Compare RingCentral Engage and livepro Knowledge Management
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side-by-side comparison of RingCentral Engage vs. livepro Knowledge Management
based on preference data from user reviews. RingCentral Engage rates 4.1/5 stars with 24 reviews. By contrast, livepro Knowledge Management rates 4.9/5 stars with 49 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 RingCentral Engage |  livepro Knowledge Management | |
| Star Rating | RingCentral Engage | livepro Knowledge Management |
| Market Segments | RingCentral Engage Small-Business (54.2% of reviews) | livepro Knowledge Management Mid-Market (63.6% of reviews) |
| Entry Level Price | RingCentral Engage No pricing information available | livepro Knowledge Management Starts from $499 unlimited users |
RingCentral Engage vs livepro Knowledge Management
- Reviewers felt that livepro Knowledge Management meets the needs of their business better than RingCentral Engage.
- When comparing quality of ongoing product support, reviewers felt that livepro Knowledge Management is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of livepro Knowledge Management over RingCentral Engage.
Categories
Shared Categories
RingCentral Engage and livepro Knowledge Management are categorized as Customer Self-Service
Unique Categories
RingCentral Engage is categorized as Contact Center Operations, Contact Center Workforce, Help Desk, Employee Monitoring, Live Chat, Social Customer Service, UCaaS Platforms, Customer Communications Management, Complaint Management, and Conversational Customer Engagement
livepro Knowledge Management is categorized as Genesys AppFoundry Marketplace, Contact Center Knowledge Base, and Work Instructions
Pricing
‐
Free Trial Unavailable
livepro Knowledgebase
Starts from $499unlimited users
Free Trial
Ratings
Meets Requirements
RingCentral Engage
Responses: 19
livepro Knowledge Management
Responses: 35
Ease of Use
RingCentral Engage
Responses: 18
livepro Knowledge Management
Responses: 36
Ease of Setup
RingCentral Engage
Not enough data availablelivepro Knowledge Management
Responses: 27
Ease of Admin
RingCentral Engage
Not enough data availablelivepro Knowledge Management
Responses: 27
Quality of Support
RingCentral Engage
Responses: 14
livepro Knowledge Management
Responses: 35
Ease of Doing Business With
RingCentral Engage
Not enough data availablelivepro Knowledge Management
Responses: 25
Product Direction (% positive)
RingCentral Engage
Responses: 18
livepro Knowledge Management
Responses: 33
Features
Knowledge Share
Knowledge Base
RingCentral Engage
livepro Knowledge Management
Searchable Articles
RingCentral Engage
Responses: 5
livepro Knowledge Management
Community Forums
RingCentral Engage
Responses: 5
livepro Knowledge Management
Interactive FAQs & Forums
RingCentral Engage
Responses: 5
livepro Knowledge Management
Interaction
Web Portals
RingCentral Engage
Responses: 6
livepro Knowledge Management
Forum to Reponse
RingCentral Engage
Responses: 5
livepro Knowledge Management
Tickets and Tagging
RingCentral Engage
Responses: 5
livepro Knowledge Management
Live Chat
RingCentral Engage
Responses: 6
livepro Knowledge Management
Reviewers' Company Size
Reviewers of RingCentral Engage were most often representing companies in the Small-Business segment, while reviewers for livepro Knowledge Management were more commonly in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
RingCentral Engage
livepro Knowledge Management
Mid-Market
(51-1000 emp.)
RingCentral Engage
livepro Knowledge Management
Enterprise
(> 1000 emp.)
RingCentral Engage
livepro Knowledge Management
Reviewers' Industry
Computer Software
12.5%
Staffing and Recruiting
8.3%
Internet
8.3%
Consumer Services
8.3%
Utilities
4.2%
Other
58.3%
Financial Services
22.7%
Government Administration
18.2%
Insurance
13.6%
Medical Practice
9.1%
Health, Wellness and Fitness
6.8%
Other
29.5%
Reviews
Most Helpful Favorable Review
User in Luxury Goods & Jewelry
I rarely experienced connectivity issues. Most of the time if it was hard to hear a client, it was due to their cell service or another form of local disruption such as wind. Calls rarely dropped and when I’m they did I was immediately able to reach back out.
Casey L.
Administrator in Financial Services
Creates consistency and increases accuracy. All whilst being able to administrate and update easily.
Most Helpful Critical Review
User in Broadcast Media
There wasn't anything super specific that differentiated it from other video services.
Consultant in Consumer Services
I don't feel there is really any dislikes. Companies must be prepared to be committed to install the solution and train people up front correctly. If this is done the benefits flow.
Top Alternatives
Discussions
RingCentral Engage has no discussions with answers
livepro Knowledge Management has no discussions with answers
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