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Compare RingCentral Engage and Sparkcentral

See this
side-by-side comparison of RingCentral Engage vs. Sparkcentral
based on preference data from user reviews. RingCentral Engage rates 4.1/5 stars with 24 reviews. By contrast, Sparkcentral rates 4.3/5 stars with 58 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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RingCentral Engage
RingCentral Engage
(24)
4.1 out of 5
RingCentral Engage
Sparkcentral
Sparkcentral
(58)
4.3 out of 5
Sparkcentral
Star Rating
RingCentral Engage
RingCentral Engage
Sparkcentral
Sparkcentral
Market Segments
RingCentral Engage
RingCentral Engage
Small-Business (54.2% of reviews)
Sparkcentral
Sparkcentral
Mid-Market (40.4% of reviews)
Entry Level Price
RingCentral Engage
RingCentral Engage
No pricing information available
Sparkcentral
Sparkcentral
$ Unlimited amount of seats

RingCentral Engage vs Sparkcentral

  • Reviewers felt that RingCentral Engage meets the needs of their business better than Sparkcentral.
  • When comparing quality of ongoing product support, reviewers felt that Sparkcentral is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Sparkcentral over RingCentral Engage.
Categories
Shared Categories
RingCentral Engage
RingCentral Engage
Sparkcentral
Sparkcentral
RingCentral Engage and Sparkcentral are categorized as Live Chat, Social Customer Service, and Conversational Customer Engagement
Pricing
RingCentral Engage
RingCentral Engage Pricing
Free Trial Unavailable
Sparkcentral
Sparkcentral Pricing
Starter Package
$ Unlimited amount of seats
Omnichannel Package
$$Unlimited amount of users
Enterprise Package
$$$ Unlimited amount of users
Free Trial Unavailable
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Ratings
Meets Requirements
RingCentral Engage
RingCentral Engage
8.8
Responses: 19
Sparkcentral
Sparkcentral
8.2
Responses: 48
Ease of Use
RingCentral Engage
RingCentral Engage
8.6
Responses: 18
Sparkcentral
Sparkcentral
9.2
Responses: 48
Ease of Setup
RingCentral Engage
RingCentral Engage
Not enough data available
Sparkcentral
Sparkcentral
9.0
Responses: 23
Ease of Admin
RingCentral Engage
RingCentral Engage
Not enough data available
Sparkcentral
Sparkcentral
8.9
Responses: 23
Quality of Support
RingCentral Engage
RingCentral Engage
8.0
Responses: 14
Sparkcentral
Sparkcentral
9.1
Responses: 46
Ease of Doing Business With
RingCentral Engage
RingCentral Engage
Not enough data available
Sparkcentral
Sparkcentral
9.3
Responses: 25
Product Direction (% positive)
RingCentral Engage
RingCentral Engage
5.5
Responses: 18
Sparkcentral
Sparkcentral
8.5
Responses: 48
Features
Friendliness
Personalization
RingCentral Engage
RingCentral Engage
8.6
Responses: 6
Sparkcentral
Sparkcentral
8.3
Responses: 8
Concierge Case Manager
RingCentral Engage
RingCentral Engage
Not enough data available
Sparkcentral
Sparkcentral
9.2
Responses: 6
Seamless Escalation
RingCentral Engage
RingCentral Engage
Not enough data available
Sparkcentral
Sparkcentral
9.0
Responses: 7
Communication
Pop-up Chat
RingCentral Engage
RingCentral Engage
9.4
Responses: 8
Verified Feature
Sparkcentral
Sparkcentral
Not enough data available
Notifications
RingCentral Engage
RingCentral Engage
8.5
Responses: 9
Verified Feature
Sparkcentral
Sparkcentral
6.7
Responses: 5
Verified Feature
Targeted Emails
RingCentral Engage
RingCentral Engage
Not enough data available
Sparkcentral
Sparkcentral
Not enough data available
In-App Messaging
RingCentral Engage
RingCentral Engage
8.5
Responses: 9
Verified Feature
Sparkcentral
Sparkcentral
Not enough data available
Co-Browsing
RingCentral Engage
RingCentral Engage
Not enough data available
Sparkcentral
Sparkcentral
Not enough data available
Process
Mentions
RingCentral Engage
RingCentral Engage
9.0
Responses: 5
Sparkcentral
Sparkcentral
8.1
Responses: 27
Tickets
RingCentral Engage
RingCentral Engage
Not enough data available
Sparkcentral
Sparkcentral
9.0
Responses: 5
Macros
RingCentral Engage
RingCentral Engage
Feature Not Available
Sparkcentral
Sparkcentral
7.8
Responses: 20
Collaboration
RingCentral Engage
RingCentral Engage
8.0
Responses: 5
Sparkcentral
Sparkcentral
8.2
Responses: 27
Unification
Simultaneous Multichannel
RingCentral Engage
RingCentral Engage
Not enough data available
Sparkcentral
Sparkcentral
6.9
Responses: 7
Transcripts
RingCentral Engage
RingCentral Engage
Not enough data available
Sparkcentral
Sparkcentral
8.3
Responses: 5
Multipurpose Engagement
RingCentral Engage
RingCentral Engage
Not enough data available
Sparkcentral
Sparkcentral
7.1
Responses: 7
Internal Use
Customization
RingCentral Engage
RingCentral Engage
Not enough data available
Sparkcentral
Sparkcentral
8.6
Responses: 6
Verified Feature
Conversation Archiving
RingCentral Engage
RingCentral Engage
9.0
Responses: 7
Verified Feature
Sparkcentral
Sparkcentral
Not enough data available
Lead Development
RingCentral Engage
RingCentral Engage
9.4
Responses: 8
Verified Feature
Sparkcentral
Sparkcentral
Not enough data available
Knowledge Base
RingCentral Engage
RingCentral Engage
8.8
Responses: 7
Verified Feature
Sparkcentral
Sparkcentral
7.8
Responses: 6
Verified Feature
Team Inbox
RingCentral Engage
RingCentral Engage
9.3
Responses: 5
Verified Feature
Sparkcentral
Sparkcentral
8.3
Responses: 5
Verified Feature
Customer Profiles
RingCentral Engage
RingCentral Engage
9.3
Responses: 7
Verified Feature
Sparkcentral
Sparkcentral
7.3
Responses: 5
Verified Feature
Channels
Email
RingCentral Engage
RingCentral Engage
Not enough data available
Sparkcentral
Sparkcentral
Not enough data available
Social
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
Sparkcentral
Sparkcentral
8.7
Responses: 28
Live Chat
RingCentral Engage
RingCentral Engage
Not enough data available
Sparkcentral
Sparkcentral
8.5
Responses: 23
Phone
RingCentral Engage
RingCentral Engage
9.0
Responses: 5
Sparkcentral
Sparkcentral
Feature Not Available
Text
RingCentral Engage
RingCentral Engage
8.9
Responses: 6
Sparkcentral
Sparkcentral
8.1
Responses: 12
Insight
Surveys
RingCentral Engage
RingCentral Engage
Not enough data available
Sparkcentral
Sparkcentral
7.7
Responses: 20
Reporting
RingCentral Engage
RingCentral Engage
Not enough data available
Sparkcentral
Sparkcentral
8.1
Responses: 28
Visitor Activity
RingCentral Engage
RingCentral Engage
Feature Not Available
Sparkcentral
Sparkcentral
7.9
Responses: 22
Help Desk
RingCentral Engage
RingCentral Engage
9.3
Responses: 5
Sparkcentral
Sparkcentral
8.3
Responses: 6
Reviewers' Company Size
Reviewers of RingCentral Engage were most often representing companies in the Small-Business segment, while reviewers for Sparkcentral were more commonly in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
RingCentral Engage
RingCentral Engage
54.2%
Sparkcentral
Sparkcentral
23.1%
Mid-Market
(51-1000 emp.)
RingCentral Engage
RingCentral Engage
25.0%
Sparkcentral
Sparkcentral
40.4%
Enterprise
(> 1000 emp.)
RingCentral Engage
RingCentral Engage
20.8%
Sparkcentral
Sparkcentral
36.5%
Reviewers' Industry
RingCentral Engage
RingCentral Engage Industry
Computer Software
12.5%
Staffing and Recruiting
8.3%
Internet
8.3%
Consumer Services
8.3%
Utilities
4.2%
Other
58.3%
Sparkcentral
Sparkcentral Industry
Internet
9.6%
Hospitality
9.6%
Consumer Services
9.6%
Computer Software
7.7%
Telecommunications
5.8%
Other
57.7%
Reviews
Most Helpful Favorable Review
RingCentral Engage
GM
User in Luxury Goods & Jewelry

