Compare RingCentral Engage and UseResponse
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side-by-side comparison of RingCentral Engage vs. UseResponse
based on preference data from user reviews. RingCentral Engage rates 4.1/5 stars with 24 reviews. By contrast, UseResponse rates 4.7/5 stars with 19 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 RingCentral Engage |  UseResponse | |
| Star Rating | RingCentral Engage | UseResponse |
| Market Segments | RingCentral Engage Small-Business (54.2% of reviews) | UseResponse Small-Business (42.1% of reviews) |
| Entry Level Price | RingCentral Engage No pricing information available | UseResponse $39 per 2 agents, per month |
RingCentral Engage vs UseResponse
- Reviewers felt that UseResponse meets the needs of their business better than RingCentral Engage.
- When comparing quality of ongoing product support, reviewers felt that UseResponse is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of UseResponse over RingCentral Engage.
Categories
Shared Categories
RingCentral Engage and UseResponse are categorized as Customer Self-Service, Help Desk, Live Chat, and Social Customer Service
Unique Categories
RingCentral Engage is categorized as Contact Center Operations, Contact Center Workforce, Employee Monitoring, UCaaS Platforms, Customer Communications Management, Complaint Management, and Conversational Customer Engagement
UseResponse is categorized as Enterprise Feedback Management and Idea Management
Pricing
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Free Trial Unavailable
Cloud
$39per 2 agents, per month
Enterprise Package
$149per 2 agents per month
Self-Hosted
$4800one-time fee
Free Trial
Ratings
Meets Requirements
RingCentral Engage
Responses: 19
UseResponse
Responses: 18
Ease of Use
RingCentral Engage
Responses: 18
UseResponse
Responses: 18
Ease of Setup
RingCentral Engage
Not enough data availableUseResponse
Responses: 13
Ease of Admin
RingCentral Engage
Not enough data availableUseResponse
Responses: 13
Quality of Support
RingCentral Engage
Responses: 14
UseResponse
Responses: 17
Ease of Doing Business With
RingCentral Engage
Not enough data availableUseResponse
Responses: 13
Product Direction (% positive)
RingCentral Engage
Responses: 18
UseResponse
Responses: 18
Features
Ticket and Case Management
Ticket creation user experience
RingCentral Engage
UseResponse
Responses: 13
Verified Feature
Ticket response user experience
RingCentral Engage
UseResponse
Responses: 13
Verified Feature
Workflow
RingCentral Engage
UseResponse
Responses: 13
Verified Feature
Response Automation
RingCentral Engage
UseResponse
Responses: 10
SLA Management
RingCentral Engage
UseResponse
Attachments/Screencasts
RingCentral Engage
UseResponse
Responses: 11
Verified Feature
Ticket Collaboration
RingCentral Engage
UseResponse
Responses: 12
Verified Feature
Customer and Contacts Database
RingCentral Engage
UseResponse
Responses: 7
Verified Feature
Knowledge Share
Knowledge Base
RingCentral Engage
UseResponse
Responses: 5
Searchable Articles
RingCentral Engage
Responses: 5
UseResponse
Responses: 7
Community Forums
RingCentral Engage
Responses: 5
UseResponse
Interactive FAQs & Forums
RingCentral Engage
Responses: 5
UseResponse
Communication
Pop-up Chat
RingCentral Engage
Responses: 8
Verified Feature
UseResponse
Notifications
RingCentral Engage
Responses: 9
Verified Feature
UseResponse
Targeted Emails
RingCentral Engage
UseResponse
In-App Messaging
RingCentral Engage
Responses: 9
Verified Feature
UseResponse
Co-Browsing
RingCentral Engage
UseResponse
Process
Mentions
RingCentral Engage
Responses: 5
UseResponse
Tickets
RingCentral Engage
UseResponse
Macros
