# RingCentral Contact Center vs Zammad Comparison
---
## AI Generated Summary
- **G2 reviewers report** that RingCentral Contact Center excels in unifying customer interactions across multiple channels, with users appreciating its AI-powered efficiency. This feature is particularly beneficial for businesses looking to streamline their communication processes.
- **Users say** Zammad stands out for its ease of use, with many highlighting its intuitive ticket management system that integrates seamlessly with popular communication apps like Slack and Microsoft 365. This makes it a solid choice for teams that prioritize straightforward ticket handling.
- **Reviewers mention** that RingCentral Contact Center offers excellent support, often resolving requests on the first call. This level of customer service is crucial for busy teams that need quick solutions to maintain productivity.
- **According to verified reviews** , Zammad's open-source nature is a significant advantage, allowing users to customize the platform for various businesses without additional costs. This flexibility appeals to organizations that require a tailored approach to their helpdesk needs.
- **Users highlight** that RingCentral Contact Center's workflow capabilities are impressive, with features that allow for efficient ticket routing and management. This functionality is essential for teams handling a high volume of customer inquiries.
- **Reviewers note** that while Zammad has a strong user experience, it may not match the comprehensive feature set of RingCentral Contact Center, particularly in areas like customer interaction unification and advanced support options, which can be a deciding factor for larger organizations.



| | RingCentral Contact Center | Zammad | 
|---|---|---|
| **Star Rating** | 4.1 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 199 | 10 | 
| **Largest Market Segment** | Small-Business (50.0% of reviews) | Small-Business (60.0% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### RingCentral Contact Center

Pros:
- Ease of Use (28 reviews)
- Helpful (15 reviews)

Cons:
- Call Issues (14 reviews)
- Call Functionality (12 reviews)

### Zammad

**Not enough data**

---
## Ratings Comparison
| Rating | RingCentral Contact Center | Zammad | 
|---|---|---|
  | **Meets Requirements** | 8.5 (153 reviews) | 8.3 (8 reviews) | 
  | **Ease of Use** | 8.6 (156 reviews) | 9.0 (8 reviews) | 
  | **Ease of Setup** | 8.5 (87 reviews) | Not enough data | 
  | **Ease of Admin** | 8.3 (50 reviews) | Not enough data | 
  | **Quality of Support** | 8.0 (136 reviews) | Not enough data | 
  | **Has the product been a good partner in doing business?** | 8.1 (51 reviews) | Not enough data | 
  | **Product Direction (% positive)** | 7.1 (143 reviews) | 8.3 (7 reviews) | 

---
## Pricing

### RingCentral Contact Center

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Zammad

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **RingCentral Contact Center** | 9.2/10 | 26 |
| **Zammad** | 7.1/10 | 5 |

#### Ticket and Case Management

| Feature | RingCentral Contact Center | Zammad | 
|---|---|---|
| **Ticket creation user experience** | 8.1 (9 reviews) | 8.0 (5 reviews) | 
| **Ticket response user experience** | 8.1 (8 reviews) | 7.0 (5 reviews) | 
| **Workflow** | 9.5 (11 reviews) | 6.7 (5 reviews) | 
| **Response Automation** | 9.5 (11 reviews) | Not enough data | 
| **SLA Management** | 8.1 (6 reviews) | Not enough data | 
| **Attachments/Screencasts** | 9.0 (10 reviews) | 6.7 (5 reviews) | 
| **Ticket Collaboration** | 8.7 (9 reviews) | Not enough data | 
| **Customer and Contacts Database** | 9.2 (10 reviews) | Not enough data | 

#### Generative AI

| Feature | RingCentral Contact Center | Zammad | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Feature Not Available | Not enough data | 

#### Agentic AI - Help Desk

| Feature | RingCentral Contact Center | Zammad | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | RingCentral Contact Center | Zammad | 
|---|---|---|
| **Customer Portal** | 9.4 (9 reviews) | 7.0 (5 reviews) | 
| **Email to Case** | 9.8 (7 reviews) | Not enough data | 
| **Chat/Live Support** | 9.6 (8 reviews) | Not enough data | 
| **Social Integration** | 9.2 (6 reviews) | Not enough data | 
| **Voice** | 9.5 (11 reviews) | Not enough data | 

