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Compare RingCentral Engage and Vision Helpdesk

See this
side-by-side comparison of RingCentral Engage vs. Vision Helpdesk
based on preference data from user reviews. RingCentral Engage rates 4.1/5 stars with 24 reviews. By contrast, Vision Helpdesk rates 4.7/5 stars with 56 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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RingCentral Engage
RingCentral Engage
(24)
4.1 out of 5
RingCentral Engage
Vision Helpdesk
Vision Helpdesk
(56)
4.7 out of 5
Vision Helpdesk
Star Rating
RingCentral Engage
RingCentral Engage
Vision Helpdesk
Vision Helpdesk
Market Segments
RingCentral Engage
RingCentral Engage
Small-Business (54.2% of reviews)
Vision Helpdesk
Vision Helpdesk
Small-Business (60.0% of reviews)
Entry Level Price
RingCentral Engage
RingCentral Engage
No pricing information available
Vision Helpdesk
Vision Helpdesk
$12 per staff per mo billed annually

RingCentral Engage vs Vision Helpdesk

  • Reviewers felt that Vision Helpdesk meets the needs of their business better than RingCentral Engage.
  • When comparing quality of ongoing product support, reviewers felt that Vision Helpdesk is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Vision Helpdesk over RingCentral Engage.
Categories
Shared Categories
RingCentral Engage
RingCentral Engage
Vision Helpdesk
Vision Helpdesk
RingCentral Engage and Vision Helpdesk are categorized as Customer Self-Service and Help Desk
Pricing
RingCentral Engage
RingCentral Engage Pricing
Free Trial Unavailable
Vision Helpdesk
Vision Helpdesk Pricing
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial
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Ratings
Meets Requirements
RingCentral Engage
RingCentral Engage
8.8
Responses: 19
Vision Helpdesk
Vision Helpdesk
9.3
Responses: 54
Ease of Use
RingCentral Engage
RingCentral Engage
8.6
Responses: 18
Vision Helpdesk
Vision Helpdesk
9.0
Responses: 54
Ease of Setup
RingCentral Engage
RingCentral Engage
Not enough data available
Vision Helpdesk
Vision Helpdesk
8.7
Responses: 52
Ease of Admin
RingCentral Engage
RingCentral Engage
Not enough data available
Vision Helpdesk
Vision Helpdesk
9.1
Responses: 52
Quality of Support
RingCentral Engage
RingCentral Engage
8.0
Responses: 14
Vision Helpdesk
Vision Helpdesk
9.6
Responses: 53
Ease of Doing Business With
RingCentral Engage
RingCentral Engage
Not enough data available
Vision Helpdesk
Vision Helpdesk
9.5
Responses: 51
Product Direction (% positive)
RingCentral Engage
RingCentral Engage
5.5
Responses: 18
Vision Helpdesk
Vision Helpdesk
9.4
Responses: 54
Features
Ticket and Case Management
Ticket creation user experience
RingCentral Engage
RingCentral Engage
Not enough data available
Vision Helpdesk
Vision Helpdesk
9.5
Responses: 46
Verified Feature
Ticket response user experience
RingCentral Engage
RingCentral Engage
Not enough data available
Vision Helpdesk
Vision Helpdesk
9.2
Responses: 45
Verified Feature
Workflow
RingCentral Engage
RingCentral Engage
Not enough data available
Vision Helpdesk
Vision Helpdesk
8.9
Responses: 42
Verified Feature
Response Automation
RingCentral Engage
RingCentral Engage
Not enough data available
Vision Helpdesk
Vision Helpdesk
9.1
Responses: 40
SLA Management
RingCentral Engage
RingCentral Engage
Not enough data available
Vision Helpdesk
Vision Helpdesk
9.1
Responses: 34
Verified Feature
Attachments/Screencasts
RingCentral Engage
RingCentral Engage
Not enough data available
Vision Helpdesk
Vision Helpdesk
9.1
Responses: 42
Verified Feature
Ticket Collaboration
RingCentral Engage
RingCentral Engage
Not enough data available
Vision Helpdesk
Vision Helpdesk
8.8
Responses: 38
Verified Feature
Customer and Contacts Database
RingCentral Engage
RingCentral Engage
Not enough data available
Vision Helpdesk
Vision Helpdesk
8.5
Responses: 16
Verified Feature
Knowledge Share
Knowledge Base
RingCentral Engage
RingCentral Engage
Not enough data available
Vision Helpdesk
Vision Helpdesk
9.3
Responses: 9
Searchable Articles
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
Vision Helpdesk
Vision Helpdesk
9.1
Responses: 9
Community Forums
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
