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Compare RingCentral Engage and Sonar Sonar

See this
side-by-side comparison of RingCentral Engage vs. Sonar
based on preference data from user reviews. RingCentral Engage rates 4.1/5 stars with 24 reviews. By contrast, Sonar rates 4.2/5 stars with 96 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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RingCentral Engage
RingCentral Engage
(24)
4.1 out of 5
RingCentral Engage
Sonar
Sonar
(96)
4.2 out of 5
Sonar
Optimized for quick response
Star Rating
RingCentral Engage
RingCentral Engage
Market Segments
RingCentral Engage
RingCentral Engage
Small-Business (54.2% of reviews)
Sonar
Sonar
Enterprise (71.9% of reviews)
Entry Level Price
RingCentral Engage
RingCentral Engage
No pricing information available
Sonar
Sonar
No pricing information available

RingCentral Engage vs Sonar

  • RingCentral Engage and Sonar both meet the requirements of our reviewers at a comparable rate.
  • When comparing quality of ongoing product support, reviewers felt that Sonar is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Sonar over RingCentral Engage.
Categories
Shared Categories
RingCentral Engage
RingCentral Engage
Sonar
Sonar
RingCentral Engage and Sonar are categorized as Conversational Customer Engagement
Pricing
RingCentral Engage
RingCentral Engage Pricing
Free Trial Unavailable
Sonar
Sonar Pricing
Free Trial
Ratings
Meets Requirements
RingCentral Engage
RingCentral Engage
8.8
Responses: 19
Sonar
Sonar
8.8
Responses: 88
Ease of Use
RingCentral Engage
RingCentral Engage
8.6
Responses: 18
Sonar
Sonar
9.0
Responses: 88
Ease of Setup
RingCentral Engage
RingCentral Engage
Not enough data available
Sonar
Sonar
9.3
Responses: 28
Ease of Admin
RingCentral Engage
RingCentral Engage
Not enough data available
Sonar
Sonar
9.3
Responses: 28
Quality of Support
RingCentral Engage
RingCentral Engage
8.0
Responses: 14
Sonar
Sonar
8.9
Responses: 76
Ease of Doing Business With
RingCentral Engage
RingCentral Engage
Not enough data available
Sonar
Sonar
9.1
Responses: 31
Product Direction (% positive)
RingCentral Engage
RingCentral Engage
5.5
Responses: 18
Sonar
Sonar
8.6
Responses: 89
Features
Friendliness
Personalization
RingCentral Engage
RingCentral Engage
8.6
Responses: 6
Sonar
Sonar
8.7
Responses: 56
Concierge Case Manager
RingCentral Engage
RingCentral Engage
Not enough data available
Sonar
Sonar
9.0
Responses: 43
Seamless Escalation
RingCentral Engage
RingCentral Engage
Not enough data available
Sonar
Sonar
8.8
Responses: 49
Unification
Simultaneous Multichannel
RingCentral Engage
RingCentral Engage
Not enough data available
Sonar
Sonar
Feature Not Available
Transcripts
RingCentral Engage
RingCentral Engage
Not enough data available
Sonar
Sonar
9.1
Responses: 38
Multipurpose Engagement
RingCentral Engage
RingCentral Engage
Not enough data available
Sonar
Sonar
9.0
Responses: 40
Reviewers' Company Size
Reviewers of RingCentral Engage were most often representing companies in the Small-Business segment, while reviewers for Sonar were more commonly in the Enterprise segment.
Small-Business
(50 or fewer emp.)
RingCentral Engage
RingCentral Engage
54.2%
Sonar
Sonar
2.1%
Mid-Market
(51-1000 emp.)
RingCentral Engage
RingCentral Engage
25.0%
Sonar
Sonar
26.0%
Enterprise
(> 1000 emp.)
RingCentral Engage
RingCentral Engage
20.8%
Sonar
Sonar
71.9%
Reviewers' Industry
RingCentral Engage
RingCentral Engage Industry
Computer Software
12.5%
Staffing and Recruiting
8.3%
Internet
8.3%
Consumer Services
8.3%
Utilities
4.2%
Other
58.3%
Sonar
Sonar Industry
Real Estate
55.2%
Transportation/Trucking/Railroad
15.6%
Marketing and Advertising
8.3%
Internet
8.3%
E-Learning
2.1%
Other
10.4%
Reviews
Most Helpful Favorable Review
RingCentral Engage
GM
User in Luxury Goods & Jewelry

I rarely experienced connectivity issues. Most of the time if it was hard to hear a client, it was due to their cell service or another form of local disruption such as wind. Calls rarely dropped and when I’m they did I was immediately able to reach back out.

Sonar
Daniel P.
Administrator in E-Learning

My organization has worked with Sonar for more than three years, and as the company has grown, their commitment to the success of their clients hasn't waned one bit. Our relationship continues to be the best of all the SAAS vendors that we work...

Most Helpful Critical Review
RingCentral Engage
G
User in Broadcast Media

There wasn't anything super specific that differentiated it from other video services.

Sonar
G
User in Transportation/Trucking/Railroad

I disliked not being able to import live data into Sonar, though I added this through Zapier. Filtering a particular view was cleaner than I would have liked.

Discussions
RingCentral Engage
RingCentral Engage Discussions
Monty the Mongoose crying
RingCentral Engage has no discussions with answers
Sonar
Sonar Discussions
Why are the canned responses gone?
1 comment
MR
Hello Matt - Apologize for the delay in response. Could you email contact@sendsonar.com so we can look at your specific setup? My guess is maybe someone...Read more
How does Sonar integrate with Salesforce?
1 comment
Offical Response from Sonar
Sonar has one of the most robust Salesforce integrations available on the market. Our plug-in allows you to send messages with your contact without ever...Read more
How will Sonar integrate with my tech stack?
1 comment
Offical Response from Sonar
Sonar is built to integrate with hundreds of software technologies through Zapier. We also have several direct integrations with popular CRMs and...Read more
Screenshots
RingCentral Engage
RingCentral Engage Screenshots
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