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Compare RingCentral Engage and Vtiger Help Desk

See this
side-by-side comparison of RingCentral Engage vs. Vtiger Help Desk
based on preference data from user reviews. RingCentral Engage rates 4.1/5 stars with 24 reviews. By contrast, Vtiger Help Desk rates 4.0/5 stars with 7 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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RingCentral Engage
RingCentral Engage
(24)
4.1 out of 5
RingCentral Engage
Vtiger Help Desk
Vtiger Help Desk
(7)
4.0 out of 5
Vtiger Help Desk
Star Rating
RingCentral Engage
RingCentral Engage
Vtiger Help Desk
Vtiger Help Desk
Market Segments
RingCentral Engage
RingCentral Engage
Small-Business (54.2% of reviews)
Vtiger Help Desk
Vtiger Help Desk
Mid-Market (57.1% of reviews)
Entry Level Price
RingCentral Engage
RingCentral Engage
No pricing information available
Vtiger Help Desk
Vtiger Help Desk
FREE Up to 10 users free forever

RingCentral Engage vs Vtiger Help Desk

  • Reviewers felt that RingCentral Engage meets the needs of their business better than Vtiger Help Desk.
  • When comparing quality of ongoing product support, reviewers felt that Vtiger Help Desk is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Vtiger Help Desk over RingCentral Engage.
Categories
Shared Categories
RingCentral Engage
RingCentral Engage
Vtiger Help Desk
Vtiger Help Desk
RingCentral Engage and Vtiger Help Desk are categorized as Customer Self-Service, Help Desk, and Social Customer Service
Pricing
RingCentral Engage
RingCentral Engage Pricing
Free Trial Unavailable
Vtiger Help Desk
Vtiger Help Desk Pricing
Help Desk Free
FREEUp to 10 users free forever
Help Desk Starter
$10/ user / month (annually)
Help Desk Professional
$20/ user / month (annually)
Free Trial
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Ratings
Meets Requirements
RingCentral Engage
RingCentral Engage
8.8
Responses: 19
Vtiger Help Desk
Vtiger Help Desk
8.1
Responses: 6
Ease of Use
RingCentral Engage
RingCentral Engage
8.6
Responses: 18
Vtiger Help Desk
Vtiger Help Desk
9.2
Responses: 6
Ease of Setup
RingCentral Engage
RingCentral Engage
Not enough data available
Vtiger Help Desk
Vtiger Help Desk
Not enough data available
Ease of Admin
RingCentral Engage
RingCentral Engage
Not enough data available
Vtiger Help Desk
Vtiger Help Desk
Not enough data available
Quality of Support
RingCentral Engage
RingCentral Engage
8.0
Responses: 14
Vtiger Help Desk
Vtiger Help Desk
8.3
Responses: 6
Ease of Doing Business With
RingCentral Engage
RingCentral Engage
Not enough data available
Vtiger Help Desk
Vtiger Help Desk
Not enough data available
Product Direction (% positive)
RingCentral Engage
RingCentral Engage
5.5
Responses: 18
Vtiger Help Desk
Vtiger Help Desk
8.1
Responses: 6
Features
Ticket and Case Management
Ticket creation user experience
RingCentral Engage
RingCentral Engage
Not enough data available
Vtiger Help Desk
Vtiger Help Desk
7.8
Responses: 6
Ticket response user experience
RingCentral Engage
RingCentral Engage
Not enough data available
Vtiger Help Desk
Vtiger Help Desk
9.2
Responses: 6
Workflow
RingCentral Engage
RingCentral Engage
Not enough data available
Vtiger Help Desk
Vtiger Help Desk
8.6
Responses: 6
Response Automation
RingCentral Engage
RingCentral Engage
Not enough data available
Vtiger Help Desk
Vtiger Help Desk
7.5
Responses: 6
SLA Management
RingCentral Engage
RingCentral Engage
Not enough data available
Vtiger Help Desk
Vtiger Help Desk
8.6
