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Compare RingCentral Engage and i-Sight

See this
side-by-side comparison of RingCentral Engage vs. i-Sight
based on preference data from user reviews. RingCentral Engage rates 4.1/5 stars with 24 reviews. By contrast, i-Sight rates 4.2/5 stars with 19 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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RingCentral Engage
RingCentral Engage
(24)
4.1 out of 5
RingCentral Engage
i-Sight
i-Sight
(19)
4.2 out of 5
i-Sight
Optimized for quick response
Star Rating
RingCentral Engage
RingCentral Engage
i-Sight
i-Sight
Market Segments
RingCentral Engage
RingCentral Engage
Small-Business (54.2% of reviews)
i-Sight
i-Sight
Enterprise (57.9% of reviews)
Entry Level Price
RingCentral Engage
RingCentral Engage
No pricing information available
i-Sight
i-Sight
No pricing information available

RingCentral Engage vs i-Sight

  • Reviewers felt that i-Sight meets the needs of their business better than RingCentral Engage.
  • When comparing quality of ongoing product support, reviewers felt that i-Sight is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of i-Sight over RingCentral Engage.
Categories
Shared Categories
RingCentral Engage
RingCentral Engage
i-Sight
i-Sight
RingCentral Engage and i-Sight are categorized as Complaint Management
Pricing
RingCentral Engage
RingCentral Engage Pricing
Free Trial Unavailable
i-Sight
i-Sight Pricing
Free Trial Unavailable
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Ratings
Meets Requirements
RingCentral Engage
RingCentral Engage
8.8
Responses: 19
i-Sight
i-Sight
9.0
Responses: 18
Ease of Use
RingCentral Engage
RingCentral Engage
8.6
Responses: 18
i-Sight
i-Sight
8.6
Responses: 18
Ease of Setup
RingCentral Engage
RingCentral Engage
Not enough data available
i-Sight
i-Sight
7.2
Responses: 12
Ease of Admin
RingCentral Engage
RingCentral Engage
Not enough data available
i-Sight
i-Sight
8.8
Responses: 12
Quality of Support
RingCentral Engage
RingCentral Engage
8.0
Responses: 14
i-Sight
i-Sight
8.8
Responses: 18
Ease of Doing Business With
RingCentral Engage
RingCentral Engage
Not enough data available
i-Sight
i-Sight
8.9
Responses: 11
Product Direction (% positive)
RingCentral Engage
RingCentral Engage
5.5
Responses: 18
i-Sight
i-Sight
7.4
Responses: 18
Features
Usability
All-Employee Access
RingCentral Engage
RingCentral Engage
Not enough data available
i-Sight
i-Sight
Not enough data available
Supporting Documents
RingCentral Engage
RingCentral Engage
Not enough data available
i-Sight
i-Sight
9.7
Responses: 5
Two-Way Communication
RingCentral Engage
RingCentral Engage
Not enough data available
i-Sight
i-Sight
Not enough data available
Reporting
Priority Case Alerts
RingCentral Engage
RingCentral Engage
Not enough data available
i-Sight
i-Sight
8.0
Responses: 5
Trend Analysis
RingCentral Engage
RingCentral Engage
Not enough data available
i-Sight
i-Sight
7.3
Responses: 5
Performance Monitoring
RingCentral Engage
RingCentral Engage
Not enough data available
i-Sight
i-Sight
7.3
Responses: 5
Reviewers' Company Size
Reviewers of RingCentral Engage were most often representing companies in the Small-Business segment, while reviewers for i-Sight were more commonly in the Enterprise segment.
Small-Business
(50 or fewer emp.)
RingCentral Engage
RingCentral Engage
54.2%
i-Sight
i-Sight
15.8%
Mid-Market
(51-1000 emp.)
RingCentral Engage
RingCentral Engage
25.0%
i-Sight
i-Sight
26.3%
Enterprise
(> 1000 emp.)
RingCentral Engage
RingCentral Engage
20.8%
i-Sight
i-Sight
57.9%
Reviewers' Industry
RingCentral Engage
RingCentral Engage Industry
Computer Software
12.5%
Staffing and Recruiting
8.3%
Internet
8.3%
Consumer Services
8.3%
Utilities
4.2%
Other
58.3%
i-Sight
i-Sight Industry
Education Management
15.8%
Insurance
10.5%
Higher Education
10.5%
Health, Wellness and Fitness
10.5%
Financial Services
10.5%
Other
42.1%
Reviews
Most Helpful Favorable Review
RingCentral Engage
GM
User in Luxury Goods & Jewelry

I rarely experienced connectivity issues. Most of the time if it was hard to hear a client, it was due to their cell service or another form of local disruption such as wind. Calls rarely dropped and when I’m they did I was immediately able to reach back out.

i-Sight
Kyle W.
Administrator in Higher Education

Ability to assign, manage, link cases and track data from initiation to termination. Also, beginning to understand reporting and how i-Sight can export data

Most Helpful Critical Review
RingCentral Engage
G
User in Broadcast Media

There wasn't anything super specific that differentiated it from other video services.

i-Sight
G
Administrator in Financial Services

Some of the technology out of box can be limiting at times, but the development team typically works with us to come up with an acceptable solution.

Discussions
RingCentral Engage
RingCentral Engage Discussions
Monty the Mongoose crying
RingCentral Engage has no discussions with answers
i-Sight
i-Sight Discussions
How do you capture "complaint reasons" for specific complaint cases?
1 comment
BS
First we select the case type to display the correct report. Then under our "type of incident" we select the type of complaint that we custom create a...Read more
Monty the Mongoose crying
i-Sight has no more discussions with answers
Screenshots
RingCentral Engage
RingCentral Engage Screenshots
i-Sight
i-Sight Screenshots
Videos
RingCentral Engage
RingCentral Engage Videos
No videos provided
i-Sight
i-Sight Videos
Video Preview

i-Sight is the leader in case management software for investigations including HR, fraud, compliance, and more. Watch this video to learn how i-Sight software streamlines case intake, management, and reporting.

Downloads
RingCentral Engage
RingCentral Engage Downloads
No downloads provided
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