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Compare RingCentral Engage and Salesforce Service Cloud

See this
side-by-side comparison of RingCentral Engage vs. Salesforce Service Cloud
based on preference data from user reviews. RingCentral Engage rates 4.1/5 stars with 24 reviews. By contrast, Salesforce Service Cloud rates 4.1/5 stars with 1,533 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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RingCentral Engage
RingCentral Engage
(24)
4.1 out of 5
RingCentral Engage
Salesforce Service Cloud
Salesforce Service Cloud
(1,533)
4.1 out of 5
Salesforce Service Cloud
Optimized for quick response
Star Rating
RingCentral Engage
RingCentral Engage
Salesforce Service Cloud
Salesforce Service Cloud
Market Segments
RingCentral Engage
RingCentral Engage
Small-Business (54.2% of reviews)
Salesforce Service Cloud
Salesforce Service Cloud
Mid-Market (42.4% of reviews)
Entry Level Price
RingCentral Engage
RingCentral Engage
No pricing information available
Salesforce Service Cloud
Salesforce Service Cloud
$ 25 USD Per user/month (billed annually)

RingCentral Engage vs Salesforce Service Cloud

  • Reviewers felt that RingCentral Engage meets the needs of their business better than Salesforce Service Cloud.
  • When comparing quality of ongoing product support, RingCentral Engage and Salesforce Service Cloud provide similar levels of assistance.
  • For feature updates and roadmaps, our reviewers preferred the direction of Salesforce Service Cloud over RingCentral Engage.
Categories
Shared Categories
RingCentral Engage
RingCentral Engage
Salesforce Service Cloud
Salesforce Service Cloud
RingCentral Engage and Salesforce Service Cloud are categorized as Customer Self-Service, Help Desk, Live Chat, and Social Customer Service
Unique Categories
Salesforce Service Cloud
Salesforce Service Cloud has no unique categories
Pricing
RingCentral Engage
RingCentral Engage Pricing
Free Trial Unavailable
Salesforce Service Cloud
Salesforce Service Cloud Pricing
Service Essentials Edition
$ 25 USDPer user/month (billed annually)
Professional Edition
$ 75 USDPer user/month (billed annually)
Enterprise Edition
$ 150 USDPer user/month (billed annually)
Unlimited Edition
$ 300 USDPer user/month (billed annually)
Free Trial
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Ratings
Meets Requirements
RingCentral Engage
RingCentral Engage
8.8
Responses: 19
Salesforce Service Cloud
Salesforce Service Cloud
8.4
Responses: 1282
Ease of Use
RingCentral Engage
RingCentral Engage
8.6
Responses: 18
Salesforce Service Cloud
Salesforce Service Cloud
8.0
Responses: 1285
Ease of Setup
RingCentral Engage
RingCentral Engage
Not enough data available
Salesforce Service Cloud
Salesforce Service Cloud
7.4
Responses: 538
Ease of Admin
RingCentral Engage
RingCentral Engage
Not enough data available
Salesforce Service Cloud
Salesforce Service Cloud
7.8
Responses: 540
Quality of Support
RingCentral Engage
RingCentral Engage
8.0
Responses: 14
Salesforce Service Cloud
Salesforce Service Cloud
8.0
Responses: 1128
Ease of Doing Business With
RingCentral Engage
RingCentral Engage
Not enough data available
Salesforce Service Cloud
Salesforce Service Cloud
8.4
Responses: 528
Product Direction (% positive)
RingCentral Engage
RingCentral Engage
5.5
Responses: 18
Salesforce Service Cloud
Salesforce Service Cloud
7.7
Responses: 1268
Features
Ticket and Case Management
Ticket creation user experience
RingCentral Engage
RingCentral Engage
Not enough data available
Salesforce Service Cloud
Salesforce Service Cloud
8.3
Responses: 787
Verified Feature
Ticket response user experience
RingCentral Engage
RingCentral Engage
Not enough data available
Salesforce Service Cloud
Salesforce Service Cloud
8.2
Responses: 785
Verified Feature
Workflow
RingCentral Engage
RingCentral Engage
Not enough data available
Salesforce Service Cloud
Salesforce Service Cloud
8.1
Responses: 816
Verified Feature
Response Automation
RingCentral Engage
RingCentral Engage
Not enough data available
Salesforce Service Cloud
Salesforce Service Cloud
8.1
Responses: 750
Verified Feature
SLA Management
RingCentral Engage
RingCentral Engage
Not enough data available
Salesforce Service Cloud
Salesforce Service Cloud
8.1
Responses: 592
Attachments/Screencasts
RingCentral Engage
RingCentral Engage
Not enough data available
Salesforce Service Cloud
Salesforce Service Cloud
7.7
Responses: 768
Verified Feature
Ticket Collaboration
RingCentral Engage
RingCentral Engage
Not enough data available
Salesforce Service Cloud
Salesforce Service Cloud
8.1
Responses: 744
Verified Feature
Customer and Contacts Database
RingCentral Engage
RingCentral Engage
Not enough data available
Salesforce Service Cloud
Salesforce Service Cloud
8.3
Responses: 644
Verified Feature
Knowledge Share
Knowledge Base
RingCentral Engage
RingCentral Engage
Not enough data available
Salesforce Service Cloud
Salesforce Service Cloud
8.4
Responses: 202
Searchable Articles
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
Salesforce Service Cloud
Salesforce Service Cloud
8.1
Responses: 195
Community Forums
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
Salesforce Service Cloud
Salesforce Service Cloud
8.1
Responses: 171
Interactive FAQs & Forums
RingCentral Engage
RingCentral Engage
9.3
Responses: 5
Salesforce Service Cloud
Salesforce Service Cloud
8.0
Responses: 168
Communication
Pop-up Chat
RingCentral Engage
RingCentral Engage
9.4
Responses: 8
Verified Feature
Salesforce Service Cloud
Salesforce Service Cloud
8.2
Responses: 61
Verified Feature
Notifications
RingCentral Engage
RingCentral Engage
8.5
Responses: 9
Verified Feature
Salesforce Service Cloud
Salesforce Service Cloud
8.2
Responses: 67
Verified Feature
Targeted Emails
RingCentral Engage
RingCentral Engage
Not enough data available
Salesforce Service Cloud
Salesforce Service Cloud
8.0
Responses: 40
Verified Feature
In-App Messaging
RingCentral Engage
RingCentral Engage
8.5
Responses: 9
Verified Feature
Salesforce Service Cloud
Salesforce Service Cloud
8.3
Responses: 54
Verified Feature
Co-Browsing
RingCentral Engage
RingCentral Engage
Not enough data available
Salesforce Service Cloud
Salesforce Service Cloud
8.8
Responses: 8
Process
Mentions
RingCentral Engage
