Introducing G2.ai, the future of software buying.Try now
Compare RingCentral Contact Center and YouMail 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
8x8 Work
Visit Website
At a Glance
Market Segments
Small-Business (49.1% of reviews)
Small-Business (78.9% of reviews)
Entry-Level Pricing
No pricing available
$5.99 Per Month
RingCentral Contact Center
Star Rating
(167)4.0 out of 5
Market Segments
Small-Business (49.1% of reviews)
Entry-Level Pricing
No pricing available
Learn more about RingCentral Contact CenterYouMail
Star Rating
(19)3.1 out of 5
Market Segments
Small-Business (78.9% of reviews)
Entry-Level Pricing
$5.99 Per Month
Browse all 3 pricing plansRingCentral Contact Center vs YouMail
- Reviewers felt that RingCentral Contact Center meets the needs of their business better than YouMail.
- When comparing quality of ongoing product support, reviewers felt that RingCentral Contact Center is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of RingCentral Contact Center over YouMail.
Pricing
Entry-Level Pricing
RingCentral Contact Center
No pricing availableYouMail
YouMail Plus
$5.99
Per Month
We have ramped up YouMail Plus with premium features (ad-free with up to 1,000 messages saved and 50 transcriptions per month) and more personalized protection from robocallers and spammers.
- Blocks all unwanted robocallers
- Get taken off spam call lists
- Spam-free visual voicemail with large inbox
Free Trial
RingCentral Contact Center
No trial information availableYouMail
Free Trial is available
Ratings
Meets Requirements
8.4
132
5.6
12
Ease of Use
8.5
134
5.6
12
Ease of Setup
8.4
66
Not enough data
Ease of Admin
8.3
46
Not enough data
Quality of Support
7.9
116
5.5
10
Has the product been a good partner in doing business?
8.0
47
Not enough data
Product Direction (% positive)
7.1
123
3.7
13
Features by Category
Ticket and Case Management
8.1
9
Not enough data
8.1
8
Not enough data
9.5
11
Not enough data
9.5
11
Not enough data
8.1
6
Not enough data
9.0
10
Not enough data
8.7
9
Not enough data
9.2
10
Not enough data
Generative AI
Not enough data
Not enough data
Feature Not Available
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.4
9
Not enough data
9.8
7
Not enough data
9.6
8
Not enough data
9.2
6
Not enough data
9.5
11
Not enough data
Platform
8.8
13
Not enough data
8.6
15
Not enough data
9.4
13
Not enough data
9.0
10
Not enough data
9.8
10
Not enough data
9.7
12
Not enough data
Dialing Options
8.4
22
|
Verified
Not enough data
8.1
20
|
Verified
Not enough data
8.0
9
Not enough data
Agent Tools
7.5
20
|
Verified
Not enough data
8.1
20
|
Verified
Not enough data
8.3
22
|
Verified
Not enough data
Automation
8.4
20
|
Verified
Not enough data
8.3
21
|
Verified
Not enough data
8.1
21
|
Verified
Not enough data
Agentic AI - Auto Dialer
8.3
9
Not enough data
8.5
9
Not enough data
AI Capabilities - Auto Dialer
8.3
9
Not enough data
8.5
9
Not enough data
8.5
9
Not enough data
Channels
9.0
21
Not enough data
8.2
22
Not enough data
Feature Not Available
Not enough data
Design
7.5
14
Not enough data
7.4
13
Not enough data
7.9
16
Not enough data
8.7
26
Not enough data
8.6
22
Not enough data
Generative AI
7.3
11
Not enough data
Feature Not Available
Not enough data
Usability
9.4
6
Not enough data
8.6
6
Not enough data
9.7
6
Not enough data
Reporting
8.6
6
Not enough data
8.3
6
Not enough data
9.7
6
Not enough data
Generative AI
Not enough data
Not enough data
Feature Not Available
Not enough data
Channels
8.8
46
|
Verified
Not enough data
7.3
37
|
Verified
Not enough data
7.6
39
|
Verified
Not enough data
7.8
45
|
Verified
Not enough data
7.9
38
|
Verified
Not enough data
Generative AI
6.7
26
Not enough data
Functions
8.2
65
|
Verified
Not enough data
8.1
64
|
Verified
Not enough data
7.9
53
|
Verified