#### Platform

| Feature | RingCentral Contact Center | Zammad | 
|---|---|---|
| **Mobile User Support** | 9.0 (15 reviews) | Not enough data | 
| **Customization ** | 8.6 (15 reviews) | Not enough data | 
| **User, Role, and Access Management** | 9.4 (14 reviews) | Not enough data | 
| **Integration** | 9.1 (11 reviews) | Not enough data | 
| **Reporting** | 9.8 (11 reviews) | Not enough data | 
| **Dashboards** | 9.7 (13 reviews) | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **RingCentral Contact Center** | 8.0/10 | 38 |
| **Zammad** | N/A | N/A |

#### Dialing Options

| Feature | RingCentral Contact Center | Zammad | 
|---|---|---|
| **Preview Dialing** | 8.4 (24 reviews) ✓ Verified | Not enough data | 
| **Progressive Dialing** | 8.1 (22 reviews) ✓ Verified | Not enough data | 
| **Predictive Dialing** | 7.2 (10 reviews) | Not enough data | 

#### Agent Tools

| Feature | RingCentral Contact Center | Zammad | 
|---|---|---|
| **Whisper Coaching ** | 7.4 (22 reviews) ✓ Verified | Not enough data | 
| **Callback Scheduling ** | 8.0 (22 reviews) ✓ Verified | Not enough data | 
| **Call Recording ** | 8.5 (27 reviews) ✓ Verified | Not enough data | 

#### Automation

| Feature | RingCentral Contact Center | Zammad | 
|---|---|---|
| **Voice Activity Detection** | 8.3 (21 reviews) ✓ Verified | Not enough data | 
| **Interactive Voice Response (IVR)** | 8.3 (25 reviews) ✓ Verified | Not enough data | 
| **Call Scrubbing** | 8.0 (22 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Auto Dialer

| Feature | RingCentral Contact Center | Zammad | 
|---|---|---|
| **Autonomous Task Execution** | 7.5 (12 reviews) | Not enough data | 
| **Cross-system Integration** | 7.9 (16 reviews) | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | RingCentral Contact Center | Zammad | 
|---|---|---|
| **Call Prioritization and List Optimization** | 8.2 (10 reviews) | Not enough data | 
| **Compliance Monitoring** | 8.5 (10 reviews) | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | 8.2 (11 reviews) | Not enough data | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **RingCentral Contact Center** | N/A | N/A |
| **Zammad** | N/A | N/A |

#### Administration

| Feature | RingCentral Contact Center | Zammad | 
|---|---|---|
| **Database Management ** | Not enough data | Not enough data | 
| **Data Workflows** | Not enough data | Not enough data | 
| **Issue Management** | Not enough data | Not enough data | 

#### Knowledge Management

| Feature | RingCentral Contact Center | Zammad | 
|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 
| **Publishing Workflows** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 

#### Compliance

| Feature | RingCentral Contact Center | Zammad | 
|---|---|---|
| **Policies and Controls** | Not enough data | Not enough data | 
| **Data Governance** | Not enough data | Not enough data | 
| **Compliance** | Not enough data | Not enough data | 
| **Auditing** | Not enough data | Not enough data | 

#### Customer Support

| Feature | RingCentral Contact Center | Zammad | 
|---|---|---|
| **Intelligent Search** | Not enough data | Not enough data | 
| **Suggestions** | Not enough data | Not enough data | 
| **Decision Trees** | Not enough data | Not enough data | 

#### Data Security

| Feature | RingCentral Contact Center | Zammad | 
|---|---|---|
| **Risk Data Attributes** | Not enough data | Not enough data | 
| **Data Transport** | Not enough data | Not enough data | 
| **Access Management** | Not enough data | Not enough data | 
| **Multi-Factor Authentication** | Not enough data | Not enough data | 

#### Administration

| Feature | RingCentral Contact Center | Zammad | 
|---|---|---|
| **Integrations** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 

#### Generative AI

| Feature | RingCentral Contact Center | Zammad | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **RingCentral Contact Center** | 8.3/10 | 31 |
| **Zammad** | N/A | N/A |

#### Channels

| Feature | RingCentral Contact Center | Zammad | 
|---|---|---|
| **Multi-Channel Coverage** | 9.0 (21 reviews) | Not enough data | 
| **Open Listening** | Feature Not Available | Not enough data | 
| **Physical Media** | Feature Not Available | Not enough data | 

