Compare RingCentral Contact Center and Zoom Workplace 
At a Glance
Market Segments
Small-Business (49.7% of reviews)
Small-Business (50.9% of reviews)
Entry-Level Pricing
No pricing available
Free
RingCentral Contact Center
Star Rating
(198)4.1 out of 5
Market Segments
Small-Business (49.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about RingCentral Contact CenterZoom Workplace
Star Rating
(56,287)4.5 out of 5
Market Segments
Small-Business (50.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoom Workplace excels in user-friendliness, with many users highlighting its intuitive interface and features like AI note-taking during meetings, which allows them to focus on discussions without worrying about missing important points.
- Users say that RingCentral Contact Center offers seamless integration with other platforms, such as SmartAdvocate, making it easy to pull up leads automatically. This feature is particularly appreciated for saving time during customer interactions.
- Reviewers mention that Zoom Workplace's implementation process is quick and straightforward, with users praising the ability to create calendar events directly linked to Zoom meetings, enhancing overall productivity and scheduling efficiency.
- According to verified reviews, while RingCentral Contact Center provides a comprehensive suite of communication options, including video and messaging, some users feel that its overall user experience is not as polished as Zoom's, particularly in terms of ease of use.
- G2 reviewers highlight that Zoom Workplace consistently receives high marks for its quality of support, with users noting responsive assistance and helpful resources, which contrasts with RingCentral Contact Center, where some users have expressed a desire for improved support services.
- Users report that RingCentral Contact Center's AI capabilities, such as automatic note creation, are beneficial for keeping track of conversations, but they also mention that the platform could benefit from a more user-friendly interface to enhance daily usability.
Pricing
Entry-Level Pricing
RingCentral Contact Center
No pricing availableZoom Workplace
Basic
Free
- Meetings: up to 40 minutes per meeting
- Number of meetings: Unlimited
- 100 Attendees per meeting
Free Trial
RingCentral Contact Center
No trial information availableZoom Workplace
Free Trial is available
Ratings
Meets Requirements
8.5
153
9.2
42,659
Ease of Use
8.6
156
9.1
42,818
Ease of Setup
8.5
87
9.1
13,928
Ease of Admin
8.3
50
9.0
12,470
Quality of Support
8.0
136
8.7
31,526
Has the product been a good partner in doing business?
8.1
51
9.1
11,650
Product Direction (% positive)
7.1
143
8.4
40,126
Features by Category
Ticket and Case Management
8.1
9
Not enough data
8.1
8
Not enough data
9.5
11
Not enough data
9.5
11
Not enough data
8.1
6
Not enough data
9.0
10
Not enough data
8.7
9
Not enough data
9.2
10
Not enough data
Generative AI
Not enough data
Not enough data
Feature Not Available
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.4
9
Not enough data
9.8
7
Not enough data
9.6
8
Not enough data
9.2
6
Not enough data
9.5
11
Not enough data
Platform
9.0
15
Not enough data
8.6
15
Not enough data
9.4
14
Not enough data
9.1
11
Not enough data
9.8
11
Not enough data
9.7
13
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
8.4
24
|
Verified
Not enough data
8.1
22
|
Verified
Not enough data
7.2
10
Not enough data
Agent Tools
7.4
22
|
Verified
Not enough data
8.0
22
|
Verified
Not enough data
8.5
27
|
Verified
Not enough data
Automation
8.3
21
|
Verified
Not enough data
8.3
25
|
Verified
Not enough data
8.0
22
|
Verified
Not enough data
Agentic AI - Auto Dialer
7.5
12
Not enough data
7.9
16
Not enough data
AI Capabilities - Auto Dialer
8.2
10
Not enough data
8.5
10
Not enough data
8.2
11
Not enough data
Content Sharing
Not enough data
9.0
6585
|
Verified
Not enough data
9.1
6784
|
Verified
Not enough data
8.8
6026
|
Verified
Collaboration
Not enough data
8.6
5132
|
Verified
Not enough data
9.1
6775
|
Verified
Not enough data
9.0
6520
|
Verified
Not enough data
8.7
4988
|
Verified
Not enough data
9.3
