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Compare RingCentral Engage and i-Sight
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side-by-side comparison of RingCentral Engage vs. i-Sight

based on preference data from user reviews. RingCentral Engage rates 4.1/5 stars with 24 reviews. By contrast, i-Sight rates 4.2/5 stars with 19 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.

Add Product	RingCentral Engage (24) 4.1 out of 5 RingCentral Engage Get a quote	i-Sight (19) 4.2 out of 5 i-Sight Optimized for quick response Get a quote
Star Rating	RingCentral Engage 24 reviews	i-Sight 19 reviews
Market Segments	RingCentral Engage Small-Business (54.2% of reviews)	i-Sight Enterprise (57.9% of reviews)
Entry Level Price	RingCentral Engage No pricing information available	i-Sight No pricing information available

RingCentral Engage vs i-Sight

Reviewers felt that i-Sight meets the needs of their business better than RingCentral Engage.
When comparing quality of ongoing product support, reviewers felt that i-Sight is the preferred option.
For feature updates and roadmaps, our reviewers preferred the direction of i-Sight over RingCentral Engage.

Categories

RingCentral Engage

i-Sight

RingCentral Engage and i-Sight are categorized as Complaint Management

RingCentral Engage is categorized as Customer Self-Service, Contact Center Operations, Contact Center Workforce, Help Desk, Employee Monitoring, Live Chat, Social Customer Service, UCaaS Platforms, Customer Communications Management, and Conversational Customer Engagement

i-Sight is categorized as HR Case Management and Investigation Management

Pricing

RingCentral Engage Pricing

Free Trial Unavailable

i-Sight Pricing

Free Trial Unavailable

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Ratings

RingCentral Engage

8.8

Responses: 19

i-Sight

9.0

Responses: 18

RingCentral Engage

8.6

Responses: 18

i-Sight

8.6

Responses: 18

RingCentral Engage

Not enough data available

i-Sight

7.2

Responses: 12

RingCentral Engage

Not enough data available

i-Sight

8.8

Responses: 12

RingCentral Engage

8.0

Responses: 14

i-Sight

8.8

Responses: 18

RingCentral Engage

Not enough data available

i-Sight

8.9

Responses: 11

RingCentral Engage

5.5

Responses: 18

i-Sight

7.4

Responses: 18

Features

Usability

RingCentral Engage

Not enough data available

i-Sight

Not enough data available

RingCentral Engage

Not enough data available

i-Sight

9.7

Responses: 5

RingCentral Engage

Not enough data available

i-Sight

Not enough data available

Reporting

RingCentral Engage

Not enough data available

i-Sight

8.0

Responses: 5

RingCentral Engage

Not enough data available

i-Sight

7.3

Responses: 5

RingCentral Engage

Not enough data available

i-Sight

7.3

Responses: 5

Reviewers' Company Size

Reviewers of RingCentral Engage were most often representing companies in the Small-Business segment, while reviewers for i-Sight were more commonly in the Enterprise segment.

RingCentral Engage

54.2%

i-Sight

15.8%

RingCentral Engage

25.0%

i-Sight

26.3%

RingCentral Engage

20.8%

i-Sight

57.9%

Reviewers' Industry

RingCentral Engage Industry

Computer Software

12.5%

Staffing and Recruiting

8.3%

Internet

8.3%

Consumer Services

8.3%

Utilities

4.2%

Other

58.3%

i-Sight Industry

Education Management

15.8%

Insurance

10.5%

Higher Education

10.5%

Health, Wellness and Fitness

10.5%

Financial Services

10.5%

Other

42.1%

Reviews

User in Luxury Goods & Jewelry

I rarely experienced connectivity issues. Most of the time if it was hard to hear a client, it was due to their cell service or another form of local disruption such as wind. Calls rarely dropped and when I’m they did I was immediately able to reach back out.

Kyle W.

Administrator in Higher Education

Ability to assign, manage, link cases and track data from initiation to termination. Also, beginning to understand reporting and how i-Sight can export data

User in Broadcast Media

There wasn't anything super specific that differentiated it from other video services.

Administrator in Financial Services

Some of the technology out of box can be limiting at times, but the development team typically works with us to come up with an acceptable solution.

Top Alternatives

RingCentral Engage Alternatives

Freshdesk

Zendesk Support Suite

Genesys Cloud

Front

i-Sight Alternatives

Zendesk Support Suite

Logikcull

HR Acuity

PMG Platform

Discussions

RingCentral Engage Discussions

RingCentral Engage has no discussions with answers

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i-Sight Discussions

How do you capture "complaint reasons" for specific complaint cases?

1 comment

First we select the case type to display the correct report. Then under our "type of incident" we select the type of complaint that we custom create a...Read more

i-Sight has no more discussions with answers

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Screenshots

RingCentral Engage Screenshots