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Compare RingCentral Engage and UseResponse

See this
side-by-side comparison of RingCentral Engage vs. UseResponse
based on preference data from user reviews. RingCentral Engage rates 4.1/5 stars with 24 reviews. By contrast, UseResponse rates 4.7/5 stars with 19 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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RingCentral Engage
RingCentral Engage
(24)
4.1 out of 5
RingCentral Engage
UseResponse
UseResponse
(19)
4.7 out of 5
UseResponse
Star Rating
RingCentral Engage
RingCentral Engage
UseResponse
UseResponse
Market Segments
RingCentral Engage
RingCentral Engage
Small-Business (54.2% of reviews)
UseResponse
UseResponse
Small-Business (42.1% of reviews)
Entry Level Price
RingCentral Engage
RingCentral Engage
No pricing information available
UseResponse
UseResponse
$39 per 2 agents, per month

RingCentral Engage vs UseResponse

  • Reviewers felt that UseResponse meets the needs of their business better than RingCentral Engage.
  • When comparing quality of ongoing product support, reviewers felt that UseResponse is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of UseResponse over RingCentral Engage.
Categories
Shared Categories
RingCentral Engage
RingCentral Engage
UseResponse
UseResponse
RingCentral Engage and UseResponse are categorized as Customer Self-Service, Help Desk, Live Chat, and Social Customer Service
Pricing
RingCentral Engage
RingCentral Engage Pricing
Free Trial Unavailable
UseResponse
UseResponse Pricing
Cloud
$39per 2 agents, per month
Enterprise Package
$149per 2 agents per month
Self-Hosted
$4800one-time fee
Free Trial
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Ratings
Meets Requirements
RingCentral Engage
RingCentral Engage
8.8
Responses: 19
UseResponse
UseResponse
9.1
Responses: 18
Ease of Use
RingCentral Engage
RingCentral Engage
8.6
Responses: 18
UseResponse
UseResponse
9.3
Responses: 18
Ease of Setup
RingCentral Engage
RingCentral Engage
Not enough data available
UseResponse
UseResponse
9.2
Responses: 13
Ease of Admin
RingCentral Engage
RingCentral Engage
Not enough data available
UseResponse
UseResponse
9.4
Responses: 13
Quality of Support
RingCentral Engage
RingCentral Engage
8.0
Responses: 14
UseResponse
UseResponse
9.8
Responses: 17
Ease of Doing Business With
RingCentral Engage
RingCentral Engage
Not enough data available
UseResponse
UseResponse
9.9
Responses: 13
Product Direction (% positive)
RingCentral Engage
RingCentral Engage
5.5
Responses: 18
UseResponse
UseResponse
10.0
Responses: 18
Features
Ticket and Case Management
Ticket creation user experience
RingCentral Engage
RingCentral Engage
Not enough data available
UseResponse
UseResponse
9.5
Responses: 13
Verified Feature
Ticket response user experience
RingCentral Engage
RingCentral Engage
Not enough data available
UseResponse
UseResponse
9.2
Responses: 13
Verified Feature
Workflow
RingCentral Engage
RingCentral Engage
Not enough data available
UseResponse
UseResponse
9.4
Responses: 13
Verified Feature
Response Automation
RingCentral Engage
RingCentral Engage
Not enough data available
UseResponse
UseResponse
9.7
Responses: 10
SLA Management
RingCentral Engage
RingCentral Engage
Not enough data available
UseResponse
UseResponse
Not enough data available
Attachments/Screencasts
RingCentral Engage
RingCentral Engage
Not enough data available
UseResponse
UseResponse
9.5
Responses: 11
Verified Feature
Ticket Collaboration
RingCentral Engage
RingCentral Engage
Not enough data available
UseResponse
UseResponse
9.4
Responses: 12
Verified Feature
Customer and Contacts Database
RingCentral Engage
RingCentral Engage
Not enough data available
UseResponse
UseResponse
9.0
Responses: 7
Verified Feature
Knowledge Share
Knowledge Base