#### Design

| Feature | RingCentral Contact Center | Zammad | 
|---|---|---|
| **Communications Strategy Development** | Feature Not Available | Not enough data | 
| **Create Content** | Feature Not Available | Not enough data | 
| **Personalization** | 7.9 (16 reviews) | Not enough data | 
| **Inbound Identification** | 8.8 (27 reviews) | Not enough data | 
| **Regulatory Compliance** | 8.6 (22 reviews) | Not enough data | 

#### Generative AI

| Feature | RingCentral Contact Center | Zammad | 
|---|---|---|
| **AI Text Generation** | 7.3 (11 reviews) | Not enough data | 
| **AI Text Summarization** | Feature Not Available | Not enough data | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **RingCentral Contact Center** | 9.0/10 | 8 |
| **Zammad** | N/A | N/A |

#### Usability

| Feature | RingCentral Contact Center | Zammad | 
|---|---|---|
| **All-Employee Access** | Feature Not Available | Not enough data | 
| **Supporting Documents** | 8.6 (6 reviews) | Not enough data | 
| **Two-Way Communication** | 9.7 (6 reviews) | Not enough data | 

#### Reporting

| Feature | RingCentral Contact Center | Zammad | 
|---|---|---|
| **Priority Case Alerts** | 8.6 (6 reviews) | Not enough data | 
| **Trend Analysis** | 8.3 (6 reviews) | Not enough data | 
| **Performance Monitoring** | 9.7 (6 reviews) | Not enough data | 

#### Generative AI

| Feature | RingCentral Contact Center | Zammad | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Feature Not Available | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **RingCentral Contact Center** | 7.9/10 | 83 |
| **Zammad** | N/A | N/A |

#### Channels

| Feature | RingCentral Contact Center | Zammad | 
|---|---|---|
| **Voice** | 8.9 (49 reviews) ✓ Verified | Not enough data | 
| **Social** | 7.4 (38 reviews) ✓ Verified | Not enough data | 
| **Web Chat** | 7.7 (40 reviews) ✓ Verified | Not enough data | 
| **Mobile SMS** | 7.9 (47 reviews) ✓ Verified | Not enough data | 
| **Email** | 7.9 (39 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | RingCentral Contact Center | Zammad | 
|---|---|---|
| **AI Text-to-Speech** | 6.7 (26 reviews) | Not enough data | 

#### Functions

| Feature | RingCentral Contact Center | Zammad | 
|---|---|---|
| **Session Routing** | 8.3 (67 reviews) ✓ Verified | Not enough data | 
| **Session Queuing** | 8.1 (65 reviews) ✓ Verified | Not enough data | 
| **Concurrent Calling** | 7.9 (54 reviews) ✓ Verified | Not enough data | 
| **Speech Analytics** | 7.4 (32 reviews) ✓ Verified | Not enough data | 
| **Auto Dialer** | 8.0 (40 reviews) ✓ Verified | Not enough data | 
| **IVR** | 7.8 (39 reviews) ✓ Verified | Not enough data | 
| **Inbound Screen Pop** | 8.1 (43 reviews) | Not enough data | 
| **Persistent Data** | 8.1 (38 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Contact Center

| Feature | RingCentral Contact Center | Zammad | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | RingCentral Contact Center | Zammad | 
|---|---|---|
| **Session Summary Notes** | 7.9 (57 reviews) ✓ Verified | Not enough data | 
| **Administrator Access** | 8.5 (63 reviews) ✓ Verified | Not enough data | 
| **Reporting & Dashboards** | 7.9 (68 reviews) ✓ Verified | Not enough data | 
| **Session Recording** | 8.1 (42 reviews) ✓ Verified | Not enough data | 
| **Agent Scheduling and Assignment** | 7.8 (38 reviews) ✓ Verified | Not enough data | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **RingCentral Contact Center** | 8.5/10 | 15 |
| **Zammad** | N/A | N/A |

#### Workforce Management

| Feature | RingCentral Contact Center | Zammad | 
|---|---|---|
| **Agent Availability** | 8.7 (13 reviews) | Not enough data | 
| **Skills Management** | 8.3 (11 reviews) | Not enough data | 
| **Shift Scheduling** | 8.5 (10 reviews) | Not enough data | 
| **Agent Self-Service** | 7.4 (11 reviews) | Not enough data | 
| **Mobile Access** | 9.2 (14 reviews) | Not enough data | 

