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Compare RingCentral Engage and ZaZaChat

See this
side-by-side comparison of RingCentral Engage vs. ZaZaChat
based on preference data from user reviews. RingCentral Engage rates 4.1/5 stars with 24 reviews. By contrast, ZaZaChat rates 4.1/5 stars with 12 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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RingCentral Engage
RingCentral Engage
(24)
4.1 out of 5
RingCentral Engage
ZaZaChat
ZaZaChat
(12)
4.1 out of 5
ZaZaChat
Star Rating
RingCentral Engage
RingCentral Engage
ZaZaChat
ZaZaChat
Market Segments
RingCentral Engage
RingCentral Engage
Small-Business (54.2% of reviews)
ZaZaChat
ZaZaChat
Mid-Market (50.0% of reviews)
Entry Level Price
RingCentral Engage
RingCentral Engage
No pricing information available
ZaZaChat
ZaZaChat
No pricing information available

RingCentral Engage vs ZaZaChat

  • Reviewers felt that RingCentral Engage meets the needs of their business better than ZaZaChat.
  • When comparing quality of ongoing product support, reviewers felt that RingCentral Engage is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of ZaZaChat over RingCentral Engage.
Categories
Shared Categories
RingCentral Engage
RingCentral Engage
ZaZaChat
ZaZaChat
RingCentral Engage and ZaZaChat are categorized as Customer Self-Service, Help Desk, and Live Chat
Pricing
RingCentral Engage
RingCentral Engage Pricing
Free Trial Unavailable
ZaZaChat
ZaZaChat Pricing
Free Trial Unavailable
Ratings
Meets Requirements
RingCentral Engage
RingCentral Engage
8.8
Responses: 19
ZaZaChat
ZaZaChat
8.5
Responses: 11
Ease of Use
RingCentral Engage
RingCentral Engage
8.6
Responses: 18
ZaZaChat
ZaZaChat
7.9
Responses: 12
Ease of Setup
RingCentral Engage
RingCentral Engage
Not enough data available
ZaZaChat
ZaZaChat
Not enough data available
Ease of Admin
RingCentral Engage
RingCentral Engage
Not enough data available
ZaZaChat
ZaZaChat
Not enough data available
Quality of Support
RingCentral Engage
RingCentral Engage
8.0
Responses: 14
ZaZaChat
ZaZaChat
7.4
Responses: 11
Ease of Doing Business With
RingCentral Engage
RingCentral Engage
Not enough data available
ZaZaChat
ZaZaChat
Not enough data available
Product Direction (% positive)
RingCentral Engage
RingCentral Engage
5.5
Responses: 18
ZaZaChat
ZaZaChat
7.9
Responses: 11
Features
Ticket and Case Management
Ticket creation user experience
RingCentral Engage
RingCentral Engage
Not enough data available
ZaZaChat
ZaZaChat
8.1
Responses: 6
Verified Feature
Ticket response user experience
RingCentral Engage
RingCentral Engage
Not enough data available
ZaZaChat
ZaZaChat
7.8
Responses: 6
Verified Feature
Workflow
RingCentral Engage
RingCentral Engage
Not enough data available
ZaZaChat
ZaZaChat
8.3
Responses: 6
Verified Feature
Response Automation
RingCentral Engage
RingCentral Engage
Not enough data available
ZaZaChat
ZaZaChat
7.5
Responses: 6
Verified Feature
SLA Management
RingCentral Engage
RingCentral Engage
Not enough data available
ZaZaChat
ZaZaChat
Feature Not Available
Attachments/Screencasts
RingCentral Engage
RingCentral Engage
Not enough data available
ZaZaChat
ZaZaChat
8.0
Responses: 5
Ticket Collaboration
RingCentral Engage
RingCentral Engage
Not enough data available
ZaZaChat
ZaZaChat
8.3
Responses: 6
Verified Feature
Customer and Contacts Database
RingCentral Engage
RingCentral Engage
Not enough data available
ZaZaChat
ZaZaChat
7.7
Responses: 5
Knowledge Share
Knowledge Base
RingCentral Engage
RingCentral Engage
Not enough data available
ZaZaChat
ZaZaChat
9.3
Responses: 5
Searchable Articles
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
ZaZaChat
ZaZaChat
7.3
Responses: 5
Community Forums
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
ZaZaChat
ZaZaChat
7.7
Responses: 5
Interactive FAQs & Forums
RingCentral Engage
RingCentral Engage
9.3
Responses: 5
ZaZaChat
ZaZaChat
7.7
Responses: 5
Communication
Pop-up Chat
RingCentral Engage
RingCentral Engage
9.4
Responses: 8
Verified Feature
ZaZaChat
ZaZaChat
9.3
Responses: 9
Verified Feature
Notifications
RingCentral Engage
RingCentral Engage
8.5
Responses: 9
Verified Feature
ZaZaChat
ZaZaChat
7.8
Responses: 9
Verified Feature
Targeted Emails
RingCentral Engage
RingCentral Engage
Not enough data available
ZaZaChat
ZaZaChat
7.7
Responses: 8
In-App Messaging
RingCentral Engage
RingCentral Engage
8.5
Responses: 9
Verified Feature
ZaZaChat
ZaZaChat
8.1
Responses: 9
Verified Feature
Co-Browsing
RingCentral Engage
RingCentral Engage
Not enough data available
ZaZaChat
ZaZaChat
Not enough data available
Interaction
Web Portals
RingCentral Engage
RingCentral Engage
9.2
Responses: 6
ZaZaChat
ZaZaChat
9.0
Responses: 5
