# RingCentral Contact Center vs Vonage Contact Center (formerly NewVoiceMedia) Comparison - What are their main differences? At a Glance Star Rating **RingCentral Contact Center** [ 4.1/5(219) ](https://www.g2.com/products/ringcentral-contact-center/reviews#reviews) **Vonage Contact Center (formerly NewVoiceMedia)**[ 4.2/5(104) ](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/reviews#reviews) Market Segments **RingCentral Contact Center** Small-Business (49.3% of reviews) **Vonage Contact Center (formerly NewVoiceMedia)** Mid-Market (52.0% of reviews) Pros & Cons **RingCentral Contact Center** [ Ease of Use (27) ](https://www.g2.com/products/ringcentral-contact-center/reviews?filters%5Bsentiment_snippet%5D=1329064&qs=pros-and-cons#reviews)[ Helpful (15) ](https://www.g2.com/products/ringcentral-contact-center/reviews?filters%5Bsentiment_snippet%5D=1326939&qs=pros-and-cons#reviews)[ Call Issues (12) ](https://www.g2.com/products/ringcentral-contact-center/reviews?filters%5Bsentiment_snippet%5D=1329503&qs=pros-and-cons#reviews)[ Call Functionality (10) ](https://www.g2.com/products/ringcentral-contact-center/reviews?filters%5Bsentiment_snippet%5D=1329594&qs=pros-and-cons#reviews) **Vonage Contact Center (formerly NewVoiceMedia)** [ Ease of Use (21) ](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/reviews?filters%5Bsentiment_snippet%5D=1297492&qs=pros-and-cons#reviews)[ Customer Support (18) ](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/reviews?filters%5Bsentiment_snippet%5D=1296015&qs=pros-and-cons#reviews)[ Call Issues (6) ](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/reviews?filters%5Bsentiment_snippet%5D=1296263&qs=pros-and-cons#reviews)[ Customization Difficulty (5) ](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/reviews?filters%5Bsentiment_snippet%5D=1297623&qs=pros-and-cons#reviews) Entry-Level Pricing **RingCentral Contact Center** No pricing available **Vonage Contact Center (formerly NewVoiceMedia)** No pricing available Summary AI Generated Summary AI-generated. Powered by real user reviews. - **G2 reviewers report** that RingCentral Contact Center excels in user experience, with an easy-to-use interface that integrates various communication channels into one platform. Users appreciate how this feature helps manage customer interactions more efficiently, making it easier to track conversations. - **Users say** that Vonage Contact Center stands out for its advanced AI functionality, which enhances operational speed. Reviewers highlight the improved omnichannel support and better Salesforce integration, making it a strong choice for businesses looking for modernized solutions. - **According to verified reviews** , RingCentral Contact Center has a significant edge in recent user engagement, with 21 reviews in the last 90 days compared to Vonage's lack of recent feedback. This suggests that RingCentral is actively meeting user needs and adapting to feedback. - **Reviewers mention** that Vonage Contact Center offers superior call management features, such as the ability to transfer calls to mobile devices and find caller information quickly. This flexibility is particularly appreciated by users who need to stay connected while on the go. - **G2 reviewers highlight** that while both platforms have similar ease of setup scores, RingCentral Contact Center is noted for its proactive customer service, which helps users resolve issues quickly and efficiently, enhancing overall satisfaction. - **Users report** that Vonage Contact Center shines in its performance analysis and reporting capabilities, with features that allow for detailed insights into operations. This is particularly beneficial for businesses that prioritize data-driven decision-making. Pricing Entry-Level Pricing **RingCentral Contact Center** RingCentral Contact Center No pricing available **Vonage Contact Center (formerly NewVoiceMedia)** Vonage Contact Center (formerly NewVoiceMedia) No pricing available Free Trial **RingCentral Contact Center** RingCentral Contact Center No trial information available **Vonage Contact Center (formerly NewVoiceMedia)** Vonage Contact Center (formerly NewVoiceMedia) No trial information available Ratings Meets Requirements 8.4 170 8.6 83 Ease of Use 8.6 173 8.4 85 Ease of Setup 8.5 103 8.4 63 Ease of Admin 8.3 51 7.7 37 Quality of Support 8.1 153 8.6 76 Has the product been a good partner in doing business? 8.1 52 8.8 36 Product Direction (% positive) 7.3 159 7.9 83 Features by Category Call & Contact Center[Hide 47 FeaturesShow 47 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Call Reporting Not enough data Not enough data Automatic Call Distribution Not enough data Not enough data Call Whispering Not enough data Not enough data Callback Scheduling Not enough data Not enough data CRM Not enough data Not enough data Call Tagging Not enough data Not enough data Dashboard Not enough data Not enough data Call Recording Not enough data Not enough data Alerts/Escalation Not enough data Not enough data AI Copilot Not enough data Not enough data Call Transcription Not enough data Not enough data Queue Management Not enough data Not enough data Manual Dialer Not enough data Not enough data Call Tracking Not enough data Not enough data Auto-Dialer Not enough data Not enough data Call Monitoring Not enough data Not enough data Activity Tracking Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Contact Management Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Progressive Dialer Not enough data Not enough data Voice Recognition Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Monitoring Not enough data Not enough data IVR Not enough data Not enough data Call Logging Not enough data Not enough data Chatbot Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Outbound Call Center Not enough data Not enough data Interaction Tracking Not enough data Not enough data Voice Mail Not enough data Not enough data Call Routing Not enough data Not enough data Automated Responses Not enough data Not enough data API Not enough data Not enough data Call Transfer Not enough data Not enough data AI Summarization Not enough data Not enough data Call Center Management Not enough data Not enough data Inbound Call Center Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Chat/Messaging Not enough data Not enough data Predictive Dialer Not enough data Not enough data Blended Call Center Not enough data Not