#### Administration

| Feature | RingCentral Contact Center | Zammad | 
|---|---|---|
| **Automation** | 8.3 (13 reviews) | Not enough data | 
| **Performance Analysis** | 8.8 (11 reviews) | Not enough data | 
| **Dashboards** | 9.5 (14 reviews) | Not enough data | 
| **Forecasting** | 8.0 (10 reviews) | Not enough data | 
| **Intraday Management** | 8.2 (11 reviews) | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **RingCentral Contact Center** | 8.8/10 | 19 |
| **Zammad** | N/A | N/A |

#### Conversational Platform

| Feature | RingCentral Contact Center | Zammad | 
|---|---|---|
| **Personalization** | 8.9 (16 reviews) | Not enough data | 
| **Omnichannel** | 8.6 (13 reviews) | Not enough data | 
| **Contextual Engagement** | 9.2 (14 reviews) | Not enough data | 
| **Proactive Engagement** | 9.6 (9 reviews) | Not enough data | 

#### Support Automation

| Feature | RingCentral Contact Center | Zammad | 
|---|---|---|
| **Intelligent Routing** | 8.3 (14 reviews) | Not enough data | 
| **Seamless Escalation** | 8.6 (13 reviews) | Not enough data | 
| **Transcripts** | 9.4 (13 reviews) | Not enough data | 
| **Self-Serve Support** | 8.0 (10 reviews) | Not enough data | 

#### Generative AI

| Feature | RingCentral Contact Center | Zammad | 
|---|---|---|
| **AI Text Generation** | 9.0 (7 reviews) | Not enough data | 
| **AI Text Summarization** | Feature Not Available | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **RingCentral Contact Center** | 8.5/10 | 28 |
| **Zammad** | N/A | N/A |

#### Generative AI

| Feature | RingCentral Contact Center | Zammad | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Feature Not Available | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Communication

| Feature | RingCentral Contact Center | Zammad | 
|---|---|---|
| **Pop-up Chat** | 9.3 (14 reviews) | Not enough data | 
| **Notifications** | 8.9 (15 reviews) | Not enough data | 
| **Targeted Emails** | Not enough data | Not enough data | 
| **In-App Messaging** | 8.7 (17 reviews) | Not enough data | 
| **Co-Browsing** | 6.7 (5 reviews) | Not enough data | 

####  Internal Use

| Feature | RingCentral Contact Center | Zammad | 
|---|---|---|
| **Customization ** | 8.6 (15 reviews) | Not enough data | 
| **Conversation Archiving** | 8.9 (12 reviews) | Not enough data | 
| **Lead Development** | Feature Not Available | Not enough data | 
| **Knowledge Base** | 8.5 (11 reviews) | Not enough data | 
| **Team Inbox ** | 8.8 (12 reviews) | Not enough data | 
| **Customer Profiles** | 8.5 (14 reviews) | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **RingCentral Contact Center** | 9.0/10 | 14 |
| **Zammad** | N/A | N/A |

#### Generative AI

| Feature | RingCentral Contact Center | Zammad | 
|---|---|---|
| **AI Text Summarization** | Feature Not Available | Not enough data | 

#### Self-Service Experience

| Feature | RingCentral Contact Center | Zammad | 
|---|---|---|
| **Knowledge Base** | 8.8 (8 reviews) | Not enough data | 
| **Searchable Articles** | 8.7 (9 reviews) | Not enough data | 
| **Community Forums** | 8.8 (10 reviews) | Not enough data | 
| **Mobile Optimization** | 8.7 (5 reviews) | Not enough data | 
| **Personalization** | 9.7 (5 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | RingCentral Contact Center | Zammad | 
|---|---|---|
| **Branding** | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | 
| **Integrations** | 9.0 (5 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | RingCentral Contact Center | Zammad | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **RingCentral Contact Center** | 8.8/10 | 11 |
| **Zammad** | N/A | N/A |

#### Generative AI

| Feature | RingCentral Contact Center | Zammad | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Feature Not Available | Not enough data | 