Vision Helpdesk
Vision Helpdesk
8.6
Responses: 7
Interactive FAQs & Forums
RingCentral Engage
RingCentral Engage
9.3
Responses: 5
Vision Helpdesk
Vision Helpdesk
8.3
Responses: 7
Interaction
Web Portals
RingCentral Engage
RingCentral Engage
9.2
Responses: 6
Vision Helpdesk
Vision Helpdesk
9.1
Responses: 9
Forum to Reponse
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
Vision Helpdesk
Vision Helpdesk
9.3
Responses: 7
Tickets and Tagging
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
Vision Helpdesk
Vision Helpdesk
9.1
Responses: 9
Live Chat
RingCentral Engage
RingCentral Engage
9.2
Responses: 6
Vision Helpdesk
Vision Helpdesk
7.3
Responses: 5
Communication Channels
Customer Portal
RingCentral Engage
RingCentral Engage
Not enough data available
Vision Helpdesk
Vision Helpdesk
9.2
Responses: 43
Verified Feature
Email to Case
RingCentral Engage
RingCentral Engage
Not enough data available
Vision Helpdesk
Vision Helpdesk
9.4
Responses: 39
Verified Feature
Chat/Live Support
RingCentral Engage
RingCentral Engage
Not enough data available
Vision Helpdesk
Vision Helpdesk
8.3
Responses: 17
Verified Feature
Social Integration
RingCentral Engage
RingCentral Engage
Not enough data available
Vision Helpdesk
Vision Helpdesk
8.8
Responses: 18
Verified Feature
Voice
RingCentral Engage
RingCentral Engage
Not enough data available
Vision Helpdesk
Vision Helpdesk
8.5
Responses: 9
Verified Feature
Platform
Mobile User Support
RingCentral Engage
RingCentral Engage
Not enough data available
Vision Helpdesk
Vision Helpdesk
8.8
Responses: 29
Verified Feature
Customization
RingCentral Engage
RingCentral Engage
Not enough data available
Vision Helpdesk
Vision Helpdesk
8.2
Responses: 37
Verified Feature
User, Role, and Access Management
RingCentral Engage
RingCentral Engage
Not enough data available
Vision Helpdesk
Vision Helpdesk
9.1
Responses: 37
Verified Feature
Integration
RingCentral Engage
RingCentral Engage
Not enough data available
Vision Helpdesk
Vision Helpdesk
8.7
Responses: 21
Verified Feature
Reporting
RingCentral Engage
RingCentral Engage
Not enough data available
Vision Helpdesk
Vision Helpdesk
8.8
Responses: 35
Verified Feature
Dashboards
RingCentral Engage
RingCentral Engage
Not enough data available
Vision Helpdesk
Vision Helpdesk
9.0
Responses: 37
Verified Feature
Reviewers' Company Size
Reviewers of both RingCentral Engage and Vision Helpdesk were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
RingCentral Engage
RingCentral Engage
54.2%
Vision Helpdesk
Vision Helpdesk
60.0%
Mid-Market
(51-1000 emp.)
RingCentral Engage
RingCentral Engage
25.0%
Vision Helpdesk
Vision Helpdesk
32.7%
Enterprise
(> 1000 emp.)
RingCentral Engage
RingCentral Engage
20.8%
Vision Helpdesk
Vision Helpdesk
7.3%
Reviewers' Industry
RingCentral Engage
RingCentral Engage Industry
Computer Software
12.5%
Staffing and Recruiting
8.3%
Internet
8.3%
Consumer Services
8.3%
Utilities
4.2%
Other
58.3%
Vision Helpdesk
Vision Helpdesk Industry
Non-Profit Organization Management
29.1%
Internet
10.9%
Information Technology and Services
10.9%
Computer Software
5.5%
Individual & Family Services
3.6%
Other
40.0%
Reviews
Most Helpful Favorable Review
RingCentral Engage
GM
User in Luxury Goods & Jewelry

I rarely experienced connectivity issues. Most of the time if it was hard to hear a client, it was due to their cell service or another form of local disruption such as wind. Calls rarely dropped and when I’m they did I was immediately able to reach back out.

Vision Helpdesk
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
RingCentral Engage
G
User in Broadcast Media

There wasn't anything super specific that differentiated it from other video services.

Vision Helpdesk
G
Administrator in Machinery

Everything was a bit slow and buggy at times.

Discussions
RingCentral Engage
RingCentral Engage Discussions
Monty the Mongoose crying
RingCentral Engage has no discussions with answers
Vision Helpdesk
Vision Helpdesk Discussions
Monty the Mongoose crying
Vision Helpdesk has no discussions with answers
Screenshots
RingCentral Engage
RingCentral Engage Screenshots
Vision Helpdesk
Vision Helpdesk Screenshots
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