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Compare RingCentral Engage and Whatfix

See this
side-by-side comparison of RingCentral Engage vs. Whatfix
based on preference data from user reviews. RingCentral Engage rates 4.1/5 stars with 24 reviews. By contrast, Whatfix rates 4.6/5 stars with 157 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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RingCentral Engage
RingCentral Engage
(24)
4.1 out of 5
RingCentral Engage
Whatfix
Whatfix
(157)
4.6 out of 5
Whatfix
Optimized for quick response
Star Rating
RingCentral Engage
RingCentral Engage
Market Segments
RingCentral Engage
RingCentral Engage
Small-Business (54.2% of reviews)
Whatfix
Whatfix
Enterprise (38.3% of reviews)
Entry Level Price
RingCentral Engage
RingCentral Engage
No pricing information available
Whatfix
Whatfix
No pricing information available

RingCentral Engage vs Whatfix

  • RingCentral Engage and Whatfix both meet the requirements of our reviewers at a comparable rate.
  • When comparing quality of ongoing product support, reviewers felt that Whatfix is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Whatfix over RingCentral Engage.
Categories
Shared Categories
RingCentral Engage
RingCentral Engage
Whatfix
Whatfix
RingCentral Engage and Whatfix are categorized as Customer Self-Service
Pricing
RingCentral Engage
RingCentral Engage Pricing
Free Trial Unavailable
Whatfix
Whatfix Pricing
Free Trial
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Ratings
Meets Requirements
RingCentral Engage
RingCentral Engage
8.8
Responses: 19
Whatfix
Whatfix
8.8
Responses: 119
Ease of Use
RingCentral Engage
RingCentral Engage
8.6
Responses: 18
Whatfix
Whatfix
8.7
Responses: 118
Ease of Setup
RingCentral Engage
RingCentral Engage
Not enough data available
Whatfix
Whatfix
8.2
Responses: 98
Ease of Admin
RingCentral Engage
RingCentral Engage
Not enough data available
Whatfix
Whatfix
8.3
Responses: 100
Quality of Support
RingCentral Engage
RingCentral Engage
8.0
Responses: 14
Whatfix
Whatfix
9.8
Responses: 119
Ease of Doing Business With
RingCentral Engage
RingCentral Engage
Not enough data available
Whatfix
Whatfix
9.5
Responses: 99
Product Direction (% positive)
RingCentral Engage
RingCentral Engage
5.5
Responses: 18
Whatfix
Whatfix
9.5
Responses: 116
Features
Knowledge Share
Knowledge Base
RingCentral Engage
RingCentral Engage
Not enough data available
Whatfix
Whatfix
9.0
Responses: 49
Searchable Articles
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
Whatfix
Whatfix
9.1
Responses: 44
Community Forums
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
Whatfix
Whatfix
8.8
Responses: 13
Interactive FAQs & Forums
RingCentral Engage
RingCentral Engage
9.3
Responses: 5
Whatfix
Whatfix
8.6
Responses: 28
Interaction
Web Portals
RingCentral Engage
RingCentral Engage
9.2
Responses: 6
Whatfix
Whatfix
9.2
Responses: 37
Forum to Reponse
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
Whatfix
Whatfix
9.4
Responses: 18
Tickets and Tagging
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
Whatfix
Whatfix
9.1
Responses: 31
Live Chat
RingCentral Engage
RingCentral Engage
9.2
Responses: 6
Whatfix
Whatfix
9.4
Responses: 22
Reviewers' Company Size
Reviewers of RingCentral Engage were most often representing companies in the Small-Business segment, while reviewers for Whatfix were more commonly in the Enterprise segment.
Small-Business
(50 or fewer emp.)
RingCentral Engage
RingCentral Engage
54.2%
Whatfix
Whatfix
29.5%
Mid-Market
(51-1000 emp.)
RingCentral Engage
RingCentral Engage
25.0%
Whatfix
Whatfix
32.2%
Enterprise
(> 1000 emp.)
RingCentral Engage
RingCentral Engage
20.8%
Whatfix
Whatfix
38.3%
Reviewers' Industry
RingCentral Engage
RingCentral Engage Industry
Computer Software
12.5%
Staffing and Recruiting
8.3%
Internet
8.3%
Consumer Services
8.3%
Utilities
4.2%
Other
58.3%
Whatfix
Whatfix Industry
Information Technology and Services
15.4%
Computer Software
15.4%
Telecommunications
4.0%
Internet
3.4%
Human Resources
3.4%
Other
58.4%
Reviews
Most Helpful Favorable Review
RingCentral Engage
GM
User in Luxury Goods & Jewelry

I rarely experienced connectivity issues. Most of the time if it was hard to hear a client, it was due to their cell service or another form of local disruption such as wind. Calls rarely dropped and when I’m they did I was immediately able to reach back out.

Whatfix
Erica T.
Administrator in Automotive

I love the product because it eliminated that need for paper and one on one training. The system is a live tutorial that takes users through the steps they need to complete the action.

Most Helpful Critical Review
RingCentral Engage
G
User in Broadcast Media

There wasn't anything super specific that differentiated it from other video services.

Whatfix
Parker D.
User in Education Management

My experience has been very good in general but I would like them to have a mobile version so that I can always be aware of everything at any time and at any time

Discussions
RingCentral Engage
RingCentral Engage Discussions
Monty the Mongoose crying
RingCentral Engage has no discussions with answers
Whatfix
Whatfix Discussions
What is the best way to showcase videos using the platform?
1 comment
CM
Hi Christopher I have added a video to the self-help tab. You can do this if you have created the video and have it saved. I use Vimeo. Once you...Read more
Monty the Mongoose crying
Whatfix has no more discussions with answers
Screenshots
RingCentral Engage
RingCentral Engage Screenshots
Downloads
RingCentral Engage
RingCentral Engage Downloads
No downloads provided
Whatfix
Whatfix Downloads
No downloads provided
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