7128
|
Verified
Functionality
Not enough data
8.5
5076
|
Verified
Not enough data
9.0
6336
|
Verified
Not enough data
8.7
4827
|
Verified
Agentic AI - Virtual Classroom
Not enough data
8.0
107
Business Instant Messaging
Not enough data
8.6
512
Not enough data
8.7
527
Not enough data
8.5
505
Business Instant Messaging
Not enough data
9.0
524
Not enough data
9.2
541
Business Instant Messaging
Not enough data
8.9
510
Not enough data
8.9
512
Not enough data
8.5
506
Generative AI - Business Instant Messaging
Not enough data
8.5
176
AI - Business Instant Messaging
Not enough data
8.4
172
Not enough data
8.4
173
Not enough data
8.3
170
Not enough data
8.2
170
Agentic AI - Business Instant Messaging
Not enough data
7.7
82
Not enough data
7.6
77
Grammar
Not enough data
9.0
75
Not enough data
8.7
75
Not enough data
9.0
76
Formatting
Not enough data
8.7
72
Not enough data
8.4
70
Not enough data
8.5
72
Content
Not enough data
8.7
71
Not enough data
8.5
71
Not enough data
8.6
70
Product Type
Not enough data
8.9
70
Not enough data
8.8
69
Generative AI
Not enough data
8.8
67
Not enough data
9.0
71
Design Tools
Not enough data
8.6
294
Not enough data
8.5
287
Not enough data
8.2
278
Not enough data
8.3
280
Not enough data
8.6
286
Communication Tools
Not enough data
8.7
289
Not enough data
8.9
292
Integrations
Not enough data
8.2
276
Not enough data
8.8
288
Software Offering
Not enough data
8.5
283
Not enough data
9.3
293
Not enough data
8.9
288
Agentic AI - Collaborative Whiteboard
Not enough data
7.9
78
Not enough data
7.9
79
Not enough data
7.8
77
Presenter Tools
Not enough data
9.0
16929
Not enough data
8.6
12632
|
Verified
Not enough data
8.7
13569
|
Verified
Not enough data
8.9
17374
|
Verified
Conferencing Options
Not enough data
9.1
19398
|
Verified
Not enough data
9.2
19556
|
Verified
Not enough data
9.3
21554
|
Verified
Application Tools
Not enough data
8.9
16004
|
Verified
Not enough data
9.1
19242
|
Verified
Not enough data
8.8
16116
|
Verified
Agentic AI - Screen Sharing
Not enough data
7.5
236
Channels
9.0
21
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.9
16
Not enough data
8.8
27
Not enough data
8.6
22
Not enough data
Generative AI
7.3
11
Not enough data
Feature Not Available
Not enough data
Usability
Feature Not Available
Not enough data
8.6
6
Not enough data
9.7
6
Not enough data
Reporting
8.6
6
Not enough data
8.3
6
Not enough data
9.7
6
Not enough data
Generative AI
Not enough data
Not enough data
Feature Not Available
Not enough data
Platform Basics
Not enough data
9.1
415
Not enough data
9.1
414
Not enough data
7.8
380
Platform Content
Not enough data
8.1
376
Not enough data
7.8
374
Not enough data
9.0
403
Platform Additional Functionality
Not enough data
8.5
401
Not enough data
8.1
376
Agentic AI - Screen and Video Capture
Not enough data
7.5
134
Inbox Tools
Not enough data
8.2
101
Not enough data
8.2
103
Not enough data
8.8
104
Not enough data
8.8
104
Coordination Tools
Not enough data
8.9
112
Not enough data
8.8
105
Not enough data
8.5
104
Software Options
Not enough data
9.1
103
Not enough data
9.0
103
Email Client - Agentic AI
Not enough data
7.6
51
Not enough data
7.9
52
Platform Basics
Not enough data
8.8
63
Not enough data
8.2
59
Not enough data
8.7
38
Not enough data
8.7
40
Not enough data
8.2
39
Not enough data
8.0
40
Not enough data
8.3
41
Platform Data
Not enough data
8.1
60
Not enough data
8.3
58
Not enough data
8.2
59
Not enough data
8.4
61
Platform Interoperability
Not enough data
8.7
64
Not enough data
8.2
60
Platform Additional Functionality
Not enough data
8.5
59
Additional Functionality - Visitor Management
Not enough data
8.0
34
Not enough data
8.0
34
Not enough data
8.5
36
Not enough data
7.7
36
Agentic AI - Visitor Management
Not enough data
7.8
26
Channels
8.9
49
|
Verified
Not enough data
7.4
38
|
Verified
Not enough data
7.7
40
|
Verified
Not enough data
7.9
47
|
Verified
Not enough data
7.9
39
|
Verified
Not enough data
Generative AI
6.7
26
Not enough data
Functions
8.3
67
|
Verified
Not enough data
8.1
65
|
Verified
Not enough data
7.9
54
|
Verified
Not enough data
7.4
32
|
Verified
Not enough data
8.0
