Compare RingCentral Engage and Salesforce Knowledge
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side-by-side comparison of RingCentral Engage vs. Salesforce Knowledge
based on preference data from user reviews. RingCentral Engage rates 4.1/5 stars with 24 reviews. By contrast, Salesforce Knowledge rates 4.0/5 stars with 18 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 RingCentral Engage |  Salesforce Knowledge | |
| Star Rating | RingCentral Engage | Salesforce Knowledge |
| Market Segments | RingCentral Engage Small-Business (54.2% of reviews) | Salesforce Knowledge Mid-Market (40.0% of reviews) |
| Entry Level Price | RingCentral Engage No pricing information available | Salesforce Knowledge No pricing information available |
RingCentral Engage vs Salesforce Knowledge
- Reviewers felt that RingCentral Engage meets the needs of their business better than Salesforce Knowledge.
- When comparing quality of ongoing product support, reviewers felt that Salesforce Knowledge is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Salesforce Knowledge over RingCentral Engage.
Categories
Shared Categories
RingCentral Engage and Salesforce Knowledge are categorized as Customer Self-Service
Unique Categories
RingCentral Engage is categorized as Contact Center Operations, Contact Center Workforce, Help Desk, Employee Monitoring, Live Chat, Social Customer Service, UCaaS Platforms, Customer Communications Management, Complaint Management, and Conversational Customer Engagement
Salesforce Knowledge is categorized as Contact Center Knowledge Base
Pricing
Free Trial Unavailable
Free Trial Unavailable
Ratings
Meets Requirements
RingCentral Engage
Responses: 19
Salesforce Knowledge
Responses: 11
Ease of Use
RingCentral Engage
Responses: 18
Salesforce Knowledge
Responses: 11
Ease of Setup
RingCentral Engage
Not enough data availableSalesforce Knowledge
Responses: 7
Ease of Admin
RingCentral Engage
Not enough data availableSalesforce Knowledge
Responses: 7
Quality of Support
RingCentral Engage
Responses: 14
Salesforce Knowledge
Responses: 11
Ease of Doing Business With
RingCentral Engage
Not enough data availableSalesforce Knowledge
Responses: 7
Product Direction (% positive)
RingCentral Engage
Responses: 18
Salesforce Knowledge
Responses: 11
Features
Knowledge Share
Knowledge Base
RingCentral Engage
Salesforce Knowledge
Responses: 10
Searchable Articles
RingCentral Engage
Responses: 5
Salesforce Knowledge
Responses: 10
Community Forums
RingCentral Engage
Responses: 5
Salesforce Knowledge
Responses: 9
Interactive FAQs & Forums
RingCentral Engage
Responses: 5
Salesforce Knowledge
Responses: 7
Interaction
Web Portals
RingCentral Engage
Responses: 6
Salesforce Knowledge
Responses: 8
Forum to Reponse
RingCentral Engage
Responses: 5
Salesforce Knowledge
Responses: 7
Tickets and Tagging
RingCentral Engage
Responses: 5
Salesforce Knowledge
Responses: 7
Live Chat
RingCentral Engage
Responses: 6
Salesforce Knowledge
Responses: 7
Reviewers' Company Size
Reviewers of RingCentral Engage were most often representing companies in the Small-Business segment, while reviewers for Salesforce Knowledge were more commonly in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
RingCentral Engage
Salesforce Knowledge
Mid-Market
(51-1000 emp.)
RingCentral Engage
Salesforce Knowledge
Enterprise
(> 1000 emp.)
RingCentral Engage
Salesforce Knowledge
Reviewers' Industry
Computer Software
12.5%
Staffing and Recruiting
8.3%
Internet
8.3%
Consumer Services
8.3%
Utilities
4.2%
Other
58.3%
Computer Software
20.0%
Internet
13.3%
Human Resources
13.3%
Wholesale
6.7%
Textiles
6.7%
Other
40.0%
Reviews
Most Helpful Favorable Review
User in Luxury Goods & Jewelry
I rarely experienced connectivity issues. Most of the time if it was hard to hear a client, it was due to their cell service or another form of local disruption such as wind. Calls rarely dropped and when I’m they did I was immediately able to reach back out.
Ryan O.
Administrator in Internet
great for customers, partners, internal organizations. easy to customize as long as you have the bandwidth to develop articles.
Most Helpful Critical Review
User in Broadcast Media
There wasn't anything super specific that differentiated it from other video services.
Greg S.
Administrator in Wholesale
We only recently migrated to the SF platform and SF Knowledge replaced Zendesk. It's been seriosuly neglected by Salesforce in the transition to Lightning. The UI is just like any other SF screen, with a tiny rich text box which is impossible to use for...
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Discussions
RingCentral Engage has no discussions with answers
Salesforce Knowledge has no discussions with answers
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