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Compare RingCentral Engage and Teamwork Desk

See this
side-by-side comparison of RingCentral Engage vs. Teamwork Desk
based on preference data from user reviews. RingCentral Engage rates 4.1/5 stars with 24 reviews. By contrast, Teamwork Desk rates 4.4/5 stars with 52 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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RingCentral Engage
RingCentral Engage
(24)
4.1 out of 5
RingCentral Engage
Teamwork Desk
Teamwork Desk
(52)
4.4 out of 5
Teamwork Desk
Star Rating
RingCentral Engage
RingCentral Engage
Teamwork Desk
Teamwork Desk
Market Segments
RingCentral Engage
RingCentral Engage
Small-Business (54.2% of reviews)
Teamwork Desk
Teamwork Desk
Small-Business (75.0% of reviews)
Entry Level Price
RingCentral Engage
RingCentral Engage
No pricing information available
Teamwork Desk
Teamwork Desk
$7 per agent, per month (billed annually)

RingCentral Engage vs Teamwork Desk

  • Reviewers felt that Teamwork Desk meets the needs of their business better than RingCentral Engage.
  • When comparing quality of ongoing product support, reviewers felt that Teamwork Desk is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Teamwork Desk over RingCentral Engage.
Categories
Shared Categories
RingCentral Engage
RingCentral Engage
Teamwork Desk
Teamwork Desk
RingCentral Engage and Teamwork Desk are categorized as Customer Self-Service and Help Desk
Pricing
RingCentral Engage
RingCentral Engage Pricing
Free Trial Unavailable
Teamwork Desk
Teamwork Desk Pricing
Starter
$7per agent, per month (billed annually)
Plus
$13per agent, per month (billed annually)
Pro
$25per agent, per month (billed annually)
Enterprise
Contact UsBilled annually
Free Trial
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Ratings
Meets Requirements
RingCentral Engage
RingCentral Engage
8.8
Responses: 19
Teamwork Desk
Teamwork Desk
9.0
Responses: 45
Ease of Use
RingCentral Engage
RingCentral Engage
8.6
Responses: 18
Teamwork Desk
Teamwork Desk
8.8
Responses: 47
Ease of Setup
RingCentral Engage
RingCentral Engage
Not enough data available
Teamwork Desk
Teamwork Desk
8.9
Responses: 23
Ease of Admin
RingCentral Engage
RingCentral Engage
Not enough data available
Teamwork Desk
Teamwork Desk
8.9
Responses: 22
Quality of Support
RingCentral Engage
RingCentral Engage
8.0
Responses: 14
Teamwork Desk
Teamwork Desk
8.7
Responses: 44
Ease of Doing Business With
RingCentral Engage
RingCentral Engage
Not enough data available
Teamwork Desk
Teamwork Desk
9.0
Responses: 22
Product Direction (% positive)
RingCentral Engage
RingCentral Engage
5.5
Responses: 18
Teamwork Desk
Teamwork Desk
9.3
Responses: 47
Features
Ticket and Case Management
Ticket creation user experience
RingCentral Engage
RingCentral Engage
Not enough data available
Teamwork Desk
Teamwork Desk
9.1
Responses: 37
Verified Feature
Ticket response user experience
RingCentral Engage
RingCentral Engage
Not enough data available
Teamwork Desk
Teamwork Desk
8.9
Responses: 38
Verified Feature
Workflow
RingCentral Engage
RingCentral Engage
Not enough data available
Teamwork Desk
Teamwork Desk
8.9
Responses: 37
Verified Feature
Response Automation
RingCentral Engage
RingCentral Engage
Not enough data available
Teamwork Desk
Teamwork Desk
9.1
Responses: 35
Verified Feature
SLA Management
RingCentral Engage
RingCentral Engage
Not enough data available
Teamwork Desk
Teamwork Desk
Feature Not Available
Attachments/Screencasts
RingCentral Engage
RingCentral Engage
Not enough data available
Teamwork Desk
Teamwork Desk
8.9
Responses: 36
Verified Feature
Ticket Collaboration
RingCentral Engage
RingCentral Engage
Not enough data available
Teamwork Desk
Teamwork Desk
8.9
Responses: 36
Verified Feature
Customer and Contacts Database
RingCentral Engage
RingCentral Engage
Not enough data available
Teamwork Desk
Teamwork Desk
8.8
Responses: 20
Verified Feature
Knowledge Share
Knowledge Base
RingCentral Engage
RingCentral Engage
Not enough data available
Teamwork Desk
Teamwork Desk
9.1
Responses: 9
Searchable Articles
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
Teamwork Desk
Teamwork Desk
8.8
Responses: 8
Community Forums
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
Teamwork Desk
