Compare RingCentral Engage and Teamwork Desk
See this
side-by-side comparison of RingCentral Engage vs. Teamwork Desk
based on preference data from user reviews. RingCentral Engage rates 4.1/5 stars with 24 reviews. By contrast, Teamwork Desk rates 4.4/5 stars with 52 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 RingCentral Engage |  Teamwork Desk | |
| Star Rating | RingCentral Engage | Teamwork Desk |
| Market Segments | RingCentral Engage Small-Business (54.2% of reviews) | Teamwork Desk Small-Business (75.0% of reviews) |
| Entry Level Price | RingCentral Engage No pricing information available | Teamwork Desk $7 per agent, per month (billed annually) |
RingCentral Engage vs Teamwork Desk
- Reviewers felt that Teamwork Desk meets the needs of their business better than RingCentral Engage.
- When comparing quality of ongoing product support, reviewers felt that Teamwork Desk is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Teamwork Desk over RingCentral Engage.
Categories
Shared Categories
RingCentral Engage and Teamwork Desk are categorized as Customer Self-Service and Help Desk
Unique Categories
RingCentral Engage is categorized as Contact Center Operations, Contact Center Workforce, Employee Monitoring, Live Chat, Social Customer Service, UCaaS Platforms, Customer Communications Management, Complaint Management, and Conversational Customer Engagement
Teamwork Desk has no unique categories
Pricing
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Free Trial Unavailable
Starter
$7per agent, per month (billed annually)
Plus
$13per agent, per month (billed annually)
Pro
$25per agent, per month (billed annually)
Enterprise
Contact UsBilled annually
Free Trial
Ratings
Meets Requirements
RingCentral Engage
Responses: 19
Teamwork Desk
Responses: 45
Ease of Use
RingCentral Engage
Responses: 18
Teamwork Desk
Responses: 47
Ease of Setup
RingCentral Engage
Not enough data availableTeamwork Desk
Responses: 23
Ease of Admin
RingCentral Engage
Not enough data availableTeamwork Desk
Responses: 22
Quality of Support
RingCentral Engage
Responses: 14
Teamwork Desk
Responses: 44
Ease of Doing Business With
RingCentral Engage
Not enough data availableTeamwork Desk
Responses: 22
Product Direction (% positive)
RingCentral Engage
Responses: 18
Teamwork Desk
Responses: 47
Features
Ticket and Case Management
Ticket creation user experience
RingCentral Engage
Teamwork Desk
Responses: 37
Verified Feature
Ticket response user experience
RingCentral Engage
Teamwork Desk
Responses: 38
Verified Feature
Workflow
RingCentral Engage
Teamwork Desk
Responses: 37
Verified Feature
Response Automation
RingCentral Engage
Teamwork Desk
Responses: 35
Verified Feature
SLA Management
RingCentral Engage
Teamwork Desk
Attachments/Screencasts
RingCentral Engage
Teamwork Desk
Responses: 36
Verified Feature
Ticket Collaboration
RingCentral Engage
Teamwork Desk
Responses: 36
Verified Feature
Customer and Contacts Database
RingCentral Engage
Teamwork Desk
Responses: 20
Verified Feature
Knowledge Share
Knowledge Base
RingCentral Engage
Teamwork Desk
Responses: 9
Searchable Articles
RingCentral Engage
Responses: 5
Teamwork Desk
Responses: 8
Community Forums
RingCentral Engage
Responses: 5
Teamwork Desk
Interactive FAQs & Forums
RingCentral Engage
Responses: 5
Teamwork Desk
Interaction
Web Portals
RingCentral Engage
Responses: 6
Teamwork Desk
Responses: 7
Forum to Reponse
RingCentral Engage
Responses: 5
Teamwork Desk
Tickets and Tagging
RingCentral Engage
Responses: 5
Teamwork Desk
Responses: 9
Live Chat
RingCentral Engage
Responses: 6
Teamwork Desk
Responses: 5
Communication Channels
Customer Portal
RingCentral Engage
Teamwork Desk
Responses: 29
Verified Feature
Email to Case
RingCentral Engage
Teamwork Desk
Responses: 34
Verified Feature
Chat/Live Support
RingCentral Engage
Teamwork Desk
Responses: 5
Social Integration
RingCentral Engage
Teamwork Desk
Voice
RingCentral Engage
Teamwork Desk
Platform
Mobile User Support
RingCentral Engage
Teamwork Desk
Responses: 14
Verified Feature
Customization
RingCentral Engage
Teamwork Desk
Responses: 13
Verified Feature
User, Role, and Access Management
RingCentral Engage
Teamwork Desk
Responses: 16
Verified Feature
Integration
RingCentral Engage
Teamwork Desk
Responses: 7
Verified Feature
Reporting
RingCentral Engage
Teamwork Desk
Responses: 28
Verified Feature
Dashboards
RingCentral Engage
Teamwork Desk
Responses: 31
Verified Feature
Reviewers' Company Size
Reviewers of both RingCentral Engage and Teamwork Desk were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
RingCentral Engage
Teamwork Desk
Mid-Market
(51-1000 emp.)
RingCentral Engage
Teamwork Desk
Enterprise
(> 1000 emp.)
RingCentral Engage
Teamwork Desk
Reviewers' Industry
Computer Software
12.5%
Staffing and Recruiting
8.3%
Internet
8.3%
Consumer Services
8.3%
Utilities
4.2%
Other
58.3%
Marketing and Advertising
28.8%
Information Technology and Services
15.4%
Internet
9.6%
Computer Software
7.7%
Logistics and Supply Chain
5.8%
Other
32.7%
Reviews
Most Helpful Favorable Review
User in Luxury Goods & Jewelry
I rarely experienced connectivity issues. Most of the time if it was hard to hear a client, it was due to their cell service or another form of local disruption such as wind. Calls rarely dropped and when I’m they did I was immediately able to reach back out.
Administrator in Warehousing
The ability to see by person how many tickets they have responded to, and average response times. I also like that tickets can be assigned to individuals, but still reviewed and answered by others.
Most Helpful Critical Review
User in Broadcast Media
There wasn't anything super specific that differentiated it from other video services.
Administrator in Information Technology and Services
Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.
Top Alternatives
Discussions
RingCentral Engage has no discussions with answers
Teamwork Desk has no discussions with answers
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