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Compare RingCentral Engage and Userlane

See this
side-by-side comparison of RingCentral Engage vs. Userlane
based on preference data from user reviews. RingCentral Engage rates 4.1/5 stars with 24 reviews. By contrast, Userlane rates 4.9/5 stars with 13 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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RingCentral Engage
RingCentral Engage
(24)
4.1 out of 5
RingCentral Engage
Userlane
Userlane
(13)
4.9 out of 5
Userlane
Star Rating
RingCentral Engage
RingCentral Engage
Userlane
Userlane
Market Segments
RingCentral Engage
RingCentral Engage
Small-Business (54.2% of reviews)
Userlane
Userlane
Small-Business (41.7% of reviews)
Entry Level Price
RingCentral Engage
RingCentral Engage
No pricing information available
Userlane
Userlane
No pricing information available

RingCentral Engage vs Userlane

  • Reviewers felt that Userlane meets the needs of their business better than RingCentral Engage.
  • When comparing quality of ongoing product support, reviewers felt that Userlane is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Userlane over RingCentral Engage.
Categories
Shared Categories
RingCentral Engage
RingCentral Engage
Userlane
Userlane
RingCentral Engage and Userlane are categorized as Customer Self-Service
Pricing
RingCentral Engage
RingCentral Engage Pricing
Free Trial Unavailable
Userlane
Userlane Pricing
Free Trial
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Ratings
Meets Requirements
RingCentral Engage
RingCentral Engage
8.8
Responses: 19
Userlane
Userlane
9.2
Responses: 10
Ease of Use
RingCentral Engage
RingCentral Engage
8.6
Responses: 18
Userlane
Userlane
9.4
Responses: 11
Ease of Setup
RingCentral Engage
RingCentral Engage
Not enough data available
Userlane
Userlane
9.2
Responses: 10
Ease of Admin
RingCentral Engage
RingCentral Engage
Not enough data available
Userlane
Userlane
9.3
Responses: 10
Quality of Support
RingCentral Engage
RingCentral Engage
8.0
Responses: 14
Userlane
Userlane
9.7
Responses: 10
Ease of Doing Business With
RingCentral Engage
RingCentral Engage
Not enough data available
Userlane
Userlane
9.8
Responses: 10
Product Direction (% positive)
RingCentral Engage
RingCentral Engage
5.5
Responses: 18
Userlane
Userlane
10.0
Responses: 10
Features
Knowledge Share
Knowledge Base
RingCentral Engage
RingCentral Engage
Not enough data available
Userlane
Userlane
Not enough data available
Searchable Articles
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
Userlane
Userlane
Not enough data available
Community Forums
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
Userlane
Userlane
Feature Not Available
Interactive FAQs & Forums
RingCentral Engage
RingCentral Engage
9.3
Responses: 5
Userlane
Userlane
Feature Not Available
Interaction
Web Portals
RingCentral Engage
RingCentral Engage
9.2
Responses: 6
Userlane
Userlane
Feature Not Available
Forum to Reponse
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
Userlane
Userlane
Feature Not Available
Tickets and Tagging
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
Userlane
Userlane
Not enough data available
Live Chat
RingCentral Engage
RingCentral Engage
9.2
Responses: 6
Userlane
Userlane
Feature Not Available
Reviewers' Company Size
Reviewers of both RingCentral Engage and Userlane were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
RingCentral Engage
RingCentral Engage
54.2%
Userlane
Userlane
41.7%
Mid-Market
(51-1000 emp.)
RingCentral Engage
RingCentral Engage
25.0%
Userlane
Userlane
33.3%
Enterprise
(> 1000 emp.)
RingCentral Engage
RingCentral Engage
20.8%
Userlane
Userlane
25.0%
Reviewers' Industry
RingCentral Engage
RingCentral Engage Industry
Computer Software
12.5%
Staffing and Recruiting
8.3%
Internet
8.3%
Consumer Services
8.3%
Utilities
4.2%
Other
58.3%
Userlane
Userlane Industry
Computer Software
41.7%
Retail
8.3%
Marketing and Advertising
8.3%
Logistics and Supply Chain
8.3%
Internet
8.3%
Other
25.0%
Reviews
Most Helpful Favorable Review
RingCentral Engage
GM
User in Luxury Goods & Jewelry

I rarely experienced connectivity issues. Most of the time if it was hard to hear a client, it was due to their cell service or another form of local disruption such as wind. Calls rarely dropped and when I’m they did I was immediately able to reach back out.

Userlane
Ashley B.
Administrator in Computer Software

It's hard to say what the best feature is because there are so many that I enjoy. - It is very easy to use, not only setting up the lanes, but also editing the text for each step without having to go back into the lane itself. - It is extremely...

Most Helpful Critical Review
RingCentral Engage
G
User in Broadcast Media

There wasn't anything super specific that differentiated it from other video services.

Userlane
Stefan H.
Internal Consultant in Logistics and Supply Chain

- Not being able to export content for translations - No direct integration with our CRM solution

Discussions
RingCentral Engage
RingCentral Engage Discussions
Monty the Mongoose crying
RingCentral Engage has no discussions with answers
Userlane
Userlane Discussions
Monty the Mongoose crying
Userlane has no discussions with answers
Screenshots
RingCentral Engage
RingCentral Engage Screenshots
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