Compare RingCentral Engage and Vtiger Help Desk
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side-by-side comparison of RingCentral Engage vs. Vtiger Help Desk
based on preference data from user reviews. RingCentral Engage rates 4.1/5 stars with 24 reviews. By contrast, Vtiger Help Desk rates 4.0/5 stars with 7 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 RingCentral Engage |  Vtiger Help Desk | |
| Star Rating | RingCentral Engage | Vtiger Help Desk |
| Market Segments | RingCentral Engage Small-Business (54.2% of reviews) | Vtiger Help Desk Mid-Market (57.1% of reviews) |
| Entry Level Price | RingCentral Engage No pricing information available | Vtiger Help Desk FREE Up to 10 users free forever |
RingCentral Engage vs Vtiger Help Desk
- Reviewers felt that RingCentral Engage meets the needs of their business better than Vtiger Help Desk.
- When comparing quality of ongoing product support, reviewers felt that Vtiger Help Desk is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Vtiger Help Desk over RingCentral Engage.
Categories
Shared Categories
RingCentral Engage and Vtiger Help Desk are categorized as Customer Self-Service, Help Desk, and Social Customer Service
Unique Categories
RingCentral Engage is categorized as Contact Center Operations, Contact Center Workforce, Employee Monitoring, Live Chat, UCaaS Platforms, Customer Communications Management, Complaint Management, and Conversational Customer Engagement
Vtiger Help Desk has no unique categories
Pricing
‐
‐
‐
Free Trial Unavailable
Help Desk Free
FREEUp to 10 users free forever
Help Desk Starter
$10/ user / month (annually)
Help Desk Professional
$20/ user / month (annually)
Free Trial
Ratings
Meets Requirements
RingCentral Engage
Responses: 19
Vtiger Help Desk
Responses: 6
Ease of Use
RingCentral Engage
Responses: 18
Vtiger Help Desk
Responses: 6
Ease of Setup
RingCentral Engage
Not enough data availableVtiger Help Desk
Not enough data availableEase of Admin
RingCentral Engage
Not enough data availableVtiger Help Desk
Not enough data availableQuality of Support
RingCentral Engage
Responses: 14
Vtiger Help Desk
Responses: 6
Ease of Doing Business With
RingCentral Engage
Not enough data availableVtiger Help Desk
Not enough data availableProduct Direction (% positive)
RingCentral Engage
Responses: 18
Vtiger Help Desk
Responses: 6
Features
Ticket and Case Management
Ticket creation user experience
RingCentral Engage
Vtiger Help Desk
Responses: 6
Ticket response user experience
RingCentral Engage
Vtiger Help Desk
Responses: 6
Workflow
RingCentral Engage
Vtiger Help Desk
Responses: 6
Response Automation
RingCentral Engage
Vtiger Help Desk
Responses: 6
SLA Management
RingCentral Engage
Vtiger Help Desk
Responses: 6
Attachments/Screencasts
RingCentral Engage
Vtiger Help Desk
Responses: 6
Ticket Collaboration
RingCentral Engage
Vtiger Help Desk
Responses: 6
Customer and Contacts Database
RingCentral Engage
Vtiger Help Desk
Responses: 6
Knowledge Share
Knowledge Base
RingCentral Engage
Vtiger Help Desk
Searchable Articles
RingCentral Engage
Responses: 5
Vtiger Help Desk
Community Forums
RingCentral Engage
Responses: 5
Vtiger Help Desk
Interactive FAQs & Forums
RingCentral Engage
Responses: 5
Vtiger Help Desk
Process
Mentions
RingCentral Engage
Responses: 5
Vtiger Help Desk
Tickets
RingCentral Engage
Vtiger Help Desk
Macros
RingCentral Engage
Vtiger Help Desk
Collaboration
RingCentral Engage
Responses: 5
Vtiger Help Desk
Interaction
Web Portals
RingCentral Engage
Responses: 6
Vtiger Help Desk
Forum to Reponse
RingCentral Engage
Responses: 5
Vtiger Help Desk
Tickets and Tagging
RingCentral Engage
Responses: 5
Vtiger Help Desk
Live Chat
RingCentral Engage
Responses: 6
Vtiger Help Desk
Channels
Email
RingCentral Engage
Vtiger Help Desk
Social
RingCentral Engage
Responses: 5
Vtiger Help Desk
Live Chat
RingCentral Engage
Vtiger Help Desk
Phone
RingCentral Engage
Responses: 5
Vtiger Help Desk
Text
RingCentral Engage
Responses: 6
Vtiger Help Desk
Insight
Surveys
RingCentral Engage
Vtiger Help Desk
Reporting
RingCentral Engage
Vtiger Help Desk
Visitor Activity
RingCentral Engage
Vtiger Help Desk
Help Desk
RingCentral Engage
Responses: 5
Vtiger Help Desk
Communication Channels
Customer Portal
RingCentral Engage
Vtiger Help Desk
Responses: 5
Email to Case
RingCentral Engage
Vtiger Help Desk
Responses: 6
Chat/Live Support
RingCentral Engage
Vtiger Help Desk
Responses: 5
Social Integration
RingCentral Engage
Vtiger Help Desk
Responses: 5
Voice
RingCentral Engage
Vtiger Help Desk
Responses: 6
Platform
Mobile User Support
RingCentral Engage
Vtiger Help Desk
Customization
RingCentral Engage
Vtiger Help Desk
User, Role, and Access Management
RingCentral Engage
Vtiger Help Desk
Integration
RingCentral Engage
Vtiger Help Desk
Reporting
RingCentral Engage
Vtiger Help Desk
Responses: 6
Dashboards
RingCentral Engage
Vtiger Help Desk
Responses: 6
Reviewers' Company Size
Reviewers of RingCentral Engage were most often representing companies in the Small-Business segment, while reviewers for Vtiger Help Desk were more commonly in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
RingCentral Engage
Vtiger Help Desk
Mid-Market
(51-1000 emp.)
RingCentral Engage
Vtiger Help Desk
Enterprise
(> 1000 emp.)
RingCentral Engage
Vtiger Help Desk
Reviewers' Industry
Computer Software
12.5%
Staffing and Recruiting
8.3%
Internet
8.3%
Consumer Services
8.3%
Utilities
4.2%
Other
58.3%
Human Resources
28.6%
Higher Education
28.6%
Management Consulting
14.3%
Information Technology and Services
14.3%
Computer Software
14.3%
Other
0.0%
Reviews
Most Helpful Favorable Review
User in Luxury Goods & Jewelry
I rarely experienced connectivity issues. Most of the time if it was hard to hear a client, it was due to their cell service or another form of local disruption such as wind. Calls rarely dropped and when I’m they did I was immediately able to reach back out.
Mario D.
User in Human Resources
What I like most about this software is that it has a trial version to test functionalities. Another feature of Vtiger is its ticket system, which automatically organizes the incidents according to priority. The user interface is very fresh and has an...
Most Helpful Critical Review
User in Broadcast Media
There wasn't anything super specific that differentiated it from other video services.
User in Computer Software
The tracking of the tickets and their statistics is not very friendly, like your satisfaction survey
Top Alternatives
Discussions
RingCentral Engage has no discussions with answers
Vtiger Help Desk has no discussions with answers
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