40
|
Verified
Not enough data
7.8
39
|
Verified
Not enough data
8.1
43
Not enough data
8.1
38
|
Verified
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
7.9
57
|
Verified
Not enough data
8.5
63
|
Verified
Not enough data
7.9
68
|
Verified
Not enough data
8.1
42
|
Verified
Not enough data
7.8
38
|
Verified
Not enough data
Platform Basics
Not enough data
8.6
25
Not enough data
8.8
26
Not enough data
8.6
28
Platform Content
Not enough data
8.5
25
Not enough data
7.9
25
Platform Interoperability
Not enough data
8.5
27
Platform Additional Functionality
Not enough data
8.3
28
Not enough data
8.0
27
Not enough data
8.4
24
Agentic AI - Digital Signage
Not enough data
6.5
8
Collaboration Tools
Not enough data
9.2
30776
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.1
14815
|
Verified
Not enough data
9.1
14820
|
Verified
Meeting Coordination
Not enough data
8.9
28163
|
Verified
Not enough data
9.0
27224
|
Verified
Not enough data
8.9
27466
|
Verified
Not enough data
9.0
15224
|
Verified
Software Type
Not enough data
8.9
26532
|
Verified
Not enough data
8.8
13939
|
Verified
Not enough data
9.2
15873
|
Verified
Agentic AI - Video Conferencing
Not enough data
7.8
432
Not enough data
7.8
432
Not enough data
7.8
412
Workforce Management
8.7
13
Not enough data
8.3
11
Not enough data
8.5
10
Not enough data
7.4
11
Not enough data
9.2
14
Not enough data
Administration
8.3
13
Not enough data
8.8
11
Not enough data
9.5
14
Not enough data
8.0
10
Not enough data
8.2
11
Not enough data
Conversational Platform
8.9
16
Not enough data
8.6
13
Not enough data
9.2
14
Not enough data
9.6
9
Not enough data
Support Automation
8.3
14
Not enough data
8.6
13
Not enough data
9.4
13
Not enough data
8.0
10
Not enough data
Generative AI
9.0
7
Not enough data
Feature Not Available
Not enough data
Calendar View
Not enough data
8.3
394
Not enough data
8.5
399
Shared Calendar
Not enough data
8.5
387
Not enough data
8.3
388
Accessibility
Not enough data
8.2
382
Not enough data
8.0
379
Integration
Not enough data
8.3
376
Not enough data
8.2
381
Not enough data
8.5
380
Notifications
Not enough data
8.3
381
Not enough data
7.9
377
Generative AI
Not enough data
7.4
300
Not enough data
7.5
305
Not enough data
7.5
309
Agentic AI - Calendar
Not enough data
7.7
118
Design
Not enough data
9.2
43
Not enough data
9.3
43
Not enough data
9.3
43
Collaboration
Not enough data
9.4
46
Not enough data
9.3
45
File Types
Not enough data
9.0
42
Not enough data
9.1
42
Not enough data
8.9
42
Edit & Revise
Not enough data
9.1
44
Not enough data
9.0
42
Not enough data
9.2
42
Integrate & Embed
Not enough data
9.3
47
Not enough data
9.1
43
Not enough data
9.3
45
Operating System
Not enough data
9.4
45
Not enough data
9.1
45
Not enough data
8.9
41
Generative AI
Not enough data
9.1
41
Not enough data
9.2
42
Not enough data
9.2
41
Not enough data
9.4
40
Not enough data
9.0
41
Agentic AI - Document Creation
Not enough data
9.3
23
Integrations
Not enough data
7.7
644
Not enough data
8.6
672
Not enough data
8.9
673
Not enough data
7.7
638
Not enough data
7.6
631
Branding & Customizatio
Not enough data
8.1
643
Not enough data
8.5
658
Not enough data
8.1
630
Automatic Rules & Configurations
Not enough data
8.4
639
Not enough data
8.5
654
Not enough data
8.4
653
Agentic AI - Business Scheduling
Not enough data
7.4
165
Not enough data
7.5
167
Seating Options
Not enough data
8.4
19
Not enough data
8.1
19
Not enough data
8.6
19
Not enough data
8.9
19
Tech Stack
Not enough data
8.5
21
Not enough data
8.8
20
Not enough data
9.2
23
Not enough data
8.5
19
Generative AI
Not enough data
7.6
19
Not enough data
7.5
19
Not enough data
7.2
19
Not enough data
7.5
19
Generative AI
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Communication
9.3
14
Not enough data
8.9
15
Not enough data
Not enough data
Not enough data
8.7
17
Not enough data
6.7
5
Not enough data
Internal Use
8.6
15
Not enough data
8.9
12
Not enough data
Feature Not Available
Not enough data
8.5
11
Not enough data
8.8
12
Not enough data
8.5
14
Not enough data
Generative AI
Feature Not Available
Not enough data
Self-Service Experience
8.8
8
Not enough data