Responses: 6
Attachments/Screencasts
RingCentral Engage
RingCentral Engage
Not enough data available
Vtiger Help Desk
Vtiger Help Desk
8.9
Responses: 6
Ticket Collaboration
RingCentral Engage
RingCentral Engage
Not enough data available
Vtiger Help Desk
Vtiger Help Desk
9.4
Responses: 6
Customer and Contacts Database
RingCentral Engage
RingCentral Engage
Not enough data available
Vtiger Help Desk
Vtiger Help Desk
9.2
Responses: 6
Knowledge Share
Knowledge Base
RingCentral Engage
RingCentral Engage
Not enough data available
Vtiger Help Desk
Vtiger Help Desk
Not enough data available
Searchable Articles
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
Vtiger Help Desk
Vtiger Help Desk
Not enough data available
Community Forums
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
Vtiger Help Desk
Vtiger Help Desk
Feature Not Available
Interactive FAQs & Forums
RingCentral Engage
RingCentral Engage
9.3
Responses: 5
Vtiger Help Desk
Vtiger Help Desk
Feature Not Available
Process
Mentions
RingCentral Engage
RingCentral Engage
9.0
Responses: 5
Vtiger Help Desk
Vtiger Help Desk
Not enough data available
Tickets
RingCentral Engage
RingCentral Engage
Not enough data available
Vtiger Help Desk
Vtiger Help Desk
Not enough data available
Macros
RingCentral Engage
RingCentral Engage
Feature Not Available
Vtiger Help Desk
Vtiger Help Desk
Not enough data available
Collaboration
RingCentral Engage
RingCentral Engage
8.0
Responses: 5
Vtiger Help Desk
Vtiger Help Desk
Not enough data available
Interaction
Web Portals
RingCentral Engage
RingCentral Engage
9.2
Responses: 6
Vtiger Help Desk
Vtiger Help Desk
Not enough data available
Forum to Reponse
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
Vtiger Help Desk
Vtiger Help Desk
Feature Not Available
Tickets and Tagging
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
Vtiger Help Desk
Vtiger Help Desk
Not enough data available
Live Chat
RingCentral Engage
RingCentral Engage
9.2
Responses: 6
Vtiger Help Desk
Vtiger Help Desk
Not enough data available
Channels
Email
RingCentral Engage
RingCentral Engage
Not enough data available
Vtiger Help Desk
Vtiger Help Desk
Not enough data available
Social
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
Vtiger Help Desk
Vtiger Help Desk
Not enough data available
Live Chat
RingCentral Engage
RingCentral Engage
Not enough data available
Vtiger Help Desk
Vtiger Help Desk
Not enough data available
Phone
RingCentral Engage
RingCentral Engage
9.0
Responses: 5
Vtiger Help Desk
Vtiger Help Desk
Not enough data available
Text
RingCentral Engage
RingCentral Engage
8.9
Responses: 6
Vtiger Help Desk
Vtiger Help Desk
Not enough data available
Insight
Surveys
RingCentral Engage
RingCentral Engage
Not enough data available
Vtiger Help Desk
Vtiger Help Desk
Not enough data available
Reporting
RingCentral Engage
RingCentral Engage
Not enough data available
Vtiger Help Desk
Vtiger Help Desk
Not enough data available
Visitor Activity
RingCentral Engage
RingCentral Engage
Feature Not Available
Vtiger Help Desk
Vtiger Help Desk
Not enough data available
Help Desk
RingCentral Engage
RingCentral Engage
9.3
Responses: 5
Vtiger Help Desk
Vtiger Help Desk
Not enough data available
Communication Channels
Customer Portal
RingCentral Engage
RingCentral Engage
Not enough data available
Vtiger Help Desk
Vtiger Help Desk
9.3
Responses: 5
Email to Case
RingCentral Engage
RingCentral Engage
Not enough data available
Vtiger Help Desk
Vtiger Help Desk
7.2
Responses: 6
Chat/Live Support