enough data Caller ID Not enough data Not enough data Generative AI Not enough data Not enough data Performance Management Not enough data Not enough data Computer Telephony Integration Not enough data Not enough data Call Scripting Not enough data Not enough data Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Third-Party Integrations Not enough data Not enough data To-Do List Not enough data Not enough data @mentions Not enough data Not enough data Single Sign On Not enough data Not enough data File Management Not enough data Not enough data Activity Dashboard Not enough data Not enough data Drag & Drop Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Prioritization Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Screen Sharing Not enough data Not enough data Content Management Not enough data Not enough data Brainstorming Not enough data Not enough data AI Copilot Not enough data Not enough data File Transfer Not enough data Not enough data Calendar Management Not enough data Not enough data Status Tracking Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Version Control Not enough data Not enough data Task Management Not enough data Not enough data Activity Tracking Not enough data Not enough data Real Time Editing Not enough data Not enough data Communication Management Not enough data Not enough data Chat/Messaging Not enough data Not enough data Tagging Not enough data Not enough data Generative AI Not enough data Not enough data Assignment Management Not enough data Not enough data Task Scheduling Not enough data Not enough data Project Management Not enough data Not enough data Collaboration Tools Not enough data Not enough data Workflow Management Not enough data Not enough data Secure Data Storage Not enough data Not enough data File Sharing Not enough data Not enough data Document Storage Not enough data Not enough data Task Progress Tracking Not enough data Not enough data Discussions/Forums Not enough data Not enough data Commenting/Notes Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Contact Management Not enough data Not enough data Video Conferencing Not enough data Not enough data Progress Tracking Not enough data Not enough data Mobile Access Not enough data Not enough data API Not enough data Not enough data Document Management Not enough data Not enough data Customizable Branding Not enough data Not enough data Help Desk[Hide 74 FeaturesShow 74 Features](javascript:void(0);) 8.3 30 Not enough data Ticket and Case Management Ticket Creation User Experience 7.6(won by default) 11 Not enough data Ticket Response User Experience 7.5(won by default) 10 Not enough data Workflow 8.8(won by default) 12 Not enough data Automated Response 8.3(won by default) 13 Not enough data Service Level Agreement (SLA) Management 6.9(won by default) 7 Not enough data Attachments/Screencasts 8.2(won by default) 11 Not enough data Ticket Collaboration 7.8(won by default) 10 Not enough data Customer/Contact Database 8.3(won by default) 11 Not enough data Workflow Management Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Ticket Management Not enough data Not enough data Call Center Management Not enough data Not enough data Queue Management Not enough data Not enough data Inbox Management Not enough data Not enough data Support Ticket Management Not enough data Not enough data Email Management Not enough data Not enough data Generative AI AI Text Generation Not enough data Not enough data AI Text Summarization Feature Not Available Not enough data Generative AI Not enough data Not enough data Agentic AI - Help Desk Autonomous Task Execution Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Communication Channels Customer Portal 8.5(won by default) 10 Not enough data Email to Case 8.5(won by default) 8 Not enough data Live Chat Support 8.5(won by default) 9 Not enough data Social Media Integration 7.9(won by default) 7 Not enough data Voice 8.8(won by default) 12 Not enough data Video Chat Not enough data Not enough data Platform Mobile User Support 8.5(won by default) 17 Not enough data Customization 8.1(won by default) 17 Not enough data User, Role, and Access Management 8.9(won by default) 16 Not enough data Third-Party Integrations 8.6(won by default) 14 Not enough data Reporting 9.2(won by default) 14 Not enough data Activity Dashboard 9.1(won by default) 15 Not enough data Mobile Access Not enough data Not enough data Additional Functionality Automated Routing Not enough data Not enough data Chatbot Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Autoresponders Not enough data Not enough data AI Copilot Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data CRM Not enough data Not enough data Gamification Not enough data Not enough data Conversation Intelligence Not enough data Not enough data Customizable Fields Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Key Performance Indicators Not enough data Not enough data Collaboration Tools Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Voice Recognition Not enough data Not enough data Live Chat Not enough data Not enough data Task Automation Not enough data Not enough data IVR Not enough data Not enough data Language Detection Not enough data Not enough data Multiple Data Sources Not enough data Not enough data Predictive Analytics Not enough data Not enough data API Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Data Security Not enough data Not enough data Interaction Tracking Not enough data Not enough data Prioritization Not enough data Not enough data Secure Data Storage Not enough data Not enough data Macros/Templated Responses Not enough data Not enough data Performance Metrics Not enough data Not enough data Single Sign On Not enough data Not enough data Mobile App Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Email Templates Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Automated Responses Not enough data Not enough data Data Import/Export Not enough data Not enough data Personalization Not enough data Not enough data Workflow Automation Not enough data Not enough data Sales Gamification[Hide 18 FeaturesShow 18 Features](javascript:void(0);) Not enough data Not enough data Competition Competition Templates Not enough data Not enough data Custom Competitions Not enough data Not enough data Team Competitions Not enough data Not enough data Simultaneous Competitions Not enough data Not enough data Competition Adjustments