RingCentral Engage
RingCentral Engage
Not enough data available
UseResponse
UseResponse
9.3
Responses: 5
Searchable Articles
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
UseResponse
UseResponse
9.3
Responses: 7
Community Forums
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
UseResponse
UseResponse
Not enough data available
Interactive FAQs & Forums
RingCentral Engage
RingCentral Engage
9.3
Responses: 5
UseResponse
UseResponse
Not enough data available
Communication
Pop-up Chat
RingCentral Engage
RingCentral Engage
9.4
Responses: 8
Verified Feature
UseResponse
UseResponse
Not enough data available
Notifications
RingCentral Engage
RingCentral Engage
8.5
Responses: 9
Verified Feature
UseResponse
UseResponse
Not enough data available
Targeted Emails
RingCentral Engage
RingCentral Engage
Not enough data available
UseResponse
UseResponse
Not enough data available
In-App Messaging
RingCentral Engage
RingCentral Engage
8.5
Responses: 9
Verified Feature
UseResponse
UseResponse
Not enough data available
Co-Browsing
RingCentral Engage
RingCentral Engage
Not enough data available
UseResponse
UseResponse
Not enough data available
Process
Mentions
RingCentral Engage
RingCentral Engage
9.0
Responses: 5
UseResponse
UseResponse
Not enough data available
Tickets
RingCentral Engage
RingCentral Engage
Not enough data available
UseResponse
UseResponse
Not enough data available
Macros
RingCentral Engage
RingCentral Engage
Feature Not Available
UseResponse
UseResponse
Not enough data available
Collaboration
RingCentral Engage
RingCentral Engage
8.0
Responses: 5
UseResponse
UseResponse
Not enough data available
Interaction
Web Portals
RingCentral Engage
RingCentral Engage
9.2
Responses: 6
UseResponse
UseResponse
9.0
Responses: 7
Forum to Reponse
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
UseResponse
UseResponse
Not enough data available
Tickets and Tagging
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
UseResponse
UseResponse
8.8
Responses: 7
Live Chat
RingCentral Engage
RingCentral Engage
9.2
Responses: 6
UseResponse
UseResponse
Not enough data available
Internal Use
Customization
RingCentral Engage
RingCentral Engage
Not enough data available
UseResponse
UseResponse
9.2
Responses: 11
Verified Feature
Conversation Archiving
RingCentral Engage
RingCentral Engage
9.0
Responses: 7
Verified Feature
UseResponse
UseResponse
Not enough data available
Lead Development
RingCentral Engage
RingCentral Engage
9.4
Responses: 8
Verified Feature
UseResponse
UseResponse
Not enough data available
Knowledge Base
RingCentral Engage
RingCentral Engage
8.8
Responses: 7
Verified Feature
UseResponse
UseResponse
Not enough data available
Team Inbox
RingCentral Engage
RingCentral Engage
9.3
Responses: 5
Verified Feature
UseResponse
UseResponse
Not enough data available
Customer Profiles
RingCentral Engage
RingCentral Engage
9.3
Responses: 7
Verified Feature
UseResponse
UseResponse
Not enough data available
Channels
Email
RingCentral Engage
RingCentral Engage
Not enough data available
UseResponse
UseResponse
Not enough data available
Social
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
UseResponse
UseResponse
Not enough data available
Live Chat
RingCentral Engage
RingCentral Engage
Not enough data available
UseResponse
UseResponse
Not enough data available
Phone
RingCentral Engage
RingCentral Engage
9.0
Responses: 5
UseResponse
UseResponse
Feature Not Available
Text
RingCentral Engage
RingCentral Engage
8.9
Responses: 6
UseResponse
UseResponse
Not enough data available
Insight
Surveys
RingCentral Engage
RingCentral Engage
Not enough data available
UseResponse
UseResponse
Feature Not Available
Reporting
RingCentral Engage
RingCentral Engage
Not enough data available
UseResponse
UseResponse
Not enough data available
Visitor Activity
