Compare RingCentral Engage and Userlane
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side-by-side comparison of RingCentral Engage vs. Userlane
based on preference data from user reviews. RingCentral Engage rates 4.1/5 stars with 24 reviews. By contrast, Userlane rates 4.9/5 stars with 13 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 RingCentral Engage |  Userlane | |
| Star Rating | RingCentral Engage | Userlane |
| Market Segments | RingCentral Engage Small-Business (54.2% of reviews) | Userlane Small-Business (41.7% of reviews) |
| Entry Level Price | RingCentral Engage No pricing information available | Userlane No pricing information available |
RingCentral Engage vs Userlane
- Reviewers felt that Userlane meets the needs of their business better than RingCentral Engage.
- When comparing quality of ongoing product support, reviewers felt that Userlane is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Userlane over RingCentral Engage.
Categories
Shared Categories
RingCentral Engage and Userlane are categorized as Customer Self-Service
Unique Categories
RingCentral Engage is categorized as Contact Center Operations, Contact Center Workforce, Help Desk, Employee Monitoring, Live Chat, Social Customer Service, UCaaS Platforms, Customer Communications Management, Complaint Management, and Conversational Customer Engagement
Userlane is categorized as Customer Success and Digital Adoption Platform
Pricing
Free Trial Unavailable
Free Trial
Ratings
Meets Requirements
RingCentral Engage
Responses: 19
Userlane
Responses: 10
Ease of Use
RingCentral Engage
Responses: 18
Userlane
Responses: 11
Ease of Setup
RingCentral Engage
Not enough data availableUserlane
Responses: 10
Ease of Admin
RingCentral Engage
Not enough data availableUserlane
Responses: 10
Quality of Support
RingCentral Engage
Responses: 14
Userlane
Responses: 10
Ease of Doing Business With
RingCentral Engage
Not enough data availableUserlane
Responses: 10
Product Direction (% positive)
RingCentral Engage
Responses: 18
Userlane
Responses: 10
Features
Knowledge Share
Knowledge Base
RingCentral Engage
Userlane
Searchable Articles
RingCentral Engage
Responses: 5
Userlane
Community Forums
RingCentral Engage
Responses: 5
Userlane
Interactive FAQs & Forums
RingCentral Engage
Responses: 5
Userlane
Interaction
Web Portals
RingCentral Engage
Responses: 6
Userlane
Forum to Reponse
RingCentral Engage
Responses: 5
Userlane
Tickets and Tagging
RingCentral Engage
Responses: 5
Userlane
Live Chat
RingCentral Engage
Responses: 6
Userlane
Reviewers' Company Size
Reviewers of both RingCentral Engage and Userlane were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
RingCentral Engage
Userlane
Mid-Market
(51-1000 emp.)
RingCentral Engage
Userlane
Enterprise
(> 1000 emp.)
RingCentral Engage
Userlane
Reviewers' Industry
Computer Software
12.5%
Staffing and Recruiting
8.3%
Internet
8.3%
Consumer Services
8.3%
Utilities
4.2%
Other
58.3%
Computer Software
41.7%
Retail
8.3%
Marketing and Advertising
8.3%
Logistics and Supply Chain
8.3%
Internet
8.3%
Other
25.0%
Reviews
Most Helpful Favorable Review
User in Luxury Goods & Jewelry
I rarely experienced connectivity issues. Most of the time if it was hard to hear a client, it was due to their cell service or another form of local disruption such as wind. Calls rarely dropped and when I’m they did I was immediately able to reach back out.
Ashley B.
Administrator in Computer Software
It's hard to say what the best feature is because there are so many that I enjoy. - It is very easy to use, not only setting up the lanes, but also editing the text for each step without having to go back into the lane itself. - It is extremely...
Most Helpful Critical Review
User in Broadcast Media
There wasn't anything super specific that differentiated it from other video services.
Stefan H.
Internal Consultant in Logistics and Supply Chain
- Not being able to export content for translations - No direct integration with our CRM solution
Discussions
RingCentral Engage has no discussions with answers
Userlane has no discussions with answers
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