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Compare RingCentral Engage and Zoho Desk

See this
side-by-side comparison of RingCentral Engage vs. Zoho Desk
based on preference data from user reviews. RingCentral Engage rates 4.1/5 stars with 24 reviews. By contrast, Zoho Desk rates 4.4/5 stars with 2,686 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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RingCentral Engage
RingCentral Engage
(24)
4.1 out of 5
RingCentral Engage
Zoho Desk
Zoho Desk
(2,686)
4.4 out of 5
Zoho Desk
Optimized for quick response
Star Rating
RingCentral Engage
RingCentral Engage
Zoho Desk
Zoho Desk
Market Segments
RingCentral Engage
RingCentral Engage
Small-Business (54.2% of reviews)
Zoho Desk
Zoho Desk
Small-Business (70.6% of reviews)
Entry Level Price
RingCentral Engage
RingCentral Engage
No pricing information available
Zoho Desk
Zoho Desk
$0 for 3 agents

RingCentral Engage vs Zoho Desk

  • Reviewers felt that RingCentral Engage meets the needs of their business better than Zoho Desk.
  • When comparing quality of ongoing product support, reviewers felt that Zoho Desk is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Zoho Desk over RingCentral Engage.
Categories
Shared Categories
RingCentral Engage
RingCentral Engage
Zoho Desk
Zoho Desk
RingCentral Engage and Zoho Desk are categorized as Customer Self-Service, Help Desk, Live Chat, and Social Customer Service
Pricing
RingCentral Engage
RingCentral Engage Pricing
Free Trial Unavailable
Zoho Desk
Zoho Desk Pricing
FREE
$0for 3 agents
STANDARD
$12/agent/month
PROFESSIONAL
$20/agent/month
ENTERPRISE
$35/agent/month
Free Trial
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Ratings
Meets Requirements
RingCentral Engage
RingCentral Engage
8.8
Responses: 19
Zoho Desk
Zoho Desk
8.7
Responses: 2097
Ease of Use
RingCentral Engage
RingCentral Engage
8.6
Responses: 18
Zoho Desk
Zoho Desk
8.5
Responses: 2117
Ease of Setup
RingCentral Engage
RingCentral Engage
Not enough data available
Zoho Desk
Zoho Desk
8.2
Responses: 1765
Ease of Admin
RingCentral Engage
RingCentral Engage
Not enough data available
Zoho Desk
Zoho Desk
8.3
Responses: 1780
Quality of Support
RingCentral Engage
RingCentral Engage
8.0
Responses: 14
Zoho Desk
Zoho Desk
8.2
Responses: 1889
Ease of Doing Business With
RingCentral Engage
RingCentral Engage
Not enough data available
Zoho Desk
Zoho Desk
8.5
Responses: 1606
Product Direction (% positive)
RingCentral Engage
RingCentral Engage
5.5
Responses: 18
Zoho Desk
Zoho Desk
8.6
Responses: 2064
Features
Ticket and Case Management
Ticket creation user experience
RingCentral Engage
RingCentral Engage
Not enough data available
Zoho Desk
Zoho Desk
8.7
Responses: 1345
Verified Feature
Ticket response user experience
RingCentral Engage
RingCentral Engage
Not enough data available
Zoho Desk
Zoho Desk
8.6
Responses: 1340
Verified Feature
Workflow
RingCentral Engage
RingCentral Engage
Not enough data available
Zoho Desk
Zoho Desk
8.4
Responses: 1210
Verified Feature
Response Automation
RingCentral Engage
RingCentral Engage
Not enough data available
Zoho Desk
Zoho Desk
8.4
Responses: 1121
Verified Feature
SLA Management
RingCentral Engage
RingCentral Engage
Not enough data available
Zoho Desk
Zoho Desk
8.4
Responses: 939
Verified Feature
Attachments/Screencasts
RingCentral Engage
RingCentral Engage
Not enough data available
Zoho Desk
Zoho Desk
8.5
Responses: 1132
Verified Feature
Ticket Collaboration
RingCentral Engage
RingCentral Engage
Not enough data available
Zoho Desk
Zoho Desk
8.7
Responses: 1136
Verified Feature
Customer and Contacts Database
RingCentral Engage
RingCentral Engage
Not enough data available
Zoho Desk
Zoho Desk
8.4