Not enough data Not enough data Awards and Incentives Not enough data Not enough data Agentic AI - Sales Gamification Autonomous Task Execution Not enough data Not enough data Integrations CRM Integration Not enough data Not enough data Social Collaboration Integration Not enough data Not enough data TV Streaming Not enough data Feature Not Available Platform Reporting Not enough data Not enough data User, Role, and Access Management Not enough data Not enough data Enterprise Scalability Not enough data Not enough data Data Import & Export Tools Not enough data Not enough data Performance and Reliability Not enough data Not enough data Employee Features User Profiles Not enough data Not enough data Notifications Not enough data Not enough data Mobile Not enough data Not enough data Auto Dialer[Hide 76 FeaturesShow 76 Features](javascript:void(0);) 8.1 52 8.5 16 Dialing Options Preview Dialing 8.2 28 | Verified 8.5(won by 0.3) 14 | Verified Progressive Dialing 8.1 24 | Verified 8.5(won by 0.4) 12 | Verified Predictive Dialing 7.4(won by default) 11 Not enough data Agent Tools Whisper Coaching 7.5 23 | Verified 8.9(won by 1.4) 12 | Verified Callback Scheduling 8.1 24 | Verified 8.5(won by 0.4) 13 | Verified Call Recording 8.6 30 | Verified 8.9(won by 0.3) 14 | Verified Real-Time Data Not enough data Not enough data Live Chat Not enough data Not enough data Call Scheduling Not enough data Not enough data Automation Voice Activity Detection 8.2 23 | Verified 8.3(won by 0.1) 12 | Verified Interactive Voice Response (IVR) 8.5(tied score) 31 | Verified 8.5(tied score) 13 | Verified Call Scrubbing 7.7 24 | Verified 8.6(won by 0.9) 12 Agentic AI - Auto Dialer Autonomous Task Execution 7.3(won by default) 13 Not enough data Cross-system Integration 8.3(won by default) 22 Not enough data Third-Party Integrations Not enough data Not enough data Computer Telephony Integration Not enough data Not enough data AI Capabilities - Auto Dialer Call Prioritization and List Optimization 8.5(won by default) 12 Not enough data Compliance Monitoring 8.6(won by default) 11 Not enough data Speech Analytics and Sentiment Analysis 8.5(won by default) 13 Not enough data Call Monitoring Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Text to Speech Not enough data Not enough data Additional Functionality AI Copilot Not enough data Not enough data Activity Tracking Not enough data Not enough data Call Routing Not enough data Not enough data Call Scripting Not enough data Not enough data Contact Management Not enough data Not enough data Power Dialer Not enough data Not enough data Preview Dialer Not enough data Not enough data Auto-Dialer Not enough data Not enough data Call Tracking Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Customer Database Not enough data Not enough data Lead Management Not enough data Not enough data Predictive Dialer Not enough data Not enough data Call Center Management Not enough data Not enough data Integrations Management Not enough data Not enough data Activity Dashboard Not enough data Not enough data Automatic Call Distribution Not enough data Not enough data Campaign Management Not enough data Not enough data Generative AI Not enough data Not enough data Interaction Tracking Not enough data Not enough data Caller ID Not enough data Not enough data Call Transfer Not enough data Not enough data Call Disposition Not enough data Not enough data Voice Mail Not enough data Not enough data Chat/Messaging Not enough data Not enough data Automatic Outbound Dialer Not enough data Not enough data Call Reporting Not enough data Not enough data API Not enough data Not enough data Contact Database Not enough data Not enough data Lead Capture Not enough data Not enough data CRM Not enough data Not enough data Call List Management Not enough data Not enough data Progressive Dialer Not enough data Not enough data Campaign Specific Caller ID Not enough data Not enough data List Management Not enough data Not enough data Customizable Fields Not enough data Not enough data AI/Machine Learning Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Multi-Campaign Not enough data Not enough data Workflow Management Not enough data Not enough data Call Logging Not enough data Not enough data Lead Distribution Not enough data Not enough data Queue Management Not enough data Not enough data Inbound Call Center Not enough data Not enough data For Sales Teams/Organizations Not enough data Not enough data Data Security Not enough data Not enough data Outbound Call Center Not enough data Not enough data Performance Management Not enough data Not enough data Compliance Management Not enough data Not enough data Mobile Access Not enough data Not enough data Email Management Not enough data Not enough data SMS Marketing[Hide 76 FeaturesShow 76 Features](javascript:void(0);) Not enough data 9.1 6 Text Messaging Bulk SMS Not enough data 9.2(won by default) 6 Two-Way Text Messaging Not enough data 9.4(won by default) 6 Text Scheduler Not enough data 8.3(won by default) 6 Automatic Replies Not enough data 9.2(won by default) 6 Automatic URL Shortening Not enough data 9.2(won by default) 6 MMS Marketing Not enough data 9.4(won by default) 6 Personalization Not enough data 9.2(won by default) 6 Transactional SMS Not enough data 9.2(won by default) 6 Link Shortening Not enough data Not enough data SMS Messaging Not enough data Not enough data Scheduled Messaging Not enough data Not enough data Chat/Messaging Not enough data Not enough data 2-Way Messaging Not enough data Not enough data SMS Platform Reporting Not enough data 9.4(won by default) 6 Marketing Automation Not enough data 8.3(won by default) 6 White Label Not enough data 8.9(won by default) 6 Text-to-Landline Not enough data 9.7(won by default) 6 Short Codes Not enough data 8.9(won by default) 6 API Integration Not enough data 9.7(won by default) 6 QR Codes Not enough data Not enough data Agentic AI - SMS Marketing Autonomous Task Execution Not enough data Not enough data Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Decision Making Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Campaign Planning Not enough data Not enough data Multi-Language Not enough data Not enough data AI Automation - SMS Marketing AI SMS Not enough data Not enough data AI Content Generation - SMS Marketing AI SMS Not enough data Not enough data Additional Functionality Campaign Scheduling Not enough data Not enough data