Compare RingCentral Engage and ServiceNow Now Platform
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side-by-side comparison of RingCentral Engage vs. ServiceNow Now Platform
based on preference data from user reviews. RingCentral Engage rates 4.1/5 stars with 24 reviews. By contrast, ServiceNow Now Platform rates 4.0/5 stars with 248 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 RingCentral Engage |  ServiceNow Now Platform | |
| Star Rating | RingCentral Engage | ServiceNow Now Platform |
| Market Segments | RingCentral Engage Small-Business (54.2% of reviews) | ServiceNow Now Platform Enterprise (78.1% of reviews) |
| Entry Level Price | RingCentral Engage No pricing information available | ServiceNow Now Platform No pricing information available |
RingCentral Engage vs ServiceNow Now Platform
- Reviewers felt that RingCentral Engage meets the needs of their business better than ServiceNow Now Platform.
- When comparing quality of ongoing product support, reviewers felt that ServiceNow Now Platform is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of ServiceNow Now Platform over RingCentral Engage.
Categories
Shared Categories
RingCentral Engage and ServiceNow Now Platform are categorized as Customer Self-Service
Unique Categories
RingCentral Engage is categorized as Contact Center Operations, Contact Center Workforce, Help Desk, Employee Monitoring, Live Chat, Social Customer Service, UCaaS Platforms, Customer Communications Management, Complaint Management, and Conversational Customer Engagement
ServiceNow Now Platform is categorized as Survey, Cloud Platform as a Service (PaaS), Subscription Management, Portals, Test Automation, Application Performance Monitoring (APM), Configuration Management, Low-Code Development Platforms, Mobile Development Platforms, Cloud Communication Platforms, Life Insurance Policy Administration Systems, Task Management, API Management, Bot Platforms, Encryption, Workflow Management, Other Integrated Development Environments (IDE), and Enterprise Wiki
Pricing
Free Trial Unavailable
Free Trial Unavailable
Ratings
Meets Requirements
RingCentral Engage
Responses: 19
ServiceNow Now Platform
Responses: 222
Ease of Use
RingCentral Engage
Responses: 18
ServiceNow Now Platform
Responses: 221
Ease of Setup
RingCentral Engage
Not enough data availableServiceNow Now Platform
Responses: 69
Ease of Admin
RingCentral Engage
Not enough data availableServiceNow Now Platform
Responses: 70
Quality of Support
RingCentral Engage
Responses: 14
ServiceNow Now Platform
Responses: 185
Ease of Doing Business With
RingCentral Engage
Not enough data availableServiceNow Now Platform
Responses: 71
Product Direction (% positive)
RingCentral Engage
Responses: 18
ServiceNow Now Platform
Responses: 216
Features
Knowledge Share
Knowledge Base
RingCentral Engage
ServiceNow Now Platform
Searchable Articles
RingCentral Engage
Responses: 5
ServiceNow Now Platform
Community Forums
RingCentral Engage
Responses: 5
ServiceNow Now Platform
Interactive FAQs & Forums
RingCentral Engage
Responses: 5
ServiceNow Now Platform
Interaction
Web Portals
RingCentral Engage
Responses: 6
ServiceNow Now Platform
Forum to Reponse
RingCentral Engage
Responses: 5
ServiceNow Now Platform
Tickets and Tagging
RingCentral Engage
Responses: 5
ServiceNow Now Platform
Live Chat
RingCentral Engage
Responses: 6
ServiceNow Now Platform
Reviewers' Company Size
Reviewers of RingCentral Engage were most often representing companies in the Small-Business segment, while reviewers for ServiceNow Now Platform were more commonly in the Enterprise segment.
Small-Business
(50 or fewer emp.)
RingCentral Engage
ServiceNow Now Platform
Mid-Market
(51-1000 emp.)
RingCentral Engage
ServiceNow Now Platform
Enterprise
(> 1000 emp.)
RingCentral Engage
ServiceNow Now Platform
Reviewers' Industry
Computer Software
12.5%
Staffing and Recruiting
8.3%
Internet
8.3%
Consumer Services
8.3%
Utilities
4.2%
Other
58.3%
Information Technology and Services
30.5%
Hospital & Health Care
7.3%
Higher Education
5.6%
Computer Software
5.2%
Financial Services
4.3%
Other
47.2%
Reviews
Most Helpful Favorable Review
User in Luxury Goods & Jewelry
I rarely experienced connectivity issues. Most of the time if it was hard to hear a client, it was due to their cell service or another form of local disruption such as wind. Calls rarely dropped and when I’m they did I was immediately able to reach back out.
Nathan N.
Administrator in Internet
ServiceNow can do anything you want it to. It all depends on the level of effort to make it work the way you want. They continually add feature, and facelifts. Support is great, and we have only had one outage that lasted 2 minutes in the 3 years we have...
Most Helpful Critical Review
User in Broadcast Media
There wasn't anything super specific that differentiated it from other video services.
User in Insurance
Everything: ServiceNow has no idea about ITIL, they took ITIL and flipped it upside down. Their system is broken and doesn't work properly. Imagine you go to a car dealer to buy a new car. You pay the money and you get the keys. When you get outside to...
Top Alternatives
Discussions
RingCentral Engage has no discussions with answers
ServiceNow Now Platform has no discussions with answers
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