Not enough data
7.4
32
|
Verified
Not enough data
8.0
40
|
Verified
Not enough data
7.8
38
|
Verified
Not enough data
8.1
42
Not enough data
8.0
36
|
Verified
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
7.9
57
|
Verified
Not enough data
8.5
63
|
Verified
Not enough data
7.9
67
|
Verified
Not enough data
8.0
41
|
Verified
Not enough data
7.8
38
|
Verified
Not enough data
Workforce Management
8.7
13
Not enough data
8.3
11
Not enough data
8.5
10
Not enough data
7.4
11
Not enough data
9.2
14
Not enough data
Administration
8.3
13
Not enough data
8.8
11
Not enough data
9.5
14
Not enough data
8.0
10
Not enough data
8.2
11
Not enough data
Conversational Platform
8.9
16
Not enough data
8.6
13
Not enough data
9.2
14
Not enough data
9.6
9
Not enough data
Support Automation
8.3
14
Not enough data
8.6
13
Not enough data
9.4
13
Not enough data
8.0
10
Not enough data
Generative AI
9.0
7
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Communication
9.2
13
Not enough data
8.8
14
Not enough data
Not enough data
Not enough data
8.6
14
Not enough data
6.7
5
Not enough data
Internal Use
8.6
15
Not enough data
8.9
12
Not enough data
8.7
13
Not enough data
8.5
11
Not enough data
8.3
9
Not enough data
8.2
12
Not enough data
Generative AI
Feature Not Available
Not enough data
Self-Service Experience
8.8
8
Not enough data
8.7
9
Not enough data
8.8
10
Not enough data
8.7
5
Not enough data
9.7
5
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Feature Not Available
Not enough data
Process
9.0(won by default)
8
Not enough data
8.8(won by default)
7
Not enough data
Not enough data
Not enough data
Channels
8.6(won by default)
7
Not enough data
9.0(won by default)
8
Not enough data
9.0(won by default)
7
Not enough data
9.3(won by default)
10
Not enough data
9.2(won by default)
11
Not enough data
Insight
7.8(won by default)
6
Not enough data
8.1(won by default)
7
Not enough data
Not enough data
Not enough data
9.3(won by default)
9
Not enough data
Generative AI
Not enough data
Not enough data
Feature Not Available
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
RingCentral Contact Center and YouMail share no categories
Unique Categories
RingCentral Contact Center is categorized as Auto Dialer, Contact Center, UCaaS Platforms, Live Chat, Digital Customer Service Platforms, Help Desk, Customer Self-Service, Social Customer Service, Conversational Support, Contact Center Workforce, Complaint Management, and Customer Communications Management
YouMail is categorized as Other Customer Service
Reviews
Reviewers' Company Size
RingCentral Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
YouMail
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
8.1%
Telecommunications
6.8%
Financial Services
6.2%
Consumer Services
6.2%
Staffing and Recruiting
5.0%
Other
67.7%
Computer Software
15.8%
Information Technology and Services
10.5%
Consulting
5.3%
Writing and Editing
5.3%
Venture Capital & Private Equity
5.3%
Other
57.9%
Alternatives
Discussions
RingCentral Contact Center has no more discussions with answers
Is YouMail really free?
1 Comment
Official Response from YouMail
Yes! You can use YouMail for free indefinitely and enjoy all our free features including our unlimited spam protection and blocking. Read more
Why should I get YouMail?
1 Comment
Official Response from YouMail
Do you hate robocalls? Do you like free things? Do you like getting tons of other free bonus features to make your voicemail better and impress callers? If...Read more
Is it easy to activate and deactivate?
1 Comment
Official Response from YouMail
Yes, extremely! Our app handles most of the set up for you and walks you through it all. If you ever want to deactivate, you just hit one button that says...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
