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Compare RingCentral Engage and Solvvy

See this
side-by-side comparison of RingCentral Engage vs. Solvvy
based on preference data from user reviews. RingCentral Engage rates 4.1/5 stars with 24 reviews. By contrast, Solvvy rates 4.6/5 stars with 82 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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RingCentral Engage
RingCentral Engage
(24)
4.1 out of 5
RingCentral Engage
Solvvy
Solvvy
(82)
4.6 out of 5
Solvvy
Optimized for quick response
Star Rating
RingCentral Engage
RingCentral Engage
Market Segments
RingCentral Engage
RingCentral Engage
Small-Business (54.2% of reviews)
Solvvy
Solvvy
Mid-Market (85.0% of reviews)
Entry Level Price
RingCentral Engage
RingCentral Engage
No pricing information available
Solvvy
Solvvy
$ < 50,000 annual customer service requests

RingCentral Engage vs Solvvy

  • Reviewers felt that RingCentral Engage meets the needs of their business better than Solvvy.
  • When comparing quality of ongoing product support, reviewers felt that Solvvy is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Solvvy over RingCentral Engage.
Categories
Shared Categories
RingCentral Engage
RingCentral Engage
Solvvy
Solvvy
RingCentral Engage and Solvvy are categorized as Customer Self-Service
Pricing
RingCentral Engage
RingCentral Engage Pricing
Free Trial Unavailable
Solvvy
Solvvy Pricing
Standard
$< 50,000 annual customer service requests
Pro
$$< 500,000 annual customer service requests
Enterprise
$$$500,000+ annual requests or complex requirements
Free Trial
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Ratings
Meets Requirements
RingCentral Engage
RingCentral Engage
8.8
Responses: 19
Solvvy
Solvvy
8.7
Responses: 74
Ease of Use
RingCentral Engage
RingCentral Engage
8.6
Responses: 18
Solvvy
Solvvy
8.8
Responses: 73
Ease of Setup
RingCentral Engage
RingCentral Engage
Not enough data available
Solvvy
Solvvy
8.5
Responses: 57
Ease of Admin
RingCentral Engage
RingCentral Engage
Not enough data available
Solvvy
Solvvy
8.7
Responses: 58
Quality of Support
RingCentral Engage
RingCentral Engage
8.0
Responses: 14
Solvvy
Solvvy
9.2
Responses: 72
Ease of Doing Business With
RingCentral Engage
RingCentral Engage
Not enough data available
Solvvy
Solvvy
9.5
Responses: 58
Product Direction (% positive)
RingCentral Engage
RingCentral Engage
5.5
Responses: 18
Solvvy
Solvvy
9.5
Responses: 72
Features
Knowledge Share
Knowledge Base
RingCentral Engage
RingCentral Engage
Not enough data available
Solvvy
Solvvy
7.9
Responses: 8
Searchable Articles
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
Solvvy
Solvvy
8.2
Responses: 45
Community Forums
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
Solvvy
Solvvy
7.2
Responses: 10
Interactive FAQs & Forums
RingCentral Engage
RingCentral Engage
9.3
Responses: 5
Solvvy
Solvvy
7.4
Responses: 17
Interaction
Web Portals
RingCentral Engage
RingCentral Engage
9.2
Responses: 6
Solvvy
Solvvy
8.5
Responses: 33
Forum to Reponse
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
Solvvy
Solvvy
7.9
Responses: 16
Tickets and Tagging
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
Solvvy
Solvvy
7.8
Responses: 32
Live Chat
RingCentral Engage
RingCentral Engage
9.2
Responses: 6
Solvvy
Solvvy
8.4
Responses: 23
Reviewers' Company Size
Reviewers of RingCentral Engage were most often representing companies in the Small-Business segment, while reviewers for Solvvy were more commonly in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
RingCentral Engage
RingCentral Engage
54.2%
Solvvy
Solvvy
15.0%
Mid-Market
(51-1000 emp.)
RingCentral Engage
RingCentral Engage
25.0%
Solvvy
Solvvy
85.0%
Enterprise
(> 1000 emp.)
RingCentral Engage
RingCentral Engage
20.8%
Solvvy
Solvvy
0%
Reviewers' Industry
RingCentral Engage
RingCentral Engage Industry
Computer Software
12.5%
Staffing and Recruiting
8.3%
Internet
8.3%
Consumer Services
8.3%
Utilities
4.2%
Other
58.3%
Solvvy
Solvvy Industry
Computer Software
20.0%
Internet
12.5%
Retail
8.8%
Consumer Services
6.3%
Consumer Goods
6.3%
Other
46.3%
Reviews
Most Helpful Favorable Review
RingCentral Engage
GM
User in Luxury Goods & Jewelry

I rarely experienced connectivity issues. Most of the time if it was hard to hear a client, it was due to their cell service or another form of local disruption such as wind. Calls rarely dropped and when I’m they did I was immediately able to reach back out.

Solvvy
Jessica H.
Executive Sponsor in Internet

The UI for end-users is simple, direct, and walks them through the experience seamlessly. Dashboards are insightful and provide you with all the stats you need over any given time period. The MVP feature has been the training model though. Even with a...

Most Helpful Critical Review
RingCentral Engage
G
User in Broadcast Media

There wasn't anything super specific that differentiated it from other video services.

Solvvy
GI
Administrator in Marketing and Advertising

Their user experience for the customer has declined since we first joined. Customers complain regularly about the experience now, and even though we might see 15% customers getting their answers straight away, that means 85% of our customers are just having...

Discussions
RingCentral Engage
RingCentral Engage Discussions
Monty the Mongoose crying
RingCentral Engage has no discussions with answers
Solvvy
Solvvy Discussions
Does Solvvy offer a free trial?
1 comment
Offical Response from Solvvy
Yes, Solvvy provides a two-week free trial to help you determine if it's the right solution for you. Signing up is easy, just navigate to our Live Demo form:...Read more
How long does it take to implement Solvvy?
1 comment
Offical Response from Solvvy
Implementing Solvvy only takes 1 - 2 weeks.Read more
Who are Solvvy's customers?
1 comment
Offical Response from Solvvy
Solvvy has close to 100 customers ranging from small, large, to post-IPO businesses. To learn more about our customers, and hear their testimonials, you can...Read more
Screenshots
RingCentral Engage
RingCentral Engage Screenshots
Videos
RingCentral Engage
RingCentral Engage Videos
No videos provided
Solvvy
Solvvy Videos
Video Preview
Downloads
RingCentral Engage
RingCentral Engage Downloads
No downloads provided
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