RingCentral Engage
UseResponse
Collaboration
RingCentral Engage
Responses: 5
UseResponse
Interaction
Web Portals
RingCentral Engage
Responses: 6
UseResponse
Responses: 7
Forum to Reponse
RingCentral Engage
Responses: 5
UseResponse
Tickets and Tagging
RingCentral Engage
Responses: 5
UseResponse
Responses: 7
Live Chat
RingCentral Engage
Responses: 6
UseResponse
Internal Use
Customization
RingCentral Engage
UseResponse
Responses: 11
Verified Feature
Conversation Archiving
RingCentral Engage
Responses: 7
Verified Feature
UseResponse
Lead Development
RingCentral Engage
Responses: 8
Verified Feature
UseResponse
Knowledge Base
RingCentral Engage
Responses: 7
Verified Feature
UseResponse
Team Inbox
RingCentral Engage
Responses: 5
Verified Feature
UseResponse
Customer Profiles
RingCentral Engage
Responses: 7
Verified Feature
UseResponse
Channels
Email
RingCentral Engage
UseResponse
Social
RingCentral Engage
Responses: 5
UseResponse
Live Chat
RingCentral Engage
UseResponse
Phone
RingCentral Engage
Responses: 5
UseResponse
Text
RingCentral Engage
Responses: 6
UseResponse
Insight
Surveys
RingCentral Engage
UseResponse
Reporting
RingCentral Engage
UseResponse
Visitor Activity
RingCentral Engage
UseResponse
Help Desk
RingCentral Engage
Responses: 5
UseResponse
Communication Channels
Customer Portal
RingCentral Engage
UseResponse
Responses: 12
Verified Feature
Email to Case
RingCentral Engage
UseResponse
Responses: 11
Verified Feature
Chat/Live Support
RingCentral Engage
UseResponse
Responses: 8
Verified Feature
Social Integration
RingCentral Engage
UseResponse
Responses: 6
Verified Feature
Voice
RingCentral Engage
UseResponse
Platform
Mobile User Support
RingCentral Engage
UseResponse
Responses: 9
Verified Feature
Customization
RingCentral Engage
UseResponse
Responses: 11
Verified Feature
User, Role, and Access Management
RingCentral Engage
UseResponse
Responses: 11
Verified Feature
Integration
RingCentral Engage
UseResponse
Responses: 7
Verified Feature
Reporting
RingCentral Engage
UseResponse
Responses: 12
Verified Feature
Dashboards
RingCentral Engage
UseResponse
Responses: 12
Verified Feature
Reviewers' Company Size
Reviewers of both RingCentral Engage and UseResponse were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
RingCentral Engage
UseResponse
Mid-Market
(51-1000 emp.)
RingCentral Engage
UseResponse
Enterprise
(> 1000 emp.)
RingCentral Engage
UseResponse
Reviewers' Industry
Computer Software
12.5%
Staffing and Recruiting
8.3%
Internet
8.3%
Consumer Services
8.3%
Utilities
4.2%
Other
58.3%
Information Technology and Services
21.1%
Financial Services
10.5%
Computer Software
10.5%
Shipbuilding
5.3%
Semiconductors
5.3%
Other
47.4%
Reviews
Most Helpful Favorable Review
User in Luxury Goods & Jewelry
I rarely experienced connectivity issues. Most of the time if it was hard to hear a client, it was due to their cell service or another form of local disruption such as wind. Calls rarely dropped and when I’m they did I was immediately able to reach back out.
Matt W.
Administrator in Information Technology and Services
Ease of use and the responsiveness of the company to support requests and the openess to enhancement suggestions
Most Helpful Critical Review
User in Broadcast Media
There wasn't anything super specific that differentiated it from other video services.
Kapil M.
Administrator in Financial Services
You can t dislike this continuously improving service cos we post the dislikes on the feedback panel and it gets resolved in the next update.
Top Alternatives
Discussions
RingCentral Engage has no discussions with answers
UseResponse has no discussions with answers
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