I rarely experienced connectivity issues. Most of the time if it was hard to hear a client, it was due to their cell service or another form of local disruption such as wind. Calls rarely dropped and when I’m they did I was immediately able to reach back out.

Sparkcentral
Jason F.
Executive Sponsor in Marketing and Advertising

The content library where canned responses (though i don't recommend using canned responses) can be easily accessed is fantastic.

Most Helpful Critical Review
RingCentral Engage
G
User in Broadcast Media

There wasn't anything super specific that differentiated it from other video services.

Sparkcentral
Takorcia N.
User in Leisure, Travel & Tourism

It is not super detailed when it comes to metrics for social media platforms such as Instagram.

Discussions
RingCentral Engage
RingCentral Engage Discussions
Monty the Mongoose crying
RingCentral Engage has no discussions with answers
Sparkcentral
Sparkcentral Discussions
Monty the Mongoose crying
Sparkcentral has no discussions with answers
Screenshots
RingCentral Engage
RingCentral Engage Screenshots
Sparkcentral
Sparkcentral Screenshots
Videos
RingCentral Engage
RingCentral Engage Videos
No videos provided
Sparkcentral
Sparkcentral Videos
Video Preview

Video 1: Handle Claims through WhatsApp
Video 2: Call-to-Messaging Deflection
Video 3: A digital customer journey in retail with Sparkcentral

Downloads
RingCentral Engage
RingCentral Engage Downloads
No downloads provided
Sparkcentral
Sparkcentral Downloads
Ask RingCentral Engage a QuestionContact RingCentral EngageAsk Sparkcentral a QuestionContact Sparkcentral
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