Compare RingCentral Engage and Sonar Sonar
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side-by-side comparison of RingCentral Engage vs. Sonar
based on preference data from user reviews. RingCentral Engage rates 4.1/5 stars with 24 reviews. By contrast, Sonar rates 4.2/5 stars with 96 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 RingCentral Engage |  Sonar Optimized for quick response | |
| Star Rating | RingCentral Engage | Sonar |
| Market Segments | RingCentral Engage Small-Business (54.2% of reviews) | Sonar Enterprise (71.9% of reviews) |
| Entry Level Price | RingCentral Engage No pricing information available | Sonar No pricing information available |
RingCentral Engage vs Sonar
- RingCentral Engage and Sonar both meet the requirements of our reviewers at a comparable rate.
- When comparing quality of ongoing product support, reviewers felt that Sonar is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Sonar over RingCentral Engage.
Categories
Shared Categories
RingCentral Engage and Sonar are categorized as Conversational Customer Engagement
Unique Categories
RingCentral Engage is categorized as Customer Self-Service, Contact Center Operations, Contact Center Workforce, Help Desk, Employee Monitoring, Live Chat, Social Customer Service, UCaaS Platforms, Customer Communications Management, and Complaint Management
Pricing
Free Trial Unavailable
Free Trial
Ratings
Meets Requirements
RingCentral Engage
Responses: 19
Sonar
Responses: 88
Ease of Use
RingCentral Engage
Responses: 18
Sonar
Responses: 88
Ease of Setup
RingCentral Engage
Not enough data availableSonar
Responses: 28
Ease of Admin
RingCentral Engage
Not enough data availableSonar
Responses: 28
Quality of Support
RingCentral Engage
Responses: 14
Sonar
Responses: 76
Ease of Doing Business With
RingCentral Engage
Not enough data availableSonar
Responses: 31
Product Direction (% positive)
RingCentral Engage
Responses: 18
Sonar
Responses: 89
Features
Friendliness
Personalization
RingCentral Engage
Responses: 6
Sonar
Responses: 56
Concierge Case Manager
RingCentral Engage
Sonar
Responses: 43
Seamless Escalation
RingCentral Engage
Sonar
Responses: 49
Unification
Simultaneous Multichannel
RingCentral Engage
Sonar
Transcripts
RingCentral Engage
Sonar
Responses: 38
Multipurpose Engagement
RingCentral Engage
Sonar
Responses: 40
Reviewers' Company Size
Reviewers of RingCentral Engage were most often representing companies in the Small-Business segment, while reviewers for Sonar were more commonly in the Enterprise segment.
Small-Business
(50 or fewer emp.)
RingCentral Engage
Sonar
Mid-Market
(51-1000 emp.)
RingCentral Engage
Sonar
Enterprise
(> 1000 emp.)
RingCentral Engage
Sonar
Reviewers' Industry
Computer Software
12.5%
Staffing and Recruiting
8.3%
Internet
8.3%
Consumer Services
8.3%
Utilities
4.2%
Other
58.3%
Real Estate
55.2%
Transportation/Trucking/Railroad
15.6%
Marketing and Advertising
8.3%
Internet
8.3%
E-Learning
2.1%
Other
10.4%
Reviews
Most Helpful Favorable Review
User in Luxury Goods & Jewelry
I rarely experienced connectivity issues. Most of the time if it was hard to hear a client, it was due to their cell service or another form of local disruption such as wind. Calls rarely dropped and when I’m they did I was immediately able to reach back out.
Daniel P.
Administrator in E-Learning
My organization has worked with Sonar for more than three years, and as the company has grown, their commitment to the success of their clients hasn't waned one bit. Our relationship continues to be the best of all the SAAS vendors that we work...
Most Helpful Critical Review
User in Broadcast Media
There wasn't anything super specific that differentiated it from other video services.
User in Transportation/Trucking/Railroad
I disliked not being able to import live data into Sonar, though I added this through Zapier. Filtering a particular view was cleaner than I would have liked.
Discussions
RingCentral Engage has no discussions with answers
Why are the canned responses gone?
1 comment
MR
Hello Matt - Apologize for the delay in response.
Could you email contact@sendsonar.com so we can look at your specific setup? My guess is maybe someone...Read more
How does Sonar integrate with Salesforce?
1 comment
Offical Response from Sonar
Sonar has one of the most robust Salesforce integrations available on the market. Our plug-in allows you to send messages with your contact without ever...Read more
How will Sonar integrate with my tech stack?
1 comment
Offical Response from Sonar
Sonar is built to integrate with hundreds of software technologies through Zapier. We also have several direct integrations with popular CRMs and...Read more
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