Forum to Reponse
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
ZaZaChat
ZaZaChat
8.3
Responses: 5
Tickets and Tagging
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
ZaZaChat
ZaZaChat
7.0
Responses: 5
Live Chat
RingCentral Engage
RingCentral Engage
9.2
Responses: 6
ZaZaChat
ZaZaChat
9.0
Responses: 5
Internal Use
Customization
RingCentral Engage
RingCentral Engage
Not enough data available
ZaZaChat
ZaZaChat
Not enough data available
Conversation Archiving
RingCentral Engage
RingCentral Engage
9.0
Responses: 7
Verified Feature
ZaZaChat
ZaZaChat
8.1
Responses: 9
Verified Feature
Lead Development
RingCentral Engage
RingCentral Engage
9.4
Responses: 8
Verified Feature
ZaZaChat
ZaZaChat
8.1
Responses: 7
Knowledge Base
RingCentral Engage
RingCentral Engage
8.8
Responses: 7
Verified Feature
ZaZaChat
ZaZaChat
8.7
Responses: 9
Verified Feature
Team Inbox
RingCentral Engage
RingCentral Engage
9.3
Responses: 5
Verified Feature
ZaZaChat
ZaZaChat
8.0
Responses: 9
Verified Feature
Customer Profiles
RingCentral Engage
RingCentral Engage
9.3
Responses: 7
Verified Feature
ZaZaChat
ZaZaChat
8.7
Responses: 9
Verified Feature
Communication Channels
Customer Portal
RingCentral Engage
RingCentral Engage
Not enough data available
ZaZaChat
ZaZaChat
8.3
Responses: 6
Verified Feature
Email to Case
RingCentral Engage
RingCentral Engage
Not enough data available
ZaZaChat
ZaZaChat
7.8
Responses: 6
Verified Feature
Chat/Live Support
RingCentral Engage
RingCentral Engage
Not enough data available
ZaZaChat
ZaZaChat
8.1
Responses: 6
Verified Feature
Social Integration
RingCentral Engage
RingCentral Engage
Not enough data available
ZaZaChat
ZaZaChat
Feature Not Available
Voice
RingCentral Engage
RingCentral Engage
Not enough data available
ZaZaChat
ZaZaChat
8.6
Responses: 6
Verified Feature
Platform
Mobile User Support
RingCentral Engage
RingCentral Engage
Not enough data available
ZaZaChat
ZaZaChat
Not enough data available
Customization
RingCentral Engage
RingCentral Engage
Not enough data available
ZaZaChat
ZaZaChat
Not enough data available
User, Role, and Access Management
RingCentral Engage
RingCentral Engage
Not enough data available
ZaZaChat
ZaZaChat
Not enough data available
Integration
RingCentral Engage
RingCentral Engage
Not enough data available
ZaZaChat
ZaZaChat
Not enough data available
Reporting
RingCentral Engage
RingCentral Engage
Not enough data available
ZaZaChat
ZaZaChat
7.5
Responses: 6
Verified Feature
Dashboards
RingCentral Engage
RingCentral Engage
Not enough data available
ZaZaChat
ZaZaChat
7.8
Responses: 6
Verified Feature
Reviewers' Company Size
Reviewers of RingCentral Engage were most often representing companies in the Small-Business segment, while reviewers for ZaZaChat were more commonly in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
RingCentral Engage
RingCentral Engage
54.2%
ZaZaChat
ZaZaChat
41.7%
Mid-Market
(51-1000 emp.)
RingCentral Engage
RingCentral Engage
25.0%
ZaZaChat
ZaZaChat
50.0%
Enterprise
(> 1000 emp.)
RingCentral Engage
RingCentral Engage
20.8%
ZaZaChat
ZaZaChat
8.3%
Reviewers' Industry
RingCentral Engage
RingCentral Engage Industry
Computer Software
12.5%
Staffing and Recruiting
8.3%
Internet
8.3%
Consumer Services
8.3%
Utilities
4.2%
Other
58.3%
ZaZaChat
ZaZaChat Industry
Financial Services
16.7%
Writing and Editing
8.3%
Insurance
8.3%
Information Technology and Services
8.3%
Human Resources
8.3%
Other
50.0%
Reviews
Most Helpful Favorable Review
RingCentral Engage
GM
User in Luxury Goods & Jewelry

I rarely experienced connectivity issues. Most of the time if it was hard to hear a client, it was due to their cell service or another form of local disruption such as wind. Calls rarely dropped and when I’m they did I was immediately able to reach back out.

ZaZaChat
Tina C.
User in Human Resources

ZaZaChat is a decision that I won’t ever regret it is so great and helped me making the support response of my business strong. Starting my business on a smaller level I needed to have a customer support system so that I can gain trust of my customers...

Most Helpful Critical Review
RingCentral Engage
G
User in Broadcast Media

There wasn't anything super specific that differentiated it from other video services.

ZaZaChat
GI
User in Writing and Editing

there is nothing to disclike so not much

Discussions
RingCentral Engage
RingCentral Engage Discussions
Monty the Mongoose crying
RingCentral Engage has no discussions with answers
ZaZaChat
ZaZaChat Discussions
Monty the Mongoose crying
ZaZaChat has no discussions with answers
Screenshots
RingCentral Engage
RingCentral Engage Screenshots
ZaZaChat
ZaZaChat Screenshots
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