Compare RingCentral Engage and Salesforce Service Cloud
See this
side-by-side comparison of RingCentral Engage vs. Salesforce Service Cloud
based on preference data from user reviews. RingCentral Engage rates 4.1/5 stars with 24 reviews. By contrast, Salesforce Service Cloud rates 4.1/5 stars with 1,533 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 RingCentral Engage |  Salesforce Service Cloud Optimized for quick response | |
| Star Rating | RingCentral Engage | Salesforce Service Cloud |
| Market Segments | RingCentral Engage Small-Business (54.2% of reviews) | Salesforce Service Cloud Mid-Market (42.4% of reviews) |
| Entry Level Price | RingCentral Engage No pricing information available | Salesforce Service Cloud $ 25 USD Per user/month (billed annually) |
RingCentral Engage vs Salesforce Service Cloud
- Reviewers felt that RingCentral Engage meets the needs of their business better than Salesforce Service Cloud.
- When comparing quality of ongoing product support, RingCentral Engage and Salesforce Service Cloud provide similar levels of assistance.
- For feature updates and roadmaps, our reviewers preferred the direction of Salesforce Service Cloud over RingCentral Engage.
Categories
Shared Categories
RingCentral Engage and Salesforce Service Cloud are categorized as Customer Self-Service, Help Desk, Live Chat, and Social Customer Service
Unique Categories
RingCentral Engage is categorized as Contact Center Operations, Contact Center Workforce, Employee Monitoring, UCaaS Platforms, Customer Communications Management, Complaint Management, and Conversational Customer Engagement
Salesforce Service Cloud has no unique categories
Pricing
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‐
‐
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Free Trial Unavailable
Service Essentials Edition
$ 25 USDPer user/month (billed annually)
Professional Edition
$ 75 USDPer user/month (billed annually)
Enterprise Edition
$ 150 USDPer user/month (billed annually)
Unlimited Edition
$ 300 USDPer user/month (billed annually)
Free Trial
Ratings
Meets Requirements
RingCentral Engage
Responses: 19
Salesforce Service Cloud
Responses: 1282
Ease of Use
RingCentral Engage
Responses: 18
Salesforce Service Cloud
Responses: 1285
Ease of Setup
RingCentral Engage
Not enough data availableSalesforce Service Cloud
Responses: 538
Ease of Admin
RingCentral Engage
Not enough data availableSalesforce Service Cloud
Responses: 540
Quality of Support
RingCentral Engage
Responses: 14
Salesforce Service Cloud
Responses: 1128
Ease of Doing Business With
RingCentral Engage
Not enough data availableSalesforce Service Cloud
Responses: 528
Product Direction (% positive)
RingCentral Engage
Responses: 18
Salesforce Service Cloud
Responses: 1268
Features
Ticket and Case Management
Ticket creation user experience
RingCentral Engage
Salesforce Service Cloud
Responses: 787
Verified Feature
Ticket response user experience
RingCentral Engage
Salesforce Service Cloud
Responses: 785
Verified Feature
Workflow
RingCentral Engage
Salesforce Service Cloud
Responses: 816
Verified Feature
Response Automation
RingCentral Engage
Salesforce Service Cloud
Responses: 750
Verified Feature
SLA Management
RingCentral Engage
Salesforce Service Cloud
Responses: 592
Attachments/Screencasts
RingCentral Engage
Salesforce Service Cloud
Responses: 768
Verified Feature
Ticket Collaboration
RingCentral Engage
Salesforce Service Cloud
Responses: 744
Verified Feature
Customer and Contacts Database
RingCentral Engage
Salesforce Service Cloud
Responses: 644
Verified Feature
Knowledge Share
Knowledge Base
RingCentral Engage
Salesforce Service Cloud
Responses: 202
Searchable Articles
RingCentral Engage
Responses: 5
Salesforce Service Cloud
Responses: 195
Community Forums
RingCentral Engage
Responses: 5
Salesforce Service Cloud
Responses: 171
Interactive FAQs & Forums
RingCentral Engage
Responses: 5
Salesforce Service Cloud
Responses: 168
Communication
Pop-up Chat
RingCentral Engage
Responses: 8
Verified Feature
Salesforce Service Cloud
Responses: 61
Verified Feature
Notifications
RingCentral Engage
Responses: 9
Verified Feature
Salesforce Service Cloud
Responses: 67
Verified Feature
Targeted Emails
RingCentral Engage
Salesforce Service Cloud
Responses: 40
Verified Feature
In-App Messaging
RingCentral Engage
Responses: 9
Verified Feature
Salesforce Service Cloud
Responses: 54
Verified Feature
Co-Browsing
RingCentral Engage
Salesforce Service Cloud
Responses: 8
Process
Mentions
RingCentral Engage
Responses: 5
Salesforce Service Cloud
Responses: 25
Tickets
RingCentral Engage
Salesforce Service Cloud
Responses: 31
Macros
RingCentral Engage
Salesforce Service Cloud
Responses: 25
Collaboration
RingCentral Engage
