Compare RingCentral Engage and Sparkcentral
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side-by-side comparison of RingCentral Engage vs. Sparkcentral
based on preference data from user reviews. RingCentral Engage rates 4.1/5 stars with 24 reviews. By contrast, Sparkcentral rates 4.3/5 stars with 58 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 RingCentral Engage |  Sparkcentral | |
| Star Rating | RingCentral Engage | Sparkcentral |
| Market Segments | RingCentral Engage Small-Business (54.2% of reviews) | Sparkcentral Mid-Market (40.4% of reviews) |
| Entry Level Price | RingCentral Engage No pricing information available | Sparkcentral $ Unlimited amount of seats |
RingCentral Engage vs Sparkcentral
- Reviewers felt that RingCentral Engage meets the needs of their business better than Sparkcentral.
- When comparing quality of ongoing product support, reviewers felt that Sparkcentral is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Sparkcentral over RingCentral Engage.
Categories
Shared Categories
RingCentral Engage and Sparkcentral are categorized as Live Chat, Social Customer Service, and Conversational Customer Engagement
Unique Categories
RingCentral Engage is categorized as Customer Self-Service, Contact Center Operations, Contact Center Workforce, Help Desk, Employee Monitoring, UCaaS Platforms, Customer Communications Management, and Complaint Management
Sparkcentral has no unique categories
Pricing
‐
‐
‐
Free Trial Unavailable
Starter Package
$ Unlimited amount of seats
Omnichannel Package
$$Unlimited amount of users
Enterprise Package
$$$ Unlimited amount of users
Free Trial Unavailable
Ratings
Meets Requirements
RingCentral Engage
Responses: 19
Sparkcentral
Responses: 48
Ease of Use
RingCentral Engage
Responses: 18
Sparkcentral
Responses: 48
Ease of Setup
RingCentral Engage
Not enough data availableSparkcentral
Responses: 23
Ease of Admin
RingCentral Engage
Not enough data availableSparkcentral
Responses: 23
Quality of Support
RingCentral Engage
Responses: 14
Sparkcentral
Responses: 46
Ease of Doing Business With
RingCentral Engage
Not enough data availableSparkcentral
Responses: 25
Product Direction (% positive)
RingCentral Engage
Responses: 18
Sparkcentral
Responses: 48
Features
Friendliness
Personalization
RingCentral Engage
Responses: 6
Sparkcentral
Responses: 8
Concierge Case Manager
RingCentral Engage
Sparkcentral
Responses: 6
Seamless Escalation
RingCentral Engage
Sparkcentral
Responses: 7
Communication
Pop-up Chat
RingCentral Engage
Responses: 8
Verified Feature
Sparkcentral
Notifications
RingCentral Engage
Responses: 9
Verified Feature
Sparkcentral
Responses: 5
Verified Feature
Targeted Emails
RingCentral Engage
Sparkcentral
In-App Messaging
RingCentral Engage
Responses: 9
Verified Feature
Sparkcentral
Co-Browsing
RingCentral Engage
Sparkcentral
Process
Mentions
RingCentral Engage
Responses: 5
Sparkcentral
Responses: 27
Tickets
RingCentral Engage
Sparkcentral
Responses: 5
Macros
RingCentral Engage
Sparkcentral
Responses: 20
Collaboration
RingCentral Engage
Responses: 5
Sparkcentral
Responses: 27
Unification
Simultaneous Multichannel
RingCentral Engage
Sparkcentral
Responses: 7
Transcripts
RingCentral Engage
Sparkcentral
Responses: 5
Multipurpose Engagement
RingCentral Engage
Sparkcentral
Responses: 7
Internal Use
Customization
RingCentral Engage
Sparkcentral
Responses: 6
Verified Feature
Conversation Archiving
RingCentral Engage
Responses: 7
Verified Feature
Sparkcentral
Lead Development
RingCentral Engage
Responses: 8
Verified Feature
Sparkcentral
Knowledge Base
RingCentral Engage
Responses: 7
Verified Feature
Sparkcentral
Responses: 6
Verified Feature
Team Inbox
RingCentral Engage
Responses: 5
Verified Feature
Sparkcentral
Responses: 5
Verified Feature
Customer Profiles
RingCentral Engage
Responses: 7
Verified Feature
Sparkcentral
Responses: 5
Verified Feature
Channels
Email
RingCentral Engage
Sparkcentral
Social
RingCentral Engage
Responses: 5
Sparkcentral
Responses: 28
Live Chat
RingCentral Engage
Sparkcentral
Responses: 23
Phone
RingCentral Engage
Responses: 5
Sparkcentral
Text
RingCentral Engage
Responses: 6
Sparkcentral
Responses: 12
Insight
Surveys
RingCentral Engage
Sparkcentral
Responses: 20
Reporting
RingCentral Engage
Sparkcentral
Responses: 28
Visitor Activity
RingCentral Engage
Sparkcentral
Responses: 22
Help Desk
RingCentral Engage
Responses: 5
Sparkcentral
Responses: 6
Reviewers' Company Size
Reviewers of RingCentral Engage were most often representing companies in the Small-Business segment, while reviewers for Sparkcentral were more commonly in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
RingCentral Engage
Sparkcentral
Mid-Market
(51-1000 emp.)
RingCentral Engage
Sparkcentral
Enterprise
(> 1000 emp.)
RingCentral Engage
Sparkcentral
Reviewers' Industry
Computer Software
12.5%
Staffing and Recruiting
8.3%
Internet
8.3%
Consumer Services
8.3%
Utilities
4.2%
Other
58.3%
Internet
9.6%
Hospitality
9.6%
Consumer Services
9.6%
Computer Software
7.7%
Telecommunications
5.8%
Other
57.7%
Reviews
Most Helpful Favorable Review
User in Luxury Goods & Jewelry
I rarely experienced connectivity issues. Most of the time if it was hard to hear a client, it was due to their cell service or another form of local disruption such as wind. Calls rarely dropped and when I’m they did I was immediately able to reach back out.
Jason F.
Executive Sponsor in Marketing and Advertising
The content library where canned responses (though i don't recommend using canned responses) can be easily accessed is fantastic.
Most Helpful Critical Review
User in Broadcast Media
There wasn't anything super specific that differentiated it from other video services.
Takorcia N.
User in Leisure, Travel & Tourism
It is not super detailed when it comes to metrics for social media platforms such as Instagram.
Top Alternatives
Discussions
RingCentral Engage has no discussions with answers
Sparkcentral has no discussions with answers
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