Reputation Management Not enough data Not enough data Polls/Voting Not enough data Not enough data Compliance Management Not enough data Not enough data Customer Segmentation Not enough data Not enough data Landing Pages/Web Forms Not enough data Not enough data AI Copilot Not enough data Not enough data API Not enough data Not enough data Text-to-Win Not enough data Not enough data Mobile Coupons Not enough data Not enough data Natural Language Processing Not enough data Not enough data Customizable Templates Not enough data Not enough data Drip Campaigns Not enough data Not enough data Contact Management Not enough data Not enough data Activity Tracking Not enough data Not enough data Communication Management Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Keyword Tracking Not enough data Not enough data Multi-Campaign Not enough data Not enough data Mass Texting Not enough data Not enough data Interaction Tracking Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Consent Management Not enough data Not enough data Engagement Tracking Not enough data Not enough data Open Rate Tracking Not enough data Not enough data Generative AI Not enough data Not enough data Automated Responses Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Templates Not enough data Not enough data Survey Builder Not enough data Not enough data Contact Database Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Customizable Fields Not enough data Not enough data Reminders Not enough data Not enough data Mobile Alerts Not enough data Not enough data Automated Scheduling Not enough data Not enough data Campaign Management Not enough data Not enough data MMS Not enough data Not enough data Event Triggered Actions Not enough data Not enough data Mobile Keywords Not enough data Not enough data Audience Targeting Not enough data Not enough data Activity Dashboard Not enough data Not enough data Template Management Not enough data Not enough data Autoresponders Not enough data Not enough data Survey/Poll Management Not enough data Not enough data Customer Communications Management[Hide 45 FeaturesShow 45 Features](javascript:void(0);) 8.3 31 8.9 18 Channels Multi-Channel Coverage 9.0(won by 0.1) 21 8.9 15 Open Listening Feature Not Available 8.8(won by default) 16 Physical Media Feature Not Available 8.9(won by default) 14 Design Communications Strategy Development Feature Not Available 9.0(won by default) 15 Create Content Feature Not Available 8.6(won by default) 14 Personalization 7.9 16 8.6(won by 0.7) 16 Inbound Identification 8.8 27 8.9(won by 0.1) 16 Regulatory Compliance 8.6 22 9.4(won by 0.8) 16 Batch Communications Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data On-Demand Communications Not enough data Not enough data Interactive Content Not enough data Not enough data Generative AI AI Text Generation 7.3(won by default) 11 Not enough data AI Text Summarization Feature Not Available Not enough data Generative AI Not enough data Not enough data Additional Functionality Chat/Messaging Not enough data Not enough data Customer Database Not enough data Not enough data Customizable Branding Not enough data Not enough data Call Recording Not enough data Not enough data Autoresponders Not enough data Not enough data IVR Not enough data Not enough data Email Management Not enough data Not enough data Template Management Not enough data Not enough data SMS Messaging Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Content Management Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Compliance Management Not enough data Not enough data Multi-Language Not enough data Not enough data Interaction Tracking Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Social Media Integration Not enough data Not enough data Workflow Management Not enough data Not enough data Customer History Not enough data Not enough data Activity Dashboard Not enough data Not enough data AI Copilot Not enough data Not enough data Video Support Not enough data Not enough data CRM Not enough data Not enough data Inbox Management Not enough data Not enough data API Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Feedback Management Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Collaboration Tools Not enough data Not enough data Activity Tracking Not enough data Not enough data Complaint Management[Hide 61 FeaturesShow 61 Features](javascript:void(0);) 9.0 8 Not enough data Usability All-Employee Access Feature Not Available Not enough data Supporting Documents 8.6(won by default) 6 Not enough data Two-Way Communication 9.7(won by default) 6 Not enough data Multi-Channel Communication Not enough data Not enough data Reporting Priority Case Alerts 8.6(won by default) 6 Not enough data Trend Analysis 8.3(won by default) 6 Not enough data Performance Monitoring 9.7(won by default) 6 Not enough data Social Media Monitoring Not enough data Not enough data Generative AI AI Text Generation Not enough data Not enough data AI Text Summarization Feature Not Available Not enough data Generative AI Not enough data Not enough data Additional Functionality Social Media Integration Not enough data Not enough data Survey/Poll Management Not enough data Not enough data Live Chat Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Support Ticket Tracking Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Customer Complaint Tracking Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Case Management Not enough data Not enough data API Not enough data Not enough data Collaboration Tools Not enough data Not enough data Customizable Templates Not enough data Not enough data AI Copilot Not enough data Not enough data Data Import/Export Not enough data Not enough data Interaction Tracking Not enough data Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Audit Trail Not enough data Not enough data Issue Management Not enough data Not enough data Real-Time Updates Not enough data Not enough data Corrective and Preventive Actions (CAPA) Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Self Service Portal Not enough data Not enough data Multi-Channel Management Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Canned Responses Not enough data Not enough data Email Management Not enough data Not enough data Customizable Forms Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Activity Dashboard Not enough data Not enough data Prioritization Not enough data Not enough data Routing Not