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Compare RingCentral Engage and SnapEngage

See this
side-by-side comparison of RingCentral Engage vs. SnapEngage
based on preference data from user reviews. RingCentral Engage rates 4.1/5 stars with 24 reviews. By contrast, SnapEngage rates 4.5/5 stars with 131 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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RingCentral Engage
RingCentral Engage
(24)
4.1 out of 5
RingCentral Engage
SnapEngage
SnapEngage
(131)
4.5 out of 5
SnapEngage
Star Rating
RingCentral Engage
RingCentral Engage
SnapEngage
SnapEngage
Market Segments
RingCentral Engage
RingCentral Engage
Small-Business (54.2% of reviews)
SnapEngage
SnapEngage
Mid-Market (48.1% of reviews)
Entry Level Price
RingCentral Engage
RingCentral Engage
No pricing information available
SnapEngage
SnapEngage
From $16 per user / per month

RingCentral Engage vs SnapEngage

  • Reviewers felt that RingCentral Engage meets the needs of their business better than SnapEngage.
  • When comparing quality of ongoing product support, reviewers felt that SnapEngage is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of SnapEngage over RingCentral Engage.
Categories
Shared Categories
RingCentral Engage
RingCentral Engage
SnapEngage
SnapEngage
RingCentral Engage and SnapEngage are categorized as Customer Self-Service and Live Chat
Pricing
RingCentral Engage
RingCentral Engage Pricing
Free Trial Unavailable
SnapEngage
SnapEngage Pricing
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
Contact Usper user / per month
Free Trial
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Ratings
Meets Requirements
RingCentral Engage
RingCentral Engage
8.8
Responses: 19
SnapEngage
SnapEngage
8.6
Responses: 127
Ease of Use
RingCentral Engage
RingCentral Engage
8.6
Responses: 18
SnapEngage
SnapEngage
9.2
Responses: 129
Ease of Setup
RingCentral Engage
RingCentral Engage
Not enough data available
SnapEngage
SnapEngage
8.9
Responses: 82
Ease of Admin
RingCentral Engage
RingCentral Engage
Not enough data available
SnapEngage
SnapEngage
8.9
Responses: 81
Quality of Support
RingCentral Engage
RingCentral Engage
8.0
Responses: 14
SnapEngage
SnapEngage
9.1
Responses: 116
Ease of Doing Business With
RingCentral Engage
RingCentral Engage
Not enough data available
SnapEngage
SnapEngage
9.4
Responses: 80
Product Direction (% positive)
RingCentral Engage
RingCentral Engage
5.5
Responses: 18
SnapEngage
SnapEngage
8.3
Responses: 127
Features
Knowledge Share
Knowledge Base
RingCentral Engage
RingCentral Engage
Not enough data available
SnapEngage
SnapEngage
8.8
Responses: 18
Searchable Articles
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
SnapEngage
SnapEngage
8.4
Responses: 16
Community Forums
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
SnapEngage
SnapEngage
Feature Not Available
Interactive FAQs & Forums
RingCentral Engage
RingCentral Engage
9.3
Responses: 5
SnapEngage
SnapEngage
Feature Not Available
Communication
Pop-up Chat
RingCentral Engage
RingCentral Engage
9.4
Responses: 8
Verified Feature
SnapEngage
SnapEngage
9.0
Responses: 80
Verified Feature
Notifications
RingCentral Engage
RingCentral Engage
8.5
Responses: 9
Verified Feature
SnapEngage
SnapEngage
8.4
Responses: 83
Verified Feature
Targeted Emails
RingCentral Engage
RingCentral Engage
Not enough data available
SnapEngage
SnapEngage
7.7
Responses: 25
In-App Messaging
RingCentral Engage
RingCentral Engage
8.5
Responses: 9
Verified Feature
SnapEngage
SnapEngage
7.9
Responses: 39
Verified Feature
Co-Browsing
RingCentral Engage
RingCentral Engage
Not enough data available
SnapEngage
SnapEngage
Not enough data available
Interaction
Web Portals
RingCentral Engage
RingCentral Engage
9.2
Responses: 6
SnapEngage
SnapEngage
8.8
Responses: 17
Forum to Reponse
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
SnapEngage
SnapEngage
8.8
Responses: 12
Tickets and Tagging
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
SnapEngage
SnapEngage
8.6
Responses: 16
Live Chat
RingCentral Engage
RingCentral Engage
9.2
Responses: 6
SnapEngage
SnapEngage
9.8
Responses: 21
Internal Use
Customization
RingCentral Engage
RingCentral Engage
Not enough data available
SnapEngage
SnapEngage
8.2
Responses: 65
Verified Feature
Conversation Archiving
RingCentral Engage
RingCentral Engage
9.0
Responses: 7
Verified Feature
SnapEngage
SnapEngage
8.1
Responses: 53
Verified Feature
Lead Development
RingCentral Engage
RingCentral Engage
9.4
Responses: 8
Verified Feature
SnapEngage
SnapEngage
8.2
Responses: 51
Verified Feature
Knowledge Base
RingCentral Engage
RingCentral Engage
8.8
Responses: 7
Verified Feature
SnapEngage
SnapEngage
8.4
Responses: 47
Verified Feature
Team Inbox
RingCentral Engage
RingCentral Engage
9.3
Responses: 5
Verified Feature
SnapEngage
SnapEngage
7.5
Responses: 27
Verified Feature
Customer Profiles
RingCentral Engage
RingCentral Engage
9.3
Responses: 7
Verified Feature
SnapEngage
SnapEngage
7.6
Responses: 33
Verified Feature
Reviewers' Company Size
Reviewers of RingCentral Engage were most often representing companies in the Small-Business segment, while reviewers for SnapEngage were more commonly in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
RingCentral Engage
RingCentral Engage
54.2%
SnapEngage
SnapEngage
42.7%
Mid-Market
(51-1000 emp.)
RingCentral Engage
RingCentral Engage
25.0%
SnapEngage
SnapEngage
48.1%
Enterprise
(> 1000 emp.)
RingCentral Engage
RingCentral Engage
20.8%
SnapEngage
SnapEngage
9.2%
Reviewers' Industry
RingCentral Engage
RingCentral Engage Industry
Computer Software
12.5%
Staffing and Recruiting
8.3%
Internet
8.3%
Consumer Services
8.3%
Utilities
4.2%
Other
58.3%
SnapEngage
SnapEngage Industry
Information Technology and Services
13.7%
Computer Software
13.7%
Financial Services
5.3%
Insurance
4.6%
Telecommunications
3.8%
Other
58.8%
Reviews
Most Helpful Favorable Review
RingCentral Engage
GM
User in Luxury Goods & Jewelry

