Compare RingCentral Engage and WhosOn
See this
side-by-side comparison of RingCentral Engage vs. WhosOn
based on preference data from user reviews. RingCentral Engage rates 4.1/5 stars with 24 reviews. By contrast, WhosOn rates 3.8/5 stars with 10 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 RingCentral Engage |  WhosOn | |
| Star Rating | RingCentral Engage | WhosOn |
| Market Segments | RingCentral Engage Small-Business (54.2% of reviews) | WhosOn Mid-Market (60.0% of reviews) |
| Entry Level Price | RingCentral Engage No pricing information available | WhosOn $46 per month |
RingCentral Engage vs WhosOn
- Reviewers felt that RingCentral Engage meets the needs of their business better than WhosOn.
- When comparing quality of ongoing product support, reviewers felt that RingCentral Engage is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of WhosOn over RingCentral Engage.
Categories
Shared Categories
RingCentral Engage and WhosOn are categorized as Customer Self-Service and Live Chat
Unique Categories
RingCentral Engage is categorized as Contact Center Operations, Contact Center Workforce, Help Desk, Employee Monitoring, Social Customer Service, UCaaS Platforms, Customer Communications Management, Complaint Management, and Conversational Customer Engagement
WhosOn has no unique categories
Pricing
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Free Trial Unavailable
WhosOn on-premises edition
$46per month
WhosOn cloud edition
$33per month
Free Trial
Ratings
Meets Requirements
RingCentral Engage
Responses: 19
WhosOn
Responses: 9
Ease of Use
RingCentral Engage
Responses: 18
WhosOn
Responses: 10
Ease of Setup
RingCentral Engage
Not enough data availableWhosOn
Not enough data availableEase of Admin
RingCentral Engage
Not enough data availableWhosOn
Not enough data availableQuality of Support
RingCentral Engage
Responses: 14
WhosOn
Responses: 9
Ease of Doing Business With
RingCentral Engage
Not enough data availableWhosOn
Not enough data availableProduct Direction (% positive)
RingCentral Engage
Responses: 18
WhosOn
Responses: 10
Features
Knowledge Share
Knowledge Base
RingCentral Engage
WhosOn
Searchable Articles
RingCentral Engage
Responses: 5
WhosOn
Community Forums
RingCentral Engage
Responses: 5
WhosOn
Interactive FAQs & Forums
RingCentral Engage
Responses: 5
WhosOn
Communication
Pop-up Chat
RingCentral Engage
Responses: 8
Verified Feature
WhosOn
Responses: 7
Verified Feature
Notifications
RingCentral Engage
Responses: 9
Verified Feature
WhosOn
Responses: 7
Verified Feature
Targeted Emails
RingCentral Engage
WhosOn
Responses: 6
In-App Messaging
RingCentral Engage
Responses: 9
Verified Feature
WhosOn
Responses: 6
Verified Feature
Co-Browsing
RingCentral Engage
WhosOn
Interaction
Web Portals
RingCentral Engage
Responses: 6
WhosOn
Forum to Reponse
RingCentral Engage
Responses: 5
WhosOn
Tickets and Tagging
RingCentral Engage
Responses: 5
WhosOn
Live Chat
RingCentral Engage
Responses: 6
WhosOn
Responses: 6
Internal Use
Customization
RingCentral Engage
WhosOn
Responses: 5
Verified Feature
Conversation Archiving
RingCentral Engage
Responses: 7
Verified Feature
WhosOn
Responses: 7
Verified Feature
Lead Development
RingCentral Engage
Responses: 8
Verified Feature
WhosOn
Knowledge Base
RingCentral Engage
Responses: 7
Verified Feature
WhosOn
Responses: 6
Verified Feature
Team Inbox
RingCentral Engage
Responses: 5
Verified Feature
WhosOn
Responses: 6
Verified Feature
Customer Profiles
RingCentral Engage
Responses: 7
Verified Feature
WhosOn
Reviewers' Company Size
Reviewers of RingCentral Engage were most often representing companies in the Small-Business segment, while reviewers for WhosOn were more commonly in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
RingCentral Engage
WhosOn
Mid-Market
(51-1000 emp.)
RingCentral Engage
WhosOn
Enterprise
(> 1000 emp.)
RingCentral Engage
WhosOn
Reviewers' Industry
Computer Software
12.5%
Staffing and Recruiting
8.3%
Internet
8.3%
Consumer Services
8.3%
Utilities
4.2%
Other
58.3%
Internet
30.0%
Wholesale
10.0%
Real Estate
10.0%
Marketing and Advertising
10.0%
Hospital & Health Care
10.0%
Other
30.0%
Reviews
Most Helpful Favorable Review
User in Luxury Goods & Jewelry
I rarely experienced connectivity issues. Most of the time if it was hard to hear a client, it was due to their cell service or another form of local disruption such as wind. Calls rarely dropped and when I’m they did I was immediately able to reach back out.
User in Automotive
I like how easy and functional is, it is very intuitive to use
Most Helpful Critical Review
User in Broadcast Media
There wasn't anything super specific that differentiated it from other video services.
Administrator in Internet
The default chat settings for operators are not ideal for our team, so we do have to go through the hassle of ensuring everyone has the correct settings, especially in terms of availability when seemingly idle.
Top Alternatives
Discussions
RingCentral Engage has no discussions with answers
WhosOn has no discussions with answers
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