Express™, you get AI-powered customer service tools in one easy-to-use platform—so you can launch quickly, serve your customers better, and grow confidently, just like the big brands.
https://www.talkdesk.com/express/
- Talkdesk Express includes features for omnichannel communication (voice, email, chat, SMS, social media), built-in AI tools like intelligent routing and virtual agents, a low-code Studio for creating customer flows, reporting tools and dashboards, integration with other business systems, and a self-service portal for setup and training, all designed to be easily accessible for small businesses.
Free Trial
RingEX
Free Trial is available
Talkdesk
No trial information availableRatings
Meets Requirements
8.8
1,078
8.9
2,035
Ease of Use
8.6
1,094
9.1
2,045
Ease of Setup
8.2
676
8.8
1,069
Ease of Admin
8.3
596
8.9
933
Quality of Support
8.0
981
8.8
1,812
Has the product been a good partner in doing business?
8.3
584
8.9
917
Product Direction (% positive)
7.9
1,060
8.7
1,940
Features by Category
Dialing Options
Not enough data
9.2
321
Not enough data
9.2
295
Not enough data
8.6
11
Agent Tools
Not enough data
9.2
253
|
Verified
Not enough data
9.1
257
|
Verified
Not enough data
9.4
351
|
Verified
Automation
Not enough data
9.1
245
|
Verified
Not enough data
9.1
262
|
Verified
Not enough data
8.9
227
|
Verified
Agentic AI - Auto Dialer
Not enough data
8.1
9
Not enough data
8.5
9
AI Capabilities - Auto Dialer
Not enough data
8.3
9
Not enough data
8.1
9
Not enough data
8.5
9
Documents
Feature Not Available
Not enough data
7.3
148
Not enough data
8.1
156
Not enough data
Agentic AI - Online Fax
8.5
11
Not enough data
8.6
11
Not enough data
Sending
9.1
172
Not enough data
9.1
169
Not enough data
8.9
158
Not enough data
9.2
161
Not enough data
8.9
164
Not enough data
9.1
165
Not enough data
Administration
Not enough data
9.1
167
Not enough data
9.1
160
Not enough data
9.1
163
Knowledge Management
Not enough data
9.2
162
Not enough data
9.1
158
Not enough data
9.2
163
Compliance
Not enough data
9.2
161
Not enough data
9.2
157
Not enough data
9.2
160
Not enough data
9.1
158
Customer Support
Not enough data
9.1
160
Not enough data
9.1
155
Not enough data
9.0
150
Data Security
Not enough data
9.2
148
Not enough data
9.2
149
Not enough data
9.3
157
Not enough data
9.3
145
Administration
Not enough data
9.1
167
Not enough data
9.3
179
Not enough data
9.2
186
Generative AI
Not enough data
8.7
49
Host Tools
8.5
76
Not enough data
8.7
81
Not enough data
9.0
91
Not enough data
Attendee Tools
8.7
85
Not enough data
8.9
85
Not enough data
8.1
68
Not enough data
Post-Event Tools
8.5
65
Not enough data
8.3
68
Not enough data
Integrations
8.1
59
Not enough data
8.4
66
Not enough data
Agentic AI - Webinar
7.7
8
Not enough data
7.7
8
Not enough data
7.5
8
Not enough data
8.1
8
Not enough data
8.1
8
Not enough data
Quality Assurance
Not enough data
9.2
371
Not enough data
9.0
342
Not enough data
8.9
379
Engagement
Not enough data
9.0
357
Not enough data
9.2
380
Not enough data
9.0
368
Performance
Not enough data
9.0
362
Not enough data
9.2
364
Generative AI
Not enough data
8.9
79
Not enough data
8.6
78
Channels
Not enough data
9.2
823
|
Verified
Not enough data
8.6
543
|
Verified
Not enough data
8.4
527
|
Verified
Not enough data
8.3
519
|
Verified
Not enough data
8.5
550
|
Verified
Generative AI
Not enough data
8.2
183
Functions
Not enough data
8.9
963
|
Verified
Not enough data
9.0
983
|
Verified
Not enough data
9.0
835
|
Verified
Not enough data
8.7
577
|
Verified
Not enough data
8.8
592
|
Verified
Not enough data
9.1
718
|
Verified
Not enough data
8.9
714
Not enough data
8.9
660
|
Verified
Agentic AI - Contact Center
Not enough data
8.1
28
Not enough data
8.5
28
Not enough data
8.3
28
Not enough data
8.2
28
Administrative
Not enough data
8.8
911
|
Verified
Not enough data
9.1
929
|
Verified
Not enough data
8.8
1017
|
Verified
Not enough data
9.1
716
|
Verified
Not enough data
8.8
577
|
Verified
Collaboration Tools
9.1
253
Not enough data
9.1
141
Not enough data
8.6
116
Not enough data
8.9
140
Not enough data
9.1
122
Not enough data
Meeting Coordination
8.8
243
Not enough data
9.1
235
Not enough data
8.9
223
Not enough data
9.0
145
Not enough data
Software Type
9.0
243
Not enough data
9.0
143
Not enough data
9.2
160
Not enough data
Agentic AI - Video Conferencing
8.3
13
Not enough data
8.5
12
Not enough data
8.3
12
Not enough data
ServiceNow Apps
Not enough data
9.4
43
Not enough data
9.4
42
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
Not enough data
9.3
258
|
Verified
Not enough data
9.1
239
|
Verified
Not enough data