enough data Not enough data Support Ticket Management Not enough data Not enough data Widgets Not enough data Not enough data Chat/Messaging Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Activity Tracking Not enough data Not enough data SSL Security Not enough data Not enough data Workflow Management Not enough data Not enough data Quality Assurance Not enough data Not enough data Feedback Management Not enough data Not enough data Issue Tracking Not enough data Not enough data Customizable Branding Not enough data Not enough data Tagging Not enough data Not enough data Customer Service Analytics Not enough data Not enough data Assignment Management Not enough data Not enough data Email Templates Not enough data Not enough data Customizable Reports Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Forms Management Not enough data Not enough data Contact Center[Hide 68 FeaturesShow 68 Features](javascript:void(0);) 8.2 88 8.7 39 Channels Voice 9.0 52 | Verified 9.1(won by 0.1) 33 | Verified Social 7.4 40 | Verified 7.9(won by 0.5) 21 | Verified Live Chat 7.7 41 | Verified 8.3(won by 0.6) 22 | Verified Mobile SMS 7.8 50 | Verified 8.1(won by 0.3) 22 Email 8.0 41 | Verified 8.7(won by 0.7) 22 | Verified Generative AI AI Text-to-Speech 7.0(won by default) 28 Not enough data Generative AI Not enough data Not enough data Functions Call Routing 8.3 68 | Verified 8.8(won by 0.5) 35 | Verified Session Queuing 8.1 65 | Verified 8.8(won by 0.7) 34 | Verified Concurrent Calling 8.0 55 | Verified 9.1(won by 1.1) 30 | Verified Speech Analytics 7.5(won by default) 33 | Verified Feature Not Available Auto Dialer 8.0(won by default) 41 | Verified Feature Not Available IVR 7.8 39 | Verified 9.2(won by 1.4) 29 | Verified Inbound Screen Pop 8.2 44 8.5(won by 0.3) 31 | Verified Persistent Data 8.1 38 | Verified 9.0(won by 0.9) 27 | Verified Predictive Dialer Not enough data Not enough data Automated Routing Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Agentic AI - Contact Center Autonomous Task Execution 9.7(won by default) 5 Not enough data Cross-system Integration 10.0(won by default) 6 Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance 8.9(won by default) 6 Not enough data Third-Party Integrations Not enough data Not enough data Social Media Integration Not enough data Not enough data Computer Telephony Integration Not enough data Not enough data Administrative Session Summary Notes 7.9 58 | Verified 8.6(won by 0.7) 29 | Verified Administrator Access 8.6(tied score) 64 | Verified 8.6(tied score) 37 | Verified Reporting & Dashboards 8.0 70 | Verified 8.6(won by 0.6) 37 | Verified Session Recording 8.1 43 | Verified 8.9(won by 0.8) 31 | Verified Agent Scheduling and Assignment 7.9 39 | Verified 8.4(won by 0.5) 25 | Verified Callback Scheduling Not enough data Not enough data Activity Dashboard Not enough data Not enough data Call Reporting Not enough data Not enough data Additional Functionality API Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Call Transfer Not enough data Not enough data Data Import/Export Not enough data Not enough data Call Scripting Not enough data Not enough data Interaction Tracking Not enough data Not enough data Collaboration Tools Not enough data Not enough data Call Monitoring Not enough data Not enough data Customizable Reports Not enough data Not enough data Contact Management Not enough data Not enough data Activity Tracking Not enough data Not enough data Automatic Call Distribution Not enough data Not enough data Contact Database Not enough data Not enough data Chatbot Not enough data Not enough data Call Center Management Not enough data Not enough data Performance Management Not enough data Not enough data Call Tracking Not enough data Not enough data CRM Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Quality Management Not enough data Not enough data Agent Interface Not enough data Not enough data Queue Management Not enough data Not enough data Customer History Not enough data Not enough data Voice Mail Not enough data Not enough data Monitoring Not enough data Not enough data Call List Management Not enough data Not enough data Chat/Messaging Not enough data Not enough data Workforce Management Not enough data Not enough data Campaign Management Not enough data Not enough data AI Copilot Not enough data Not enough data Email Management Not enough data Not enough data Caller ID Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Contact Center Workforce[Hide 39 FeaturesShow 39 Features](javascript:void(0);) 8.5 15 9.0 13 Workforce Management Agent Availability 8.7 13 9.4(won by 0.7) 12 | Verified Skills Management 8.3 11 9.2(won by 0.9) 12 | Verified Shift Scheduling 8.5 10 9.0(won by 0.5) 12 | Verified Agent Self-Service 7.4 11 9.3(won by 1.9) 12 | Verified Mobile Access 9.2(won by 0.1) 14 9.1 11 Service Level Agreement (SLA) Management Not enough data Not enough data Performance Management Not enough data Not enough data Queue Management Not enough data Not enough data Compliance Management Not enough data Not enough data Customer Experience Management Not enough data Not enough data Attendance Management Not enough data Not enough data Employee Management Not enough data Not enough data Time Off Management Not enough data Not enough data Administration Automation 8.3 13 8.6(won by 0.3) 13 | Verified Productivity Analysis 8.8 11 9.2(won by 0.4) 12 | Verified Dashboards 9.5(won by 0.1) 14 9.4 13 | Verified Labor Forecasting 8.0 10 8.6(won by 0.6) 13 | Verified Intraday Management 8.2 11 8.5(won by 0.3) 13 | Verified Quality Management Not enough data Not enough data Additional Functionality Performance Metrics Not enough data Not enough data Leave Tracking Not enough data Not enough data Call Monitoring Not enough data Not enough data AI Copilot Not enough data Not enough data For Call Centers Not enough data Not enough data Employee Time Tracking Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Generative AI Not enough data Not enough data Activity Monitoring Not enough data Not enough data Reporting/Analytics Not enough data Not enough data API Not enough data Not enough data Call Recording Not enough data Not enough data Approval Process Control Not enough data Not enough data Skills Tracking Not enough data Not enough data Activity Tracking Not enough data Not enough data Variable Workforce Not enough data Not enough data Employee Coaching Tools Not enough data Not enough