RingCentral Engage
9.0
Responses: 5
Salesforce Service Cloud
Salesforce Service Cloud
8.7
Responses: 25
Tickets
RingCentral Engage
RingCentral Engage
Not enough data available
Salesforce Service Cloud
Salesforce Service Cloud
8.6
Responses: 31
Macros
RingCentral Engage
RingCentral Engage
Feature Not Available
Salesforce Service Cloud
Salesforce Service Cloud
8.7
Responses: 25
Collaboration
RingCentral Engage
RingCentral Engage
8.0
Responses: 5
Salesforce Service Cloud
Salesforce Service Cloud
8.6
Responses: 30
Interaction
Web Portals
RingCentral Engage
RingCentral Engage
9.2
Responses: 6
Salesforce Service Cloud
Salesforce Service Cloud
8.2
Responses: 184
Forum to Reponse
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
Salesforce Service Cloud
Salesforce Service Cloud
8.1
Responses: 156
Tickets and Tagging
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
Salesforce Service Cloud
Salesforce Service Cloud
8.4
Responses: 193
Live Chat
RingCentral Engage
RingCentral Engage
9.2
Responses: 6
Salesforce Service Cloud
Salesforce Service Cloud
8.2
Responses: 147
Internal Use
Customization
RingCentral Engage
RingCentral Engage
Not enough data available
Salesforce Service Cloud
Salesforce Service Cloud
8.2
Responses: 370
Verified Feature
Conversation Archiving
RingCentral Engage
RingCentral Engage
9.0
Responses: 7
Verified Feature
Salesforce Service Cloud
Salesforce Service Cloud
8.4
Responses: 58
Verified Feature
Lead Development
RingCentral Engage
RingCentral Engage
9.4
Responses: 8
Verified Feature
Salesforce Service Cloud
Salesforce Service Cloud
8.4
Responses: 55
Verified Feature
Knowledge Base
RingCentral Engage
RingCentral Engage
8.8
Responses: 7
Verified Feature
Salesforce Service Cloud
Salesforce Service Cloud
7.9
Responses: 65
Verified Feature
Team Inbox
RingCentral Engage
RingCentral Engage
9.3
Responses: 5
Verified Feature
Salesforce Service Cloud
Salesforce Service Cloud
8.7
Responses: 57
Verified Feature
Customer Profiles
RingCentral Engage
RingCentral Engage
9.3
Responses: 7
Verified Feature
Salesforce Service Cloud
Salesforce Service Cloud
8.5
Responses: 66
Verified Feature
Channels
Email
RingCentral Engage
RingCentral Engage
Not enough data available
Salesforce Service Cloud
Salesforce Service Cloud
8.5
Responses: 31
Social
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
Salesforce Service Cloud
Salesforce Service Cloud
8.5
Responses: 28
Live Chat
RingCentral Engage
RingCentral Engage
Not enough data available
Salesforce Service Cloud
Salesforce Service Cloud
8.2
Responses: 26
Phone
RingCentral Engage
RingCentral Engage
9.0
Responses: 5
Salesforce Service Cloud
Salesforce Service Cloud
8.9
Responses: 25
Text
RingCentral Engage
RingCentral Engage
8.9
Responses: 6
Salesforce Service Cloud
Salesforce Service Cloud
8.8
Responses: 24
Insight
Surveys
RingCentral Engage
RingCentral Engage
Not enough data available
Salesforce Service Cloud
Salesforce Service Cloud
8.9
Responses: 26
Reporting
RingCentral Engage
RingCentral Engage
Not enough data available
Salesforce Service Cloud
Salesforce Service Cloud
9.0
Responses: 30
Visitor Activity
RingCentral Engage
RingCentral Engage
Feature Not Available
Salesforce Service Cloud
Salesforce Service Cloud
8.6
Responses: 7
Help Desk
RingCentral Engage
RingCentral Engage
9.3
Responses: 5
Salesforce Service Cloud
Salesforce Service Cloud
8.8
Responses: 28
Communication Channels
Customer Portal
RingCentral Engage
RingCentral Engage
Not enough data available
Salesforce Service Cloud
Salesforce Service Cloud
8.2
Responses: 639
Verified Feature
Email to Case
RingCentral Engage
RingCentral Engage
Not enough data available
Salesforce Service Cloud
Salesforce Service Cloud
8.5
Responses: 795
Verified Feature
Chat/Live Support
RingCentral Engage
RingCentral Engage
Not enough data available
Salesforce Service Cloud
Salesforce Service Cloud
7.9
Responses: 489
Social Integration
RingCentral Engage
RingCentral Engage
Not enough data available
Salesforce Service Cloud
Salesforce Service Cloud
8.0
Responses: 452
Verified Feature
Voice
RingCentral Engage
RingCentral Engage
Not enough data available
Salesforce Service Cloud
Salesforce Service Cloud
8.1
Responses: 438
Platform
Mobile User Support
RingCentral Engage
RingCentral Engage
Not enough data available
Salesforce Service Cloud
Salesforce Service Cloud
7.8
Responses: 242
Verified Feature
Customization
RingCentral Engage
RingCentral Engage
Not enough data available
Salesforce Service Cloud
Salesforce Service Cloud
8.2
Responses: 370
Verified Feature
User, Role, and Access Management
RingCentral Engage
RingCentral Engage
Not enough data available
Salesforce Service Cloud
Salesforce Service Cloud
8.5
Responses: 350
Verified Feature
Integration
RingCentral Engage
RingCentral Engage
Not enough data available
Salesforce Service Cloud
Salesforce Service Cloud
8.0
Responses: 280
Verified Feature
Reporting
RingCentral Engage
RingCentral Engage
Not enough data available
Salesforce Service Cloud
Salesforce Service Cloud
8.0
Responses: 763
Verified Feature
Dashboards
RingCentral Engage
RingCentral Engage
Not enough data available
Salesforce Service Cloud
Salesforce Service Cloud
8.1
Responses: 776
Verified Feature
Reviewers' Company Size
Reviewers of RingCentral Engage were most often representing companies in the Small-Business segment, while reviewers for Salesforce Service Cloud were more commonly in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
RingCentral Engage
RingCentral Engage
54.2%
Salesforce Service Cloud
Salesforce Service Cloud
24.2%
Mid-Market
(51-1000 emp.)
RingCentral Engage
RingCentral Engage
25.0%
Salesforce Service Cloud
Salesforce Service Cloud
42.4%
Enterprise
(> 1000 emp.)
RingCentral Engage
RingCentral Engage
20.8%
Salesforce Service Cloud
Salesforce Service Cloud
33.4%
Reviewers' Industry
RingCentral Engage
RingCentral Engage Industry
Computer Software
12.5%
Staffing and Recruiting
8.3%
Internet
8.3%
Consumer Services
8.3%
Utilities
4.2%
Other
58.3%
Salesforce Service Cloud
Salesforce Service Cloud Industry
Computer Software
15.8%
Information Technology and Services
13.9%
Internet
7.6%
Hospital & Health Care
3.4%
Financial Services
3.4%
Other
55.8%
Reviews
Most Helpful Favorable Review
RingCentral Engage
GM
User in Luxury Goods & Jewelry