I rarely experienced connectivity issues. Most of the time if it was hard to hear a client, it was due to their cell service or another form of local disruption such as wind. Calls rarely dropped and when I’m they did I was immediately able to reach back out.

SnapEngage
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
RingCentral Engage
G
User in Broadcast Media

There wasn't anything super specific that differentiated it from other video services.

SnapEngage
GS
User in Staffing and Recruiting

Keyboard shortcuts can be quite confusing

Discussions
RingCentral Engage
RingCentral Engage Discussions
Monty the Mongoose crying
RingCentral Engage has no discussions with answers
SnapEngage
SnapEngage Discussions
Does SnapEngage offer HIPAA-compliant chat with third-party certification?
1 comment
Offical Response from SnapEngage
Yes! We proudly offer HIPAA-compliant chat options on all SnapEngage plans. This optional upgrade includes third-party certification and security audit logs....Read more
Monty the Mongoose crying
SnapEngage has no more discussions with answers
Screenshots
RingCentral Engage
RingCentral Engage Screenshots
Downloads
RingCentral Engage
RingCentral Engage Downloads
No downloads provided
SnapEngage
SnapEngage Downloads
No downloads provided
Ask RingCentral Engage a QuestionContact RingCentral EngageAsk SnapEngage a QuestionContact SnapEngage
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