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Compare RingCentral Engage and Salesforce Knowledge

See this
side-by-side comparison of RingCentral Engage vs. Salesforce Knowledge
based on preference data from user reviews. RingCentral Engage rates 4.1/5 stars with 24 reviews. By contrast, Salesforce Knowledge rates 4.0/5 stars with 18 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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RingCentral Engage
RingCentral Engage
(24)
4.1 out of 5
RingCentral Engage
Salesforce Knowledge
Salesforce Knowledge
(18)
4.0 out of 5
Salesforce Knowledge
Star Rating
RingCentral Engage
RingCentral Engage
Salesforce Knowledge
Salesforce Knowledge
Market Segments
RingCentral Engage
RingCentral Engage
Small-Business (54.2% of reviews)
Salesforce Knowledge
Salesforce Knowledge
Mid-Market (40.0% of reviews)
Entry Level Price
RingCentral Engage
RingCentral Engage
No pricing information available
Salesforce Knowledge
Salesforce Knowledge
No pricing information available

RingCentral Engage vs Salesforce Knowledge

  • Reviewers felt that RingCentral Engage meets the needs of their business better than Salesforce Knowledge.
  • When comparing quality of ongoing product support, reviewers felt that Salesforce Knowledge is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Salesforce Knowledge over RingCentral Engage.
Categories
Shared Categories
RingCentral Engage
RingCentral Engage
Salesforce Knowledge
Salesforce Knowledge
RingCentral Engage and Salesforce Knowledge are categorized as Customer Self-Service
Pricing
RingCentral Engage
RingCentral Engage Pricing
Free Trial Unavailable
Salesforce Knowledge
Salesforce Knowledge Pricing
Free Trial Unavailable
Ratings
Meets Requirements
RingCentral Engage
RingCentral Engage
8.8
Responses: 19
Salesforce Knowledge
Salesforce Knowledge
8.2
Responses: 11
Ease of Use
RingCentral Engage
RingCentral Engage
8.6
Responses: 18
Salesforce Knowledge
Salesforce Knowledge
7.6
Responses: 11
Ease of Setup
RingCentral Engage
RingCentral Engage
Not enough data available
Salesforce Knowledge
Salesforce Knowledge
6.4
Responses: 7
Ease of Admin
RingCentral Engage
RingCentral Engage
Not enough data available
Salesforce Knowledge
Salesforce Knowledge
6.7
Responses: 7
Quality of Support
RingCentral Engage
RingCentral Engage
8.0
Responses: 14
Salesforce Knowledge
Salesforce Knowledge
8.2
Responses: 11
Ease of Doing Business With
RingCentral Engage
RingCentral Engage
Not enough data available
Salesforce Knowledge
Salesforce Knowledge
8.3
Responses: 7
Product Direction (% positive)
RingCentral Engage
RingCentral Engage
5.5
Responses: 18
Salesforce Knowledge
Salesforce Knowledge
5.8
Responses: 11
Features
Knowledge Share
Knowledge Base
RingCentral Engage
RingCentral Engage
Not enough data available
Salesforce Knowledge
Salesforce Knowledge
8.7
Responses: 10
Searchable Articles
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
Salesforce Knowledge
Salesforce Knowledge
9.0
Responses: 10
Community Forums
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
Salesforce Knowledge
Salesforce Knowledge
8.3
Responses: 9
Interactive FAQs & Forums
RingCentral Engage
RingCentral Engage
9.3
Responses: 5
Salesforce Knowledge
Salesforce Knowledge
8.3
Responses: 7
Interaction
Web Portals
RingCentral Engage
RingCentral Engage
9.2
Responses: 6
Salesforce Knowledge
Salesforce Knowledge
8.8
Responses: 8
Forum to Reponse
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
Salesforce Knowledge
Salesforce Knowledge
8.8
Responses: 7
Tickets and Tagging
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
Salesforce Knowledge
Salesforce Knowledge
8.6
Responses: 7
Live Chat
RingCentral Engage
RingCentral Engage
9.2
Responses: 6
Salesforce Knowledge
Salesforce Knowledge
7.9
Responses: 7
Reviewers' Company Size
Reviewers of RingCentral Engage were most often representing companies in the Small-Business segment, while reviewers for Salesforce Knowledge were more commonly in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
RingCentral Engage
RingCentral Engage
54.2%
Salesforce Knowledge
Salesforce Knowledge
20.0%
Mid-Market
(51-1000 emp.)
RingCentral Engage
RingCentral Engage
25.0%
Salesforce Knowledge
Salesforce Knowledge
40.0%
Enterprise
(> 1000 emp.)
RingCentral Engage
RingCentral Engage
20.8%
Salesforce Knowledge
Salesforce Knowledge
40.0%
Reviewers' Industry
RingCentral Engage
RingCentral Engage Industry
Computer Software
12.5%
Staffing and Recruiting
8.3%
Internet
8.3%
Consumer Services
8.3%
Utilities
4.2%
Other
58.3%
Salesforce Knowledge
Salesforce Knowledge Industry
Computer Software
20.0%
Internet
13.3%
Human Resources
13.3%
Wholesale
6.7%
Textiles
6.7%
Other
40.0%
Reviews
Most Helpful Favorable Review
RingCentral Engage
GM
User in Luxury Goods & Jewelry

I rarely experienced connectivity issues. Most of the time if it was hard to hear a client, it was due to their cell service or another form of local disruption such as wind. Calls rarely dropped and when I’m they did I was immediately able to reach back out.

Salesforce Knowledge
Ryan O.
Administrator in Internet

great for customers, partners, internal organizations. easy to customize as long as you have the bandwidth to develop articles.

Most Helpful Critical Review
RingCentral Engage
G
User in Broadcast Media

There wasn't anything super specific that differentiated it from other video services.

Salesforce Knowledge
Greg S.
Administrator in Wholesale

We only recently migrated to the SF platform and SF Knowledge replaced Zendesk. It's been seriosuly neglected by Salesforce in the transition to Lightning. The UI is just like any other SF screen, with a tiny rich text box which is impossible to use for...

Discussions
RingCentral Engage
RingCentral Engage Discussions
Monty the Mongoose crying
RingCentral Engage has no discussions with answers
Salesforce Knowledge
Salesforce Knowledge Discussions
Monty the Mongoose crying
Salesforce Knowledge has no discussions with answers
Screenshots
RingCentral Engage
RingCentral Engage Screenshots
Salesforce Knowledge
Salesforce Knowledge Screenshots
No screenshots provided
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