Compare RingCentral Engage and lemtalk
See this
side-by-side comparison of RingCentral Engage vs. lemtalk
based on preference data from user reviews. RingCentral Engage rates 4.1/5 stars with 24 reviews. By contrast, lemtalk rates 4.2/5 stars with 18 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 RingCentral Engage |  lemtalk | |
| Star Rating | RingCentral Engage | lemtalk |
| Market Segments | RingCentral Engage Small-Business (54.2% of reviews) | lemtalk Small-Business (77.8% of reviews) |
| Entry Level Price | RingCentral Engage No pricing information available | lemtalk No pricing information available |
RingCentral Engage vs lemtalk
- Reviewers felt that RingCentral Engage meets the needs of their business better than lemtalk.
- When comparing quality of ongoing product support, reviewers felt that lemtalk is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of lemtalk over RingCentral Engage.
Categories
Shared Categories
RingCentral Engage and lemtalk are categorized as Customer Self-Service, Help Desk, and Live Chat
Unique Categories
RingCentral Engage is categorized as Contact Center Operations, Contact Center Workforce, Employee Monitoring, Social Customer Service, UCaaS Platforms, Customer Communications Management, Complaint Management, and Conversational Customer Engagement
lemtalk has no unique categories
Pricing
Free Trial Unavailable
Free Trial
Ratings
Meets Requirements
RingCentral Engage
Responses: 19
lemtalk
Responses: 18
Ease of Use
RingCentral Engage
Responses: 18
lemtalk
Responses: 18
Ease of Setup
RingCentral Engage
Not enough data availablelemtalk
Responses: 13
Ease of Admin
RingCentral Engage
Not enough data availablelemtalk
Responses: 14
Quality of Support
RingCentral Engage
Responses: 14
lemtalk
Responses: 18
Ease of Doing Business With
RingCentral Engage
Not enough data availablelemtalk
Responses: 14
Product Direction (% positive)
RingCentral Engage
Responses: 18
lemtalk
Responses: 16
Features
Ticket and Case Management
Ticket creation user experience
RingCentral Engage
lemtalk
Responses: 7
Verified Feature
Ticket response user experience
RingCentral Engage
lemtalk
Responses: 6
Verified Feature
Workflow
RingCentral Engage
lemtalk
Responses: 6
Verified Feature
Response Automation
RingCentral Engage
lemtalk
SLA Management
RingCentral Engage
lemtalk
Attachments/Screencasts
RingCentral Engage
lemtalk
Responses: 6
Verified Feature
Ticket Collaboration
RingCentral Engage
lemtalk
Responses: 5
Verified Feature
Customer and Contacts Database
RingCentral Engage
lemtalk
Knowledge Share
Knowledge Base
RingCentral Engage
lemtalk
Responses: 6
Searchable Articles
RingCentral Engage
Responses: 5
lemtalk
Responses: 5
Community Forums
RingCentral Engage
Responses: 5
lemtalk
Interactive FAQs & Forums
RingCentral Engage
Responses: 5
lemtalk
Responses: 5
Communication
Pop-up Chat
RingCentral Engage
Responses: 8
Verified Feature
lemtalk
Responses: 5
Verified Feature
Notifications
RingCentral Engage
Responses: 9
Verified Feature
lemtalk
Responses: 5
Verified Feature
Targeted Emails
RingCentral Engage
lemtalk
In-App Messaging
RingCentral Engage
Responses: 9
Verified Feature
lemtalk
Co-Browsing
RingCentral Engage
lemtalk
Interaction
Web Portals
RingCentral Engage
Responses: 6
lemtalk
Responses: 5
Forum to Reponse
RingCentral Engage
Responses: 5
lemtalk
Tickets and Tagging
RingCentral Engage
Responses: 5
lemtalk
Responses: 5
Live Chat
RingCentral Engage
Responses: 6
lemtalk
Responses: 6
Internal Use
Customization
RingCentral Engage
lemtalk
Responses: 6
Verified Feature
Conversation Archiving
RingCentral Engage
Responses: 7
Verified Feature
lemtalk
Lead Development
RingCentral Engage
Responses: 8
Verified Feature
lemtalk
Knowledge Base
RingCentral Engage
Responses: 7
Verified Feature
lemtalk
Team Inbox
RingCentral Engage
Responses: 5
Verified Feature
lemtalk
Customer Profiles
RingCentral Engage
Responses: 7
Verified Feature
lemtalk
Communication Channels
Customer Portal
RingCentral Engage
lemtalk
Email to Case
RingCentral Engage
lemtalk
Responses: 5
Verified Feature
Chat/Live Support
RingCentral Engage
lemtalk
Responses: 7
Verified Feature
Social Integration
RingCentral Engage
lemtalk
Voice
RingCentral Engage
lemtalk
Platform
Mobile User Support
RingCentral Engage
lemtalk
Customization
RingCentral Engage
lemtalk
Responses: 6
Verified Feature
User, Role, and Access Management
RingCentral Engage
lemtalk
Responses: 5
Verified Feature
Integration
RingCentral Engage
lemtalk
Responses: 6
Verified Feature
Reporting
RingCentral Engage
lemtalk
Responses: 5
Verified Feature
Dashboards
RingCentral Engage
lemtalk
Responses: 5
Verified Feature
Reviewers' Company Size
Reviewers of both RingCentral Engage and lemtalk were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
RingCentral Engage
lemtalk
Mid-Market
(51-1000 emp.)
RingCentral Engage
lemtalk
Enterprise
(> 1000 emp.)
RingCentral Engage
lemtalk
Reviewers' Industry
Computer Software
12.5%
Staffing and Recruiting
8.3%
Internet
8.3%
Consumer Services
8.3%
Utilities
4.2%
Other
58.3%
Internet
16.7%
Computer Software
16.7%
Retail
11.1%
Logistics and Supply Chain
11.1%
Marketing and Advertising
5.6%
Other
38.9%
Reviews
Most Helpful Favorable Review
User in Luxury Goods & Jewelry
I rarely experienced connectivity issues. Most of the time if it was hard to hear a client, it was due to their cell service or another form of local disruption such as wind. Calls rarely dropped and when I’m they did I was immediately able to reach back out.
Aparna G.
User in Computer Software
It provides multi-channel support and easy to use, integration with a Facebook feature is of great help, easy interaction, and integration is one of the best.
Most Helpful Critical Review
User in Broadcast Media
There wasn't anything super specific that differentiated it from other video services.
Brent V.
Administrator in Retail
Email integration truncated messages, no solution and no reference point available for truncated messages. Had to ask customers to re-send the information (twice).
Top Alternatives
Discussions
RingCentral Engage has no discussions with answers
lemtalk has no discussions with answers
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