Responses: 727
Verified Feature
Knowledge Share
Knowledge Base
RingCentral Engage
RingCentral Engage
Not enough data available
Zoho Desk
Zoho Desk
8.6
Responses: 655
Searchable Articles
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
Zoho Desk
Zoho Desk
8.6
Responses: 630
Community Forums
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
Zoho Desk
Zoho Desk
8.3
Responses: 508
Interactive FAQs & Forums
RingCentral Engage
RingCentral Engage
9.3
Responses: 5
Zoho Desk
Zoho Desk
8.4
Responses: 463
Communication
Pop-up Chat
RingCentral Engage
RingCentral Engage
9.4
Responses: 8
Verified Feature
Zoho Desk
Zoho Desk
9.0
Responses: 359
Verified Feature
Notifications
RingCentral Engage
RingCentral Engage
8.5
Responses: 9
Verified Feature
Zoho Desk
Zoho Desk
8.9
Responses: 380
Verified Feature
Targeted Emails
RingCentral Engage
RingCentral Engage
Not enough data available
Zoho Desk
Zoho Desk
8.9
Responses: 317
In-App Messaging
RingCentral Engage
RingCentral Engage
8.5
Responses: 9
Verified Feature
Zoho Desk
Zoho Desk
8.9
Responses: 299
Verified Feature
Co-Browsing
RingCentral Engage
RingCentral Engage
Not enough data available
Zoho Desk
Zoho Desk
9.1
Responses: 43
Process
Mentions
RingCentral Engage
RingCentral Engage
9.0
Responses: 5
Zoho Desk
Zoho Desk
8.9
Responses: 256
Tickets
RingCentral Engage
RingCentral Engage
Not enough data available
Zoho Desk
Zoho Desk
9.1
Responses: 351
Macros
RingCentral Engage
RingCentral Engage
Feature Not Available
Zoho Desk
Zoho Desk
8.6
Responses: 260
Collaboration
RingCentral Engage
RingCentral Engage
8.0
Responses: 5
Zoho Desk
Zoho Desk
8.9
Responses: 300
Interaction
Web Portals
RingCentral Engage
RingCentral Engage
9.2
Responses: 6
Zoho Desk
Zoho Desk
8.6
Responses: 626
Forum to Reponse
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
Zoho Desk
Zoho Desk
8.5
Responses: 493
Tickets and Tagging
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
Zoho Desk
Zoho Desk
8.8
Responses: 698
Live Chat
RingCentral Engage
RingCentral Engage
9.2
Responses: 6
Zoho Desk
Zoho Desk
8.6
Responses: 468
Internal Use
Customization
RingCentral Engage
RingCentral Engage
Not enough data available
Zoho Desk
Zoho Desk
8.4
Responses: 951
Verified Feature
Conversation Archiving
RingCentral Engage
RingCentral Engage
9.0
Responses: 7
Verified Feature
Zoho Desk
Zoho Desk
9.3
Responses: 12
Lead Development
RingCentral Engage
RingCentral Engage
9.4
Responses: 8
Verified Feature
Zoho Desk
Zoho Desk
8.7
Responses: 130
Knowledge Base
RingCentral Engage
RingCentral Engage
8.8
Responses: 7
Verified Feature
Zoho Desk
Zoho Desk
8.8
Responses: 348
Verified Feature
Team Inbox
RingCentral Engage
RingCentral Engage
9.3
Responses: 5
Verified Feature
Zoho Desk
Zoho Desk
8.8
Responses: 349
Verified Feature
Customer Profiles
RingCentral Engage
RingCentral Engage
9.3
Responses: 7
Verified Feature
Zoho Desk
Zoho Desk
8.7
Responses: 348
Verified Feature
Channels
Email
RingCentral Engage
RingCentral Engage
Not enough data available
Zoho Desk
Zoho Desk
9.2
Responses: 349
Social
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
Zoho Desk
Zoho Desk
8.7
Responses: 289
Live Chat
RingCentral Engage
RingCentral Engage
Not enough data available
Zoho Desk
Zoho Desk
8.9
Responses: 267
Phone
RingCentral Engage
RingCentral Engage
9.0
Responses: 5
Zoho Desk
Zoho Desk
8.7
Responses: 234
Text
RingCentral Engage
RingCentral Engage
8.9
Responses: 6
Zoho Desk
Zoho Desk
9.0
Responses: 247
Insight
Surveys
RingCentral Engage
RingCentral Engage
Not enough data available
Zoho Desk
Zoho Desk
8.9
Responses: 263
Reporting
RingCentral Engage
RingCentral Engage
Not enough data available
Zoho Desk
Zoho Desk
8.9
Responses: 300
Visitor Activity
RingCentral Engage