8.7
9
Not enough data
8.8
10
Not enough data
8.7
5
Not enough data
9.7
5
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.0
5
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Feature Not Available
Not enough data
Process
9.0(won by default)
8
Not enough data
8.8(won by default)
7
Not enough data
Not enough data
Not enough data
Channels
8.6(won by default)
7
Not enough data
9.0(won by default)
8
Not enough data
9.0(won by default)
7
Not enough data
9.3(won by default)
10
Not enough data
9.2(won by default)
11
Not enough data
Insight
7.8(won by default)
6
Not enough data
8.1(won by default)
7
Not enough data
Not enough data
Not enough data
9.3(won by default)
9
Not enough data
Generative AI
Not enough data
Not enough data
Feature Not Available
Not enough data
Meeting Prep - AI Meeting Assistants
Not enough data
8.5
122
Not enough data
8.8
131
Not enough data
8.5
126
Meeting Automation - AI Meeting Assistants
Not enough data
9.0
155
Not enough data
8.7
125
Not enough data
8.7
129
Meeting Insights - AI Meeting Assistants
Not enough data
8.3
122
Not enough data
8.5
124
Not enough data
9.1
140
Accessibility - AI Meeting Assistants
Not enough data
8.4
123
Not enough data
8.6
128
Not enough data
8.3
116
Agentic AI - AI Meeting Assistants
Not enough data
7.9
77
Not enough data
7.9
78
Not enough data
8.1
80
Not enough data
8.0
81
Meeting Capture & Retention - AI Meeting Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Productivity Bots
Not enough data
8.2
11
Not enough data
8.2
11
Not enough data
8.6
12
Not enough data
8.2
11
Agentic AI - UCaaS Platforms
Feature Not Available
7.8
9
Feature Not Available
8.2
10
Feature Not Available
8.5
10
Feature Not Available
8.8
10
Extensions
Not enough data
8.9
1484
|
Verified
Not enough data
8.8
1460
|
Verified
Not enough data
8.7
1369
Features
Not enough data
8.8
1381
|
Verified
Not enough data
8.7
1334
Not enough data
8.9
1775
|
Verified
Not enough data
9.2
2022
|
Verified
Not enough data
9.3
2105
|
Verified
Not enough data
8.8
1603
|
Verified
Action Item Detection - AI Note-taking Software
Not enough data
Not enough data
Not enough data
Not enough data
Automatic Transcription - AI Note-taking Software
Not enough data
Not enough data
Collaboration & Sharing - AI Note-taking Software
Not enough data
Not enough data
Language & Accent Support - AI Note-taking Software
Not enough data
Not enough data
Multi-Platform Integration - AI Note-taking Software
Not enough data
Not enough data
Privacy & Security Controls - AI Note-taking Software
Not enough data
Not enough data
Searchable Note Archives - AI Note-taking Software
Not enough data
Not enough data
Speaker Identification - AI Note-taking Software
Not enough data
Not enough data
Categories
Categories
Shared Categories
RingCentral Contact Center and Zoom Workplace are categorized as UCaaS Platforms
Unique Categories
RingCentral Contact Center is categorized as Auto Dialer, Contact Center, Live Chat, Digital Customer Service Platforms, Help Desk, Customer Self-Service, Social Customer Service, Conversational Support, Contact Center Workforce, Complaint Management, and Customer Communications Management
Zoom Workplace is categorized as AI Meeting Assistants, Desk Booking, Business Scheduling, Business Instant Messaging, Email Client, Screen Sharing, Collaborative Whiteboard, AI Writing Assistant, Virtual Classroom, Productivity Bots, Visitor Management, Digital Signage, Document Creation, Screen and Video Capture, Calendar, Video Conferencing, and AI Note-Taking Software
Reviews
Reviewers' Company Size
RingCentral Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoom Workplace
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Telecommunications
7.1%
Computer Software
7.1%
Financial Services
6.6%
Consumer Services
6.6%
Staffing and Recruiting
5.5%
Other
67.2%
Information Technology and Services
8.9%
Computer Software
8.3%
Marketing and Advertising
5.7%
Education Management
5.5%
Higher Education
4.7%
Other
66.9%
Alternatives
Discussions
RingCentral Contact Center has no more discussions with answers
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