Reduce your software costs by 18% overnight

Compare RingCentral Engage and Support Hero

See this
side-by-side comparison of RingCentral Engage vs. Support Hero
based on preference data from user reviews. RingCentral Engage rates 4.1/5 stars with 24 reviews. By contrast, Support Hero rates 4.7/5 stars with 5 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
Add Product
RingCentral Engage
RingCentral Engage
(24)
4.1 out of 5
RingCentral Engage
Support Hero
Support Hero
(5)
4.7 out of 5
Support Hero
Star Rating
RingCentral Engage
RingCentral Engage
Support Hero
Support Hero
Market Segments
RingCentral Engage
RingCentral Engage
Small-Business (54.2% of reviews)
Support Hero
Support Hero
Small-Business (60.0% of reviews)
Entry Level Price
RingCentral Engage
RingCentral Engage
No pricing information available
Support Hero
Support Hero
No pricing information available

RingCentral Engage vs Support Hero

  • Reviewers felt that Support Hero meets the needs of their business better than RingCentral Engage.
  • When comparing quality of ongoing product support, reviewers felt that Support Hero is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Support Hero over RingCentral Engage.
Categories
Shared Categories
RingCentral Engage
RingCentral Engage
Support Hero
Support Hero
RingCentral Engage and Support Hero are categorized as Customer Self-Service
Pricing
RingCentral Engage
RingCentral Engage Pricing
Free Trial Unavailable
Support Hero
Support Hero Pricing
Free Trial Unavailable
Ask a Question

Have questions for RingCentral Engage and Support Hero?

Start a private conversation.
Ratings
Meets Requirements
RingCentral Engage
RingCentral Engage
8.8
Responses: 19
Support Hero
Support Hero
9.0
Responses: 5
Ease of Use
RingCentral Engage
RingCentral Engage
8.6
Responses: 18
Support Hero
Support Hero
9.3
Responses: 5
Ease of Setup
RingCentral Engage
RingCentral Engage
Not enough data available
Support Hero
Support Hero
Not enough data available
Ease of Admin
RingCentral Engage
RingCentral Engage
Not enough data available
Support Hero
Support Hero
Not enough data available
Quality of Support
RingCentral Engage
RingCentral Engage
8.0
Responses: 14
Support Hero
Support Hero
9.7
Responses: 5
Ease of Doing Business With
RingCentral Engage
RingCentral Engage
Not enough data available
Support Hero
Support Hero
Not enough data available
Product Direction (% positive)
RingCentral Engage
RingCentral Engage
5.5
Responses: 18
Support Hero
Support Hero
10.0
Responses: 5
Features
Knowledge Share
Knowledge Base
RingCentral Engage
RingCentral Engage
Not enough data available
Support Hero
Support Hero
Not enough data available
Searchable Articles
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
Support Hero
Support Hero
Not enough data available
Community Forums
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
Support Hero
Support Hero
Not enough data available
Interactive FAQs & Forums
RingCentral Engage
RingCentral Engage
9.3
Responses: 5
Support Hero
Support Hero
Not enough data available
Interaction
Web Portals
RingCentral Engage
RingCentral Engage
9.2
Responses: 6
Support Hero
Support Hero
Not enough data available
Forum to Reponse
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
Support Hero
Support Hero
Not enough data available
Tickets and Tagging
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
Support Hero
Support Hero
Not enough data available
Live Chat
RingCentral Engage
RingCentral Engage
9.2
Responses: 6
Support Hero
Support Hero
Not enough data available
Reviewers' Company Size
Reviewers of both RingCentral Engage and Support Hero were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
RingCentral Engage
RingCentral Engage
54.2%
Support Hero
Support Hero
60.0%
Mid-Market
(51-1000 emp.)
RingCentral Engage
RingCentral Engage
25.0%
Support Hero
Support Hero
40.0%
Enterprise
(> 1000 emp.)
RingCentral Engage
RingCentral Engage
20.8%
Support Hero
Support Hero
0%
Reviewers' Industry
RingCentral Engage
RingCentral Engage Industry
Computer Software
12.5%
Staffing and Recruiting
8.3%
Internet
8.3%
Consumer Services
8.3%
Utilities
4.2%
Other
58.3%
Support Hero
Support Hero Industry
Internet
40.0%
Information Technology and Services
20.0%
Computer Software
20.0%
Computer & Network Security
20.0%
Other
0.0%
Reviews
Most Helpful Favorable Review
RingCentral Engage
GM
User in Luxury Goods & Jewelry

I rarely experienced connectivity issues. Most of the time if it was hard to hear a client, it was due to their cell service or another form of local disruption such as wind. Calls rarely dropped and when I’m they did I was immediately able to reach back out.

Support Hero
Emeric E.
User in Internet

What I like the best is the ability to embed our support content inside our app and make it super easy to consume while staying in the context of our Saas app. Our users don't have to go "outside" to get support. It may seems small but it's game...

Most Helpful Critical Review
RingCentral Engage
G
User in Broadcast Media

There wasn't anything super specific that differentiated it from other video services.

Discussions
RingCentral Engage
RingCentral Engage Discussions
Monty the Mongoose crying
RingCentral Engage has no discussions with answers
Support Hero
Support Hero Discussions
Monty the Mongoose crying
Support Hero has no discussions with answers
Screenshots
RingCentral Engage
RingCentral Engage Screenshots
Support Hero
Support Hero Screenshots
Ask RingCentral Engage a QuestionContact RingCentral EngageAsk Support Hero a QuestionContact Support Hero
Need help?
I can help.
Kate
Learning about Business Software?
Ask the community