data Employee Database Not enough data Not enough data Online Time Clock Not enough data Not enough data Agent Interface Not enough data Not enough data Conversational Support[Hide 10 FeaturesShow 10 Features](javascript:void(0);) 8.8 21 Not enough data Conversational Platform Personalization 8.9(won by default) 17 Not enough data Omnichannel 8.6(won by default) 13 Not enough data Contextual Engagement 9.2(won by default) 14 Not enough data Proactive Engagement 9.7(won by default) 10 Not enough data Support Automation Intelligent Routing 8.4(won by default) 15 Not enough data Seamless Escalation 8.6(won by default) 13 Not enough data Transcripts 9.4(won by default) 13 Not enough data Self-Serve Support 7.4(won by default) 11 Not enough data Generative AI AI Text Generation 9.2(won by default) 8 Not enough data AI Text Summarization Feature Not Available Not enough data Call Center Infrastructure (CCI)[Hide 62 FeaturesShow 62 Features](javascript:void(0);) Not enough data 8.5 7 Platform Omnichannel Not enough data 8.3(won by default) 7 Mobile Access Not enough data 8.1(won by default) 7 Queue Management Not enough data 8.3(won by default) 7 Call Routing Not enough data 8.3(won by default) 7 Call Back Not enough data 7.4(won by default) 7 IVR Not enough data 8.8(won by default) 7 Automatic Call Distribution Not enough data 8.8(won by default) 7 Call Transfer Not enough data Not enough data Contact Management Not enough data Not enough data Call Center Management Not enough data Not enough data Multi-Channel Management Not enough data Not enough data Survey/Poll Management Not enough data Not enough data Campaign Management Not enough data Not enough data Call List Management Not enough data Not enough data Generative AI AI Text-to-Speech Not enough data Not enough data Generative AI Not enough data Not enough data Workforce Management Call Monitoring Not enough data 8.6(won by default) 7 Performance Evaluation Not enough data 9.3(won by default) 7 Real-Time Monitoring Not enough data Not enough data Monitoring Not enough data Not enough data Call Center Infrastructure (CCI) Autonomous Task Execution Not enough data Not enough data Cross-system Integration Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Computer Telephony Integration Not enough data Not enough data Multi-Language Not enough data Not enough data Administrative Call Recording Not enough data 8.8(won by default) 7 Reporting & Dashboards Not enough data 9.0(won by default) 7 Call Reporting Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Additional Functionality Chat/Messaging Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Customer History Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Phone Key Input Not enough data Not enough data Call Logging Not enough data Not enough data Customizable Reports Not enough data Not enough data Real-Time Data Not enough data Not enough data AI Copilot Not enough data Not enough data CRM Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Activity Tracking Not enough data Not enough data Live Chat Not enough data Not enough data Call Scripting Not enough data Not enough data Contact Database Not enough data Not enough data Voice Mail Not enough data Not enough data Voice Customization Not enough data Not enough data API Not enough data Not enough data Call Tracking Not enough data Not enough data SMS Messaging Not enough data Not enough data Callback Scheduling Not enough data Not enough data Caller ID Not enough data Not enough data Predictive Dialer Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Auto-Dialer Not enough data Not enough data Pre-recorded Messages Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Multiple Scripts Not enough data Not enough data Interaction Tracking Not enough data Not enough data Call Disposition Not enough data Not enough data Live Chat[Hide 44 FeaturesShow 44 Features](javascript:void(0);) 8.5 30 Not enough data Generative AI AI Text Generation Not enough data Not enough data AI Text Summarization Feature Not Available Not enough data AI Text-to-Speech Not enough data Not enough data Generative AI Not enough data Not enough data Communication Pop-up Chat 9.3(won by default) 14 Not enough data Notifications 8.9(won by default) 15 Not enough data Targeted Emails Not enough data Not enough data In-App Messaging 8.7(won by default) 17 Not enough data Co-Browsing 6.7(won by default) 5 Not enough data Real-Time Notifications Not enough data Not enough data Real-time Consumer-facing Chat Not enough data Not enough data Internal Use Customization 8.1(won by default) 17 Not enough data Conversation Archiving 8.9(won by default) 12 Not enough data Lead Development Feature Not Available Not enough data Knowledge Base 8.5(won by default) 11 Not enough data Team Inbox 8.8(won by default) 12 Not enough data Customer Profiles 8.5(won by default) 14 Not enough data Additional Functionality Real-Time Analytics Not enough data Not enough data Email Management Not enough data Not enough data API Not enough data Not enough data Single Sign On Not enough data Not enough data Search/Filter Not enough data Not enough data Collaboration Tools Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Activity Dashboard Not enough data Not enough data Canned Responses Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Transfers/Routing Not enough data Not enough data Geotargeting Not enough data Not enough data Interaction Tracking Not enough data Not enough data CRM Not enough data Not enough data Transcripts/Chat History Not enough data Not enough data Document Storage Not enough data Not enough data Screen Sharing Not enough data Not enough data Contact Management Not enough data Not enough data Autoresponders Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Mobile Access Not enough data Not enough data AI Copilot Not enough data Not enough data Offline Form Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Support Ticket Management Not enough data Not enough data File Sharing Not enough data Not enough data Customer Self-Service[Hide 17 FeaturesShow 17 Features](javascript:void(0);) 9.0 14 Not enough data Generative AI AI Text Summarization Feature Not Available Not enough data Self-Service Experience Knowledge Base 8.8(won by default) 8 Not enough data Searchable Articles 8.7(won by default) 9 Not enough data Community Forums 8.8(won by default) 10 Not enough data Mobile Optimization 8.7(won by default) 