RingCentral Engage
RingCentral Engage
Feature Not Available
UseResponse
UseResponse
Not enough data available
Help Desk
RingCentral Engage
RingCentral Engage
9.3
Responses: 5
UseResponse
UseResponse
Not enough data available
Communication Channels
Customer Portal
RingCentral Engage
RingCentral Engage
Not enough data available
UseResponse
UseResponse
9.7
Responses: 12
Verified Feature
Email to Case
RingCentral Engage
RingCentral Engage
Not enough data available
UseResponse
UseResponse
9.2
Responses: 11
Verified Feature
Chat/Live Support
RingCentral Engage
RingCentral Engage
Not enough data available
UseResponse
UseResponse
9.4
Responses: 8
Verified Feature
Social Integration
RingCentral Engage
RingCentral Engage
Not enough data available
UseResponse
UseResponse
8.6
Responses: 6
Verified Feature
Voice
RingCentral Engage
RingCentral Engage
Not enough data available
UseResponse
UseResponse
Feature Not Available
Platform
Mobile User Support
RingCentral Engage
RingCentral Engage
Not enough data available
UseResponse
UseResponse
9.3
Responses: 9
Verified Feature
Customization
RingCentral Engage
RingCentral Engage
Not enough data available
UseResponse
UseResponse
9.2
Responses: 11
Verified Feature
User, Role, and Access Management
RingCentral Engage
RingCentral Engage
Not enough data available
UseResponse
UseResponse
9.4
Responses: 11
Verified Feature
Integration
RingCentral Engage
RingCentral Engage
Not enough data available
UseResponse
UseResponse
8.6
Responses: 7
Verified Feature
Reporting
RingCentral Engage
RingCentral Engage
Not enough data available
UseResponse
UseResponse
8.5
Responses: 12
Verified Feature
Dashboards
RingCentral Engage
RingCentral Engage
Not enough data available
UseResponse
UseResponse
8.5
Responses: 12
Verified Feature
Reviewers' Company Size
Reviewers of both RingCentral Engage and UseResponse were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
RingCentral Engage
RingCentral Engage
54.2%
UseResponse
UseResponse
42.1%
Mid-Market
(51-1000 emp.)
RingCentral Engage
RingCentral Engage
25.0%
UseResponse
UseResponse
42.1%
Enterprise
(> 1000 emp.)
RingCentral Engage
RingCentral Engage
20.8%
UseResponse
UseResponse
15.8%
Reviewers' Industry
RingCentral Engage
RingCentral Engage Industry
Computer Software
12.5%
Staffing and Recruiting
8.3%
Internet
8.3%
Consumer Services
8.3%
Utilities
4.2%
Other
58.3%
UseResponse
UseResponse Industry
Information Technology and Services
21.1%
Financial Services
10.5%
Computer Software
10.5%
Shipbuilding
5.3%
Semiconductors
5.3%
Other
47.4%
Reviews
Most Helpful Favorable Review
RingCentral Engage
GM
User in Luxury Goods & Jewelry

I rarely experienced connectivity issues. Most of the time if it was hard to hear a client, it was due to their cell service or another form of local disruption such as wind. Calls rarely dropped and when I’m they did I was immediately able to reach back out.

UseResponse
Matt W.
Administrator in Information Technology and Services

Ease of use and the responsiveness of the company to support requests and the openess to enhancement suggestions

Most Helpful Critical Review
RingCentral Engage
G
User in Broadcast Media

There wasn't anything super specific that differentiated it from other video services.

UseResponse
Kapil M.
Administrator in Financial Services

You can t dislike this continuously improving service cos we post the dislikes on the feedback panel and it gets resolved in the next update.

Discussions
RingCentral Engage
RingCentral Engage Discussions
Monty the Mongoose crying
RingCentral Engage has no discussions with answers
UseResponse
UseResponse Discussions
Monty the Mongoose crying
UseResponse has no discussions with answers
Screenshots
RingCentral Engage
RingCentral Engage Screenshots
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