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Compare RingCentral Contact Center and Verizon Network Based IVR 
At a Glance
Market Segments
Small-Business (50.0% of reviews)
Small-Business (58.3% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
RingCentral Contact Center
Star Rating
(178)4.0 out of 5
Market Segments
Small-Business (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about RingCentral Contact CenterVerizon Network Based IVR
Star Rating
(12)4.4 out of 5
Market Segments
Small-Business (58.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Verizon Network Based IVRRingCentral Contact Center vs Verizon Network Based IVR
- Reviewers felt that Verizon Network Based IVR meets the needs of their business better than RingCentral Contact Center.
- When comparing quality of ongoing product support, reviewers felt that Verizon Network Based IVR is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of RingCentral Contact Center over Verizon Network Based IVR.
Pricing
Entry-Level Pricing
RingCentral Contact Center
No pricing availableVerizon Network Based IVR
No pricing availableFree Trial
RingCentral Contact Center
No trial information availableVerizon Network Based IVR
No trial information availableRatings
Meets Requirements
8.4
141
9.2
10
Ease of Use
8.5
143
9.2
10
Ease of Setup
8.3
74
9.4
6
Ease of Admin
8.3
49
Not enough data
Quality of Support
7.9
125
8.7
9
Has the product been a good partner in doing business?
8.0
50
Not enough data
Product Direction (% positive)
7.1
132
6.1
9
Features by Category
Ticket and Case Management
8.1
9
Not enough data
8.1
8
Not enough data
9.5
11
Not enough data
9.5
11
Not enough data
8.1
6
Not enough data
9.0
10
Not enough data
8.7
9
Not enough data
9.2
10
Not enough data
Generative AI
Not enough data
Not enough data
Feature Not Available
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.4
9
Not enough data
9.8
7
Not enough data
9.6
8
Not enough data
9.2
6
Not enough data
9.5
11
Not enough data
Platform
8.9
14
Not enough data
8.6
15
Not enough data
9.4
14
Not enough data
9.1
11
Not enough data
9.8
11
Not enough data
9.7
13
Not enough data
Dialing Options
8.4
24
|
Verified
Not enough data
8.1
22
|
Verified
Not enough data
7.2
10
Not enough data
Agent Tools
7.4
22
|
Verified
Not enough data
8.0
22
|
Verified
Not enough data
8.3
24
|
Verified
Not enough data
Automation
8.3
21
|
Verified
Not enough data
8.2
23
|
Verified
Not enough data
8.0
22
|
Verified
Not enough data
Agentic AI - Auto Dialer
7.5
12
Not enough data
8.2
12
Not enough data
AI Capabilities - Auto Dialer
8.2
10
Not enough data
8.5
10
Not enough data
8.2
10
Not enough data
Channels
9.0
21
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.9
16
Not enough data
8.7
26
Not enough data
8.6
22
Not enough data
Generative AI
7.3
11
Not enough data
Feature Not Available
Not enough data
Usability
Feature Not Available
Not enough data
8.6
6
Not enough data
9.7
6
Not enough data
Reporting
8.6
6
Not enough data
8.3
6
Not enough data
9.7
6
Not enough data
Generative AI
Not enough data
Not enough data
Feature Not Available
Not enough data
Channels
8.9
47
|
Verified
Not enough data
7.4
38
|
Verified
Not enough data
7.7
40
|
Verified
Not enough data
7.8
46
|
Verified
Not enough data
7.9
39
|
Verified
Not enough data
Generative AI
6.7
26
Not enough data
Functions
8.3
66
|
Verified
Not enough data
8.1
64
|
Verified
Not enough data
7.9
53
|
Verified
Not enough data
7.4
32
|
Verified
Not enough data
8.0
40
|
Verified
Not enough data
7.8
38
|
Verified
Not enough data
8.1
42
Not enough data
8.0
37
|
Verified
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
7.9
57
|
Verified
Not enough data
8.5
63
|
Verified
Not enough data
7.9
68
|
Verified
Not enough data
8.0
41
|
Verified
Not enough data
7.8
38
|
Verified
Not enough data
Workforce Management
8.7
13
Not enough data
8.3
11
Not enough data
8.5
10
Not enough data
7.4
11
Not enough data
9.2
14
Not enough data
Administration
8.3
13
Not enough data
8.8
11
Not enough data
9.5
14
Not enough data
8.0
10
Not enough data
8.2
11
Not enough data
Conversational Platform
8.9
16
Not enough data
8.6
13
Not enough data
9.2
14
Not enough data
9.6
9
Not enough data
Support Automation
8.3
14
Not enough data
8.6
13
Not enough data
9.4
13
Not enough data
8.0
10
Not enough data
Generative AI
9.0
7
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Communication
9.2
13
Not enough data
8.8
14
Not enough data
Not enough data
Not enough data
8.7
15
Not enough data
6.7
5
Not enough data
Internal Use
8.6
15
Not enough data
8.9
12
Not enough data
Feature Not Available
Not enough data
8.5
11
Not enough data
8.5
10
Not enough data
8.3
13
Not enough data
Generative AI
Feature Not Available
Not enough data
Self-Service Experience
8.8
8
Not enough data
8.7
9
Not enough data
8.8
10
Not enough data
8.7
5
Not enough data
9.7
5
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.0
5
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Feature Not Available
Not enough data
Process
9.0(won by default)
8
Not enough data
8.8(won by default)
7
Not enough data
Not enough data
Not enough data
Channels
8.6(won by default)
7
Not enough data
9.0(won by default)
8
Not enough data
9.0(won by default)
7
Not enough data
9.3(won by default)
10
Not enough data
9.2(won by default)
11
Not enough data
Insight
7.8(won by default)
6
Not enough data
8.1(won by default)
7
Not enough data
Not enough data
Not enough data
9.3(won by default)
9
Not enough data
Generative AI
Not enough data
Not enough data
Feature Not Available
Not enough data
Agentic AI - UCaaS Platforms
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
RingCentral Contact Center and Verizon Network Based IVR are categorized as Customer Self-Service
Unique Categories
RingCentral Contact Center is categorized as Auto Dialer, Contact Center, UCaaS Platforms, Live Chat, Digital Customer Service Platforms, Help Desk, Social Customer Service, Conversational Support, Contact Center Workforce, Complaint Management, and Customer Communications Management
Verizon Network Based IVR has no unique categories
Reviews
Reviewers' Company Size
RingCentral Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Verizon Network Based IVR
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
7.6%
Telecommunications
7.1%
Consumer Services
7.1%
Financial Services
6.5%
Insurance
5.3%
Other
66.5%
Telecommunications
16.7%
Information Technology and Services
16.7%
Mental Health Care
8.3%
Entertainment
8.3%
Electrical/Electronic Manufacturing
8.3%
Other
41.7%
Alternatives
Discussions
RingCentral Contact Center has no more discussions with answers
Verizon Network Based IVR has no discussions with answers
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