RingCentral Engage
RingCentral Engage
Not enough data available
Vtiger Help Desk
Vtiger Help Desk
9.7
Responses: 5
Social Integration
RingCentral Engage
RingCentral Engage
Not enough data available
Vtiger Help Desk
Vtiger Help Desk
9.0
Responses: 5
Voice
RingCentral Engage
RingCentral Engage
Not enough data available
Vtiger Help Desk
Vtiger Help Desk
8.9
Responses: 6
Platform
Mobile User Support
RingCentral Engage
RingCentral Engage
Not enough data available
Vtiger Help Desk
Vtiger Help Desk
Not enough data available
Customization
RingCentral Engage
RingCentral Engage
Not enough data available
Vtiger Help Desk
Vtiger Help Desk
Not enough data available
User, Role, and Access Management
RingCentral Engage
RingCentral Engage
Not enough data available
Vtiger Help Desk
Vtiger Help Desk
Not enough data available
Integration
RingCentral Engage
RingCentral Engage
Not enough data available
Vtiger Help Desk
Vtiger Help Desk
Not enough data available
Reporting
RingCentral Engage
RingCentral Engage
Not enough data available
Vtiger Help Desk
Vtiger Help Desk
7.5
Responses: 6
Dashboards
RingCentral Engage
RingCentral Engage
Not enough data available
Vtiger Help Desk
Vtiger Help Desk
8.6
Responses: 6
Reviewers' Company Size
Reviewers of RingCentral Engage were most often representing companies in the Small-Business segment, while reviewers for Vtiger Help Desk were more commonly in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
RingCentral Engage
RingCentral Engage
54.2%
Vtiger Help Desk
Vtiger Help Desk
14.3%
Mid-Market
(51-1000 emp.)
RingCentral Engage
RingCentral Engage
25.0%
Vtiger Help Desk
Vtiger Help Desk
57.1%
Enterprise
(> 1000 emp.)
RingCentral Engage
RingCentral Engage
20.8%
Vtiger Help Desk
Vtiger Help Desk
28.6%
Reviewers' Industry
RingCentral Engage
RingCentral Engage Industry
Computer Software
12.5%
Staffing and Recruiting
8.3%
Internet
8.3%
Consumer Services
8.3%
Utilities
4.2%
Other
58.3%
Vtiger Help Desk
Vtiger Help Desk Industry
Human Resources
28.6%
Higher Education
28.6%
Management Consulting
14.3%
Information Technology and Services
14.3%
Computer Software
14.3%
Other
0.0%
Reviews
Most Helpful Favorable Review
RingCentral Engage
GM
User in Luxury Goods & Jewelry

I rarely experienced connectivity issues. Most of the time if it was hard to hear a client, it was due to their cell service or another form of local disruption such as wind. Calls rarely dropped and when I’m they did I was immediately able to reach back out.

Vtiger Help Desk
Mario D.
User in Human Resources

What I like most about this software is that it has a trial version to test functionalities. Another feature of Vtiger is its ticket system, which automatically organizes the incidents according to priority. The user interface is very fresh and has an...

Most Helpful Critical Review
RingCentral Engage
G
User in Broadcast Media

There wasn't anything super specific that differentiated it from other video services.

Vtiger Help Desk
G
User in Computer Software

The tracking of the tickets and their statistics is not very friendly, like your satisfaction survey

Discussions
RingCentral Engage
RingCentral Engage Discussions
Monty the Mongoose crying
RingCentral Engage has no discussions with answers
Vtiger Help Desk
Vtiger Help Desk Discussions
Monty the Mongoose crying
Vtiger Help Desk has no discussions with answers
Screenshots
RingCentral Engage
RingCentral Engage Screenshots
Vtiger Help Desk
Vtiger Help Desk Screenshots
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