#### Process

| Feature | RingCentral Contact Center | Zammad | 
|---|---|---|
| **Mentions** | 9.0 (8 reviews) | Not enough data | 
| **Tickets** | 8.8 (7 reviews) | Not enough data | 
| **Macros** | Not enough data | Not enough data | 

#### Channels

| Feature | RingCentral Contact Center | Zammad | 
|---|---|---|
| **Email** | 8.6 (7 reviews) | Not enough data | 
| **Social** | 9.0 (8 reviews) | Not enough data | 
| **Live Chat** | 9.0 (7 reviews) | Not enough data | 
| **Phone** | 9.3 (10 reviews) | Not enough data | 
| **Text** | 9.2 (11 reviews) | Not enough data | 

#### Insight

| Feature | RingCentral Contact Center | Zammad | 
|---|---|---|
| **Surveys** | 7.8 (6 reviews) | Not enough data | 
| **Reporting** | 8.1 (7 reviews) | Not enough data | 
| **Visitor Activity** | Not enough data | Not enough data | 
| **Help Desk** | 9.3 (9 reviews) | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **RingCentral Contact Center** | N/A | N/A |
| **Zammad** | N/A | N/A |

#### Generative AI

| Feature | RingCentral Contact Center | Zammad | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Feature Not Available | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **RingCentral Contact Center** | N/A | N/A |
| **Zammad** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | RingCentral Contact Center | Zammad | 
|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | Not enough data | 
| **Cross-system Integration** | Feature Not Available | Not enough data | 
| **Adaptive Learning** | Feature Not Available | Not enough data | 
| **Natural Language Interaction** | Feature Not Available | Not enough data | 

#### Extensions

| Feature | RingCentral Contact Center | Zammad | 
|---|---|---|
| **Tenancy Flexibility** | Not enough data | Not enough data | 
| **Native VoIP** | Not enough data | Not enough data | 
| **CCaaS Option** | Not enough data | Not enough data | 

#### Features

| Feature | RingCentral Contact Center | Zammad | 
|---|---|---|
| **Voicemail to Email** | Not enough data | Not enough data | 
| **Voicemail to SMS** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Voice Conferencing** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Conference Transcripts** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Help Desk Software](https://www.g2.com/categories/help-desk)

**Unique to RingCentral Contact Center (11):** [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Contact Center Software](https://www.g2.com/categories/contact-center), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Live Chat Software](https://www.g2.com/categories/live-chat), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management)

**Unique to Zammad (1):** [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base)


---
## Reviewer Demographics

### By Company Size

| Segment | RingCentral Contact Center | Zammad | 
|---|---|---|
| **Small-Business** | 50.0% | 60.0% | 
| **Mid-Market** | 36.3% | 30.0% | 
| **Enterprise** | 13.7% | 10.0% | 

### By Industry

#### RingCentral Contact Center

- **Telecommunications:** 7.1%
- **Computer Software:** 7.1%
- **Financial Services:** 6.6%
- **Consumer Services:** 6.6%
- **Staffing and Recruiting:** 5.5%
- **Insurance:** 4.9%
- **Law Practice:** 4.4%
- **Hospital & Health Care:** 3.8%
- **Information Technology and Services:** 3.8%
- **Marketing and Advertising:** 3.8%
- **Other:** 46.4%

#### Zammad

- **Information Technology and Services:** 20.0%
- **Research:** 10.0%
- **Primary/Secondary Education:** 10.0%
- **Medical Devices:** 10.0%
- **Health, Wellness and Fitness:** 10.0%
- **Financial Services:** 10.0%
- **Design:** 10.0%
- **Construction:** 10.0%
- **Computer Software:** 10.0%

---
## Alternatives

### Alternatives to RingCentral Contact Center

- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2383 reviews)
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### Alternatives to Zammad

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- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2463 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (427 reviews)
- [Vtiger All-In-One CRM](https://www.g2.com/products/vtiger-all-in-one-crm/reviews) — 4.3/5 stars (415 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2912 reviews)

---
## Top Discussions

### RingCentral Contact Center

- Title: [How good is RingCentral?](https://www.g2.com/discussions/how-good-is-ringcentral) — 2 comments, 1 upvote
  > **Top comment:** "Comment deleted by user."

### Zammad

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/ringcentral-contact-center-vs-zammad)