Compare RingCentral Engage and SnapEngage
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side-by-side comparison of RingCentral Engage vs. SnapEngage
based on preference data from user reviews. RingCentral Engage rates 4.1/5 stars with 24 reviews. By contrast, SnapEngage rates 4.5/5 stars with 131 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 RingCentral Engage |  SnapEngage | |
| Star Rating | RingCentral Engage | SnapEngage |
| Market Segments | RingCentral Engage Small-Business (54.2% of reviews) | SnapEngage Mid-Market (48.1% of reviews) |
| Entry Level Price | RingCentral Engage No pricing information available | SnapEngage From $16 per user / per month |
RingCentral Engage vs SnapEngage
- Reviewers felt that RingCentral Engage meets the needs of their business better than SnapEngage.
- When comparing quality of ongoing product support, reviewers felt that SnapEngage is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of SnapEngage over RingCentral Engage.
Categories
Shared Categories
RingCentral Engage and SnapEngage are categorized as Customer Self-Service and Live Chat
Unique Categories
RingCentral Engage is categorized as Contact Center Operations, Contact Center Workforce, Help Desk, Employee Monitoring, Social Customer Service, UCaaS Platforms, Customer Communications Management, Complaint Management, and Conversational Customer Engagement
SnapEngage is categorized as SAP App Center
Pricing
‐
‐
‐
Free Trial Unavailable
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
Contact Usper user / per month
Free Trial
Ratings
Meets Requirements
RingCentral Engage
Responses: 19
SnapEngage
Responses: 127
Ease of Use
RingCentral Engage
Responses: 18
SnapEngage
Responses: 129
Ease of Setup
RingCentral Engage
Not enough data availableSnapEngage
Responses: 82
Ease of Admin
RingCentral Engage
Not enough data availableSnapEngage
Responses: 81
Quality of Support
RingCentral Engage
Responses: 14
SnapEngage
Responses: 116
Ease of Doing Business With
RingCentral Engage
Not enough data availableSnapEngage
Responses: 80
Product Direction (% positive)
RingCentral Engage
Responses: 18
SnapEngage
Responses: 127
Features
Knowledge Share
Knowledge Base
RingCentral Engage
SnapEngage
Responses: 18
Searchable Articles
RingCentral Engage
Responses: 5
SnapEngage
Responses: 16
Community Forums
RingCentral Engage
Responses: 5
SnapEngage
Interactive FAQs & Forums
RingCentral Engage
Responses: 5
SnapEngage
Communication
Pop-up Chat
RingCentral Engage
Responses: 8
Verified Feature
SnapEngage
Responses: 80
Verified Feature
Notifications
RingCentral Engage
Responses: 9
Verified Feature
SnapEngage
Responses: 83
Verified Feature
Targeted Emails
RingCentral Engage
SnapEngage
Responses: 25
In-App Messaging
RingCentral Engage
Responses: 9
Verified Feature
SnapEngage
Responses: 39
Verified Feature
Co-Browsing
RingCentral Engage
SnapEngage
Interaction
Web Portals
RingCentral Engage
Responses: 6
SnapEngage
Responses: 17
Forum to Reponse
RingCentral Engage
Responses: 5
SnapEngage
Responses: 12
Tickets and Tagging
RingCentral Engage
Responses: 5
SnapEngage
Responses: 16
Live Chat
RingCentral Engage
Responses: 6
SnapEngage
Responses: 21
Internal Use
Customization
RingCentral Engage
SnapEngage
Responses: 65
Verified Feature
Conversation Archiving
RingCentral Engage
Responses: 7
Verified Feature
SnapEngage
Responses: 53
Verified Feature
Lead Development
RingCentral Engage
Responses: 8
Verified Feature
SnapEngage
Responses: 51
Verified Feature
Knowledge Base
RingCentral Engage
Responses: 7
Verified Feature
SnapEngage
Responses: 47
Verified Feature
Team Inbox
RingCentral Engage
Responses: 5
Verified Feature
SnapEngage
Responses: 27
Verified Feature
Customer Profiles
RingCentral Engage
Responses: 7
Verified Feature
SnapEngage
Responses: 33
Verified Feature
Reviewers' Company Size
Reviewers of RingCentral Engage were most often representing companies in the Small-Business segment, while reviewers for SnapEngage were more commonly in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
RingCentral Engage
SnapEngage
Mid-Market
(51-1000 emp.)
RingCentral Engage
SnapEngage
Enterprise
(> 1000 emp.)
RingCentral Engage
SnapEngage
Reviewers' Industry
Computer Software
12.5%
Staffing and Recruiting
8.3%
Internet
8.3%
Consumer Services
8.3%
Utilities
4.2%
Other
58.3%
Information Technology and Services
13.7%
Computer Software
13.7%
Financial Services
5.3%
Insurance
4.6%
Telecommunications
3.8%
Other
58.8%
Reviews
Most Helpful Favorable Review
User in Luxury Goods & Jewelry
I rarely experienced connectivity issues. Most of the time if it was hard to hear a client, it was due to their cell service or another form of local disruption such as wind. Calls rarely dropped and when I’m they did I was immediately able to reach back out.
Kristen F.
Administrator in Information Technology and Services
We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...
Most Helpful Critical Review
User in Broadcast Media
There wasn't anything super specific that differentiated it from other video services.
User in Staffing and Recruiting
Keyboard shortcuts can be quite confusing
Discussions
RingCentral Engage has no discussions with answers
Does SnapEngage offer HIPAA-compliant chat with third-party certification?
1 comment
Offical Response from SnapEngage
Yes! We proudly offer HIPAA-compliant chat options on all SnapEngage plans. This optional upgrade includes third-party certification and security audit logs....Read more
SnapEngage has no more discussions with answers
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