Responses: 5
Salesforce Service Cloud
Responses: 30
Interaction
Web Portals
RingCentral Engage
Responses: 6
Salesforce Service Cloud
Responses: 184
Forum to Reponse
RingCentral Engage
Responses: 5
Salesforce Service Cloud
Responses: 156
Tickets and Tagging
RingCentral Engage
Responses: 5
Salesforce Service Cloud
Responses: 193
Live Chat
RingCentral Engage
Responses: 6
Salesforce Service Cloud
Responses: 147
Internal Use
Customization
RingCentral Engage
Salesforce Service Cloud
Responses: 370
Verified Feature
Conversation Archiving
RingCentral Engage
Responses: 7
Verified Feature
Salesforce Service Cloud
Responses: 58
Verified Feature
Lead Development
RingCentral Engage
Responses: 8
Verified Feature
Salesforce Service Cloud
Responses: 55
Verified Feature
Knowledge Base
RingCentral Engage
Responses: 7
Verified Feature
Salesforce Service Cloud
Responses: 65
Verified Feature
Team Inbox
RingCentral Engage
Responses: 5
Verified Feature
Salesforce Service Cloud
Responses: 57
Verified Feature
Customer Profiles
RingCentral Engage
Responses: 7
Verified Feature
Salesforce Service Cloud
Responses: 66
Verified Feature
Channels
Email
RingCentral Engage
Salesforce Service Cloud
Responses: 31
Social
RingCentral Engage
Responses: 5
Salesforce Service Cloud
Responses: 28
Live Chat
RingCentral Engage
Salesforce Service Cloud
Responses: 26
Phone
RingCentral Engage
Responses: 5
Salesforce Service Cloud
Responses: 25
Text
RingCentral Engage
Responses: 6
Salesforce Service Cloud
Responses: 24
Insight
Surveys
RingCentral Engage
Salesforce Service Cloud
Responses: 26
Reporting
RingCentral Engage
Salesforce Service Cloud
Responses: 30
Visitor Activity
RingCentral Engage
Salesforce Service Cloud
Responses: 7
Help Desk
RingCentral Engage
Responses: 5
Salesforce Service Cloud
Responses: 28
Communication Channels
Customer Portal
RingCentral Engage
Salesforce Service Cloud
Responses: 639
Verified Feature
Email to Case
RingCentral Engage
Salesforce Service Cloud
Responses: 795
Verified Feature
Chat/Live Support
RingCentral Engage
Salesforce Service Cloud
Responses: 489
Social Integration
RingCentral Engage
Salesforce Service Cloud
Responses: 452
Verified Feature
Voice
RingCentral Engage
Salesforce Service Cloud
Responses: 438
Platform
Mobile User Support
RingCentral Engage
Salesforce Service Cloud
Responses: 242
Verified Feature
Customization
RingCentral Engage
Salesforce Service Cloud
Responses: 370
Verified Feature
User, Role, and Access Management
RingCentral Engage
Salesforce Service Cloud
Responses: 350
Verified Feature
Integration
RingCentral Engage
Salesforce Service Cloud
Responses: 280
Verified Feature
Reporting
RingCentral Engage
Salesforce Service Cloud
Responses: 763
Verified Feature
Dashboards
RingCentral Engage
Salesforce Service Cloud
Responses: 776
Verified Feature
Reviewers' Company Size
Reviewers of RingCentral Engage were most often representing companies in the Small-Business segment, while reviewers for Salesforce Service Cloud were more commonly in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
RingCentral Engage
Salesforce Service Cloud
Mid-Market
(51-1000 emp.)
RingCentral Engage
Salesforce Service Cloud
Enterprise
(> 1000 emp.)
RingCentral Engage
Salesforce Service Cloud
Reviewers' Industry
Computer Software
12.5%
Staffing and Recruiting
8.3%
Internet
8.3%
Consumer Services
8.3%
Utilities
4.2%
Other
58.3%
Computer Software
15.8%
Information Technology and Services
13.9%
Internet
7.6%
Hospital & Health Care
3.4%
Financial Services
3.4%
Other
55.8%
Reviews
Most Helpful Favorable Review
User in Luxury Goods & Jewelry
I rarely experienced connectivity issues. Most of the time if it was hard to hear a client, it was due to their cell service or another form of local disruption such as wind. Calls rarely dropped and when I’m they did I was immediately able to reach back out.
User in Online Media
Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...
Most Helpful Critical Review
User in Broadcast Media
There wasn't anything super specific that differentiated it from other video services.
Henry K.
Administrator in E-Learning
I dislike that I can't search for past support cases by their tags/labels. I want to be able to click on a label and see all from that label. I also hate that I can't forward support tickets easily.
Top Alternatives
Discussions
RingCentral Engage has no discussions with answers
How do I integrate my other products and systems with Service Cloud?
1 comment
G2
Salesforce provides heaps of ways to integrate your salesforce platform to external systems via the api. You can check out this salesforce service cloud faq...Read more
Salesforce Service Cloud has no more discussions with answers
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