5 Not enough data Personalization 9.7(won by default) 5 Not enough data Self-Service Platform Branding Not enough data Not enough data Automation Not enough data Not enough data Artificial Intelligence Not enough data Not enough data Integrations 9.0(won by default) 5 Not enough data Agentic AI - Customer Self-Service Autonomous Task Execution Not enough data Not enough data Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Decision Making Not enough data Not enough data Social Customer Service[Hide 14 FeaturesShow 14 Features](javascript:void(0);) 8.9 12 Not enough data Generative AI AI Text Generation Not enough data Not enough data AI Text Summarization Feature Not Available Not enough data Process Mentions 9.1(won by default) 9 Not enough data Tickets 9.0(won by default) 8 Not enough data Macros Not enough data Not enough data Channels Email 8.8(won by default) 8 Not enough data Social 9.1(won by default) 9 Not enough data Live Chat 9.0(won by default) 7 Not enough data Phone 9.4(won by default) 11 Not enough data Text 9.2(won by default) 11 Not enough data Insight Surveys 7.8(won by default) 6 Not enough data Reporting 8.1(won by default) 7 Not enough data Visitor Activity Not enough data Not enough data Help Desk 9.3(won by default) 9 Not enough data Speech Analytics[Hide 75 FeaturesShow 75 Features](javascript:void(0);) Not enough data Not enough data Generative AI AI Text Summarization Not enough data Not enough data Generative AI Not enough data Not enough data Additional Functionality Live Chat Not enough data Not enough data Call Transfer Not enough data Not enough data Archiving & Retention Not enough data Not enough data Call Center Management Not enough data Not enough data Call Tagging Not enough data Not enough data Call List Management Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Queue Management Not enough data Not enough data Real-Time Data Not enough data Not enough data API Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data CRM Not enough data Not enough data Performance Metrics Not enough data Not enough data Automatic Call Distribution Not enough data Not enough data Activity Tracking Not enough data Not enough data IVR Not enough data Not enough data Event Triggered Actions Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Scheduled Recording Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Call Monitoring Not enough data Not enough data File Transfer Not enough data Not enough data Activity Dashboard Not enough data Not enough data Call Reporting Not enough data Not enough data Call Transcription Not enough data Not enough data Campaign Management Not enough data Not enough data Call Disposition Not enough data Not enough data Computer Telephony Integration Not enough data Not enough data Contact Management Not enough data Not enough data Predictive Dialer Not enough data Not enough data Voice Mail Not enough data Not enough data Caller ID Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Call Routing Not enough data Not enough data Call Tracking Not enough data Not enough data Recording Not enough data Not enough data Auto-Dialer Not enough data Not enough data Chat/Messaging Not enough data Not enough data On-Demand Recording Not enough data Not enough data Customizable Reports Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Conferencing Not enough data Not enough data AI Copilot Not enough data Not enough data Interaction Tracking Not enough data Not enough data Predictive Analytics Not enough data Not enough data Visual Analytics Not enough data Not enough data Sales Trend Analysis Not enough data Not enough data Audio Capture Not enough data Not enough data Email Alerts Not enough data Not enough data Tagging Not enough data Not enough data Self-Service Search Not enough data Not enough data Natural Language Processing Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Automatic Transcription Not enough data Not enough data Multi-Channel Management Not enough data Not enough data Request Assignment Not enough data Not enough data Speech-to-Text Analysis Not enough data Not enough data Self Service Portal Not enough data Not enough data Performance Management Not enough data Not enough data Call Recording Not enough data Not enough data Search/Filter Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Compliance Management Not enough data Not enough data Multi-Language Not enough data Not enough data HIPAA Compliant Not enough data Not enough data Data Security Not enough data Not enough data Call Scripting Not enough data Not enough data Customer Service Analytics Not enough data Not enough data Quality Assurance Not enough data Not enough data Customer Experience Management Not enough data Not enough data Communication Management Not enough data Not enough data Categorization/Grouping Not enough data Not enough data Language Detection Not enough data Not enough data Digital Customer Service Platforms[Hide 2 FeaturesShow 2 Features](javascript:void(0);) Not enough data Not enough data Generative AI AI Text Generation Not enough data Not enough data AI Text Summarization Feature Not Available Not enough data Outbound Call Tracking[Hide 51 FeaturesShow 51 Features](javascript:void(0);) Not enough data 8.5 41 Agentic AI - Outbound Call Tracking Autonomous Task Execution Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Calling Record Calls Not enough data 8.7(won by default) 39 | Verified Generate Location Not enough data 8.3(won by default) 30 | Verified Call Types Not enough data 8.7(won by default) 34 | Verified Click-to-Call Not enough data 8.9(won by default) 40 | Verified Auto Dialer Not enough data Not enough data Contacts Personalization Not enough data 8.3(won by default) 31 | Verified Information Locater Not enough data 8.4(won by default) 30 | Verified Record Prospect Data Not enough data 8.7(won by default) 28 | Verified Contact Management Not enough data Not enough data Insights Notes Not enough data 8.1(won by default) 31 | Verified Daily Summary Not enough data 8.3(won by default) 33 | Verified Automated Voicemails Not enough data 8.7(won by default) 31 | Verified Automated Emails Not enough data 8.2(won by default) 27 Sorts Prospects Not enough data 8.4(won by default) 26 | Verified Automated Note Taking Not enough data Not enough data AI/Machine Learning Not enough data Not enough data Additional Functionality Meeting Management Not enough data Not enough