8.8
208
|
Verified
Not enough data
8.8
217
|
Verified
Not enough data
8.8
213
|
Verified
Administration
Not enough data
9.0
237
|
Verified
Not enough data
9.2
254
|
Verified
Not enough data
9.2
257
|
Verified
Not enough data
8.7
207
|
Verified
Not enough data
9.0
214
|
Verified
Platform
Feature Not Available
8.3
186
9.0
235
7.9
195
8.7
220
8.8
217
9.1
230
8.9
220
8.7
219
9.0
220
8.5
211
8.9
210
8.7
217
8.8
211
Generative AI
Feature Not Available
7.7
96
Workforce Management
8.8
219
9.0
217
8.6
213
8.9
209
Call Center Infrastructure (CCI)
8.9
22
8.3
20
8.9
22
8.3
20
9.1
22
8.8
20
8.9
22
8.8
20
Administrative
8.8
223
9.2
222
8.6
221
8.9
224
Customer Support
Not enough data
8.3
68
Not enough data
8.2
69
Not enough data
8.2
69
Automation
Not enough data
8.1
68
Not enough data
8.3
68
Not enough data
8.2
68
Artificial Intelligence
Not enough data
8.0
69
Not enough data
8.3
68
Not enough data
8.0
66
Generative AI
Not enough data
8.6
16
Basic Communication - Cloud PBX
8.9
58
Not enough data
8.8
56
Not enough data
9.1
55
Not enough data
8.2
54
Not enough data
9.1
56
Not enough data
8.8
55
Not enough data
Advanced Features - Cloud PBX
8.7
52
Not enough data
8.5
54
Not enough data
8.6
53
Not enough data
8.9
54
Not enough data
Platform Basics - VoIP Providers
8.4
92
Not enough data
8.8
107
Not enough data
8.3
86
Not enough data
8.0
94
Not enough data
8.0
83
Not enough data
8.1
81
Not enough data
Basic Communication
9.1
510
|
Verified
Not enough data
8.3
396
|
Verified
Not enough data
8.7
426
|
Verified
Not enough data
8.2
363
|
Verified
Not enough data
8.5
428
|
Verified
Not enough data
9.0
434
|
Verified
Not enough data
Agentic AI - VoIP Providers
7.9
53
Not enough data
8.1
54
Not enough data
8.0
53
Not enough data
7.9
51
Not enough data
Access
8.2
379
|
Verified
Not enough data
8.3
394
|
Verified
Not enough data
8.6
426
Not enough data
Advanced Features
8.3
443
Not enough data
8.4
404
|
Verified
Not enough data
9.0
464
|
Verified
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Feature Not Available
Not enough data
8.7
51
|
Verified
Not enough data
8.1
17
Not enough data
Features
8.8
55
|
Verified
Not enough data
Feature Not Available
Not enough data
8.6
52
|
Verified
Not enough data
8.5
51
|
Verified
Not enough data
8.6
53
|
Verified
Not enough data
8.2
49
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.6
33
Not enough data
8.0
35
Not enough data
8.0
34
Not enough data
8.3
35
Not enough data
8.4
33
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.3
33
Not enough data
8.2
33
Not enough data
8.1
33
Not enough data
8.5
40
Automation
Not enough data
7.9
37
Not enough data
8.2
34
Not enough data
8.0
33
Autonomy
Not enough data
7.8
33
Not enough data
8.3
33
Not enough data
7.9
34
Not enough data
7.9
33
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
RingEX and Talkdesk are categorized as Call Center Infrastructure (CCI)
Unique Categories
RingEX is categorized as UCaaS Platforms, Online Fax, Webinar, VoIP Providers, Video Conferencing, and Cloud PBX Platforms
Reviews
Reviewers' Company Size
RingEX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Talkdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.5%
Insurance
5.3%
Information Technology and Services
5.2%
Financial Services
4.9%
Staffing and Recruiting
4.8%
Other
70.4%
Consumer Services
10.0%
Computer Software
8.3%
Information Technology and Services
6.4%
Telecommunications
5.8%
Education Management
5.3%
Other
64.2%
Alternatives
Discussions
What’s involved in setting up my RingCentral Office business phone system?
2 Comments
AG
For us it was really simple. The account manager actually did the setup over screen share and showed us how he was setting it up as he was going along. So...Read more
How much does RingCentral Office cost?
1 Comment
Official Response from RingEX
RingCentral Office offers simple, all-inclusive pricing with a predictable low monthly cost.
All editions include everything you need for your business,...Read more
Is there a free trial for RingCentral Office?
1 Comment
Official Response from RingEX
RingCentral Office comes with a 30-day money-back guarantee, so there’s no risk in purchasing and trying it for your business. The phones can also be...Read more
Do you plan to have a mobile app for this?
3 Comments
OT
The Talkdesk mobile app is available for iOS and Android https://support.talkdesk.com/hc/en-us/articles/200588149-Do-you-have-a-mobile-app-Read more
How is Talkdesk transforming customer service operations with its innovative call center solutions?
3 Comments
KG
Contact center Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