I rarely experienced connectivity issues. Most of the time if it was hard to hear a client, it was due to their cell service or another form of local disruption such as wind. Calls rarely dropped and when I’m they did I was immediately able to reach back out.

Salesforce Service Cloud
GO
User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
RingCentral Engage
G
User in Broadcast Media

There wasn't anything super specific that differentiated it from other video services.

Salesforce Service Cloud
Henry K.
Administrator in E-Learning

I dislike that I can't search for past support cases by their tags/labels. I want to be able to click on a label and see all from that label. I also hate that I can't forward support tickets easily.

Discussions
RingCentral Engage
RingCentral Engage Discussions
Monty the Mongoose crying
RingCentral Engage has no discussions with answers
Salesforce Service Cloud
Salesforce Service Cloud Discussions
How do I integrate my other products and systems with Service Cloud?
1 comment
G2
Salesforce provides heaps of ways to integrate your salesforce platform to external systems via the api. You can check out this salesforce service cloud faq...Read more
Monty the Mongoose crying
Salesforce Service Cloud has no more discussions with answers
Screenshots
RingCentral Engage
RingCentral Engage Screenshots
Salesforce Service Cloud
Salesforce Service Cloud Screenshots
Downloads
RingCentral Engage
RingCentral Engage Downloads
No downloads provided
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