data AI Copilot Not enough data Not enough data Reminders Not enough data Not enough data Recommendations Not enough data Not enough data Lead Distribution Not enough data Not enough data Workflow Management Not enough data Not enough data Performance Management Not enough data Not enough data Dashboard Not enough data Not enough data Email Management Not enough data Not enough data Lead Management Not enough data Not enough data Activity Tracking Not enough data Not enough data Email Templates Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Customizable Fields Not enough data Not enough data Sales Pipeline Management Not enough data Not enough data Generative AI Not enough data Not enough data Automatic Call Distribution Not enough data Not enough data Call Monitoring Not enough data Not enough data Lead Capture Not enough data Not enough data Deal Management Not enough data Not enough data Call List Management Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Call Recording Not enough data Not enough data For Contact Centers Not enough data Not enough data CRM Not enough data Not enough data Data Management Not enough data Not enough data Calendar Management Not enough data Not enough data Chat/Messaging Not enough data Not enough data Lead Qualification Not enough data Not enough data API Not enough data Not enough data Task Management Not enough data Not enough data Interaction Tracking Not enough data Not enough data Reporting & Statistics Not enough data Not enough data UCaaS Platforms[Hide 51 FeaturesShow 51 Features](javascript:void(0);) 8.9 7 Not enough data Agentic AI - UCaaS Platforms Autonomous Task Execution Feature Not Available Not enough data Cross-system Integration Feature Not Available Not enough data Adaptive Learning Feature Not Available Not enough data Natural Language Interaction Feature Not Available Not enough data Third-Party Integrations Not enough data Not enough data Extensions Tenancy Flexibility Not enough data Not enough data Native VoIP Not enough data Not enough data CCaaS Option Not enough data Not enough data Features Voicemail to Email 10.0(won by default) 5 Not enough data Voicemail to SMS Not enough data Not enough data File Sharing 7.7(won by default) 5 Not enough data Voice Conferencing Not enough data Not enough data Video Conferencing Not enough data Not enough data Conference Transcripts Not enough data Not enough data Electronic Faxes Not enough data Not enough data IVR Not enough data Not enough data Video Call Recording Not enough data Not enough data Customizable Reports Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Meeting Management Not enough data Not enough data Screen Sharing Not enough data Not enough data Two-Way Audio & Video Not enough data Not enough data Virtual Voicemail Not enough data Not enough data Additional Functionality Trend Analysis Not enough data Not enough data Generative AI Not enough data Not enough data Voice Mail Not enough data Not enough data SSL Security Not enough data Not enough data Caller ID Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Activity Tracking Not enough data Not enough data Interaction Tracking Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Virtual Backgrounds Not enough data Not enough data Mobile Access Not enough data Not enough data Contact Management Not enough data Not enough data Call Center Management Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Call Tracking Not enough data Not enough data Call Transfer Not enough data Not enough data Group Messaging Not enough data Not enough data Call Recording Not enough data Not enough data AI Copilot Not enough data Not enough data Call Monitoring Not enough data Not enough data Task Management Not enough data Not enough data SMS Messaging Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Activity Dashboard Not enough data Not enough data Call Routing Not enough data Not enough data Multi-User Collaboration Not enough data Not enough data Single Sign On Not enough data Not enough data Chat/Messaging Not enough data Not enough data Reviews Reviewers' Company Size [![RingCentral Contact Center](https://images.g2crowd.com/uploads/product/hd_favicon/041de46bcc46bc861a8b5a3a2c784358/ringcentral-contact-center.svg "RingCentral Contact Center")](https://www.g2.com/products/ringcentral-contact-center/reviews) RingCentral Contact Center Small-Business(50 or fewer emp.) 49.3% Mid-Market(51-1000 emp.) 38.3% Enterprise(\> 1000 emp.) 12.4% [![Vonage Contact Center (formerly NewVoiceMedia)](https://images.g2crowd.com/uploads/product/hd_favicon/d9a7c4d42111054e8f19a3e05fd07533/vonage-contact-center-formerly-newvoicemedia.svg "Vonage Contact Center (formerly NewVoiceMedia)")](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/reviews) Vonage Contact Center (formerly NewVoiceMedia) Small-Business(50 or fewer emp.) 27.0% Mid-Market(51-1000 emp.) 52.0% Enterprise(\> 1000 emp.) 21.0% Small-Business (50 or fewer emp.) 49.3% 27.0% Mid-Market (51-1000 emp.) 38.3% 52.0% Enterprise (\> 1000 emp.) 12.4% 21.0% Reviewers' Industry [![RingCentral Contact Center](https://images.g2crowd.com/uploads/product/hd_favicon/041de46bcc46bc861a8b5a3a2c784358/ringcentral-contact-center.svg "RingCentral Contact Center")](https://www.g2.com/products/ringcentral-contact-center/reviews) RingCentral Contact Center Computer Software 8.0% Telecommunications 6.5% Consumer Services 6.0% Financial Services 6.0% Insurance 6.0% Other 67.5% [![Vonage Contact Center (formerly NewVoiceMedia)](https://images.g2crowd.com/uploads/product/hd_favicon/d9a7c4d42111054e8f19a3e05fd07533/vonage-contact-center-formerly-newvoicemedia.svg "Vonage Contact Center (formerly NewVoiceMedia)")](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/reviews) Vonage Contact Center (formerly NewVoiceMedia) Information Technology and Services 14.0% Computer Software 12.0% Staffing and Recruiting 10.0% Marketing and Advertising 8.0% Outsourcing/Offshoring 6.0% Other 50.0% Alternatives **RingCentral Contact Center Alternatives** ![JustCall](https://images.g2crowd.com/uploads/product/hd_favicon/905949d64d774031094b71b622a24709/saas-labs-justcall.svg "JustCall") [ JustCall ](/products/saas-labs-justcall/reviews) ![NICE CXone](https://images.g2crowd.com/uploads/product/hd_favicon/7bd619f3d579628eacc5bbf828c6f8f3/nice-cxone.svg "NICE CXone") [ NiCE CXone ](/products/nice-cxone/reviews) 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