Teamwork Desk
Feature Not Available
Interactive FAQs & Forums
RingCentral Engage
RingCentral Engage
9.3
Responses: 5
Teamwork Desk
Teamwork Desk
Feature Not Available
Interaction
Web Portals
RingCentral Engage
RingCentral Engage
9.2
Responses: 6
Teamwork Desk
Teamwork Desk
8.3
Responses: 7
Forum to Reponse
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
Teamwork Desk
Teamwork Desk
Feature Not Available
Tickets and Tagging
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
Teamwork Desk
Teamwork Desk
8.9
Responses: 9
Live Chat
RingCentral Engage
RingCentral Engage
9.2
Responses: 6
Teamwork Desk
Teamwork Desk
7.3
Responses: 5
Communication Channels
Customer Portal
RingCentral Engage
RingCentral Engage
Not enough data available
Teamwork Desk
Teamwork Desk
8.6
Responses: 29
Verified Feature
Email to Case
RingCentral Engage
RingCentral Engage
Not enough data available
Teamwork Desk
Teamwork Desk
9.1
Responses: 34
Verified Feature
Chat/Live Support
RingCentral Engage
RingCentral Engage
Not enough data available
Teamwork Desk
Teamwork Desk
6.3
Responses: 5
Social Integration
RingCentral Engage
RingCentral Engage
Not enough data available
Teamwork Desk
Teamwork Desk
Not enough data available
Voice
RingCentral Engage
RingCentral Engage
Not enough data available
Teamwork Desk
Teamwork Desk
Feature Not Available
Platform
Mobile User Support
RingCentral Engage
RingCentral Engage
Not enough data available
Teamwork Desk
Teamwork Desk
8.2
Responses: 14
Verified Feature
Customization
RingCentral Engage
RingCentral Engage
Not enough data available
Teamwork Desk
Teamwork Desk
7.6
Responses: 13
Verified Feature
User, Role, and Access Management
RingCentral Engage
RingCentral Engage
Not enough data available
Teamwork Desk
Teamwork Desk
9.0
Responses: 16
Verified Feature
Integration
RingCentral Engage
RingCentral Engage
Not enough data available
Teamwork Desk
Teamwork Desk
8.1
Responses: 7
Verified Feature
Reporting
RingCentral Engage
RingCentral Engage
Not enough data available
Teamwork Desk
Teamwork Desk
7.9
Responses: 28
Verified Feature
Dashboards
RingCentral Engage
RingCentral Engage
Not enough data available
Teamwork Desk
Teamwork Desk
8.7
Responses: 31
Verified Feature
Reviewers' Company Size
Reviewers of both RingCentral Engage and Teamwork Desk were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
RingCentral Engage
RingCentral Engage
54.2%
Teamwork Desk
Teamwork Desk
75.0%
Mid-Market
(51-1000 emp.)
RingCentral Engage
RingCentral Engage
25.0%
Teamwork Desk
Teamwork Desk
21.2%
Enterprise
(> 1000 emp.)
RingCentral Engage
RingCentral Engage
20.8%
Teamwork Desk
Teamwork Desk
3.8%
Reviewers' Industry
RingCentral Engage
RingCentral Engage Industry
Computer Software
12.5%
Staffing and Recruiting
8.3%
Internet
8.3%
Consumer Services
8.3%
Utilities
4.2%
Other
58.3%
Teamwork Desk
Teamwork Desk Industry
Marketing and Advertising
28.8%
Information Technology and Services
15.4%
Internet
9.6%
Computer Software
7.7%
Logistics and Supply Chain
5.8%
Other
32.7%
Reviews
Most Helpful Favorable Review
RingCentral Engage
GM
User in Luxury Goods & Jewelry

I rarely experienced connectivity issues. Most of the time if it was hard to hear a client, it was due to their cell service or another form of local disruption such as wind. Calls rarely dropped and when I’m they did I was immediately able to reach back out.

Teamwork Desk
GW
Administrator in Warehousing

The ability to see by person how many tickets they have responded to, and average response times. I also like that tickets can be assigned to individuals, but still reviewed and answered by others.

Most Helpful Critical Review
RingCentral Engage
G
User in Broadcast Media

There wasn't anything super specific that differentiated it from other video services.

Teamwork Desk
GI
Administrator in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

Discussions
RingCentral Engage
RingCentral Engage Discussions
Monty the Mongoose crying
RingCentral Engage has no discussions with answers
Teamwork Desk
Teamwork Desk Discussions
Monty the Mongoose crying
Teamwork Desk has no discussions with answers
Screenshots
RingCentral Engage
RingCentral Engage Screenshots
Teamwork Desk
Teamwork Desk Screenshots
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