RingCentral Engage
Feature Not Available
Zoho Desk
Zoho Desk
8.9
Responses: 280
Help Desk
RingCentral Engage
RingCentral Engage
9.3
Responses: 5
Zoho Desk
Zoho Desk
9.1
Responses: 320
Communication Channels
Customer Portal
RingCentral Engage
RingCentral Engage
Not enough data available
Zoho Desk
Zoho Desk
8.4
Responses: 1056
Verified Feature
Email to Case
RingCentral Engage
RingCentral Engage
Not enough data available
Zoho Desk
Zoho Desk
8.8
Responses: 1210
Verified Feature
Chat/Live Support
RingCentral Engage
RingCentral Engage
Not enough data available
Zoho Desk
Zoho Desk
8.5
Responses: 748
Verified Feature
Social Integration
RingCentral Engage
RingCentral Engage
Not enough data available
Zoho Desk
Zoho Desk
8.5
Responses: 622
Verified Feature
Voice
RingCentral Engage
RingCentral Engage
Not enough data available
Zoho Desk
Zoho Desk
8.5
Responses: 474
Verified Feature
Platform
Mobile User Support
RingCentral Engage
RingCentral Engage
Not enough data available
Zoho Desk
Zoho Desk
8.5
Responses: 646
Verified Feature
Customization
RingCentral Engage
RingCentral Engage
Not enough data available
Zoho Desk
Zoho Desk
8.4
Responses: 951
Verified Feature
User, Role, and Access Management
RingCentral Engage
RingCentral Engage
Not enough data available
Zoho Desk
Zoho Desk
8.5
Responses: 976
Verified Feature
Integration
RingCentral Engage
RingCentral Engage
Not enough data available
Zoho Desk
Zoho Desk
8.6
Responses: 566
Verified Feature
Reporting
RingCentral Engage
RingCentral Engage
Not enough data available
Zoho Desk
Zoho Desk
8.4
Responses: 1065
Verified Feature
Dashboards
RingCentral Engage
RingCentral Engage
Not enough data available
Zoho Desk
Zoho Desk
8.5
Responses: 1140
Verified Feature
Reviewers' Company Size
Reviewers of both RingCentral Engage and Zoho Desk were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
RingCentral Engage
RingCentral Engage
54.2%
Zoho Desk
Zoho Desk
70.6%
Mid-Market
(51-1000 emp.)
RingCentral Engage
RingCentral Engage
25.0%
Zoho Desk
Zoho Desk
24.6%
Enterprise
(> 1000 emp.)
RingCentral Engage
RingCentral Engage
20.8%
Zoho Desk
Zoho Desk
4.8%
Reviewers' Industry
RingCentral Engage
RingCentral Engage Industry
Computer Software
12.5%
Staffing and Recruiting
8.3%
Internet
8.3%
Consumer Services
8.3%
Utilities
4.2%
Other
58.3%
Zoho Desk
Zoho Desk Industry
Information Technology and Services
19.5%
Computer Software
10.2%
Telecommunications
3.8%
Retail
3.6%
Marketing and Advertising
3.1%
Other
59.8%
Reviews
Most Helpful Favorable Review
RingCentral Engage
GM
User in Luxury Goods & Jewelry

I rarely experienced connectivity issues. Most of the time if it was hard to hear a client, it was due to their cell service or another form of local disruption such as wind. Calls rarely dropped and when I’m they did I was immediately able to reach back out.

Zoho Desk
János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
RingCentral Engage
G
User in Broadcast Media

There wasn't anything super specific that differentiated it from other video services.

Zoho Desk
GC
User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Discussions
RingCentral Engage
RingCentral Engage Discussions
Monty the Mongoose crying
RingCentral Engage has no discussions with answers
Zoho Desk
Zoho Desk Discussions
Where do I find training VDO?
3 comments
Anoloth (Bic) P.
AP
This might be of help too, Anoloth https://www.zoho.com/desk/trial-room.htmlRead more
how do i use chat
2 comments
ID
What chat are you speaking of?Read more
Is it possible for you to make integration with G suite a breeze?
2 comments
Daniel Kaminski de S.
DS
Screenshots
RingCentral Engage
RingCentral Engage Screenshots
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